Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom new jersey

Pricey for Wilmington

Posted 22-May-2015
Pros: Looks nice
Cons: restaurant/bar needs management; maintenance staff is pleasant but untrained.
The restaurant is overpriced at $15 for a simple cocktail and sub par dining. I ordered a ribeye for $28- it was not a ribeye and looked and tasted like something from a cheap buffet restaurant. The service was friendly but inept.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom michigan

Disappointed in Expedia's service. Happy w/hotel

Posted 14-May-2015
Wrong info through expedia. For handicap facilities, they only have it in King size bedrooms. Expedia had it listed for the double bedrooms too. According to the hotel, expedia has refused to correct this mistake. Glad I called to confirm arrangements directly through the hotel. The hotel staff worked with me to accommodate my family's needs.
Comment from Hotel Management
23-May-2015 by Rob, Hotel Management
I'm sorry that you experienced issues with booking, but pleased to know that we turned it around at the hotel level for you! Please stay with us again soon.
5 out of 5
Recommended
for Couples
by Zelalem

Posted 17-Feb-2015 on Hotels.com
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
We appreciate the five-star review!
4 out of 5
Recommended
for Couples
by Laurafrom Hopewell

A Nice Stay, Work in Progress

Posted 17-Feb-2015 on Hotels.com
Despite a very full house (Yahtzee convention and visiting basketball team) the staff was cheerful and attentive. Our lovely renovated room on the Hilton Honors floor was quiet and the bed very comfortable -- an excellent value. Enjoyable casual fare at Palette. Only disappointment was long waits for the single working elevator which obliged us to take six flights of stairs to and from our room.
Comment from Hotel Management
04-May-2015 by Rob, Hotel Management
Dear Laura, Thank you for your comments! The upgrading of our elevator mechanics has since been completed, I'm sorry that it provided an inconvenience while you were with us. Please stay with us again soon!
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 14-Feb-2015 on Hotels.com
Comment from Hotel Management
12-May-2015 by Rob, Hotel Management
Thank you for this four-star review! Please return soon.
4 out of 5
Recommended
for Families
by terryfrom Allentown, PA

Family weekend stay ...attending a wedding

Posted 30-Dec-2014 on Hotels.com
Though it was currently under construction with some renovations the hotel was still very functional. The rooms were spacious and the hotel staff was very accommodating and kind. We were traveling from out of town to a family wedding and they let us check in early to dress in our fineness so as not to have to travel with tuxedos and evening dress. Would recommend.
Comment from Hotel Management
11-Apr-2015 by Rob, Hotel Management
Dear Terry, Thank you for submitting a review. I'm pleased to hear that our friendly staff made an impression. We appreciate your recommendation and hope that you'll return soon. Safe travels.
4 out of 5
Recommended
for Families
by Larry

Posted 25-Dec-2014 on Hotels.com
Comment from Hotel Management
12-May-2015 by Rob, Hotel Management
Thank you for this four-star review! Please return soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

convenient and comfortable

Posted 23-Dec-2014
Courteous service, nice room, great shower, convenient location though entrance signage could be improved
Comment from Hotel Management
20-May-2015 by Rob, Hotel Management
Thank you for staying with us! Please return soon.
4 out of 5
Recommended
for Business Travellers
by robert

Posted 20-Dec-2014 on Hotels.com
Comment from Hotel Management
12-May-2015 by Rob, Hotel Management
Thank you for this four-star review! Please return soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Great access of what we needed!

Posted 15-Dec-2014
I loved how everything was new and clean!! This was the first time I have stayed in a hotel that I didn't smell smoke! Loved the new stall showers! Everyone was so friendly!