Terrace/patio

Reviews of The Monopol Hotel

5 out of 5
The Monopol Hotel
Ul. H. Modrzejewskiej 2, Wroclaw, Lower Silesian

Reviews

9.2

Wonderful

Rating 10 - Excellent. 325 out of 488 reviews" "
Rating 8 - Good. 116 out of 488 reviews" "
Rating 6 - Okay. 32 out of 488 reviews" "
Rating 4 - Poor. 8 out of 488 reviews" "
Rating 2 - Terrible. 7 out of 488 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lovely room. Breakfast was delicious with gluten free options available. The only disappointment was the steam room out of order.
Stayed 1 night in Mar 2024

10/10 Excellent

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tomasz Borowski on 12 Feb 2024
Dear Guest,We would like to thank you for your trust and for choosing the Monopol Hotel Wrocław for your stay in Wrocław. Thank you for the maximum score for your recent stay.I am glad that we could help you to have a rest in Wroclaw.We sincerely welcome you whenever you have the opportunity to be in the city.Best regards,

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stopped in for business, but I would reccomend staying here for pleasure also because of its proximity to old Wroclaw downtown. Spacious room, very clean, staff was attentive and quick to smile.
Stayed 1 night in Jan 2024
Response from Tomasz Borowski on 30 Jan 2024
Dear Sir, We would like to thank you for your confidence in choosing the Monopol Hotel Wroclaw as the place to stay. It is very nice that the hotel interior and the efforts of my colleagues have contributed to your pleasant memories and recommendation of the hotel. We look forward to welcoming you whenever you have the opportunity to visit Wrocław.

10/10 Excellent

Mariola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well run hotel. Attentive stuff. Great spa and delicious breakfast. Location of the hotel is hard to beat. Close to everything.
Response from Tomasz Borowski on 19 Dec 2023
Dear Guest,Thank you for your kind words regarding your stay. Delighted to hear the spa, breakfast, and location met your expectations. The team is committed to providing attentive service and ensuring every visit is memorable. Looking forward to welcoming you again, continuing to offer hospitality and service.Warm regards,

6/10 Okay

Renata

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tomasz Borowski on 14 Nov 2023
Dear MadamWe would like to thank you very much for choosing the Monopol Hotel as your place of rest in Wroclaw.At the same time we are very sad that you did not feel fully comfortable at the hotel. With your next reservation, we encourage you to contact the reception in advance to prepare your stay so that you leave with full satisfaction.With best regards

10/10 Excellent

Sian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, would recommend
Gorgeous hotel, beautiful pool and spa area. Staff were very nice and accommodating.
Stayed 3 nights in Oct 2023
Response from Tomasz Borowski on 6 Nov 2023
Dear Guest,I would like to express my thanks for your kind words. It is memories like yours that we are working for. I am particularly pleased to see the positive recognition of my colleagues' work.You are most welcome to come to Wroclaw whenever you have the opportunity.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and facilities
Great spa facilities and very comfortable beds with nice bathrooms. The staff were friendly and helpful. Location was perfect for exploring the city and eating out.
Stayed 3 nights in Sep 2023
Response from Tomasz Borowski on 6 Nov 2023
Dear Madam,I would like to thank you for taking the time to give us your opinion and for appreciating a 130-year-old hotel.I am happy that you were able to enjoy your stay with us and that the location close to the market and the facilities in your room made you leave with positive memories. I would especially like to thank you for the positive recognition of my colleagues' work.You are most welcome,

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the higher end feel of this property. Staff was very friendly and very helpful. The amenities were great. And we were able to book special tours at the front desk. With in walking distance to shops, food, bars and the historic district of the town.
Stayed 3 nights in Sep 2023
Response from Tomasz Borowski on 6 Nov 2023
Dear SirWe would like to thank you for taking the time to express your opinion and appreciate our 130-year-old hotel.I am pleased that you were able to enjoy your stay with us and that you liked our location near the market.I would particularly appreciate your positive comments about the work of my colleagues.We look forward to your next visit,

10/10 Excellent

theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Old Town Square, restaurants and shops.
Stayed 3 nights in Sep 2023
Response from Tomasz Borowski on 26 Sept 2023
Dear Sir,We would like to thank you for the confidence you showed in us when choosing the Monopol Hotel as the venue for your stay in Wroclaw.I am glad that the central location of the hotel in the historic heart of the city made you leave with positive memories.Thank you for your maximum rating of the hotel and we would like to invite you again when you have the opportunity to come to Wroclaw.With best regards,

