Ratings based on 386 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller from Nashville, Tennessee

Posted 15-Jul-2014
Pros: Looks and cleanliness.
Cons: Our only disappointment was that the hotel did not offer free coffee in the lobby, a free continental breakfast, and had no refrigerators in the rooms
Location: We visited relatives mostly, but did take the granddaughters to the Children's Discovery Museum and the Children's Museum of Natural History.
We were their for five days visiting relatives and had a very enjoyable stay at the hotel. My granddaughters especially liked the pool.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jul-2014
The DoubleTree Hotel was everything you would expect from a Hilton hotel. The rooms were clean, beds very comfortable, and the staff very accommodating. However, the restaurant was a little disorganized and slow. Even though there were signs indicating made to order breakfasts, it would have been nice if the staff reminded you. Overall, the experience was a pleasant and comfortable one.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2014
Room was clean, and spacious. Everything that was guaranteed was provided.
5 out of 5
Recommended
by A verified traveller

Good night's sleep

Posted 13-Jun-2014 on Hotels.com
We had a nice, quiet stay and enjoyed breakfast in a roomy, sit-down dining area next morning. Pool was great and did not have to parade past a front desk to get there.
3 out of 5
Recommended
for Everyone
by Ann from Houston, TX

Satisfactory

Posted 09-Jun-2014
Pros: Location. If you need to stay in this part of Wilm it is need everything.
Cons: Decore, coffee maker, electric plugs, should have a safe
Location: every chain restaurant you know is need by. Also lots of basic shopping. Nothing unusual.
I called Expedia for this reservation instead of going on line because I needed a handicap room and a regular room near each other for 2 of my 3 night stay. Our first night our room was pretty good. Nice and large. The second night they had no record of the handicap room or the room location so we spend a lot of the day waiting for them to make up clean rooms. I asked for help to change rooms but if I hadn't asked it wouldn't have happened. both my rooms had unusable bathroom outlets, no safe, no small refrigerator. On day our room never got cleaned and we asked for a maid at 8pm. The coffee maker in ne room was broken. They did bring another. This hotel just wasn't up to Double Tree standards.
2 out of 5
by A verified traveller

Posted 04-Jun-2014
Pros: cookie at check in
Cons: cleanliness
Location: shopping, eating
dirty room and bathroom, TV too loud even on lowest setting, no fitted sheets on the bed just two flat sheets
1 out of 5
by So Disappointed from Phoenix, AZ

I have never been so uncomfortable!

Posted 03-Jun-2014
Cons: New beds and train housekeeping on how to stock a room.
Location: Close to restaurants and shopping. Easy to get to major road ways.
The beds are HORRIBLE. No support, broken down in middle, so uncomfortable that we could barely sleep. We had to ask for towels every single night, had to request toilet paper. There was no refrigerator or microwave in room. In my experience, this hotel was in no way up to DoubleTree standards. I will stay at Embassy Suites from now on.
4 out of 5
Recommended
for Families
by Dneise H. from Cambridge, MA

Nice hotel

Posted 28-May-2014 on Hotels.com
The DoubleTree by Hilton Hotel Wilmington was a nice hotel. The staff was extremely receptive to our issues (one room's A/C was not functioning, resulting in mold/musty air and another room's toilet bowl was running). We were able to secure another room and maintenance fixed the problem within an hour of report. The hotel had about 3 weddings and a couple of conferences, so it is a fully utilized location. The pool and jacuzzi were just fine, although the area could stand to have curtains for hotel guest privacy, because the pool is located right next to parking lot. Overall, the hotel could use some minor facelifts (bathroom door was quite worn/peeling), but was decent for the rate and location.
3 out of 5
Recommended
by Orlando

This traveller left a rating score only Posted 23-May-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 23-May-2014 on Hotels.com