Junior Suite, Private Pool | Outdoor pool
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Reviews of Diana Palace Hotel Zakynthos

4 out of 5
Diana Palace Hotel Zakynthos
Argassi, Zakynthos

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 63 reviews" "
Rating 8 - Good. 31 out of 63 reviews" "
Rating 6 - Okay. 8 out of 63 reviews" "
Rating 4 - Poor. 3 out of 63 reviews" "
Rating 2 - Terrible. 0 out of 63 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

LESLEY

Stayed 10 nights in Oct 2023

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nausica (Reception) was perhaps one of the best we’ve had the pleasure of meeting… thank you. Hotel was nice, we had a room with jetted tub. Nice spacious room, while the single beds we’re comfortable they are not great. Found them too small for average adult and they move about..( mind the gap). Room was generally quiet, you don’t hear any noise from surrounding pubs or traffic. Our neighbors occasionally played loud music or movies while using their spa which was a little annoying. Jetted tub stopped working 1 day, sadly no one came to fix it when reported, luckily it started working the following evening. Meals were varied (enjoyable) with some Greek dishes, same for breakfast. Desserts tended to be more or less the same things. Bars were always busy but you only waited a minute or two. Marcos is a true barman, remembers your name an preferred drink ( so many guests) with lots of one liners (entertaining). Pools are ok and we were glad to see the hotel TRIED to enforce some rules on booking sun loungers. Early October there were always a couple free. On occasion there were children by the adult pool but we did not see them there for long. Only other negative (not hotels fault) was some guests are inconsiderate. A large welsh group held sun loungers tables and chairs, they were make call and playing videos via speaker, took multiple drinks and left them, filled multiple plates with food & dessert but did not eat it. Would definitely return
Stayed 3 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place on a gorgeous island
We had a lovely time and the staff were very nice.
Stayed 7 nights in Sep 2023

10/10 Excellent

Juan, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, we stayed 4 days for our honeymoon and it was amazing. It was on a nice shopping strip with a lot of restaurants and stores. The staff was super sweet, especially Thanos, he was so helpful and funny. We paid for the all inclusive which was also amazing with Marcos who made being in the lobby a joy. The pool was clean and always had such a good vibe. I would definitely recommend this hotel!
Stayed 4 nights in Jul 2023
Response from Diana Palace Hotel on 11 Sept 2023
Dear Juan, Thank you very much for your 5-star rating of our hotel. I would also like to thank you for taking the time to leave your excellent and detailed review of our hotel.It was a pleasure accommodating you in our home on this special occasion of yours and we look forward to welcoming you back again in the future. Until then we wish you good health and happiness from all the family and staff at Diana Palace Hotel.

4/10 Poor

Efthymia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
The location is great!
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, friendly staff, average dining
We stayed in a 2 bed apartment, which was located in the best part of the hotel, top floor and looking out to sea. The rooms were basic and old fashioned (but I believe the standard hotel rooms have been updated). One bedroom had no TV and there was only 1 wardrobe between 4 adults which was a bit of an issue… Central location, and updated communal areas. The all inclusive was a bit confusing, e.g when eating times were, what drinks were included and till what time (e.g you pay for cocktails except for 1 each day and all drinks are charged after 11pm!) The juices were heavily watered down and food options were a little repetitive in an evening but plenty of options to eat out which we preferred. Friendly staff
Stayed 11 nights in Sep 2022
Response from Kalliopi Margari on 25 Sept 2022
Dear guest, Warmest greetings from Diana Palace Hotel.Thank you for staying at Diana Palace and for taking the time to review your stay with us on Expedia. Regarding the food in the hotel, please note that we have a 14-days menu with different theme nights and a variety of choices. Furthermore, our buffet and the variety we offer, value way more than the standard packages. In addition to this, we offer all the famous and most advertised Greek dishes as well as some international dishes and always accompanied with fresh and mixed salad choices and much more. Thank you for pointing out your concerns. We assure you that we will take all of your comments into serious consideration.I really hope that we will have the pleasure to welcome you back again - please be assured that we will take good care of you. We wish you Love & Happiness.

