Reception

Reviews of Rosalina Hotel

Rosalina Hotel
King Abdulazez, Yanbu

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

D

Liked: Cleanliness, staff & service, room comfort
Great place to stay in Umluj
Great hotel found at last minute due to a change of travel plans. We stayed in the panoramic apartment which was a lovely, huge space with a separate sitting area and two bedrooms. Two minor issues: 1. The bedroom window latch and seals were broken, therefore, being right next to the sea the wind was whistling through at night. 2. The bathroom is very small and a wet room including a toilet. It’s almost impossible not to soak the entire room, including toilet roll when showing, minor, but notable. As a top-tip, note that breakfast does not include coffee, which I accidentally found out when ordering and being charged for it! Although only around 25 SAR for 2.
Stayed 2 nights in Feb 2024
Response from Admin on 11 Feb 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our panoramic apartment and appreciated the spaciousness and layout of the room.We apologize for the inconvenience caused by the broken window latch and seals, as well as the small size of the bathroom. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable experience for our guests in the future.Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future."

10/10 Excellent

Ayoob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Yanbu
Excellent stay. The staff behaves well. Rooms and washrooms are really clean. Good value for money
Stayed 1 night in Sep 2023
Response from Mohammed on 29 Oct 2023
Dear Mr. Ayoob,Thank you for choosing our hotel for your stay in Yanbu and for taking the time to provide your valuable feedback. We are thrilled to hear that you had an excellent stay with us. It's wonderful to know that our staff provided top-notch service and that you found the rooms and washrooms to be clean.We strive to offer great value for our guests, and we're glad to hear that you feel it was worth the money. Your satisfaction is our utmost priority, and we really appreciate your positive review.We look forward to welcoming you back for another fantastic stay in the future!Best regards,Mohammed Alqahtani

10/10 Excellent

Ayoob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for stay in Yanbu
Good Hotel. Very good staff
Stayed 1 night in Sep 2023
Response from admin on 11 Sept 2023
We are glad to hear that you had a great time at our hotel. We always work hard to make sure our guests have an enjoyable stay

10/10 Excellent

Ayoob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option
Excellent stay. Very friendly staff. Clean rooms and washrooms.
Stayed 2 nights in Aug 2023
Response from Mohammed Alqahtani on 4 Sept 2023
Dear Ayoob ,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had an excellent experience and gave us a perfect score of 10 out of 10!We are particularly pleased that you found our staff to be very friendly. We strive to create a warm and welcoming atmosphere for all our guests, and it's wonderful to know that our efforts were appreciated. It's also gratifying to hear that you found your room and washroom to be clean. We make cleanliness a top priority to ensure our guests' comfort and satisfaction.Your positive feedback means a lot to us, and we will be sure to share your comments with our team. We hope to have the pleasure of hosting you again on your next visit.Thank you once again for choosing our hotel.Best regards,

10/10 Excellent

Ayoob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay this time. Very good staff. Good value for money. Rooms are really clean and comfortable. Washroom is exceptionally clean.
Stayed 3 nights in Aug 2023
Response from Mohammed Alqahtani on 2 Sept 2023
Dear CustomerThank you for your wonderful feedback and for choosing our hotel for your stay. We are delighted to hear that you had a great experience this time. Our staff takes pride in providing excellent service, and we are glad to know that they met your expectations. We strive to offer good value for money, and we are pleased that you found our rates reasonable.Your kind words about the cleanliness and comfort of our rooms, as well as the exceptional cleanliness of the washroom, are greatly appreciated. We work hard to maintain high standards of cleanliness and guest satisfaction, and it is rewarding to receive such positive feedback.We look forward to welcoming you back for another fantastic stay in the future. If you have any further feedback or requests, please do not hesitate to reach out to us. Thank you once again for your kind words and recommendation.Best regards,

4/10 Poor

Ayoob

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No internet
There is no proper internet. Wifi is there but no internet. Internet is unstable. The service guy came and reset the router but no change.
Stayed 1 night in Aug 2023
Response from admin on 17 Sept 2023
We appreciate your understanding and patience as we work to rectify this issue. Your comfort and satisfaction are of utmost importance to us, and we are committed to ensuring that you have a more enjoyable stay in the future. Thank you for bringing this matter to our attention, and we look forward to welcoming you back with improved services.

8/10 Good

nayf

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are professional
Stayed 1 night in Aug 2023
Response from Mohammed Alqahtani on 18 Aug 2023
Dear Nayf ,Thank you for your kind words! We are thrilled to hear that you found our hotel staff to be professional. We take great pride in providing excellent service to our guests. Your satisfaction is our top priority, and we are dedicated to ensuring that your stay is comfortable and enjoyable.If you have any further questions or require any assistance, please do not hesitate to reach out to our friendly staff. We look forward to welcoming you back to our hotel in the future.Best regards,Rosalina Management

10/10 Excellent

ZUBAIR

Stayed 2 nights in Jun 2023
Response from Mohammed Alqahtani on 5 Jun 2023
Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a great experience during your stay and that we were able to meet your expectations.We strive to provide our guests with exceptional service and a memorable experience, and we are delighted to hear that we have succeeded in your case. Your kind words are truly appreciated, and we will share them with our team, who will be thrilled to hear that their efforts have been recognized.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, comfortable
Stayed 1 night in May 2023
Response from Rosalina hotel on 31 May 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you found our hotel to be clean, modern, and comfortable. We appreciate your kind words and hope to welcome you back soon.

