Deluxe Double Room, 1 Double Bed, Garden View, Garden Area | Living area | Flat-screen TV
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Reviews of Pensjonat u Ani

3 out of 5
Pensjonat u Ani
Chlabowka Gorna 18a, Zakopane, Lesser Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 69 reviews" "
Rating 8 - Good. 23 out of 69 reviews" "
Rating 6 - Okay. 6 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Toribio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from u-ani on 10 Jun 2023
Thank you very much, You are very welcome and we hope see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
original pensjonat, friendly people, good breakfast
Stayed 1 night in Jul 2019
Response from u-ani on 6 Aug 2019
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved that the inside of this hotel was made of all wood, it felt traditionally and very cozy. The rooms were clean and comfortable and each room has a balcony to enjoy the evening views. They also have a restaurant on site with excellent food.
Stayed 2 nights in Sep 2018
Response from u-ani on 8 Nov 2018
Thank you very much. You're very welcome

4/10 Poor

Carol, Colorado

Liked: Cleanliness
Disliked: Staff & service
The hotel itself was nice enough, though the beds were hard. When we arrived, we were greeted with a piece of paper that was in Polish, so we didn't understand it, but the woman pointed insistently to the 10 PLN sign (we must have owed more than we paid Expedia by credit card). The worst was that they didn't bother to tell us that the only road into the hotel (a muddy, gravel road) was being worked on and we were trapped for ALL DAY!!!! They could have told us and we would have parked further up on the road. If English was the issue, they could have emailed and we could have translated it. When asked why they didn't tell us, the gentleman the next morning just shrugged his shoulders (in his defense, my Polish is minimal as is his English). Since it poured rain all day, we pretty much lost a day of our vacation.
Stayed 1 night in Sep 2018
Response from u-ani on 28 Mar 2019
We are very sorry about the unpleasantness. The access road to the street where our hotel is located was repaired by the city and temporarily blocked.

10/10 Excellent

Gavin, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly Pensjonat
Very nice friendly staff. Nice location east access to Zakopane and surrounding attractions. I would recommend this place. Good value.
Stayed 10 nights in Jul 2018
Response from Ania on 24 Jul 2018
Thank you very much Gavin. You're very welcome

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from u-ani on 11 Apr 2018
Bardzo dziękujemy i zapraszamy ponownie tak miłych gości

6/10 Okay

Marcin, Loughborough

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A bit cheeky that you had to pay extra for sauna as well as jacuzzi that didn't work.
Stayed 4 nights in Jan 2018
Response from u-ani on 4 Feb 2018
Dear Mr Marcin. Private Sauna is not included in the price. We checked all copies of receipts during your stay and nobody used SPA, jacuzzi and sauna at once. You did not use our SPA too. We don't understand your opinion in this case. Please correct your notice about the payment then it could be misunderstand by other people. Please don't write you have to pay for something, if you didn't use it. It is not fair from your side and it is not true. Otherwise please contact the guest house urgently. Thank you

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous hotel in an overly crowded area
We loved the hotel. On the other hand we weren't so happy with Zakopane. The area is way too crowded and one didn't want to leave the hotel. Only negative about the hotel is turning off the main road onto the small road that the hotel is on. A very dangerous blind curve.
Stayed 3 nights in Aug 2017
Response from Reception on 1 Oct 2017
Thank you very much for your nice opinion. You're very welcome

6/10 Okay

AK, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel
Nice hotel but very hard to find! Room too small, wouldn't recommend if like comfort. Very nice staff, tasty breakfast.
Response from u-ani on 16 Feb 2017
Thank you very much. We hope to see you again. You're very welcome

8/10 Good

John, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family hotel.
Used as a two night stay on a European road trip. Great hotel with lovely gardens and friendly staff. Easy free parking. A drive or bus ride from the centre of Zakopane. Not easy to park in Zakopane itself.
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

8/10 Good

rita, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel ,great value for money .
Wonderful staff, good food clean anf friendly staff Booked a room with a balcony and view but all we had was a old wooden shed . Dont get in room 9. Great sauna and great value a must for everyone .
Response from General Manager on 17 Jan 2017
Thank you very much. We hope to see you again. You're very welcome

10/10 Excellent

Stephan, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely mountain inn
Extremely friendly and helpful, good food and nice atmosphere
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

10/10 Excellent

Jimmy, Sabro, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service
Super service from hotel staff. Nice quiet location, but still close to everything.
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

10/10 Excellent

Krzysztof, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic spot
Location a little bit out of town, but that makes it perfect quiet spot. Taxi or buses are very cheap,so if you want to find some relaxing spot here it is. Rooms clean, spacious and tidy. Nice breakfast buffet and fantastic dinner. We stayed 4 nights and had each night something different. You can hire jacuzzi and sauna. There is also great garden at the back of the building,where you can have a fire place or barbeque. All staff made us feel welcome and well looked after. We will be back!
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