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2023
Response from Tomasz Borowski on 16 Sept 2023
Dear Guest,Thank you for your feedback on your recent stay in Wroclaw. We are glad that we were able to help you relax in the city.We look forward to welcoming you back whenever you have the opportunity to visit the city again.Best regards,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Family vacations...
It's hard to believe that this is a 5 star hotel! Non-working air conditioning in the restaurant on the 6th floor, with an extremely expensive menu. A serious defect in the jacuzzi - some substance was released causing discomfort to the upper respiratory tract (the service delayed taking care of it; we do not know to this day whether it was not a real threat). Buffet breakfast quite poor; no chance to supplement missing assortments - savings? In the room, in turn, quite worn-out equipment, no espresso machine and no kettle to make coffee / tea, the walls have not seen paint for a long time! 5 stars - really? - maybe 10 years ago! Fortunately, there are other hotels in Wroclaw... Ps. A big plus for the location - very close to the Old Market.
Stayed 1 night in Aug 2023
Response from Tomasz Borowski on 16 Sept 2023
Dear Guest,Please accept my appreciation for sharing your feedback on your recent stay at the hotel.I deeply regret the accumulation of circumstances that took place during your family time in Wroclaw.I would like to thank you for your detailed suggestions related to your stay. Ensuring our guests' comfort is our utmost priority, and your input is invaluable. I am surprised by your words regarding the service. My colleagues take great care of guests both in the wellness area and at breakfasts, which are considered very delicious.For a variety of needs, I invite you to contact the front desk. My colleagues are happy to help guests individually. And the tea and coffee making facilities, we can add at the guest's signal at any time.I look forward to your next visit so that we can fully show the standard in which we work.With best regards

2/10 Terrible

PIOTR

Stayed 1 night in Aug 2023
Response from Tomasz Borowski on 6 Nov 2023
Szanowny PanieBardzo dziękujemy za wybranie hotelu Monopol na miejsce odpoczynku we Wrocławiu.Jednocześnie jest nam bardzo przykro że nie poczuł pan się w pełni komfortowe w hotelu. Serdecznie zapraszamy do uprzedniego kontaktu z recepcją przed dokonaniem rezerwacji w celu przygotowania pobytu tak, by wyjechał Pan z pełną satysfakcją.Z wyrazami szacunku,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Hotel
Stayed 2 nights in Jul 2023
Response from Tomasz Borowski on 16 Sept 2023
Dear Guest,We sincerely appreciate your feedback regarding your recent stay at our hotel. It's truly gratifying to learn that you found your experience with us to be so pleasant .We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jul 2023
Response from Tomasz Borowski on 24 Jul 2023
Dear Sirs,Thank you for taking the time to share your positive experience with the Monopol Hotel Wroclaw. I am are glad that you found our hotel good and that you liked the design of the rooms and interiors. We value your opinion very much and hope that we will continue to provide a pleasant experience every time you choose our hotel.With best regards,

8/10 Good

Grzegorz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tomasz Borowski on 24 Jul 2023
Szanowny Panie,Dziękujemy za zaufanie w wyborze naszego hotelu podczas Pańskiego pobytu we Wrocławiu oraz za pozytywną ocenę. Przykro mi, że nie poczuł się Pan w pełni komfortowo. Zapewniam, że spełnienie Pańskich oczekiwań jest dla nas priorytetem. Mamy nadzieję, że w przyszłości będziemy mieli okazję w pełni ukazać standardy naszej pracy, by otrzymać maksymalną ocenę.Z wyrazami szacunku,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it!
Stayed 1 night in Jun 2023
Response from Tomasz Borowski on 24 Jul 2023
Dear Madam,Thank you for your so positive feedback and for your high rating of Hotel Monopol in Wrocław. We are happy to hear that you had a great stay at our hotel. Your satisfaction is our utmost priority, and we are delighted that we were able to provide you with a memorable experience. We hope to have the opportunity to welcome you back in the future.Yours sincerely,

10/10 Excellent

Svitlana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel very unusual very high ceiling, so any noise travelling all over . First night the couple next room was row till 1am in the morning and we can hear everything so no sleep for us . The staff is lovely and location so great . Room was cleaned and everything was changed every day. We didnt had any meals there as we were doing loads in town with family so cant coment on food but we had few drinks at the bar- so lovely very posh and staff so great
Stayed 7 nights in May 2023
Response from Tomasz Borowski on 12 Jun 2023
Dear Madame, We would like to thank you for your confidence in choosing the Monopol Hotel and for taking the time to share your feedback on your recent stay at the hotel. I am happy that we could contribute to creating positive memories of your stay in Wroclaw. Thank you for appreciating the interior of the hotel, the work of my colleagues at the bar as well as the rest of the staff. Thank you for mentioning the sound issue. I will pass on your feedback to the relevant department manager. We are concerned to ensure that the guest experience at the hotel is a comfortable one.We look forward to welcoming you again when you have the opportunity to return to Wroclaw. Best regards

