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Reviews of Galerija

3 out of 5
Galerija
Pogaciceva 11, Zagreb

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 16 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rafael

Liked: Staff & service
If you want a place to lay your head for a low price this is good. Some deferred maintenance, but staff is nice and rooms are adequate.
Stayed 2 nights in Aug 2022
Response from reception department on 30 Sept 2022
Thank you!Kind regards

4/10 Poor

Jackie

Liked: Cleanliness, staff & service
Expedia and the hotel need to do a better job of letting customers know where the hotel is. Jarun is a neighborhood in Zagreb and the hotel is definitely not in that location.
Stayed 1 night in Dec 2018
Response from Reception department on 3 Jan 2019
ear Mr. Warren, we don't have anything with wrong choosen location. We have very visiable informations about were we are. Obviously, when asked location did not have available rooms, searching area was spreaded on another parts of Zagreb. Check it with Expedia. We are sorry that you weren't satisfied with our hotel and location, but that is not our fault. All the best! Kind regards

2/10 Terrible

Nathan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS!!
The morning after we left this hotel I was covered in approximately 20 bug bites that turned into large red welts. They were itchy and oozed with puss. The room was not clean and what was supposed to be a non-smoking room, had a strong smell of smoke, especially from the mattress. The breakfast was excellent except for the coffee which came from a machine that seemed like it had not been cleaned in weeks. I will be contacting the hotel directly and expect a full refund. As a matter of public health, the management needs to be aware of the bed bug issue.

6/10 Okay

Verified traveller

Liked: Cleanliness
Quiet Hotel near highway
Nice quite hotel near the highway for easy access. Near arena center.
Dear guest Thank you for taking time to review our hotel.We hope you will visit us again during your stay in Zagreb. Kind regards from Hotel Galerija Staff and Managment

8/10 Good

Marcus, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay when passing through Zagreb.
Very nice hotel, in a residential neighborhood near the highway.
Response from Iva Kardum on 5 Jul 2016
Dear Mr Marcus Thank you for staying in our hotel during your visit to Zagreb.We are glad to see that we have fulfilled your expectations and hope to see you again in future. Kind regards from Staff and Managment!

8/10 Good

Thomas, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise on the outskirts of Zagreb
We stayed here overnight on a recent trip across Europe because our usual hotel in Zagreb was fully booked. What a nice surprise this was, the only downside was the lack of a lift as my wife is disabled but we managed the stairs very slowly.
Response from Iva Kardum on 31 May 2016
Dear Mr Thomas We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

6/10 Okay

Ana

Liked: Staff & service
Disliked: Room comfort
Alright value, close to highway
Close to highway if you are in transit. Free parking at the hotel and free WiFi but the WiFi did not work well. The room was clean but the mattress was terrible. Small but comfortable room. The receptionist was excellent and helpful.
Response from Reception department on 30 May 2016
Dear Mrs Ana Thank you for taking your time to review our hotel.We are sorry to hear about this problem with the matress but also we are pleased to inform you that Hotel Galerija was renovated in the meantime and new matress were purchased. So we hope you will give us a new chance for a ''good sleep'' and do us the honor to be our dear guests once again. Many kind regards from Hotel Galerija staff and managment!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel for quick stay over
the hotel was comfortable and parking and Internet were good. Extra charge for breakfast that we declined.
Response from Iva Kardum on 7 Jun 2016
Dear Mr Jonathan We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iva Kardum on 6 Jun 2016
Dear Mr 7Mrs We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Die nähe zur Autobahn. Die Matratze war leider Durch gelegen, und für meinen Geschmack nicht mehr Brauchbar.
Stayed 1 night in Aug 2019

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Davide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Aamupala ihan OK. Respan tytöt palvelualttiita. Ensin saatiin huone jossa oli kummallinen haju mutta heti vaihtoivat huoneen kun valitettiin hajusta. Toinen huone OK.
Stayed 1 night in Oct 2018

8/10 Good

Sabretooth, Oberfanken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ruhiges Hotel in der Nähe der Autobahn, um ohne Stau weiter fahren zu können. Perfektes Restaurant mit Spezialitäten.
Stayed 1 night in Oct 2018

2/10 Terrible

jei, zagreb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport
Croatia have many apartment, we checked in here cuz hotel have much longer check in time. Near airport, have free and easy parking lot thats why i choose here but, first. Room have sofa, someone broken glasses, there was remain piece of broken glasses, if i didnt notice,must be have injury. Saw two piece of glasses, very shape on the sofa. And i felt cold, pull out thicker blanket on closet, there was someone’s blood mark. Even the mark was so big, dont understand housekeeper cant notice this. Went to frontdesk, but he housekeeper complain and she said something croatian speak, i didnt understand then she said in english, my blanket big enough 2person, she dont want me use extra blanket but i said we need cuz feel cold. She continue complain, that was bad memories with they charging my credit card breakfast fee without agreement. (After blanket problem, they give it back the fee) Never recommend here
Stayed 1 night in Sep 2018

2/10 Terrible

david, la coruña

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible ubicación y peor habitacion
Hotel en medio de la nada, tardaron una eternidad en darme la habitación, pequeña, ruidosa, sin enchufes accesibles, sin mando de aire acondicionado, horrible
Stayed 1 night in Apr 2018

8/10 Good

Rino, verona

Liked: Cleanliness, staff & service, room comfort
Hotel pulito e sufficientemente confortevole vicin
vicino all'uscita dell'autostrada di Zagabria. Ben insonorizzato, piacevole nel complesso. Camere un po' piccole (solo alcune, dipende quale danno), pulite, essenziali. va bene per una o due notti di passaggio. Ristorante di buona qualità, cibo buono, sano. prezzo contenuto.
Stayed 1 night in Apr 2018
Response from Iva on 17 Apr 2018
Dear Mr Rino, Thank YOu for Your review and we are glad that we fullflled Your expectation. Hope to see You again. best regards, Iva

