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Reviews of Moxy Xi'an Downtown

3.5 out of 5
Moxy Xi'an Downtown
No. 282, Xi Yi Road, Xincheng District, Xi'an, Shaanxi

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

hanif

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant location - lovely room
Stayed 4 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, clean, modern, comfortable, nice design and delicious breakfast. The only thing I found strange and complicated was that most of the front desk staff did not speak even basic english. We had to go back and forth with a translator app and even then in was difficult. Otherwise it was great!
Stayed 3 nights in Apr 2024

6/10 Okay

Allen

Liked: Cleanliness, property conditions & facilities
Great location and decor but room temp was abysmal
Hotel was in a good location and the decor was nice and hip. The room had many accommodations. The only issue I had was the temperature of their AC units. Every night I had to sleep with my blanket covers off due to how hot the rooms were. Although, I had the AC down to other lowest temperature, the rooms were still stuffy and warm. The lady at the front, informed us that they turn off the AC on their end and only semi cooled air comes from the air vent. I noticed that it was colder in the hallways and common areas more than our rooms. We left our room door open to the hallways to cool our room when it was too hot in the room
Stayed 5 nights in Oct 2023
Response from Moxy on 24 Oct 2023
Warmest greetings from Xi’an Downtown Moxy Hotel !It gives me a great opportunity to reply you on your guest satisfaction survey recently. I would like to thank you on behalf of my team and Marriott for choosing Xi’an Downtown Moxy Hotel as your preferred accommodation during your recent visit Xi’an.We apologize for failing to meet your expectations. We are continuously working together to make sure we are always on improving service and product quality, and providing you more convenience and comfort stay.

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for 4 nights
We had never stayed at a Moxy brand hotel before but really loved our experience snd trip to Xi'an. The location was EXCELLENT very close to the bell tower, wall gate and Muslim quarter for tasty treats. Hotel staff were friendly and super helpful. Rooms were very comfortable, modern vibes, and clean. Would definitely stay here again if we're back in Xi'an.
Stayed 4 nights in Oct 2023
Response from Moxy on 14 Oct 2023
Dear guest:Thanks for choosing Moxy Xi’an Downtown and glad to hear you had a great time in Xi’an. Wish to see you again and may you happy every day.

8/10 Good

Tobias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really difficult to find, but other than that it was really a nice hotel.
Stayed 3 nights in May 2024