Search Hotels by Independent in Xi'an from £46

"Nice hotel - staff friendly as they can be considered language differences- the afternoon tea provided 2:30om-5pm was a bonus. Restaurant in the evening was very tasty - especially the duck. "

"This place is fabulous as it’s near everything and easily accessible to most tourist places!"

"The staffs were very friendly and helpful. Like to especially thank 王云 who went out of her way to help us secure entrance tickets to the Shannxi History Museum on line. Appreciate her patience as it took numerous attempts to do so. "

"가족여행으로 3박 머물렀습니다. 호텔 바로 앞에 쇼핑몰이 있어서 식사하고 간단한 간식거리 구매하는데 아주 편리했습니다. 호텔 일반 직원들은 5성급 호텔에 비해 영어 소통이 원활하지는 않았지만 Duty Manager분들은 영어를 잘 하셔서 크게 불편함은 없었습니다. 일단, 방은 상당히 크고 쾌적했으며 직원들 친절도는 최상이였습니다. 특히 조식과 저녁 뷔페 식당의 직원들은 정말 친절하고 음식도 아주 좋았습니다. 저녁뷔페는 뷔페 식당임에도 불구하고 단품 메뉴로 랍스터와 연어를 주어서 깜짝 놀랐습니다. 크리스마스 시즌이여서 특별히 제공하는 메뉴였는지는 잘 모르겠지만요. 처음에는 잘못 주시는 줄 알고 거절했는데 뷔페에 포함이라고 하시더라구요. 다음에 시안에 다시 가게 되면 또 다시 방문하고 싶은 개인적으로는 만족도 최상의 호텔이였습니다."

"Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us."

"We got a free additional bed to the room and free breakfast for all. The location is excellent. Staff is friendly and helpful. "

" Had truly memorable 7-night stay at the JW Marriott Xi’an. This new property is beautiful, and it clearly befits the JW Brand. Its location is also very good. There is a big mall next door, and the metro is a 5-minute walk that can conveniently take you anywhere in the city. The staff here are truly exceptional. Every staff member that I have met and has been very friendly and helpful. I will just mention a few examples: 1. Eddie from the front desk always went beyond his duty to help me navigate to certain locations by writing instructions so that don’t get lost. 2. Jenny from the JW Kitchen . Very morning made me feel welcome and no request during breakfast was too hard. 3. Lilly, Demi. And Nana from the executive lounge . All 3 ladies willing to go beyond their duty To help and show genuine interest in how your day has been I nearly forgot to mention that the the food provided in the lounge during happy hour is excellent. It's a buffet dinner. I can highly recommend JW Marriott Xi’an due to its wonderful staff and the other mentioned reasons "

"Bennett Li and all staffs, from Housekeeping to Restaurant are great. Lovely hotel indeed"

"excellent staff"