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Reviews of Candlewood Suites Windsor Locks Bradley Arpt, an IHG Hotel

2.5 out of 5
Candlewood Suites Windsor Locks Bradley Arpt, an IHG Hotel
149 Ella Grasso Turnpike, Windsor Locks, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 274 out of 585 reviews" "
Rating 8 - Good. 164 out of 585 reviews" "
Rating 6 - Okay. 72 out of 585 reviews" "
Rating 4 - Poor. 42 out of 585 reviews" "
Rating 2 - Terrible. 33 out of 585 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and pleasant. The rooms were a big and comfortable but the maid did a bad job at sweeping up crumbs off the floor but other than that the room was comfortable and spacious. I utilize the gym which was clean the machines work and it was comfortable to be in there. The location is a minute from the airport and close to dining and basic shopping needs.
Stayed 3 nights in May 2024
Response from Angel on 24 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Christopher

All is well
Stayed 1 night in May 2024
Response from Angel on 23 May 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Robert Smith on 23 May 2024
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

10/10 Excellent

Kelly

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hall way carpets are very dirty with litter and stains. The rest of the property seems well maintained. I don’t have a need for any of the items in the lending library during this stay, but I do hope to return for a longer stay in the future.
Stayed 1 night in May 2024
Response from Angel on 20 May 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Natella

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, a large suite with a kitchenett.
Stayed 1 night in May 2024
Response from Angel on 20 May 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Blair, Moosup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very helpful.
Stayed 1 night in May 2024
Response from Angel on 21 May 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Dolores

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Angel on 17 May 2024
We appreciate your feedback it is very important to us

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy airport access. Ice maker makes noise all night.
Stayed 1 night in May 2024
Response from Angel on 17 May 2024
We appreciate your feedback it is very important to us

6/10 Okay

Antrena

Travelled with family
Decent hotel. There was a fire when I stayed there and we were asked to wait outside for a few hours. Other than that, it’s a decent hotel to stay before or after your flight.
Stayed 2 nights in Mar 2024
Response from Angel on 17 May 2024
We appreciate your feedback it is very important to us

6/10 Okay

Inderdeep

Travelled with partner
Liked: Cleanliness
King bed was not king, but queen.
Stayed 2 nights in May 2024
Response from Robert Smith on 6 May 2024
Thank you for being our valued guest and posting your remarks online. We apologize if the bed did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.

6/10 Okay

Kyle

Travelled with partner
Liked: Staff & service, amenities
Bed was comfortable, kitchen and living apace was nice. Bathtub had mildew/staining at tub spout. Hallway was full of trash from other guests and those other guests could be heard, like they were in my room, slamming the doors.
Stayed 1 night in May 2024
Response from Angel on 5 May 2024
We appreciate your feedback it is very important to us. We do apologize for what you have experienced during your stay. Our goal is to ensure an excellent experience here at the property. If you are ever in the area again please do not hesitate to give us another chance to exceed your expectations.

10/10 Excellent

Chenika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation
Stayed 1 night in May 2024
Response from Robert Smith on 8 May 2024
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 1 May 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Janine

Stayed 1 night in Apr 2024
Response from Robert Smith on 16 May 2024
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 27 Apr 2024
We appreciate your feedback it is very important to us

10/10 Excellent

sherri, naugatuck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk host polite and cordial. Room was very clean and well maintained. Definitely would stay here in the future.
Stayed 1 night in Apr 2024
Response from Angel on 24 Apr 2024
Thank you for your feedback it is very important to us

6/10 Okay

Doreen, Torrington

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Angel on 24 Apr 2024
We appreciate your feedback it is very important to us

6/10 Okay

Eric

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fine. FD desk staff was conversational. Room was smelly. A/C didn’t work at first and we had to troubleshoot the problem. FD did take the call and was going to send someone down but we had already diagnosed/fixed the problem. We didn’t receive any room attendant service on Saturday after coming back around 4 pm so we called the FD and the attendant said that they must have left for the day. Unacceptable! Someone should have freshened up the room. Then, on Sunday I was checking out and brought this same issue to the guest service agent and her response was, ‘I think there is no housekeeping services over the weekend.’ If this was the case the staff should communicate this to the guest at checkin. We also requested a late checkout at 10:30 pm on Saturday which was granted but not communicated to the am staff so we received a knock at door which I was annoying.
Stayed 2 nights in Apr 2024
Response from Angel on 22 Apr 2024
We do appreciate appreciate your feedback it is very important to us. We are saddened to here about your issues during your stay. Our team will work diligently to make the necessary changes needed to make all our guest stays as comfortable as they should be. Please do not hesitate to stay with us if you are ever in the area again. Give us another chance to make your stay great.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a peaceful experience
Stayed 1 night in Apr 2024
Response from Angel on 21 Apr 2024
We appreciate your feedback it is very important to us. We are glad to hear you enjoy your stays with us.