6/10 Okay

Shari

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
3 star at most. If that. The pool seriously needs some deep cleaning, green scum all along the sides, the staff were friendly especially Lina at dinner service who always ensured we had a high chair available. Food was very monotonous, After the 3rd day you can guess what will be there for breakfast and dinner without being there. Out of 7 nights there was only 1 night of entertainment on the Sunday evening. No sunbeds available as everyone will put a towel before 8am and not use it throughout the day. Ridiculous behaviour. If you’re still by the poolside between 5:30-6pm expect a very disgruntled man throwing around chairs putting them away so that you leave for closing and will also remove your stuff from two chairs and the table and place it on 1 only to put away the other chair, bearing in mind there were 4 of us using two chairs. I would not be coming back.
Stayed 7 nights in Aug 2022
Response from Kalliopi Margari on 11 Sept 2022
Dear Shari, warm greetings from Diana Palace Hotel. Thank you for taking the time to review your stay with us on Expedia. Thank you also for your kind comments about our staff. We love what we do and we always go above and beyond to satisfy our guests. Happy to hear that our team is doing an amazing job. We regret to read that you found the food monotonous. Please note that our menu consists of a variety of different cuisines such as Greek, Italian, Mediterranean, and Asian, making sure to have a vast variety of food in order to satisfy even the most demanding guest. Our 14-day menu is considered to be in the top line of 4-star hotels in Zakynthos. With regard to the animation, we regret to read that you missed our weekly entertainment program. We have a different event 6 evenings over the week. Three evenings per week we have live music, every Sunday traditional Greek live music with original Greek dancers, every Monday a Rock band and every Wednesday Cabaret live music with an amazing singer from the UK. For the remaining three evenings we do other activities such as music quiz and ouzo bingo. It is so much fun and our guests love them.Regarding the sunbeds, the hotel offers two pools in order to accommodate our guests' needs and there is always a free spot. Thank you for pointing out your concerns. We assure you that we will take all of your comments into serious consideration. On behalf of all the team at Diana Palace, we are wishing you health and happiness.

10/10 Excellent

Sevastian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Kalliopi Margari on 16 Aug 2022
Dear Sevastian, Thank you for sharing this amazing rating about your recent visit at Diana Palace Hotel on Expedia. We are looking forward to welcoming you back again.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location1excellent,entrance up a side street,another entrance on the main road. Beach/sea 5 min walk. Bars/restaurants all around the hotel. Quiet at night. Can’t hear traffic/music etc. Lovely well tended gardens. Staff are very helpful. Man on reception very friendly. Cleaners say hello. Restaurant clean & spacious, outside area if wanted. Breakfast same everyday but lots of choices in buffet. Didn’t have all inclusive so can’t comment but with the abundance of lovely restaurants around wouldn’t use this. Pool area nice but sun-beds are gone by 8:00am if not earlier so couldn’t get one. The all inclusive lot have got there first. There were some people who must’ve stayed in the hotel all the time we were there getting their money’s worth of “free” drinks etc. The room is very nice with comfy bed,walk in shower, wardrobes light up when you open the door and a balcony. We had hairdryer, iron & board and safe in the room. Now for the bad bit, the air conditioning!! It was broken and we didn’t have it for 5 days. I complained to the reception and he came up straight away and said we had the temperature too low!! And turned it up. Another 2 nights of sweltering heat and having to get up and shower in the night then wrap myself in a towel. Then suddenly at 9:00am on the morning of day 6 we get a bang on the door and a man has come to fix it. It had to have a whole new unit. We had to endure 5 nights of sweating and uncomfortable sleep. No apology or gesture of good will.
Stayed 10 nights in Jun 2022
Response from Kalliopi Margari on 16 Jul 2022
Dear Sarah, Warmest greetings from Diana Palace Hotel. Thank you for taking the time to sharing this review on Expedia. On behalf of our team I would like to thank you for your kind comments about our staff. We always strive to go above and beyond to provide exceptional service to our guests and to create a unique experience. We are glad to know that our team is doing amazing. I am pleased to know that we could live up to your expectations with your guest room, the location of the hotel, the service you have received and as well with our breakfast at the restaurant. With regards to the air-condition I truly regret to read that you had to wait that much to repair it. I checked it with the maintenance department and indeed there was a technical issue reported on Saturday 2nd of July which couldn't be repaired from our maintenance staff. Therefore, an external technician specialist checked the device on Sunday 3rd and he replace it the next morning since Sunday is a public holiday and the local shops remain closed. So as it was not possible to get a new device the same day. Nevertheless, we apologize for the unforeseen issue. We are very much looking forward to welcoming you and your family back again - hopefully in the not too distant future.