10/10 Excellent

kevin, n ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
This place is a wee Jem. Relaxing atmosphere - friendly staff - beautiful location and quality food. Highly recommended.
Response from Pensjonat u Ani on 2 Jan 2016
Thank you very much. You're very welcome

6/10 Okay

Mark, Canada

Ski trip
Went to zakopane for a ski trip. The venue was nice. Comfort cabin cottage feel. Wood work throughout the hotel.
Response from u-ani on 10 Aug 2018
Thank you

8/10 Good

Lisa, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAntastic affordable ski adn historic town
Three days in Zacopane fantastic mountain views interesting historic town some good skying after peak season . good to be out of centre of town and local busses are cheap regular and friendly. Really recommend getting a good map from the start as ski options scattered.
Response from u-ani on 10 Aug 2018
Thank you

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice B&B
Basic room, 5 min drive from Zakopane center. Spa is a big plus!
Response from u-ani on 10 Aug 2018
Thank you

10/10 Excellent

snaps, poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Perfect hotel which is more than comfatable. Wooden style rooms, with en suite bathroom. Mini fridge and TV in room too. Very friendly staff, great breakfast buffet as well. A short bus ride takes you into zakopane.
Response from General Manager on 13 Jan 2017
Thank you very much. You're very welcome

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice chalet, but not perfect...
Very nice chalet, rooms was clean. But limited choice at the breakfast buffet, unless you like meat and cheese. Staff doesnt speak English except for "moment please" so you are on your own for directions and advises. Wifi terrible as per Polish standards... LOUD DOGS BARK ALL NIGHT!!! Every thing was still ok until that last point, you just cant have a full uninterrupter night because of those dogs, very annoying. Finally be aware this place is nice except for the neighbours dogs but its a good 50 minutes walk to Zakopane center so keep that in mind.
Response from u-ani on 10 Aug 2018
Dear Visitor! What you like in one, should not like everyone. We understand this, and we respect your opinion.

6/10 Okay

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bien mais .......
Etablissement charmant, malheureusement, les chambres sont situés en sous-toit et ne sont pas équipées de climatisation . Il convient d'avantage de réserver un séjour en période hivernale qu'en période estivale .
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nous avons aimée la forme du bâtiment très jolie ,la forêt autour le personnel très aimable malgré qui parle pas le français
Stayed 3 nights in Apr 2019
Response from u-ani on 6 May 2019
Thank you very much :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from u-ani on 22 Feb 2019
Thank you very much. You're very welcome

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2018
Response from u-ani on 10 Nov 2018
Dear Guest. We're very sorry about this review, but we can't answer because of missing comments and we don't know what reason is it of your unhappiness

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschöne Pension in Bergnähe. Stadtzentrum gut zu Fuß erreichbar
Stayed 3 nights in Aug 2018
Response from u-ani on 25 Aug 2018
Vielen Dank für ihre Bewertung. Sie sind herzlichst willkommen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in etwas abgelegener, dank Bus aber gut angebundener Lage. Sehr guter, neuwertiger Zustand. Toller Fruehstuecksservice. Wir kommen gerne wieder.
Stayed 1 night in Aug 2018
Response from u-ani on 11 Aug 2018
Vielen Dank. Sie sind herzlichst willkommen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé personnel. Très aimable beau jardin excellente cuisine
Stayed 2 nights in Aug 2018
Response from u-ani on 9 Aug 2018
Merci beaucoup

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzurlaub
Sehr gut für einen Kurzurlaub geeignet
Stayed 3 nights in Jul 2018
Response from u-ani on 6 Aug 2018
Vielen Dank.

8/10 Good

Jacob

Liked: Cleanliness
Cozy
Cozy But you need to have a car to dont feel isolatet.
Stayed 2 nights in Jul 2018
Response from u-ani on 4 Aug 2018
Thank you for your opinion.

8/10 Good

A&T

Liked: Cleanliness, room comfort
Disliked: Staff & service
On the way to Morskie Oko
Very nice room in Zakopane mountain stile. Nice bathroom too. The breakfast was overal good but there was not much choice of sweet, one type of marmelade only. A nice brochure with local info is available if you find it yourself (it was not offered to us). Free parking space. The reception does not speak any English whatsoever. Not possible to communicate basic things, impossible to get info on sauna and other services/touristic info. It is not easy to find the place due to the lack of signs on the main street. The street leading there is in a terrible shape.
Stayed 1 night in Jul 2018
Response from Ania on 24 Jul 2018
Thank you very much. We sent to the guests info about our services. Please apologize if you not received. We will correct it.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nr 1 w Zakopanem
Fantastyczne miejsce ze wspaniałą obsługą. Zdecydowanie warte powrotu. Moje nowe miejsce w Zakopanem
Stayed 1 night in Jun 2018
Response from u-ani on 5 Jul 2018
Pięknie dziękujemy za tak miłą opinię. Oczywiście zapraszamy ponownie a tak miłych gości jeszcze częściej :)

10/10 Excellent

Michael , 2601 Sollenau, Niederösterreich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nette Pension in ruhiger Lage
Sehr gutes Essen, hervorragendes Frühstück, ganz nette Besitzer
Stayed 2 nights in Jan 2018
Response from u-ani on 2 Feb 2018
Vielen Dank. Sie sind herzlichst willkommen und wir hoffen Sie bald wieder begrüßen zu dürfen.

