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Reviews of AVITAL Resort Winterberg

4 out of 5
AVITAL Resort Winterberg
Auf Der Wallme 5, Winterberg, NRW

Reviews

8.6

Excellent

Rating 10 - Excellent. 117 out of 250 reviews" "
Rating 8 - Good. 103 out of 250 reviews" "
Rating 6 - Okay. 17 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 9 out of 250 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Rainer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was terrible. The absolute definition of not to be customer oriented right from the get go. The person at the reception was rude and was very argumentative about the check in time after I proofed her wrong and she diverted to impose to sign the reservation……horrible bad! The next surprise was that we had to get our luggage back in to the car and had to drive to an offsite location/biopsy not as advertised. We had to go 2 floors up to enter the two rooms we booked. To me I don’t understand how the have awarded the 4 stars ….unbelievable! My list of criticism could go on and on……cleanliness smell building issues you name it. Normally I do not write any reviews, but in this case I had to just for the simple reason to warn people to book that fake accommodation!
Stayed 2 nights in Oct 2022

10/10 Excellent

Serhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Salih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious apartment
Spacious, nice apart. Fantastic kitchen with everything you need, so it is convenient when you stay longer. Gives an 'at home' feeling. Huge TV for long evenings if you go in winter or cold season. Convenient location. Walking to restaurants, shops. If you have an apartment in the ground floor, don't park your car in front of the building, you can take your luggage inside directly from the terrace in the rear parking.
Stayed 3 nights in Jul 2020
Response from Ana B. on 10 Aug 2020
Thank you so much for your review. It is nice to hear that you had a pleasant stay. Until the next time. Your Avital Team

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment we rented was not in the resort. Rather in a separate building which was fine with us due our wanting to have our own meals and more room to move around in, than a basic hotel room. It was well equipped and clean. The furniture was very comfortable, the kitchen was well equipped and there was a great TV (even if there were only 2 english stations) even thought we did not really need it. The front desk people were very helpful and the language barrier was really not an issue. All in all it was a very nice accommodation. We would recommend the Avital to anyone visiting Winterberg.
Stayed 8 nights in Nov 2019
Response from Ana Bozovic on 6 Dec 2019
Dear Ronald, thank you very much for the positive Feedback!! You are welcome anytime again. Avital Team

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2019

10/10 Excellent

Edi, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities
Es war ein sehr angenehmer kurzer Aufenthalt. Wir waren zum Biken für 2Nächte im Hotel. Das Personal ist top motiviert und freundlich! Das Hotel ist sehr ordentlich und sauber. Das Preis-/Leistungsverhältnis ist sehr gut. Das Essen war sehr gut! Die Zimmer im 2.OG waren sehr warm ( Sommer ca.30 Grad) aber bei offenen Fenster schlafen kein Problem, denn es war sehr ruhig.
Stayed 2 nights in Aug 2019

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place for our short stop-over
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Single room cosyand comfortable.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spa facilities
Nice location in Winterberg - Quiet - but longer distance to ski lift
Stayed 2 nights in Jan 2018

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location
very modern hotel - very helpful lady on reception
Stayed 1 night in Aug 2017

10/10 Excellent

neill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth considering ...
Excellent value, service, and location

10/10 Excellent

H.A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn verblijf
Alles was zeer goed, fijne sauna.
Stayed 2 nights in Jan 2024

2/10 Terrible

Fred

Stayed 4 nights in Oct 2023
Response from Avital Resort on 3 Nov 2023
Sehr geehrter Fred,es tut uns Leid, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat.Bitte seien Sie versichert, dass das gesamte Team danach strebt für jeden einzelnen Gast eine wundervolle Zeit bei uns zu bereiten. Aus diesem Grund würden wir uns freuen, wenn Sie uns direkt kontaktieren, damit wir persönlich über die Erfahrungen sprechen und eine Lösung finden können.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren mit unserem Kegelclub für eine Nacht dort und uns hat es an nicht gefehlt. Sauber, Freundlich und gut ausgestattet
Stayed 1 night in Sep 2023
Response from Avital Resort on 3 Nov 2023
Lieber Andreas,vielen Dank für die positiven Worte. Es ist schön zu hören, dass Ihnen unser Haus gefallen hat. Wir würden uns freuen Sie bald demnächst erneut als Gast begrüßen zu dürfen.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne ruhige Lage, schöne Appartement
Alles war super , nur Teppich in Zimmern schon alt. Mag kein Teppich, aber da Hauptsache kein Geruch von Teppich.
Stayed 1 night in Mar 2023

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Mie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy hotel close to the skiing lifts. The spa was amazing! And so was the breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daniek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint sted Vær opmærksom på at lejligheder ligger lidt fra hotel bygningen
Stayed 5 nights in Feb 2023

6/10 Okay

Marta

Liked: Cleanliness
Disliked: Amenities
Die Dame am Emfang war bei unserer Anreise kühl und distanziert
Stayed 2 nights in Feb 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Gute Lage, fußläufig zum Zentrum. Leider war die angepriesene Kaminbar sonntags und montags geschlossen, obwohl das Hotel sehr gut besucht war. Schade!
Stayed 2 nights in Oct 2022