10/10 Excellent

Jair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Muy limpio todo y la comida muy rica y buena atención
Stayed 2 nights in Oct 2021

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2021

6/10 Okay

Tomas

Liked: Cleanliness, room comfort
Hotels staff want to charged us for aircon
We use this hotel for last night of our holiday after one week of sailing in Greece. It has good price/service balance. After our arrival everything was good, aircon worked, for the price what we paid we were satisfied. However we were surprised when we returned to the hotel from the city around midnight and aircon doesn't work. I asked on the reception why it is happened and reception staff asked me if we have all inclusive package otherwise I have to paid for aircon. That's not nice from them, because in Hotels.com condition is aircon included in the price. Our feeling was that the receptionist guy want to get some amount of money. I have to find an email where was confirmed that aircon is included in the hotels package.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

4/10 Poor

Hazvy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very dated lots of mosquitoes the drainage system in our room was very bad, the bathroom had a sewage small. The sunbeds are old and dirty. The food was the same stuff during all the meals, a repetition every day, However the pool was lovely.
Stayed 5 nights in Oct 2019

8/10 Good

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top draw
Fantastic staff, great clean place
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and entertainment staff !However only one news channel in English!
Stayed 7 nights in Oct 2019

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Fantastic place to stay. The staff just can't do enough for you. Would recommend it to anyone.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really enjoyed our one week stay at the end of September. This is a superb hotel, well-located with friendly staff and good facilities. Will definitely consider staying here again.
Stayed 7 nights in Sep 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel, great staff, nice location , can only recommend
Stayed 7 nights in Sep 2019

8/10 Good

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for older couples
We are a young couple and went for all inclusive . The hotel was lovely. All the staff were exceptional. Food was great and large selection . not much for children to do. It is a perfect hotel for older couples. Bingo every night and different show after. Great hotel for a relax. We didnt have any problems with sunbeds, despite the reviews, however we did go end of september, so not peak season either.its close to shops, bars and restaurants. Some mini golf courses close by also. Pebble beach 5-10 min walk away also.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every part of the hotel was extremely clean. The food was lovely. Something to cater for my hubby who is a meat eater, vegetarian me and my son. On a Main Street with lots of shops and mini golf nearby.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are really first class and can't do enough to assist. Despite working incredibly long hours a smile is never far away and no matter which person you deal with, they go the extra mile. The only minor point I'd have is the sunbed situation around the main pool. People having to arrive at the pool at 7:30 to beat the "no towels before 8am" rule wasn't great, however the second pool was always available. Much more central in Argassi that I had anticipated (my fault), but great to be able to walk and catch the sunrise and family loves the 2 minute walk to swim in the sea.
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a superior room and was well worth it. Great view over the pool with large balcony. Comfy bed and clean facilities. A/C just about adequate. WIFI pretty good everywhere. Pool could get a little over crowded but always got beds and umbrella, even it it meant getting up at 8am to ensure this. Entertainment ok, maybe a few quieter says would have been good but the animation girls worked hard and were appreciated by many. Food on whole very good and drinks as to be expected for all inc. Staff friendly and helpful. Location excellent, central in Argassi and easy walk to all restaurants, bars and shops. Overall, I would recommend staying at Diana Palace Hotel.
Stayed 14 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Good location. Has what is required. Rooms are adequate. Restaurant looks great. Grounds are pretty. Everything else is absolutely fine but getting tired looking.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were absolutely amazing so friendly cant do enough for you.
Stayed 3 nights in Jun 2019

