Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Great Place/ Close to Shopping

Posted 09-Jun-2015
Pros: Quiet and clean. The facilities were great
Cons: Free breakfast would have been nice
Location: Shopping mall and great restaurants. Perfect and centrally located
Everything met or exceeded our expectations. The staff was accomodating and friedly and very responsive to anything we asked for! The room and bed were great! We were able to take advantage of the great shopping mall right next door!
Comment from Hotel Management
11-Jun-2015 by Rob, Hotel Management
Thank you for staying with in our newly-renovated hotel! We appreciate your feedback regarding our friendly, accommodating staff. Please stay with us again soon and take advantage of more tax-free shopping! Safe travels.
3 out of 5
Recommended
for Families
by A verified traveller from New York, NY

Hotel Review

Posted 31-May-2015
Pros: The cleanliness of rooms.
Cons: Staff could have been more accommodating when request was made for all 6 rooms to be together. My request was made several times before our stay.
Location: Restaurants were close by which was very convenient.
Hotel rooms were clean and beds were comfortable, however, I asked for all 6 rooms booked to be next to one another but they were not. I booked the hotel in July, 2014 for my son's graduation from University of Delaware. My room was located right outside the elevator and noise level was high. It was not worth our time or aggravation to move rooms because we were only staying for one night.
2 out of 5
by A verified traveller from new jersey

Pricey for Wilmington

Posted 22-May-2015
Pros: Looks nice
Cons: restaurant/bar needs management; maintenance staff is pleasant but untrained.
The restaurant is overpriced at $15 for a simple cocktail and sub par dining. I ordered a ribeye for $28- it was not a ribeye and looked and tasted like something from a cheap buffet restaurant. The service was friendly but inept.
5 out of 5
Recommended
for Everyone
by A verified traveller from michigan

Disappointed in Expedia's service. Happy w/hotel

Posted 14-May-2015
Wrong info through expedia. For handicap facilities, they only have it in King size bedrooms. Expedia had it listed for the double bedrooms too. According to the hotel, expedia has refused to correct this mistake. Glad I called to confirm arrangements directly through the hotel. The hotel staff worked with me to accommodate my family's needs.
Comment from Hotel Management
23-May-2015 by Rob, Hotel Management
I'm sorry that you experienced issues with booking, but pleased to know that we turned it around at the hotel level for you! Please stay with us again soon.
5 out of 5
Recommended
for Families
by Jennifer from Glen Burnie, Maryland

DoubleTree is my 1st choice in Hotels

Posted 31-Mar-2015 on Hotels
I live in MD and went to Wilmington for a basketball tournament that my son was in. The Hotel was amazing. It had just been remodeled so everything was fresh and new. The friendliness of all of the staff from the front desk personnel to the restaurant employees to the housekeeping staff were all top notch. All were extremely accommodating and went out of their way to assist us. The rooms were fabulous. Just the right size for our group of 4. The room was very clean. The beds and pillows were great!! My 10 year old son kept saying how comfortable the bed was. We also ordered room service and it was just as excellent. The tray was presented nicely. 100% High Class Hotel!
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Dear Jennifer, Thank you for this five-star review, we greatly appreciate your kind words. We hope that you'll return again soon!
5 out of 5
Recommended
for Business Travellers
by Latanya A. from Philadelphia I

morinda

Posted 31-Mar-2015 on Hotels
Absolutely Fantastic
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Thanks, Morinda!
3 out of 5
Recommended
for Business Travellers
by Keith from Westminster

Nice hotel missing a couple amenities

Posted 27-Feb-2015 on Hotels
hotel was nice enough small gym it got really crowded in the afternoons. Very nice hotel weird colors though lots of blacks and grays made the place seem smaller. Rooms were dark as they used energy saving bulbs. but overall the stay was nice. couple of things missing, free water in the Room usually there is bottles of water in the room. I had to pay for it myself and bring it in. menu services on the tv there were none you had to manually order everything.
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Dear Keith, Thank you for your comments, we do provide bottled water in the sleeping rooms of our Hilton HHonors members. We'd love for you to join! I'm sorry if the color scheme of our Reinvention was not to your liking, many of our guests find it sleek and modern. Please stay with us again soon, and safe travels.
3 out of 5
Recommended
for Families
by Shanta from richmond, virginia

mixed

Posted 26-Feb-2015 on Hotels
When my family stayed at 4727 concord that double tree was wonderful, staff was friendly and the rooms were great. The bartender was great. on Feb. 21 I checked into another double tree on 700 n. king street due to the weather. That place was horrible. The rooms were dirty, the receptionist at the front was rude and nasty. I had to ask to speak to a manager for me to check into a room. Bathroom was dirty never got extra wash cloths and towels when requested. This left a very bad taste in mouth after I just had a pleasant stay before. I don't think I will be staying at another doubletree
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Dear Shanta, Thank you for mentioning how great your stay was at our hotel (4727 Concord Pike) in Wilmington. We are in fact only associated with the location on King Street in name, and we regret that you did not enjoy your stay there. Please stay with us again on Concord Pike when you return to the area!
5 out of 5
Recommended
for Couples
by Zelalem

Posted 17-Feb-2015 on Hotels
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
We appreciate the five-star review!
4 out of 5
Recommended
for Couples
by Laura from Hopewell

A Nice Stay, Work in Progress

Posted 17-Feb-2015 on Hotels
Despite a very full house (Yahtzee convention and visiting basketball team) the staff was cheerful and attentive. Our lovely renovated room on the Hilton Honors floor was quiet and the bed very comfortable -- an excellent value. Enjoyable casual fare at Palette. Only disappointment was long waits for the single working elevator which obliged us to take six flights of stairs to and from our room.
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Dear Laura, Thank you for your comments! The upgrading of our elevator mechanics has since been completed, I'm sorry that it provided an inconvenience while you were with us. Please stay with us again soon!