10/10 Excellent

Staszek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from u-ani on 9 Jan 2018
Thank you very much :)

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Jan 2017
Thank you very much. You're very welcome

10/10 Excellent

WITOLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WSPANIAŁY PENSJONAT Z DOBRĄ OBSŁUGĄ
PRZY REZERWACJI POKOJU ZAPOMNIAŁEM POWIEDZIEĆ ŹE PRZYJADĘ Z DUŹYM PSEM.GDY PANI MENAGER ZOBACZYŁA NASZEGO PSA,NIEODPŁATNIE ZAPROPONOWAŁA MI WIĘKSZY POKÓJ Z BALKONEM.JAK CHCIELIŚMY JAKĄŚ WYCIECZKĘ ,MENAGER ZAŁATWIŁA WSZYSTKO,A PODCZAS NASZEJ NIEOBECNOŚCI WYPROWADZIŁA NASZEGO PSA NA SPACER
Response from General Manager on 11 Nov 2016
Dziękujemy za tak miłą i motywującą opinię i zapraszamy ponownie

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Response from General Manager on 17 Jan 2017
Thank you very much. We hope to see you again. You're very welcome

8/10 Good

Jedrzej, poznań

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Gdyby choć jeden raz sprzątnięto pokój i łazienkę nie miałbym zastrzeżeń
Response from General Manager on 13 Jan 2017
Sprzątamy zawsze na życzenie klienta. Nie wchodzimy do pokoju gości bez ich wiedzy. Informacja na ten temat znajduje się nie tylko w pokojach ale i wywieszona jest w recepcji. Przepraszamy, jeśli to uprzykrzyło Państwu pobyt. Dziękujemy za dodanie opinii i zapraszamy ponownie

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immer wieder gern!
Wir waren bereits das zweite Mal mit unseren Hunden in dem Hotel und würden es immer wieder buchen! Das Personal ist sehr freundlich und hilft gerne weiter, Frühstück und Sauberkeit sind top. Der Stil des Hotels ist absolut gemütlich und zur Umgebung passend eingerichtet. Hunde werden dort gerne gesehen und haben im Gartenbereich sehr viel Platz zum Toben. Es gibt unserer Meinung, wirklich nichts negatives zu berichten.
Response from Ania on 13 Nov 2016
Vielen vielen Dank für Ihre Bewertung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schön eingerichtet, freundliches Personal. Alles bestens!
Response from Ania on 11 Nov 2016
Thank you very much

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 11 Nov 2016
Thank you very much

8/10 Good

Pawel

Liked: Cleanliness, staff & service
Response from u-ani on 10 Aug 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 17 Jan 2017
Thank you very much. We hope to see you again. You're very welcome

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne und gemütliche Pension
Wir hatten einen Aufenthalt von einer Woche über Silvester mit vier Paaren. Leider hatten wir wenig Schnee, haben aber prima Alternativen und Tipps von hilfsbereiten Personal und Chef bekommen. Letzterer stand uns mit Rat und Tat sowie super Deutsch in Notsituationen zur Seite (Morgens das Auto fit bekommen). Das Frühstück und die für deutsche Verhältnisse günstige Küche waren sehr lecker. Die Zimmer haben uns gut gefallen. Das Angebot der Gartenhütte mit Grill/Kamin haben wir genutzt und einen wunderbaren Silvesterabend verbracht. Wir würden jederzeit wieder kommen.
Response from Ania on 13 Nov 2016
Vielen Dank für Ihre Bewertung. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr Gastfreundliches Team, sehr schöne Pension!
Sauna, gutes Essen, sehr Gastfreundlich, sehr schöne Pension, Kamin in der Wirtschaft, gute Busanbindung
Response from Ania on 13 Nov 2016
Danke schön

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 wspaniałe dni
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from u-ani on 10 Aug 2018
Thank you

10/10 Excellent

lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

10/10 Excellent

Jacob Kirkeby, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enestående service, hyggelig stemning
Perfekt service, enormt hyggeligt hotel!!!
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from u-ani on 10 Aug 2018
thank you

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reception on 2 Jan 2016
Thank you very much. You're very welcome