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Reviews of Novotel Yanbu

Novotel Yanbu
Prince Abdulmagid bin Abdulaziz, King Abdulmajid Corniche Road, Yanbu, Al Madinah

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 68 reviews" "
Rating 8 - Good. 21 out of 68 reviews" "
Rating 6 - Okay. 4 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 3 out of 68 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sultan, Dhahran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hamed, Coral Gables

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and cooperative. While location is overlooking the corniche. I will certainly come again.
Stayed 1 night in Apr 2024

2/10 Terrible

Mardson, Humble

Liked: Staff & service
Disliked: Cleanliness
There was a live roach on my breakfast table. What else can I say?
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laocation was great, right near the beach and historic Yanbu.
Stayed 7 nights in Feb 2024
Response from GM on 17 Feb 2024
Dear Jorge ,We very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Hari Prasad

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 11 Feb 2024
Dear SirWe very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Fhad

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from GM on 16 Nov 2023
Dear Fhad, Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

10/10 Excellent

Sajeev Kumar

Stayed 1 night in Oct 2023
Response from GM on 12 Oct 2023
Dear Sajeev,We very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a brilliant hotel with good views of the beach. Unfortunately, the sauna was not for female usage - only male
Stayed 1 night in Aug 2023
Response from GM on 18 Aug 2023
Dear Sir,We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Wayne

Stayed 1 night in Aug 2023
Response from Front office Manger on 14 Sept 2023
Dear Wayne,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff suffering at a really bad hotel
The staff were amazing and very helpful. The conditions under which they labor are no fault of their own Everyone from the concierge or bellhop to the manager were great. However, this hotel suffers from extreme neglect the ceiling was leaking in multiple rooms a rat had died by the front entrance. And although the hotel apparently was constructed in 2016, it was more a kin to a worn out beach resort hotel from Myrtle Beach or Daytona Beach or maybe Blackpool in England pieces of the rooms are actually falling apart as well as various portions in the lobby this is a deeply troubling situation for Novotel in this location, I have stayed at many others and this is a really bad example of a fine hotel chain. Corporate needs to invest in this location that said, apparently this is the best hotel in Yanbu.
Stayed 1 night in Jul 2023
Response from GM on 18 Aug 2023
Dear Richard,Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Umair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on 27 Jun 2023
Dear Umair,We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Sean

Stayed 1 night in Nov 2022
Response from Front office Manger on 3 Jan 2023
Dear Mr.Sean,Thank you for the great review of our hotel, We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from -Guest Relations Manager- on 24 Jul 2022
Dear Mr.Nader, Thank you for choosing novotel hotel for your stay We are pleased that you enjoyed your stay with us. We always look forward to serve you and will be pleased to welcome you again in your next visit to yanbu city. Best regards

10/10 Excellent

faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from -Guest relations- on 12 Jun 2022
Dear Mr.Faisal, Thank you for choosing novotel hotel for your stay We are pleased that you enjoyed your stay with us. We always look forward to serve you and will be pleased to welcome you again in your next visit to yanbu City. Best regards

8/10 Good

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accommodation
Stayed 2 nights in Dec 2021
Response from Guest Relation on 4 Jan 2022
Dear Mohamed, Thank you for choosing Novotel Yanbu We are pleased to know you have enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards

10/10 Excellent

Ebrahim

Liked: Staff & service
Stayed 1 night in Dec 2021
Response from Guest Relation on 4 Jan 2022
Dear Mr. Ebrahim, Thank you for choosing Novotel Yanbu We are pleased to know you have enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards

10/10 Excellent

MOHAMMAD

Stayed 2 nights in Oct 2021
Response from Jehad hamed on 11 Oct 2021
Dear Mohammad Thompson, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the corniche and close to new Yunbo
Stayed 1 night in Jul 2021
Response from Jehad hamed on 20 Jul 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Poor

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There is only one employee to collect luggages!! When I talked to lady in the reception, she ignored me as I never talk. Worst experience ever
Stayed 2 nights in Jun 2021
Response from Jehad hamed on 21 Jun 2021
Dear Mr. Mohammed, Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
It was one of the horrible stays at the Novotel. It was mentioned as a Double bed + sofa bed in booking but to my surprise, it was just a small sofa in my room. When I enquired about the same with the reception they rudely replied saying that to confirm with Hotel.com as they don't have any room with Sofabed option. Secondly, the furniture was dirty, I had to call housekeeping staff to change the menu cards which had fresh ice cream stains. I tried to contact Hotel.com to complain but the number was very busy when I selected the callback option and received a call at 3 AM when I was deep asleep. Overall bad experience.
Stayed 1 night in May 2021
Response from Jehad hamed on 21 Jun 2021
Dear Mr.Mohammed, Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable, enjoyable seaside retreat.
Novotel Yanbu is across the road from a seaside park and the Corniche. So, a great location for walking. For those who like adventure, keep going and you will find the North Corniche. The reception staff were very friendly and helpful. Room service was good and fairly quick. There is a great pool and a gym to enjoy. The downstairs lobby has a large area for sitting and reading, drinking coffee etc, with many areas spreading over partitioned sections where you can find a quiet corner. So many friendly staff- in the restaurant special thanks to Jayvee looked after me, and whipped up delicios banana smoothies and banana and date smoothies for me. Also thanks to Monjid who cheerfully delivered room service many times. If you like a quiet tranquil holiday, I recommend the location and ambience of the Yanbu Novotel.
Stayed 8 nights in Dec 2020