10/10 Excellent

WITOLD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tomasz Borowski on 4 Jun 2023
Szanowny Panie,Bardzo dziękujemy za zaufanie, którym nas Pan obdarzył oraz pozytywną opinię na temat ostatniego pobytu w Hotelu Monopol Wrocław.Nasz zespół zawsze stara się zapewnić najwyższy poziom obsługi, aby nasi goście czuli się komfortowo, dlatego tym bardziej dziękujemy na maksymalną ocenę naszej pracy.Zapraszamy ponownie, kiedy tylko będzie miał Pan okazję przyjechać do Wrocławia.Z wyrazami szacunku

8/10 Good

Douglas, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic building convenient to the old central square. Our room was peculiar in that the wall between the toilet and bedroom was floor-to-ceiling glass. You can wave to your partner while on the bidet. We found it a bit awkward.
Stayed 2 nights in May 2023
Response from Tomasz Borowski on 18 May 2023
Dear Sir,Thank you very much for your trust and the time you took to provide feedback about the hotel.I am glad to hear that you enjoyed our location near the market square.I apologize for the inconvenience with the room. Whenever there is an issue, my colleagues are always eager to assist our guests. The hotel offers a variety of rooms, and we can certainly find one that suits your preferences. I hope for your next visit so that we can prove ourselves and earn a maximum rating.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very well located, good breakfast and indoor pool. The only minus were the 4 steps to reach the bathroom in our room.
Stayed 2 nights in May 2023
Response from Tomasz Borowski on 18 May 2023
Dear Guest,Thank you for sharing your feedback on your stay with us.We are happy to hear that our hotel is well located and you enjoyed a good breakfast and indoor pool.We apologize for any inconvenience caused by the stairs to the bathroom in the room. With any difficulties, my colleagues are more than happy to help guests. The hotel has a variety of rooms, which we can adjust accordingly to guests' preferences.We appreciate your valuable contribution and hope to welcome you back in the future for an even more enjoyable stay.Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Guest service at it's worst unfortunatelly
First, I didn't receive an upgrade to a higher room standard, even though I have it guaranteed due to my Gold status on Hotels.com. The hotel was not fully booked and there was a possibility of such an upgrade, but the employee who checked me in due to a system error could not do it. I may have been granted an upgrade earlier, as has happened many times in other hotels. I was placed in a room that has leaky windows and both at night and in the morning there is no possibility to rest and relax in the room, because you can hear people's voices and every passing car or tram. The curtains in the room I got also did not work - they are glued to the curtain rod and cannot be moved, which makes it impossible to darken the room so as not to wake up at sunrise. I also asked yesterday at check-in about the possibility of booking a massage at the spa for the next day. The ladies replied that they couldn't book anything, but the occupancy is not large, so they will easily find a spot for me. I contacted the spa the next day and received information that I cannot use any 60 or 90 minute massage because all dates are booked. As a result, my stay at Monopol hotel is one of the worst I have ever had in Wrocław. I expected a 5-star service, and I received a standard worse than in the guesthouse in the countryside. After pointing out my remarks to the General Manager he called me and promised me he will get backto me with a personal offer on Monday morning which unfortunatelly, never happened.
Stayed 2 nights in Apr 2023

10/10 Excellent

Cormac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Tomasz Borowski on 18 May 2023
Dear Guest,Thank you for your positive review of your stay at the Monopol Hotel Wroclaw. We are happy to know that the work of our colleagues helped you to have a successful stay and met your expectations. We would like to invite you again when you have the chance to return to Wroclaw. With best regardsTomasz Borowski

10/10 Excellent

Ric

Stayed 3 nights in Apr 2023
Response from Tomasz Borowski on 26 Apr 2023
Dear Sir,We greatly appreciate your positive review of your stay at our hotel in the heart of historical Wroclaw.We look forward to welcoming you to the Monopol Hotel again in the future.With best regards

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tomasz Borowski on 13 Apr 2023
Szanowna Pani,Dziękujemy za okazane nam zaufanie i wybór Hotelu Monopol podczas pobytu we Wrocławiu.Zapraszamy serdecznie ponownie, kiedy tylko będzie miała pani okazję być we Wrocławiu.Z wyrazami szacunku

10/10 Excellent

Nick

Stayed 1 night in Apr 2023
Response from Tomasz Borowski on 13 Apr 2023
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are pleased to inform you that during the summer season, our hotel will be opening its rooftop terrace featuring a bar and restaurant area. We are looking for the opportunity to welcome you back and provide you with a good experience.Sincerely