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iva Kardum on 29 Jun 2016
Thank you for taking time to review our hotel We hope you will visit us again in the future! Kind regards

10/10 Excellent

maja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iva Kardum on 22 Jun 2016
Dear Ms Maja Thank you for reviewing our hotel positively.We hope you will visit us again in the future. Best regards from Hotel Galerija Staff and Managment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iva Kardum on 11 Jun 2016
Dear guest Thank you for staying in out hotel.We are glad to see that we have fullfiled your expectations and hope to see you again in future! Many kind regards from Hotel Galerija staff and managment

10/10 Excellent

Geraldo Bonafe, perto de super mercados e shopping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfeito
execelente
Response from Iva Kardum on 30 May 2016
Dear Mr Geraldo We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

10/10 Excellent

Adel, København

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super ophold.
Vi har haft et virkeligt godt ophold på Hotel Galerija, alt var i top, og servicen fra de søde medarbejdere er nok det bedste vi har fået nogensinde. Kan klart anbefales, hvis turen går til Zagreb. Mvh en meget tilfreds besøgende.
Response from Iva Kardum on 30 May 2016
Dear Mr Adel We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

8/10 Good

Sergio

Liked: Cleanliness, staff & service, room comfort
Response from Iva Kardum on 31 May 2016
Dear Mr Sergio We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

4/10 Poor

Maria Gema, Bilbao

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel practico
El aire acondicionado no funcionaba. No hay ascensor. Para gente que tenga problemas de movilidad puede ser algo incomodo.
Response from Iva Kardum on 31 May 2016
Dear Mrs Maria Thank you for taking your time to review our hotel.We are sorry to hear that you had problems with the air condition in your room,if you told us about the problem we would definitelly fix it or changed your room to the one that has AC functioning. For the elevator,there is written public in the description of our room that our hotel doen not have an elevator,because it has only 2 floors and there is always reception staff working 24/7 to help you with your luggage and rest up and down the stairs. Kind regards from Hotel Galerija staff and managment

4/10 Poor

Mats, Uppsala

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel på 20 min bilavstånd från Zagrebs flygplats
Vi skulle lämna tillbaks en hyrbil på Zagrebs flygplats och ta ett tidigt flyg hem. Det här var ett hyffsat billigt hotel på lagom avstånd från flygplatsen. Placeringen på Google maps stämde inte riktigt, men det gick att fråga sig fram.
Response from Iva Kardum on 6 Jun 2016
Dear Mr Mats Thank you for writing your review.Distance from our hotel to the airport is realistic as on Google Maps and on our public web site.We are sorry that you thought we were closer to the airport and was disappointed.Also we hope you will visit us again in the future.Kind regards from hotel Galerija Staff and managment!

8/10 Good

Claus, München, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preiswertes Hotel, 15min (Auto) vom Stadtzentrum
Hotelpersonal war sehr freundlich und zuvorkommend, Zimmer mit Klimaanlage war gemütlich, aber Einrichtung schon ein wenig älter, trotzdem gut in Schuss. Minibar als Kühlschrank vorhanden, groß genug um eigene Getränke einkühlen zu können. Klimaanlage hat Timerfunktion, stellt sich nach einer gewissen Zeitspanne selbst ab, Kühlleistung sehr gut. Stadtzentrum mit dem Auto in ca. 15min erreichbar, Schnellstraße ist gleich neben dem Haus, hört man aber nicht, Fenster sind gut schallisoliert. Ansonsten ruhiges Viertel, jedoch dadurch auch nichts besonderes in der Nähe bezüglich Restaurants, etc. wo man schnell mal hinspazieren könnte. Jedoch haben wir es auch nicht sehr ausgiebig erkundet, da wir dann abends in die Stadt gefahren sind. Frühstück haben wir keines konsumiert, daher kein Urteil darüber. WLAN vorhanden, jedoch in unserem Zimmer nicht so starkes Signal stellenweise, da wir schon ein wenig vom Hotspot weg waren (waren das vorletzte Zimmer am Gang).
Das Zimmer
Response from Reception department on 6 Jun 2016
Dear Mr Claus We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

8/10 Good

giorgio, trieste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel galerija
abbiamo dormito solo una notte e cercato una sistemazione vicino alla zona che mi interessava ad un prezzo basso, devo dire però che l'albergo è superiore alle aspettative, accoglienza ottima, condizioni dell'albergo e camere adeguate al prezzo, colazione abbondante self service... secondo me per 80 euro in 2 compresa la cena è un ottimo albergo.
Response from Iva Kardum on 6 Jun 2016
Dear Mr Girogio We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service
Response from Iva Kardum on 6 Jun 2016
Dear Mrs Tatjana We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel mit gutem Service, ideal für Durchreisende
sehr gutes,persönliches Service; Lage direkt neben der Autobahn und die unattraktive Umgebung.
Response from Iva Kardum on 6 Jun 2016
Dear Mr/Mrs We are glad too see that we have fullfiled your expectations and hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Iva Kardum on 6 Jun 2016
Dear Mr/Mrs Thank you for taking time for your review.We hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Iva Kardum on 6 Jun 2016
Dear Mr/Mrs Thank you for taking time for your review.We hope to see you again when you visit Zagreb in future. Many kind regards from Hotel Galerija Zagreb staff and managment