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Monica, thank you for your wonderful feedback! The team at El Rancho Hotel is delighted to hear you found the rooms very clean and the beds comfortable. We're looking forward to welcoming you back soon!
Christian, thank you for your stellar rating of El Rancho Hotel! We're delighted you had a great experience and appreciate your support. We're looking forward to welcoming you back soon!
Ken, thanks for awarding El Rancho Hotel the highest rating possible on Expedia. It's fantastic to know we met your expectations. Looking forward to your next visit!
8/10 Good
brent
16 Apr 2024
brent
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for the 4-star rating, Brent!It's great your time at El Rancho Hotel was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
6/10 Okay
Steven, Naples
2 Mar 2024
Steven
Stayed 4 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Thank you for the feedback, Steven.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
Hagen, thank you for choosing El Rancho Hotel and sharing your wonderful rating on Expedia. It appears your stay was outstanding and we're thrilled to know that. We hope to see you again on your next visit.
First room was made up with sheets and pillows arranged. Bed did not have clean sheets. Crackers on floor. Urine on floor around toilet.
Second room keys failed to open. Sweet lady at desk unlocked with key. Checked bed which was arranged. Poop or blood on sheets.
Third room adjacent to very noisy street
Nice letter from manager in the morning offering 20.% off a future stay.
dave
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Dave, it's regrettable to hear about the issues encountered during your stay. We apologize for any inconvenience you experienced concerning cleanliness and room accessibility. We always aim for the highest standards and your feedback will be shared with our team members to ensure improvements are made where necessary. We also acknowledge your comments regarding noise--we'll take these remarks into consideration to enhance guests' comfort. We appreciate your feedback and hope despite these initial disappointments, you'll consider giving us another chance to improve your impression of us.
8/10 Good
Verified traveller
Business traveller
22 Dec 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
So So
Frontend Staff was great. Housekeeping needs to pick it up. Lack of vacuuming, whiskers and beard trimmings all over counters. Dried mud on chair. Nasty dirty laundry left in bins by stairs. The site will not let me add pictures.
Verified traveller
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thank you for sharing your experience. We're pleased to know that our front-end team members impressed you with their service. As for housekeeping, we acknowledge your feedback and assure you that we are continually working on improving our services. We regret hearing about the cleanliness issues you reported and will make sure to bring this to the attention of the concerned team. We hope to have the opportunity to serve you better in the future.
Thank you for the 8/10 rating, Josie!We are excited to see that you had an enjoyable experience at El Rancho Hotel. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
Mark, thank you for sharing your positive experience at the El Rancho Hotel. We're thrilled you found the environment to be spotless and our team members warm and welcoming. We appreciate your feedback and look forward to having you with us again in the future.
4/10 Poor
Verified traveller
Business traveller
23 Nov 2023
Liked: Cleanliness
Disliked: Room comfort
not terrible but not great
Bed was hard. Pillows sucked (thin/hard). Noisy room due to heater.
Breakfast wasn't eaten other than a muffin, as it looked liked the normal hotel crap, same thing daily when I looked. Cold cereal and the hot sausage and egg.
Adjoined restaurant, which was run by a different company was expensive but good.
Verified traveller
Stayed 5 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
We're genuinely sorry to hear that the comfort of your sleeping arrangements didn't match your preferences and that you experienced some disturbances during your stay. We also note your critique of our breakfast offerings; your feedback will undoubtedly help us to enhance this area of our service.It's good to hear that you enjoyed dining experience at the attached restaurant, though you found it slightly costly. We appreciate your comments and hope that we'll have another chance to enhance your experience in future.
Gina, thank you for your positive review. It's wonderful to know you had a positive experience at El Rancho Hotel. We're looking forward to your next visit!
10/10 Excellent
Curtis
10 Nov 2023
Curtis
Stayed 2 nights in Nov 2023
Response from Customer Service on 1 Dec 2023
Curtis, it's fantastic to see your top rating for El Rancho Hotel! We're immensely thankful for your support and we're glad that you enjoyed your visit. It's our pleasure to invite you to stay with us again on your next journey. Safe travels!
10/10 Excellent
Betsy
2 Nov 2023
Betsy
Stayed 1 night in Oct 2023
Response from Customer Service on 4 Nov 2023
Betsy, thank you for choosing El Rancho Hotel. We appreciate your perfect score and are thrilled to know our hotel was to your liking. We look forward to welcoming you back for another enjoyable stay soon.
Thank you for this lovely rating, Michael!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at El Rancho Hotel. We'd like to share an even better experience with you soon.