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning was the top of the place. Nothing that i don’t like about it.
Stayed 3 nights in Apr 2023
Response from Mohammed Alqahtani on 1 May 2023
Dear Faisal,Thank you for taking the time to share your experience with us. We are pleased to hear that you had an enjoyable stay and that our cleaning standards met your expectations. It is always rewarding to receive positive feedback from our guests, and we appreciate your kind words. We look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Eslam

Stayed 2 nights in Apr 2023
Response from Mohammed Alqahtani on 1 May 2023
Dear Eslam,Thank you for taking the time to rate us with a perfect score. We are thrilled to hear that you had a pleasant experience during your stay with us. Our team takes great pride in providing excellent service and ensuring that every guest has a comfortable and memorable stay. We appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,

2/10 Terrible

Mohamed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad reception , bad behaviour , loss of responsibility , no management ... Bad experience at all
Stayed 3 nights in Apr 2023
Response from Mohammed Alqahtani on 1 May 2023
Dear Mohamed,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and would like to apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could provide us with more information about your experience, so we can investigate and address the issues you faced. Our team strives to provide excellent service and we regret that we fell short in your case. We hope that you will consider giving us another chance to provide you with a better experience in the future.Best regards,

10/10 Excellent

Richard

Stayed 2 nights in Apr 2023
Response from Mohammed Alqahtani on 1 May 2023
Dear Richard,Thank you for taking the time to leave us a perfect rating. We are delighted to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that every guest has a comfortable and memorable stay, and it is always rewarding to receive positive feedback. We appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, near everything.👍
Stayed 2 nights in Feb 2023
Response from Mohammed Alqahtani on 1 May 2023
Dear Mr. Abdulaziz,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay with us and found our location convenient. Our team takes pride in maintaining a clean and comfortable environment for all our guests, and we are glad that we were able to meet your expectations. We appreciate your feedback and hope to welcome you back soon.Best regards,

6/10 Okay

Abdulrahman

Business traveller
Liked: Staff & service
Stayed 2 nights in Dec 2022
Response from فندق روزلينا on 2 Jan 2023
نحن نقدر تقيمك لفندقنا ونعمل دائما بجد للتأكد من حصول جميع ضيوفنا على إقامة ممتعة. نتطلع إلى استضافتك مره اخرى لتجربة أفضل.

8/10 Good

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
This was the second stay with hotel ovral is nice experience for the price. One thing is there seem always one towel when check in the room you have to aske for more towel. And the did not find my reservation.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars price need to evaluate
Need to add coffee and reduce the cleaning smell the price need to be avaluted
Stayed 1 night in Jun 2017

8/10 Good

Faisal

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Dino

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Pessimo hotel
Albergo non come sponsorizzato dalle foto, camere con forte odore acre, servizi minimi per non parlare della colazione: inesistente, una brioche di plastica anch'essa avvolta nella plastica e un KitKat. Assolutamente da evitare
Stayed 1 night in Feb 2024
Response from ADMIN on 26 Feb 2024
Ci scusiamo per l'odore che hai avvertito nell'hotel, e vorremmo confermare che è dovuto all'uso di prodotti per la pulizia. Stiamo lavorando diligentemente per migliorare la qualità del servizio e garantire il comfort di tutti i nostri ospiti nell'hotel. Ci dispiace anche per la tua esperienza precedente nel ristorante, che era chiuso e non era nella migliore delle condizioni. Apprezziamo la tua comprensione e fiducia, e speriamo di avere l'opportunità di dimostrare un miglioramento in futuro. Grazie per aver condiviso i tuoi commenti e le tue opinioni.

10/10 Excellent

Rinaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ADMIN on 4 Feb 2024
Dear valued guest,Thank you for your excellent rating of 10 We are delighted to hear that you enjoyed your stay at our hotel.We are grateful for your appreciation and pleased to know that our services met your expectations. Your high rating reflects the dedication and care we put into ensuring our guests' satisfaction.We look forward to welcoming you again in the future. If you need any further assistance or would like to share additional feedback, please feel free to contact us.Thank you once again for choosing to stay with us.Best regards,

8/10 Good

Rashed

Liked: Cleanliness, room comfort
نظيف وجيد
لا يوجد مطعم ولا فطور أو حتى قهوة وشاي وماكولات خفيفة
Stayed 1 night in Mar 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
فندق رائع
Stayed 2 nights in Dec 2017

8/10 Good

Awad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جديد الفندق
Stayed 1 night in Dec 2017

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جديد واسعاره مناسبه