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Reviews of Airden House

4 out of 5
Airden House
1 St Mary's, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Was pleasant and quiet, staff very accommodating and food quality excellent
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Hotel Management on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Hotel Management on 2 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in York
Amazing. Booked basic room which was on 3rd floor. Lovely comfortable room very tasty breakfast and nearly all staff very friendly and welcoming. 10 minute walk to river cruise and Minster.
Stayed 2 nights in Mar 2019
Response from Hotel Management on 15 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hotel Management on 15 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
York stay 1st - 3rd Feb, 2019
Arrived just after checking time, and greeted by the hotel manager. The room (9) located downstairs (the old cellars) was of good size. The room and adjoining bathroom was clean.and well presented. The only down side was the heating. The bathroom was actually warmer than the main bedroom even with the radiator turn to full. On the good side, there was tea and coffee making available and replenished each morning, as well as, the towels, and bed being made. Breakfast, there was a full English or cereals with a selection of drinks. Location was spot on. Only a short walk to the main city centre where an abundance of shops, cafés. Bar's, and places of interest. We arrived on the 1st Fed and on the 2nd the town center held their Ice Tour. Well worth the venture in finding 50 ice sculptures around the center.
Stayed 2 nights in Feb 2019
Response from Hotel Management on 15 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Pretty Good stay at Airden House
Airden House was a pretty good place to stay. We were able to park outside, check-in earlier than expected and were upgraded to a 'Jacuzzi Room' which was in the basement. My Wife is Coeliac and notice in advance meant that the breakfast the next day (which was pretty good) was suitable for her also. Location is great, 5 minutes walk to the Minster. Not so good point : I'm used to sleeping in pitch-black. The room we were in had emergency lighting (green glow from light above entrance door) constantly on in our room. It really was brighter than one might think and too high to throw a t-shirt over it. Also outside the windows there were uplighters that were on all night. The blinds did not sufficiently block this thus with both light sources on the room was illuminated, I woke up early, I did not get a good nights sleep although the bed was comfortable. Would I stay here again.... Yes, but something needs to be done about the light in the room.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location near to city centre, excellent breakfast and choice
Stayed 2 nights in Nov 2018
Response from Hotel Management on 18 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Guy, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a great area for exploring York, easy to find and an? Day check in very decent brrakfast
Stayed 2 nights in Nov 2018
Response from Hotel Management on 5 Nov 2018
We thank you for your feedback which is much appreciated.

8/10 Good

Jo, Australia

Liked: Cleanliness, staff & service
Met the owner in the morning who was absolutely lovely and made us a great breakfast.
Stayed 1 night in Oct 2018
Response from Management Team on 5 Nov 2018
We thank you for your feedback which is much appreciated

8/10 Good

Nicholas, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place, great location, brilliant staff!
The hotel is immaculate and very lovely! The staff were very helpful and welcoming! Breakfast was lovely! Mattress was soft and the bed squeaked, so we slept with a little difficulty but I wouldn’t hesitate to recommend!
Stayed 1 night in Oct 2018
Response from Emma Turner - Owner on 19 Oct 2018
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First impressions
Having just checked in we were made very welcome by Alison. Spacious comfortable room. Will make further comments at the end of our stay.
Stayed 1 night in Sep 2018
Response from Emma Turner - Owner on 19 Oct 2018
thank youy for staying with us. We appreciate your feecback.

6/10 Okay

heavenlyhannah, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Overrated and certainly not worth the money.
We chose the room as it looked as if it suited our taste, but we were very disappointed firstly it was in a basement with no windows except in the bathroom so the lights had to be left on all the time and if you have mobility issues forget it as to get upstairs it’s like climbing the north face of the Eiger, paint was peeling off the walls and it was just the sheer disappointment of the whole room as it was so expensive. The only upside was the staff were very pleasant and the food very good.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

R, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, in a lovely period house
Lovely room, in a lovely period house, in a lovely street. Just a few minutes from York Minster and even closer to the wonderful York gardens. Lots of restaurants nearby. Perfect location and alternative to the usual hotel chains.
Stayed 1 night in Aug 2018

10/10 Excellent

Phillip

Perfect for a 1 night stay
Great location and highly recommend room 10. Love the jacuzzi bath and seperate shower.
Stayed 1 night in Aug 2018

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff, great breakfast
Had a great stay at Airden House, the staff were very friendly and professional. The breakfast was top notch! Thanks!
Stayed 2 nights in Aug 2018
Response from Hotel Management on 20 Aug 2018
We thank you for staying with us and for your feedback. We hope to see you again in the future.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airden House
Very nice stay. Clean room and lovely breakfast. Thank you x
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time good location and parking
Stayed 1 night in Jul 2018

8/10 Good

Jane, Canterbury

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs uparading, but good location
Having read lots of good reviews about this Guest House we were disappointed to find that it had clearly been over rated. The room was at the rear of the property which was noisy overnight. The room was unbelievably hot and bed uncomfortable. The onsuite shower room was very poor and my husband struggled to fit in the small shower. On the positive side the location to the centre was excellent and the breakfast was very good, served by a helpful and polite member of staff.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable B&B
Very nice B&B located in close walking distance to the old city. Older building so expect narrow steep stairs, no air con (west sun) and limited parking. Breakfast was generous but short service window made it seem busy and hurried. Staff at times seemed to be a bit overwhelmed.
Stayed 1 night in Jul 2018
Response from Hotel Management on 7 Jul 2018
We thank you for your review and hope you enjoyed your stay with us. Our staff are a new team and try their best to give the best service at all times especially under the pressure of breakfast service. We hope you will return again on your next visit ti the city

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2018
Lovely clean place great staff only 5 minute walk to center couldn’t fault the place should be 5 stars amazing
Stayed 2 nights in Jun 2018
Response from Hotel Management on 25 Jun 2018
We thank you for your feedback and we are so pleased that you enjoyed your stay and gave us such positive feedback for future guests. We hope that you will consider us again on future trips to the city and will pass on your feedback to our team who work so hard to ensure our guests have an experience at Airden House to remember.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great.
Stayed 1 night in Jun 2018
Response from Hotel Management on 14 Jun 2018
Thank you for your review Samuel

8/10 Good

Rob, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious bedroom,comfortable bed and bathroom that was even bigger than the bedroom. Excellent breakfast. Short walk to old town,lots of shops and restaurants
Stayed 1 night in Jun 2018
Response from Hotel Management on 14 Jun 2018
Thank you for your kind review Rob, we look forward to seeing you again at Airden House.