6/10 Okay
candy
Travelled with partner
6 Oct 2023
Liked: Staff & service
A busy hotel with companies using for traveling workforce. It was ok. we were in a top floor, outside entry room. There was NO suitcase rack, the TV remote didn't work until we called staff up to check on. Satellite equipment fell off the wall from behind TV, but they finally got it to work IF you stood next to table....not in bed. NO HAIRDRYER which is a bit inconvenient when you get out of shower with wet hair. Told front desk about that and they said Expedia is supposed to 'note that' in reservations. Oh well. Best thing about this place was the attached restaurant to lobby. It was great!
candy
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Oct 2023
Candy, we appreciate your feedback. It's disheartening to hear about the issues experienced during your stay. Our team is always here to help resolve any technical or amenity-related concerns such as a nonfunctioning TV remote or the absence of a hairdryer. We're pleased to hear that you enjoyed your dining experience in the restaurant connected to our establishment. In our continual effort to improve, your observations will be relayed to the appropriate team members. We hope for another chance to provide a more comfortable stay in the future.
The breakfast options were limited and the hot water wasn't hot enough to make a good cup of tea.
Ken
Stayed 1 night in Sep 2023
Response from Customer Service on 7 Oct 2023
Ken, thank you for your enlightening feedback. At El Rancho Hotel, we're always looking for ways to improve our culinary offerings and appreciate your comments regarding breakfast. We also take note of your observation about the water temperature - it's integral for a great tea experience. Assuring you of our best attention for an enhanced stay during your next visit.
8/10 Good
Peter
4 Oct 2023
Peter
Stayed 3 nights in Sep 2023
Response from Customer Service on 6 Oct 2023
Peter, thank you for your rating on Hotels.com. We at El Rancho Hotel are committed to providing you with a memorable stay and would value any additional feedback about your experience. Your input helps us to continually improve. We're looking forward to welcoming you back in the future.
No complaints, comfortable room, clean, food nearby.
Jesse
Stayed 2 nights in Sep 2023
Response from Customer Service on 2 Oct 2023
Jesse, we appreciate your positive feedback concerning your stay at El Rancho Hotel. It's great to hear that you found your room comfortable and clean with convenient access to nearby food options. We hope to have another opportunity to serve you in the future.
Mark, thank you for choosing to stay at the El Rancho Hotel and for rating us so highly! We're thrilled to know you had a fantastic experience. We look forward to your next stay with us.
10/10 Excellent
Amy
23 Sept 2023
Liked: Cleanliness, staff & service, amenities
Great staff and clean wonderfulroom
Amy
Stayed 1 night in Sep 2023
Response from Customer Service on 25 Sept 2023
Amy, we're thrilled you enjoyed your time at the El Rancho Hotel. Thank you for recognizing the diligence of our team members and the cleanliness of our rooms. We can't wait to host you again soon.
8/10 Good
Shannon
23 Sept 2023
Shannon
Stayed 2 nights in Sep 2023
Response from Customer Service on 25 Sept 2023
We appreciate you sharing this positive rating, Shannon!The comfort of our guests is important to us so we can't wait to see you back again at El Rancho Hotel. We want to share an even more enjoyable experience with you next time.
Continental Breakfast was poor. Not much offered, coffee pot was empty early, luke warm another time.
Gregory
Stayed 6 nights in Sep 2023
Response from Customer Service on 17 Sept 2023
Gregory, thank you for your valuable feedback. We regret to hear of your experience with the breakfast service. Adequate stock of hot coffee should always be a priority for our guests, and we apologize if this was not the case during your visit. This feedback has been noted and communicated with our food and beverage team members to enhance the morning meal service. We hope to have the opportunity to serve you better in the future.
Thank you for taking the time to share your review with us, John!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to El Rancho Hotel. Thank you and have a wonderful day!
The king room was big very comfortable! The bed and pillows were outstanding! The barn door to the bathroom was off the track and not installed correctly but no reason to take away from a great stay! The bar/restaurant that adjoins the motel was wonderful. My husband said that was one of the best clam chowders he’s had! We would definitely stay here again! The breakfast was so so.
Patricia
Stayed 1 night in Sep 2023
Response from Customer Service on 9 Sept 2023
Patricia, it's delightful to hear that you had a great stay at El Rancho Hotel. We're glad the spacious comfort of your room, along with the superb quality of our bed and pillows, contributed positively to your experience. Your feedback about the barn door in the bathroom is appreciated, and we assure you it has been noted for evaluation by our maintenance team. It's wonderful to know that you and your husband enjoyed our adjoining restaurant, especially the clam chowder. We do hope that we can impress you more with our breakfast offering on your future visits. We can't wait to welcome you back!
