Dear Kindal,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and the bed comfortable. We apologize for the delay and lack of service at the bar. We understand the importance of prompt and attentive service, and we will address this issue with our team to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience soon.

Dear Maureen,Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed your overall stay. However, we sincerely apologize for your experience at the bar. Your feedback will be shared with our team to ensure the necessary steps are taken to prevent an instance such as this from occurring in the future. It is our hope that you will return in the future and allow us to deliver a seamless stay worthy of a perfect rating.

Dear Lisa,We're so delighted to hear that you had a good time with us overall and that our prime location was perfect for your needs. Thank you so much for the perfect rating, and we hope to see you again soon.

Dear Kelly,Thank you for your review. It was a pleasure having you join us during your time in Winston-Salem. Guest feedback is our foremost catalyst for effective change, so we'll be sure to share yours with our internal team promptly! Take care, and we hope you return soon.

Dear Vickie,Thank you so much for the perfect rating. It warms our hearts to know that our prime location and safe accommodations were the highlights of your stay. Please come back and join us again in the future.

Thank you for your honest review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our service and accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

Dear Daniel,We can't wait to welcome you back to Hotel Indigo Winston-Salem Downtown, an IHG hotel! Thank you so much for sharing what you enjoyed about your experience, from our welcoming atmosphere to our comfy rooms. We look forward to making your next stay even better!

Dear Edgar,Thank you for sharing your experience at Hotel Indigo Winston-Salem Downtown, an IHG hotel. We're glad you enjoyed our team's hospitality, and our satisfying breakfast contributed to a pleasant stay. However, we regret the inconvenience caused by the noise near the elevator and appreciate your feedback. We hope to welcome you back soon, ensuring a quieter and more comfortable room for your next visit.

Dear Grant,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our clean accommodations and convenient location, we apologize that other aspects of your experience didn't meet your expectations or our own. As a result, we will pass along your constructive feedback to our team to ensure our front desk is properly manned at all times. Your remarks will be used to continue improving, and we wish you safe travels on your next adventure.

Thank you for writing to us, as guest feedback is invaluable. While we are pleased to hear you enjoyed your overall stay with us, we do apologize for any perceived rudeness from our team. We will be sure to discuss your remarks internally, as we want all guests to be treated with the utmost kindness and respect. We do hope you join us again so we may show you our true spirit of hospitality.

Dear Steven,Thank you for choosing Hotel Indigo Winston-Salem Downtown, an IHG hotel, for your accommodations! Your compliments are greatly appreciated, as is your perfect rating. Come back and stay with us anytime you are back in Salem. We always enjoy welcoming back returning guests!

It is wonderful to know that you had an excellent experience with us! Receiving recognition for our lovely accommodations, stellar service, and fabulous location is always appreciated. Thank you for your kind review, and we hope you return soon!

Dear Seneka, Thank you for pointing out the cleanliness and peaceful ambiance of our property. We take pride in ensuring our guests have a comfortable environment to relax in. We hope to welcome you back in the near future for another serene stay.

Dear Ashli,We're disappointed that your room did not meet all of your expectations, and we appreciate your feedback. Our team hopes you had a restful night's sleep and a safe trip home. Thank you for your review, and we wish you well.

Dear Stephanie,It is a privilege to have earned a five-star review. We are thrilled to know that you appreciated our team's efficiency and friendliness. Our team strives to provide the best customer service, and we are glad that it shows. If you return in the future, please book another stay with us, as it was a pleasure to have you as a guest.

It was such a pleasure to welcome you to Hotel Indigo Winston-Salem Downtown, an IHG hotel! We appreciate your kind words about our lovely facility, hospitable team, and excellent value. Your feedback regarding the floors will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon!

Dear Kimberly,Your experience with our service is not typical, and we apologize for any miscommunication regarding your rate. On occasion, third-party reservation sites do not sync appropriately with our system, which can cause some confusion. We have limited control over these reservations and appreciate your understanding in this regard. That being said, please know that we have discussed your experience with our team so we can improve, and we hope to welcome toy back for a better experience in the future.

Dear Angelia,We're disappointed that your experience was not what we strive to deliver. We sincerely apologize for any lapse in service, as well as the other concerns you mentioned. It is through feedback like yours that we can make effective changes. Thank you for your time, and we wish you all the best.

Thank you for sharing your comments with us! We are thrilled to know that you enjoyed your overall visit and appreciated our wonderful staff members. It was a pleasure hosting you, and we hope to see you again soon!

Dear Cristi,It's so good to know you had a great experience at Hotel Indigo Winston-Salem Downtown, an IHG hotel. Thank you for being our valued guest, and please return soon for another memorable time.

Matt, We appreciate the perfect score. Hope to see you again soon!

Brittney, Thank you for taking time to leave a review and the great score!

Nancy, This was in reference to a cancellation that couldn't be honored due to call being made on the night of the reservation. I'm sorry for any other issues with employees, will be sure to bring to their attention, Thanks!

Lisa,Thanks for leaving a review about your recent stay with us. Glad to hear you enjoyed all aspects of the property!

Wallace,Thanks for taking time to leave a review about your recent stay with us. We use all feedback to improve guest experiences.

Emma,Thank you for taking time to leave a review and your honest and helpful feedback!