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Reviews of The Surf Yamba

2.5 out of 5
The Surf Yamba
2 Queen St, Yamba, NSW

Reviews

9.8

Exceptional

Rating 10 - Excellent. 10 out of 11 reviews" "
Rating 8 - Good. 0 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

10/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Will

Travelled with partner
Liked: Amenities
Very well thought out design and fit out. Lovely inclusions and amenities
Stayed 2 nights in May 2024

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained hotel! Felt like home. Rooftop patio great especially for coffee in the morning (except the yogis take it over on a Sunday morning and you are not allowed access to get coffee)
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

William J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Yamba!
Loved this place and the location! We stayed here overnight on a trip up the coast. The room was spacious and clean with an outside balcony and great view of the ocean. Great amenities with the stocked refrigerator in the room and pool and coffee bar on the roof. Yamba is fantastic - would love to come back again one day.
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooftop pool and recreation area are great. On Sunday at 5pm we left a message on the managers number as we had a very noisy rattling and loose window panel made worse by the wind gusts. Unfortunately we never heard back so we had to make do by packing the frame with cardboard to stop the noise. When we checked out at 10am Tuesday the manager was nowhere to be seen so we couldn’t discuss the issue.
Stayed 2 nights in Oct 2023
Response from Garry on 24 Oct 2023
James I am sorry, but I have NO record of your call on my phone. If I had I would most definitely have attended to your complaint. You must agree that the wind on the night in question was extraordinarily strong 60klms+I have since checked and there are NO loose window panes. The rattling was most likely caused by the fly screen. Which could have been easily resolved by sliding the louvre screens across the window. That's what they're for.Shame you base your overall rating on this one point.For potential guests who may read this. This is the first time this problem has been reported. We do not operate a 24 hour reception, however I am easily contacted and respond within minutes. Glad you enjoyed the roof spaces.

10/10 Excellent

Bridgette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning. Comfortable. Steps from the ocean. A lovely common area, 2 rooftop decks w/ beach views, and a heated rooftop pool - a perfect getaway
Stayed 2 nights in Sep 2023

10/10 Excellent

Kimmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel needs a god location, great facilities, attention to details and impeccable maintenance. This place have them all. Location is a minute from the beach and a short walk to the town centre. Rooms are extremely modern with a large TV with a cast app that really works. Lights and heating is controlled from touch screens. There is even a free mini-bar in the room. The rooftop lounge area is simply fantastic. The heated plunge pool is usable even in the winter. There is a lounge area with coffee machine, biscuits and fruit at the rooftop so you do not need to got down to the room if you want a drink or a snack. Everything was very cleaned and maintained daily.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Impeccable in every way!
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023