Thanks for the perfect rating, Jeffrey!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at El Rancho Hotel!
Staff was very helpful. Room was clean and up to date. The price was most reasonable. Enjoyed my stay.
Sue
Stayed 3 nights in Aug 2023
Response from Customer Service on 4 Sept 2023
Sue, it's wonderful to hear that you found your experience at El Rancho Hotel delightful. Our team members strive to be helpful and ensure every guest room is spotless and modern. We're also pleased to know our rates contributed to your satisfaction. We look forward to welcoming you back for another enjoyable stay.
Great deal! Friendly, helpful staff and great location. Large, clean room. Will definitely stay here again!
Robert
Stayed 1 night in Sep 2023
Response from Customer Service on 4 Sept 2023
Robert, thank you for your kind words about El Rancho Hotel. It brings us joy to hear that you appreciated our team's friendliness and helpfulness, as well as our prime location. We are thrilled to know that the spaciousness and cleanliness of our rooms met your expectations. We eagerly await your next visit.
8/10 Good
Dean
26 Aug 2023
Dean
Stayed 1 night in Aug 2023
Response from Customer Service on 28 Aug 2023
Thank you for taking the time to leave us a 8/10 rating, Dean!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at El Rancho Hotel.
Chose this hotel for the location, close to restaurants. Decorated nicely,two vanities, one inside bathroom one outside, bathroom. Comfortable seating, newly redecorated,clean bathroom and shower. Would stay here again plus the price was reasonable.
Rhonda
Stayed 1 night in Aug 2023
Response from Customer Service on 18 Aug 2023
Rhonda, we're delighted to hear that you enjoyed your stay at the El Rancho Hotel. Thank you for highlighting our convenient location, pleasing decor, comfortable seating, and refreshed ambiance. Your satisfaction with the cleanliness of our amenities is particularly encouraging to our team. We value your endorsement and cannot wait to welcome you back for another pleasant stay.
Boyd, thank you for your feedback. We're delighted to hear that you found your room at El Rancho Hotel to be clean and provided good value. We look forward to welcoming you back in the future.
Thank you for this excellent rating, Clint!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at El Rancho Hotel! We'd love to host you again someday for yet another unforgettable visit.
Hello Darlene,We regret to hear about the issues you experienced during your stay, particularly concerning the service and key operation. We certainly value your feedback and will assess these matters promptly to ensure smoother experiences in the future. We hope you'll allow us another chance to show our commitment to guest satisfaction. Thank you for your feedback.
10/10 Excellent
Jack
29 Jul 2023
Jack
Stayed 1 night in Jul 2023
Response from Customer Service on 20 Aug 2023
Thank you for taking the time to leave this wonderful rating, Jack! We hope to see you again soon at El Rancho Hotel so we can share yet another amazing experience!
Very clean. Basic, older accommodations but adequate. Lots of amenities within walking distance. AC didn’t work in our room, but they accommodated us in another room. Staff was great.
Jeff
Stayed 2 nights in Jul 2023
Response from Customer Service on 31 Jul 2023
Hello Jeff, thank you for taking the time to share your thoughts on your stay at El Rancho Hotel. We're glad you appreciated the cleanliness and convenient location. While we're sorry to hear there was an issue with the AC unit, we're happy our prompt team could facilitate a smooth transition to another room. Your satisfaction is our top priority and we look forward to welcoming you back in the future.
The outside seemed questionable but as soon as we entered it was clear that it was a great place to stay.
Travis
Stayed 1 night in Jul 2023
Response from Customer Service on 30 Jul 2023
Thank you for the kind words, Travis!It's excellent you enjoyed your time at El Rancho Hotel! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
The front desk clerk was super friendly and helpful for out-of-towners!
Leanne
Stayed 1 night in Jul 2023
Response from Customer Service on 26 Jul 2023
Thank you for the excellent rating, Leanne!We're so glad that you've enjoyed your stay at El Rancho Hotel so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team.Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon.
10/10 Excellent
Jeff
24 Jul 2023
Z
Jeff
Stayed 1 night in Jul 2023
Response from Customer Service on 25 Jul 2023
Thanks, Jeff! It's outstanding your time at El Rancho Hotel was fantastic. We can't wait until your next visit!
Thank you for sharing this glowing review, Aspen!We are delighted to hear about your experience at El Rancho Hotel! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.
6/10 Okay
Terry, Tucson
23 Jul 2023
Terry
Stayed 1 night in Jul 2023
Response from Customer Service on 13 Aug 2023
We appreciate the feedback, Terry.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
The people who helped check my group in where super helpful and friendly. There is a huge full service restaurant attached, a brewery, that was a great place to eat and drink with friendly servers.