8/10 Good

Gulrez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Excellent location at Yanbu Corniche. Clean rooms, however some maintenance issues - like bathroom lights and bed headrest lights were not working. Breakfast was served in the room in view of the Covid situation. The breakfast was good but over the days there was no variety and excessive use of disposable plastic containers - not good for the environment! Overall excellent relaxing stay.
Stayed 4 nights in Oct 2020

10/10 Excellent

ISHAQ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

ABDULKADER

Business traveller
Liked: Room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reasonable choice
It was a reasonable hotel for the money. Nothing special. Clean, good location with Cornish across the street. Stores, fast food restaurants close by. Limited parking space though.
Stayed 3 nights in Sep 2020

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best accommodation in town
The hotel was great, best option in Yanbu
Stayed 1 night in Feb 2020

6/10 Okay

abdullah

Travelled with family
Good
Good in overall
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Front Office Manager- Abdulsalam on 12 Sept 2019
Dear Sir, We very much appreciate your survey regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this survey will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel in Yanbu. Not Novotel standard.
Bed sheets were not clean. They were not changed when I got to the room! I have not seen this for a long time... Not what you expect from a Novotel. As i checked in after 1am, I did not bother getting them changed the first night. too tired to care by that point. The second night I asked them to be changed at ~8pm, at the reception. I insisted for this to happen within 1 hour as I had to get up early the next day and wanted an early night... At about 11pm someone finally knocked on the door and woke me up. I was already in bed as I had only 4-5 hours sleep the night before. I had to shout about 4 times for the person to stop knocking on the door... And of course the 'do not disturb' sign I left on the door handle outside was ignored. When I checked in, there was no one at reception or in the lobby? I had to wait 20min for someone to turn up. it was about 1am in the morning and I was really tired after several flights... No one around at all was strange and a sign of things to come... Airco in the room was very noisy, hotel is old and not in a good state. Breakfast was poor too.
Stayed 2 nights in Jun 2019
Response from Abdulsalam Al Sharif Front Office Manager. on 22 Aug 2019
Dear Mr. Pascal, Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience with hotel services did not meet your expectations; please allow me to express my sincerest apologies. therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
👍
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
One of the best hotel in Yanbu, but the bed is not comfortable
Stayed 1 night in Nov 2018

10/10 Excellent

Nabil, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed is righte little pit and it was king not wueen bed
Stayed 1 night in Oct 2018

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport, clean room, welcoming and efficient staff.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Facing the Red Sea
Stayed for business. The hotel sits across from the Red Sea; great for evening sea breezes. Rooms are modest but comfortable. Good room amenities. Breakfast was average, lots of carbs and canned fruits; most items lacked flavor.
Stayed 2 nights in Apr 2018

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Raheel on 24 Jan 2018
Dear Mr. Abdullah, really appreciated for your kind review and hope to see you soon.

10/10 Excellent

Nawaf Alkhattabi, Jeddah, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay and friendly staff
Stayed 3 nights in Jul 2017

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dongkyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Yanbu
It is newly opened and very clean with kind staff. Now, it is kind of promotion price. I think that it is the eat hotel in Yanbu city.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind desk peoples
Thank you
Stayed 1 night in Jan 2024
Response from GM on 11 Feb 2024
Dear SirWe very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Olivier, Zurich

Stayed 1 night in Nov 2023
Response from Front office Manger on 26 Dec 2023
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

MARCO EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico
El hotel está en perfectas condiciones, amplio, limpio y el desayuno es magnífico. El personal es muy atento y amable. Sin duda una excelente alternativa.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Dear Marco,We very much appreciate your comments regarding your stay at the Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Hussain

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from -Management Of Novotel Yanbu Hotel- on 10 Mar 2022
Dear Mr.Hussain, Thank you for choosing novotel yanbu hotel We are pleased to know you have enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards

10/10 Excellent

Ahmad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Jehad hamed on 20 Jul 2021
Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Jehad hamed on 20 Jul 2021
Dear Mr. Abdulaziz, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,