8/10 Good

Gail, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel not too big. Staff are amazing and very helpful. Constant supply of food and drinks throughout the day. Located near lots of shops and restaurants and clse to the sea.
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Jonathan, Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great hotel and location; close to shops, beach and transport. The bed was one of the most comfortable I have used. The quality and range of the food and drink was great and the entertainment was superb. Easy access for excursions; two pools and excellent area. Staff were good and we had a great time.
Stayed 6 nights in Oct 2018

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, great staff, nice food, clean and comfortable, good entertainment
Stayed 7 nights in Oct 2018

8/10 Good

Alison, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Enjoyed our stay - lovely hotel, great food, friendly staff and perfect location
Stayed 7 nights in Jul 2018

10/10 Excellent

Diana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun hotel, great location, kind staff
We stayed at Diana Palace for 9 night and had a very enjoyable stay for our first time in Greece. The staff are all so helpful and friendly, always with smiles on their faces and eager to assist in any way possible. The location of the hotel is very nice, it's in a central part of town, but not overcrowded with party-goers (like the Laganas area). There are a few bars and nightclubs which we frequented and the city center is also a very close cab ride. The hotel is near the water, and there's a small beach down the road to the left, but the beach certainly isn't the highlight of the location, in fact we only went there twice to watch the sunset which was beautiful. Zakynthos is a fairly large island so your best bet is to rent a car to hop around to see all the variety of beautiful beaches. It's so FUN! They had PLENTY of variety at every meal except for breakfast. If you have diet restrictions, they do label the food gluten free/vegetarian, etc which was excellent. We opted to save a bit of money and go with the basic rooms instead of the rennovated ones. It is basic for sure but it has a nice bed. They don't provide any fancy soaps or anything but you can always grab some from the nearby shops. The maids did a great job cleaning/freshening our room daily. We went "green" and reused our towels but sometimes the maids changed them anyways. The entertainment team were all so fun and sweet, although they had cheesy music sometimes ;)
Stayed 9 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Le

Liked: Cleanliness, staff & service, property conditions & facilities
Zufrieden.
Stayed 7 nights in Aug 2023

8/10 Good

Michel

Liked: Staff & service
Chambre confortable et bien équipée. Ménage qui pourrait être amélioré. Buffets des repas peu variés et proposant toujours la même chose. Personnel souriant et agréable.
Stayed 10 nights in Sep 2023

8/10 Good

Chiara

Stayed 7 nights in Aug 2023

4/10 Poor

Markus

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
unfriendly personal.
Stayed 7 nights in Aug 2023

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto
Posizione perfetta,camere spaziose,moderne pulite,INSONORIZZATE...2 piscine,pasti e bevande illimitate,veramente perfetto sotto ogni aspetto.grazie!
Stayed 10 nights in Aug 2023
Response from Diana Palace Hotel on 11 Sept 2023
Dear Alessandro,Warmest greetings from Diana Palace Hotel.Thank you for staying at Diana Palace during your summer holidays as well as for taking the time to review the experience you had with us.We are delighted to know that we could meet your expectations with the service you have received, our staff, and the facilities of the hotel.We really hope that we will have the opportunity to welcome you back again - it would be a pleasure for us! We wish you Health and happiness.