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Tomasz Borowski on 13 Apr 2023
Dear Sir,Thank you for staying at Hotel Monopol Wrocław and rating your experience with us so highly. We are happy to have helped create positive memories of your time in Wrocław. We look forward to welcoming you back to the city whenever you have the opportunity to return.Best regards

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing weekend at hotal Monopol
Our stay at hotel Monopol was amazing! The hotel has it's unique style, has both city center location and not being noisy. There were a few things I missed like a mirror in the room, but I have to say staff friendliness, going above and beyond to make sure you have a good stay and experience was awesome! I definitely recommend it and look forward to come back to hotel Monopol.
Stayed 2 nights in Mar 2023
Response from Tomasz Borowski on 13 Apr 2023
Dear Sir,Thank you very much for choosing Hotel Monopol during your stay in Wrocław and for your positive feedback about our hotel. We are glad to have been able to help make your time in Wrocław a memorable one. We appreciate your recognition of the interiors of the hotel and the work of our staff. Thank you for mentioning the details that were missing in your room. Your comments have been passed on to the relevant department. We also appreciate your recommendation of Hotel Monopol and you are expressing your desire to visit us again.Sincerely

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great area great hotel great breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Marek

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location. Shame no tea or coffee making in bedrooms, but overall a comfortable and pleasant stay. I had a great time.

6/10 Okay

Marek

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad mattresses
I returned to the hotel repeatedly. I like the location, the proximity to the spacious public garages and the very helpful and friendly staff. But what I am disappointed about is the quality of the mattresses. for the second time I had bad luck with a poor quality mattress. It reminded me of an ordinary soft sponge. my room was changed, but it's a complication that you really don't expect in a 5* hotel. the noise of other guests could also be heard in both rooms, which will not improve your stay either.
Stayed 1 night in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

8/10 Good

Adam

Liked: Cleanliness
Disliked: Staff & service
Great location, good amenities, needs refreshing
Monopol Hotel is well located in central Wroclaw. The SPA is nice although it has a limited number of beds. Room was comfortable and spacious. We had an unpleasant situation though. My wife left a golden necklace next to her bad in the SPA area and it was stolen. It hard to blame the hotel stuff, although they could have done better in addressing the issue.
Stayed 2 nights in Oct 2022

4/10 Poor

a

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
3 star hotel at best. Disappointing.
3 star hotel at best. Self built broken wooden beds, dirty mattresses, curtains falling out the wall, lack of pillows, duvets not the right size for the bed, broken toilet seats, no customer information in room. Extremely tired and lacking effort, clearly running off some previous reputation. Kicked our disabled family out of their room after 3 days with an hours notice for some general maintenance on the air con. Replacement rooms offered didn't even take into account they were a wheelchair user. Joke.
Stayed 7 nights in Jun 2022
Response from Katarzyna Oryl Front Office on 23 Aug 2022
Dear Sirs,Thank you very much for taking the time to share with us your impressions of your stay at our hotel. The Monopol Hotel values all the opinions of our guests, both positive and negative, as they are necessary to improve the quality of service and standard at the hotel. We sincerely apologise for the shortcomings that arose during your stay. However, we would like to address the allegation that we would throw our guests out of any room. Yes, due to problems that unexpectedly arose with the air-conditioning, we had to take immediate steps to resolve the problem, sometimes requiring us to move guests, with their consent, to another room. You were kindly asked to move to a room of your choice in advance, which was accepted, in addition we invited guests for breakfast to compensate for the problem you faced. We were under the impression that you accepted these conditions. Kind regards

10/10 Excellent

Oleksii, Campbell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent, updated yet classic hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Peter, Cannon Beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very well located, great staff, good restaurants
Stayed 2 nights in Jun 2022

10/10 Excellent

Katarzyna

Stayed 2 nights in Jun 2022

8/10 Good

Rob

Stayed 2 nights in Jun 2022

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in May 2022

10/10 Excellent

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful ,new and remodeled. The staff was very friendly and responsive to any requests. They have nice pool and spa. The location was awesome. We had walking distance to old town. We love everything about this place.
Stayed 3 nights in May 2022

10/10 Excellent

Hong Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the spa, with swimming pool and sauna, rooftop bar also nice
Stayed 1 night in May 2022

10/10 Excellent

Henryk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, great rooms, nice spa and pool, great bar, restaurants and close to the old town.
Stayed 1 night in Apr 2022

10/10 Excellent

Patrycja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very large well designed rooms, good spa.
Stayed 2 nights in Apr 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old world style yet modern. Steps from the old town.
Stayed 4 nights in Apr 2022

10/10 Excellent

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

10/10 Excellent

Ieva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located and very good spa facilities.
Stayed 2 nights in Dec 2021

10/10 Excellent

Nir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Perfect - location, staff, rooms, breakfast, pool
Stayed 2 nights in Nov 2021