2/10 Terrible

Kerstin

Stayed 1 night in Oct 2022

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Anita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Marcus

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ein sehr schönes Hotel mit sauberen und schönen Zimmern. Gerne wieder.
Stayed 1 night in Apr 2022

8/10 Good

AD

Liked: Cleanliness, property conditions & facilities, room comfort
Goed hotel maar neem geen comfort room op 3e
Wij hadden een duurdere comfort room geboekt omdat die groter zou zijn, maar de extra ruimte bestond uit een grote hal met een extra bed waar wij niet veel aan hadden en de kamer zelf waarschijnlijk kleiner is dan een normale kamer., Bovendien was de kamer op zolder op de 3e verdieping en had hij daardoor erg schuine wanden, waardoor hij nog kleiner werd en ik voortdurend mijn hoofd stootte. Ook gaat de lift maar tot de 2e verdieping en moet je het laatste stuk je koffer omhoog sjouwen. Op de tweede dag werd onze kamer niet schoongemaakt.wellicht omdat hij helemaal boven is. Het ontbijt was erg goed. De locatie was ook goed. Kortom goed hotel maar geen comfort kamer op de 3e verdieping nemen!
Stayed 2 nights in Mar 2022

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima appartement. Erg vriendelijk personeel. Goede bedden. Lekker ontbijt (met als minpunt de filterkoffie). Wij zaten in een appartement ca 200 m van het hotel. Het was erg warm en het appartement en dat konden we alleen oplossen door ramen open te zetten (niet echt co2-neutraal).
Stayed 1 night in Feb 2022

8/10 Good

Suzana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Ana Bozovic on 21 Aug 2021
Vielen Dank für Ihre Bewertung. Bis zum nächsten Mal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2020

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles top... Gerne wieder...
Schönes Hotel, sehr nettes und kompetentes Personal, zentrale ruhige Lage... Perfekt... Gerne wieder...
Stayed 3 nights in Oct 2020

10/10 Excellent

Sandra, NRW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Schönes modernes Zimmer. Hygienekonzept wird gut umgesetzt.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Harald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vollauf zufrieden
Alles wsr in Ordnung. Schönes Hotel mit guter Lage in Winterberg. Schöner Pool und Wellness Bereich. Super Frühstück.
Stayed 2 nights in Aug 2020

10/10 Excellent

Karin, Coesfeld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthald war sehr schön .Vor allem sehr ruhig gelegen .Das Appartment war sehr sauber. Frühstück 5 Sterne wert, das Personal auch sehr freundlich,
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Bettina, Bochum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel,ruhig gelegen dennoch alles fussläufig zu erreichen.Gepflegte schöne Zimmer, sehr gutes Frühstück und überaus nettes Personal.Wir kommen auf jeden Fall wieder.
Stayed 4 nights in Jul 2020

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Sommernächte in Winterberg
Guter Service, alles bestens. Highlights: Zimmer und neue Matratze. Einziger Schwachpunkt: Wellnessbereich ohne Betreuung, Wasser oder Tee fehlten - bei einem Saunabesuch wäre hier eine Verbesserung dringend nötig.
Stayed 2 nights in Jul 2020

8/10 Good

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes , kleines Hotel !
Ein günstiges Hotel , gute Lage , schöner Wellnessbereich, gutes Frühstück und nette Mitarbeiter ! Was will man mehr .
Haupteingang
Liegen im Poolbereich
Stayed 1 night in Jul 2020
Response from Ana Bozovic on 9 Jul 2020
Vielen Dank für die netten Worte. Wir würden uns freuen Sie in naher Zukunft begrüßen zu dürfen. Mit freundlichen Grüßen Ihr Avital Team

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles klasse!
Stayed 2 nights in Jul 2020

10/10 Excellent

Kevin, Wuppertal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sehr freundliches Personal, gute Lage in ruhiger Gegend, dennoch ist der Stadtkern schnell fußlaufig zu erreichen.
Stayed 3 nights in Jun 2020
Response from Ana Bozovic on 5 Jul 2020
Vielen DAnk für die netten Worte. Wir hoffen, Sie auch in naher Zukunft wieder begrüßen zu dürfen.

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2020

8/10 Good

Hans-Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Winterberg
Herzlicher Emfpang Schönes Zimmer Frühstück alles was man braucht. Fahrradraum In die Stadt ein oaar Minuten zu Fuss Ruhig gelegen
Stayed 1 night in Jun 2020

10/10 Excellent

Knut, Wiehl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles sehr gut. Sehr sauber, freundlich und gutes Essen.
Stayed 1 night in Jun 2020

8/10 Good

Andreas, Düsseldorf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ganz wichtig: wir haben uns wohlgefühlt. Die Einrichtung ist allerdings etwas in die Jahre gekommen. Wobei das Restaurant gemütlich ist und der Frühstücksraum modern. Unsere Suite war hingegen etwas karg eingerichtet, aber sauber. Die Küche könnte noch ein kleines Bisschen drauflegen. Aber die Mitarbeiterinnen und Mitarbeiter sind richtig nett. Das macht sehr viel aus.
Stayed 1 night in Jun 2020