10/10 Excellent

Cecilia

Stayed 3 nights in Jul 2023
Response from Diana Palace Hotel on 11 Sept 2023
Dear Cecilia,Thank you for your review! Thank you for choosing to stay with us, and we can't wait to welcome you back for another amazing stay in the future!Best regards,Diana Palace Hotel

10/10 Excellent

Michela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto perfetto!
Stayed 7 nights in Jul 2023
Response from Diana Palace Hotel on 11 Sept 2023
Dear Michela,Thank you for your enthusiastic review! We are thrilled to hear that you had the best vacation at our hotel.Thank you for choosing to stay with us, and we can't wait to welcome you back for another amazing stay in the future!Best regards,Diana Palace Hotel

10/10 Excellent

Berta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Trascorso una bella settimana
Stayed 7 nights in Jun 2023

8/10 Good

Pernille

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok men slidt hotel
Slidt hotel, klart tilholdssted for englændere, positivt med to pools ellers havde det været umuligt at få en plads da der er reserveret solsengene fra tidlig morgen. Kedelig mad i all inclusiv, meget det samme. God service fra personalet.
Stayed 7 nights in Sep 2022
Response from Kalliopi Margari on 25 Sept 2022
Dear Pernille, warmest greetings from Diana Palace Hotel. Thank you so much for choosing Diana Palace Hotel to spend your summer holidays as well as for taking the time to share this kind review on Expedia. I am delighted to know that you felt very comfortable during the time spent with us and that you appreciated the service from our staff. I really hope that we will have the opportunity to welcome you back again - it would be a pleasure for us!

8/10 Good

donatella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albergo molto carino, la camera superior era ottima, il personale tutti molto gentili, anche l’animazione era carina, l’unica cosa è la ristorazione, per quanto riguarda pranzo e cena potevano fare un po’ di più, mentre la colazione ottima. Comunque la vacanza è stata bellissima e probabilmente ci ritornerei
Stayed 7 nights in Aug 2021

8/10 Good

Farid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Wir fahren für 7 Nächte in dem Hotel in einem Superior room. An sich ist das Zimmer groß und schön aufgebaut, selbst das Bad ist gut von der Größe und Ausstattung. Man kriegt Proben zum duschen mit Olivenöl Extrakt zur Verfügung gestellt. Leider kam dann das erste negative und zwar stand in der Zimmerbeschreibung dass man sowohl ein Doppelbett als auch eine Schlafcouch erhält. Es war als und hinterlegt nicht oder. Leider haben wir nur das Doppelbett erhalten. Grundsätzlich war das Hotel gut aufgeteilt und der Pool ist nicht überfüllt gewesen aber schon recht groß mit einer Seite die tief ist und eine Seite für nicht Schwimmer. Der Pool und drumherum wurde immer sauber gehalten. Das Restaurant ist wirklich gut und bietet NICHT nur englische Kost an sondern es gab auch pizza, Pommes und oft auch griechische Spezialitäten. Ich selbst lebe vegetarisch und wurde immer fündig. Wenn man Halbpension hat muss man abends für seine Getränke aber extra zahlen. Das größte Manko ist das säubern der Zimmer innerhalb des Aufenthalts die Putzfrauen machen leider nicht richtig sauber und es wird nicht wie zugesagt die Bettwäsche alle 3 Tage gewechselt genauso wenig wie die Handtücher. Alles in einem 3,5 von 5 Sternen.
Stayed 7 nights in Jul 2021

8/10 Good

Ferdynand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
Hotel very nice, staff in restaurant and bar was awesome - Stathis is a great man! Marcos is making good drinks. Cleaning was limited, but maybe due to corona. Small towels exchanged ones per our stay (10 days) even that they were lying on the floor for few days.
Stayed 9 nights in Jul 2020
Response from Dina Kladi on 10 Sept 2020
Dear Fredynard, Thank you for taking the time to add your review on Diana Palace and for sharing your holiday experience with the rest of us. We do hope that overall, you had a pleasant holiday break on our beautiful island. It is frustrating for us to know that due to the pandemic situation we were not able to provide you with our full services. We do hope that you will give us the chance to make this up on a future visit, under better circumstances. Wishing you a safe time back home. Regards from all the staff and family at Diana Palace.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Le manque d isolation phonique, les portes de chambre qu on est obligés de claquer pour les fermer
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019