Hi DeniseThank you for your feedback, any feedback is valuable to us. Normally for the rooms, there is just a chest fridge without Freezer, sorry for that. Parking we didn't strictly place at front of your room to be yours, let the guest free parking flexible and confortable. sorry for that.Looking forward to seeing you next time with better new management service.

Hi Pamela, thank you for your review

Good Morning Chris, thank you for your review

Hi Lisasorry to hear about your unhappy experience here. but for your mentioned things we've invested now and also we notice to the cleaning and laundry team. hope that won't happen again. Looking forward to seeing you next time with better service

Thankyou Helen for your good feedback, we will see you again soon !

Hi Vivien, thank you for your review, we are sorry that you never had a great stay

Thank you for taking the time to write this review.

Hi Fecilityafter you checked out we checked the rrom main cold water tap on the end the tub in bathroom was closed by you that is reason no cold water. after you checked out the water is normal we might need a clear sign to there. sorry for that.For floor we will contact cleaner team and take your feed back to them. wish next time to seeing you with better service with new management.

Hi peterThank you for your great feedback, we are happy you enjoyed this stay. Looking forward to seeing you next time

Good morning Katherine, thankyou for your positive feedback hope to see you back with us againregards Jasmin

Hi Sam, Thank you so much for your review,we hope to see you again soon

Hi Ahmed, thank you for your review, we hope to see you again soon

Thank you for your positive review, we hope to host you again. - Jenny

Hi Samantha. we have had pest control out a few times, hoping they would get rid of these bugs

Good Morning Antony, thank you for your review

thank you for you review. We hope other then the dirty windows you enjoyed your stay and hope to see you back here for a stay in the future

Thank you for taking time to write us this review. your review will be past on to managment. We hope to see you agin in the future

Good morning, Thanks you for your kind review, looking forward to welcoming you back. - Jenny

Thank you for taking the time to write us this review. We are so glad you enjoyed your stay and hope to see you again soon

Hi StaceSorry to hear about your unhappy here. we believe the both pool should be under maintenace just for a moment not for your whole stay. restaurant and bar were not on advertised on all of our website either since we changed service mid of last year. sorry for that. WIsh to see you next time with better service and facilities.

Hi Gregory,Thank you for your positive comments, unfortunate to hear about the fridge not functioning properly, we would have attended to it sooner had you mentioned this to our reception staff. The swimming pool did require to be closed for a while due to maintenance and the tennis courts are not available at this time. We sincerely apologise for any discomfort you may have experienced during your stay. - Jenny

thank you for your review

Hi JulieSorry to hear about your unhappy experience here and feedback.Might be the room looks not new but we don't think the room was dirty. Anyway we will let our cleaning team know your feedback and contiuely to improve our enviroment.

Hi Anais, thank you for your review, we are sorry that you were jot happy here, yes there are renovations happening to improve the rooms so all our guests will have a more pleasant stay

Thankyou Vikkie for your feedbackregards Jasmin

Hi CharuThank you for your valuble feedvack,after a busy season, our maintenance wasn't in good condition, sorry for that. We are going to let our maintenace team to know the problem you had and improve our service quiality. looking forward to seeing you next time with good enviroment and equipment,

Thank you for your review, we hope to see you all again soon

Hi Ashleigh, thank you for your review, unfortunatley we are unable stop guests from being loud over the Christmas Holidays, people come and go all hours of the day/afternoon. The floor beneath you is a construction zone as we are renovating rooms. If you didnt have a lamp you should have come to reception & asked as we have spares for you

thank you for taking the time to write us this review. We are working on improving our rooms. your review will be passed onto mangment

Thank you for taking the time to write us this review. We hope to see you again in the future. Have a good day

Thank you for your feedback, looking forward to seeing you next time.

Hi Bernard, thank you for your review, we hope to see you again soon

thank you for taking the time to write us this review. we are glad you had a good stay and hope to see you in the future

We are sorry you feel this way. We are slowly undergoing changes to better the property. we have taken on board your review and it will be passed on. have a good day

Hi Mark thank you for your review

Thanks for your feedback, service is on request, we would have been happy to oblige if you had mentioned to our reception staff. - Jenny

Thank you for your feedback, we hope to see you again. - Jenny

Good Morning Stephen, thank you for your review, yes the motel is a little run down, we are slowly getting there to improve these things, hope to see you again soon

Hi Shane, thank you for your review

Hi Kylie, thank you for your review & sorry that the other guests made you feel uncomfortable and unsafe, that is not our intentions, as for the outdated rooms, we are working on updating them, it just takes time

Sorry to hear about your unhappy experience, we do sincerely apologized to it due our staff's problem. We will train our staff again and improve our service. Hope we can see you next time with better service.

Hi Peter,Unfortunatley we are unable to control what happen when we are not on site, the after hours call center is to help if you have an emergency like lock yourself out of your room, If the other guests bothered you, we gave you a copy with the security companys number & local police. Our rooms are a little worn but as you can see we are slowly renovating & upgrading, thanks for the feedback

Hi Leanne, sorry you had a terrible time here, thank you for your review

Hi Dominique, Sorry about the insects in your room, we had the motel sprayed only a few days before you arrived to try prevent this from happening, As for being the room close to the main road, if you kept both windows closed you shouldnt have heard any noise as they are sound proof, sorry you didnt enjoy your stay

Hi Amber, thank you for your review & sorry that there wasnt enough cutlery & plates for your family, i am pleased to know that the reception was open to assist you

Thanks Brendan, Please call in again when passing through, have a lovely day. - Jenny

Hi Meredith, thank you for your review, there should be handsoap and toilet paper in each room, if you asked the reception they would have given you the above items, as for the WiFi the signal depends on the weather and it was very windy when you were here. We are unable to control what our guests do when we are no longer on site, this was a wedding party who called the police on their own family as they were unable to control their alcohol, we are sorry for any inconvienience but the police matter was not the hotels fault

Hi Nev, thank you for your review, each room should have a rubbish bin

Thank you for your review