6/10 Okay

julie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location for town, we stayed in a double room, the mattress on the bed was very hard and springy and the room was very small it seemed like everything was crammed in. The breakfasts were very good and everything way freshly made for you. Staff were very pleasant and polite and couldn't do enough.
Stayed 2 nights in May 2018
Response from Hotel Management on 1 Jun 2018
Thanks for staying with us. We appreciate your feedback! We look forward to seeing you again in the future.

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t miss out on this little gem
Superb location, excellent customer service, breakfast was delicious and parking was extremely handy . Loved my stay here - would definitely come back again
Response from Emma Turner - Owner on 11 May 2018
Thanks for staying with us. We appreciate your feedback! We look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing B&B in york
We stayed at airden house on the 13th April and we had an amazing time. The room was above all expecations .This B&B is rated 4 stars but should be 5 we had a warm welcome , our room was beautiful and very clean ,all staff were friendly , breakfast was amazing would for sure come here again .
Stayed 3 nights in Apr 2018
Response from Emma Turner on 17 Apr 2018
Thank you for your great feedback, its good to hear that you enjoyed your stay with us at Airden House and we look forward to seeing you again in the future.

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and friendly staff, nothing was too much trouble. Excellent location being 10 minutes walk to York Minster and the town. Excellent room with jacuzzi bath and very comfortable bed
Response from Emma Turner on 16 Apr 2018
Thank you for your great feedback, its good to hear that you enjoyed your stay with us at Airden House and we look forward to seeing you again in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, would stay again
Well-presented and in a fantastic location for central York, we were greeted warmly and given all the information we needed to know. They were more than accommodating for any queries we had and the breakfast in the morning was nice. Parking is slightly limited, but we didn't have any issues on a Monday afternoon. The new Jacuzzi room was a nice touch also.
Response from Emma on 11 Apr 2018
Thank you for your great feedback, its good to hear that you enjoyed your stay with us at Airden House and we look forward to seeing you again in the future.

10/10 Excellent

Beth, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Short Break
Airden house was lovely to stay in for a short break to York - all the main attractions are easily walkable and the room was very clean and comfortable. Lovely friendly staff and a great breakfast! Would definitely recommend if you’re looking for a home from home
Stayed 2 nights in Apr 2018
Response from Hotel Management on 7 Apr 2018
Thank you for taking the time to leave your kind review. I am pleased to hear you enjoyed your stay with us.Thank you for your comments and in particular your feedback regarding the team, it's good to hear they are doing a great job and that you enjoyed the "personal touch" at Airden House. We hope to see you again in the future and thank you for choosing Airden House.

10/10 Excellent

Millen, North Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Gem in the Heart of the City
This was a last minute booking to get away from it all after a hectic few weeks. We arrived later than planned to a warm Yorkshire welcome from the owner Emma. All permits were gone and she very kindly let us use the private parking at the rear of the property. The room was warm and spotless with a view of the Minster. The location couldn't be better and an easy walk of less than 10 mins into the city. Breakfast was hot and tasty and very filling but there is a wide choice if you are looking for something lighter. Staff go out of their way to ensure you have a relaxing stay and nothing is too much trouble. We have already booked to come back in the summer.
Stayed 1 night in Feb 2018
Response from Emma on 23 Feb 2018
Thank you for choosing Airden House and for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us and thank you for your comments regarding the rooms and our breakfast. We look forward to seeing you again in the summer.

10/10 Excellent

Candace, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Guest house
My partner and I stayed here for our 6 year anniversary in February. What I didn’t know is the manager and my partner had been colluding behind my back and when we walked In the room the most beautiful flowers and a bottle of bubbly were waiting for us. The manager went above and beyond and really made us feel welcome as did all the staff. The hotel is in a perfect location, quiet but only a 5-10 minute walk to the city walls. The room was very clean and cosy and a you could see the top of the minster. The breakfast was very good. Freshly cooked local produce and good coffee. We were able to store our bags when we arrived, which was early and late on checkout day which was really helpful to us. Highly recommend this place if you want the personal touch over robotic hotel staff and Luke warm breakfast buffets. Can’t wait to go back.
Stayed 2 nights in Feb 2018
Response from Emma on 20 Feb 2018
Thank you for taking the time to leave your kind review. I am pleased to hear you enjoyed your stay with us and was happy with your "surprise". Thank you for your comments and in particular your feedback regarding the team, it's good to hear they are doing a great job and that you enjoyed the "personal touch" at Airden House. We hope to see you again in the future and thank you for choosing Airden House.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located - good for city tour
3 nights in York - central location - good breakfast - staff helpful and friendly (mostly :-). Hotel sends information that access during certain times is via Key-Code. Problem is: this information comes with "2 pages of small print" and 3 months before arrival - so we forgot it. Might be a good idea to put a sign on the door to remind guests arriving early (or late) to check their E-Mail ...
Stayed 3 nights in Jul 2018