6/10 Okay

Gary

Stayed 1 night in Apr 2024
Response from Robert Smith on 11 May 2024
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Robert Smith on 16 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from Angel on 12 Apr 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Michael, Wakefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 13 Apr 2024
We appreciate your feedback it is very important to us.

2/10 Terrible

Ozay

Stayed 1 night in Apr 2024
Response from Robert Smith on 13 Apr 2024
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice room
Stayed 2 nights in Apr 2024
Response from Angel on 10 Apr 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Angel on 8 Apr 2024
We appreciate your feedback it is very important to us

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 8 Apr 2024
Thank you for your feedback it is very important to us

4/10 Poor

Alycia

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Angel on 8 Apr 2024
Thank you for your feedback it is very important to us. We are saddened to learn that we did not exceed your expectations. Please consider giving us another chance to make thi right.

10/10 Excellent

Molech

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Angel on 6 Apr 2024
Thank you for your feedback it is very important to us

10/10 Excellent

Stephanie, Pittsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 6 Apr 2024
Thank you for your feedback

8/10 Good

Molech

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean space, good choice of body wash products as well as flatware and dishes for dining. Front desk was not very informative, did not make me aware of the $100 deposit! However, I thoroughly enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Robert Smith on 4 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Angel on 4 Apr 2024
Thank you for your feedback

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel on 4 Apr 2024
Thank you for your feedback

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place at all.
Stayed 1 night in Apr 2024
Response from Robert Smith on 3 Apr 2024
Thank you for staying with us! Your feedback is greatly appreciated.

2/10 Terrible

Heather Ann

Travelled with family and small children
Disliked: Amenities
I would have rated higher had to actually stayed on the property but it was evacuated due to an electrical fire apparently and we never were even able to get on property or check in. We ended up having to get another hotel for the night and I still have not been refunded for my stay and having to cancel. I’ll be calling again tomorrow now that I’m still seeing emails charging me. A heads up from the hotel before our arrival would have been great instead of pulling up and seeing fire trucks and cops having it all blocked off and having to rush and find elsewhere to stay after our drive from New York.
Stayed 1 night in Mar 2024
Response from Robert Smith on 3 Apr 2024
Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please give us a chance to welcome you back in the future.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Robert Smith on 3 Apr 2024
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the airport I see it out of the bedroom window
Stayed 1 night in Mar 2024
Response from Robert Smith on 1 Apr 2024
Thank you for staying with us! Your feedback is greatly appreciated.

10/10 Excellent

KODJOVI MAWULI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amendities, great location!
Stayed 1 night in Mar 2024
Response from Robert Smith on 30 Mar 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Angel on 20 Apr 2024
We appreciate your feedback it is very important to us

4/10 Poor

Addis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and the area is fine, but the front desk staff needs training, specially as how to greet customer, with smile and and try to help answering questions. I didn’t see that at all from the lady who checked me in.
Stayed 1 night in Mar 2024
Response from Angel on 28 Mar 2024
We appreciate your feedback it is very important to us. We will address this issue with the staff and we do apologize. Our goal is for the staff to display excellent customer service.

10/10 Excellent

analia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Robert Smith on 27 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robert Smith on 24 Mar 2024
Thank you for staying with us! Your feedback is greatly appreciated.

6/10 Okay

Alejandro

Business traveller
Sat
Stayed 7 nights in Mar 2024
Response from Robert Smith on 21 Mar 2024
Thank you for your review

10/10 Excellent

Stephanie, Pittsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very friendly.
Stayed 1 night in Mar 2024
Response from Robert Smith on 23 Mar 2024
Thank you so much for taking the time to leave such a glowing review of our hotel! We are thrilled to hear that you had a fantastic experience during your stay with us.We truly appreciate your support and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Laura, Wilbraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert Smith on 21 Mar 2024
Thank you for your review

10/10 Excellent

A-Yemisi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Some aspects of the property could be updated, but overall I had a good stay.
Stayed 1 night in Mar 2024
Response from Robert Smith on 23 Mar 2024
Thank you for being our valued guest and posting your remarks online. We apologize if your room did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for a quick morning takeoff from BDL.
Stayed 1 night in Feb 2024
Response from Robert Smith on 27 Mar 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Yajaira

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good but the pool water was cold
Stayed 1 night in Feb 2024
Response from Robert Smith on 27 Mar 2024
Thank you for being our valued guest and posting your remarks online. We apologize if the pool did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good Place Close To The Airport
This hotel was a good enough place to stay for an early morning flight. The decor was a little outdated, but the rooms were comfy and clean. There was a shuttle to take you to the airport and the driver was prompt and courteous. The bonus was being able to leave my car on the property for 10 days at only $10 a day.
Stayed 1 night in Dec 2023

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024