Ratings based on 399 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 03-Nov-2014
Pros: Location
Cons: Amenities
Convenient location. Definitely needs renovation. Relatively clean and comfortable for a short business trip.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Playa del Carmen, Mexico

Very nice

Posted 27-Oct-2014
Pros: Beds. Room Size is amazing!
Location: There is a shopping mall next to the hotel. Not far from PHL airport.
Nice hotel. Staff is very friendly. Rooms are comfortable and beds are incredible
4 out of 5
Recommended
for Personal Event
by Earl

This traveller left a rating score only Posted 24-Aug-2014 on Hotels.com
2 out of 5
Recommended
by B & Jfrom Delaware

disatisfied

Posted 21-Aug-2014 on Hotels.com
There was no free breakfast and for over 100.00 per night, unheard of. We had to go out every morning. They were under major construction and we were not told ahead of time. We could not use the front door at all. There was literally no service provided for any reason other than maid service. The tv had very few channels and again for the price, unheard of. We will never stay there again, needless to say.
5 out of 5
Recommended
for Getaway With Friends
by RICHARDfrom DILLSBURG

GOOD HOTEL IN SPITE OF RENOVATIONS

Posted 20-Aug-2014 on Hotels.com
WE WERE PLEASED WITH EVERYTHING EXCEPT THAT THE RECEPTIONIST ASKED US IF WE WANTED OUR ROOMS CLOSE TO OUR FRIENDS AND THEN HAD US AT OPPOSITE ENDS OF THE HALL
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Aug-2014 on Hotels.com
4 out of 5
Recommended
by Louis W Springerfrom Blue Bell PA

Posted 21-Jul-2014 on Hotels.com
Only complaint was bathroom door would not close all the way.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Posted 16-Jul-2014 on Hotels.com
Good room. Great Staff! Those who worked in the Restaurant both morning and night were great!
3 out of 5
Recommended
by J. Harrisfrom Williamsburg, VA

Lovely hotel, but some blips in service

Posted 16-Jul-2014 on Hotels.com
The hotel is beautiful, and I was able to get an excellent price for a 5-night stay through hotels.com by reserving well in advance. I have stayed at this hotel before. Front desk personnel are generally very responsive and efficient. Restaurant owner/manager was willing to serve my friend and me lunch when the restaurant was officially closed, and was very kind to us while we were there, which we really appreciated. Unfortunately, my room was not cleaned on two of the days that I stayed here and was in the room in the late morning/early afternoon with the "Later..." sign on my door. I removed the sign when I left the room and stopped at the front desk to tell them that it was ready for cleaning, but on two days had to request that Housekeeping work there late at night when I returned to my room. The front desk staff were apologetic, and one checked to make sure that she had contacted the head of Housekeeping earlier in the day, which she had. Also, signs indicated that there were renovations ongoing in the hotel through early 2015. Unfortunately, one of the rooms being renovated was close to mine. Considerable noise started at 9 am on the first morning that I was at the hotel. If you're planning to stay here, suggest that you ask for a room away from the renovation work.
5 out of 5
Recommended
for Families
by A verified travellerfrom Nashville, Tennessee

Posted 15-Jul-2014
Pros: Looks and cleanliness.
Cons: Our only disappointment was that the hotel did not offer free coffee in the lobby, a free continental breakfast, and had no refrigerators in the rooms
Location: We visited relatives mostly, but did take the granddaughters to the Children's Discovery Museum and the Children's Museum of Natural History.
We were their for five days visiting relatives and had a very enjoyable stay at the hotel. My granddaughters especially liked the pool.