David
Stayed 1 night in Jul 2023
Response from Customer Service on 24 Jul 2023
Thanks for the perfect review, David!We're pleased to hear that you have fully enjoyed your stay at El Rancho Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
Even though this is an older motel the lobby and rooms have been nicely updated. Unfortunately the care and attention has not extended to the exterior. All in all a reasonable place to stay for a night.
JoAnne
Stayed 1 night in Jul 2023
Response from Customer Service on 24 Jul 2023
Thanks for the excellent review, JoAnne!It's great you appreciated your time at El Rancho Hotel! We take great pride in offering a modern atmosphere for our guests and your praise for our updated accommodations lets us know we're doing our job. That's what we like to see!We look forward to hosting you again soon for another amazing experience! Have a splendid day!
Thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at El Rancho Hotel!
Great service, helpful staff & love the brewery & its food!
Susan
Response from Customer Service on 20 Jul 2023
Thank you for sharing this wonderful review, Susan!We are very pleased to hear that you had an enjoyable experience at El Rancho Hotel! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!
Rita was the lady who checked us in and she was DELIGHTFUL. Helpful as we moved to a different room when the AC was not working. She made everything easy.
Virginia
Stayed 1 night in Jul 2023
Response from Customer Service on 17 Jul 2023
Thank you for the lovely review, Virginia!It's excellent your time at El Rancho Hotel was so fantastic! We're thrilled our team took such wonderful care of you. Rita is a treasured member of our team so it's not surprising you felt so welcome and comfortable. That's what we like to see!We can't wait until your next visit so we can share another amazing experience with you, Virginia! Have a splendid day!
4/10 Poor
Reid
Travelled with family
14 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Accommodating staff relocated us from a room with a non-functioning air conditioner but property is in really rough shape. Would have been worth a little more $ for another hotel.
Reid
Stayed 1 night in Jul 2023
Response from Customer Service on 15 Jul 2023
We appreciate the feedback, Reid.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
8/10 Good
Erich, Innisfail
Travelled with partner
13 Jul 2023
Liked: Staff & service
A very busy area. The hotel is in need of maintenance and updating. Good location and reasonable price. Convenient to get to and a good selection of nearby dining.
Erich
Stayed 1 night in Jul 2023
Response from Customer Service on 14 Jul 2023
Thanks for the nice rating, Erich!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our hotel overall. We strive to provide our guests with warm hospitality, efficient service, and clean rooms. Regarding your noted concerns, we will bring those to the attention of our team as we continue to improve for the future.We'd love to share a more positive experience with you next time. Have a beautiful day!
Clean rooms and enough toiletress to use. Good continental breakfast
Emily
Stayed 1 night in Jun 2023
Response from Customer Service on 7 Jul 2023
Thank you for the glowing review, Emily!We're delighted to hear that you had a wonderful stay at El Rancho Hotel. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.We appreciate you for taking the time to leave your feedback!
10/10 Excellent
Ron
4 Jul 2023
Liked: Cleanliness, staff & service
Tv did not work noisy And water leak
Ron
Stayed 1 night in Jul 2023
Response from Customer Service on 6 Jul 2023
Ron, while it is heartening to know that you took the time to provide feedback on your recent stay, it's unfortunate to hear that your experience fell short of expectations.Firstly, we want to pay sincere attention to the fact that you had an issue with the television set functionality in your room. We strive to ensure that all our amenities are in top working condition for the comfort and convenience of our guests. Hence, it's concerning to hear that this aspect was not successfully facilitated. Please rest assured that we will be immediately investigating this matter to ensure that it doesn't occur in the future and that every room offers all the amenities working to their full capacity as we promise in our commitment to excellent hospitality.Furthermore, you pointed out noise was a factor that impacted your stay. We are wholeheartedly sorry to hear this. Our dedication to providing a serene and peaceful environment for all our guests is firm and we certainly understand how such disturbances can potentially mar the experience.The issue you experienced concerning a leak is something we also do take very seriously. Our regular maintenance protocols and pre-check-in inspections are designed to catch such issues before they impact our guest's experiences. We apologize for the inconvenience and assure you we will be revisiting our procedures to pinpoint where the oversight occurred and rectify it right away.In conclusion, your review highlights areas that need our dedication and effort, in order for us to fulfill our promise of delivering the highest standards of guest satisfaction. We appreciate the transparency and honesty in your feedback as it is instrumental to our improvement. We hope for an opportunity to serve you better so that your next visit can reflect the superior hospitality experience that we steadfastly strive for.