Exterior detail

Reviews of Maple Terrace Motel

2.5 out of 5
Maple Terrace Motel
555 Main St., Williamstown, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 409 out of 506 reviews" "
Rating 8 - Good. 89 out of 506 reviews" "
Rating 6 - Okay. 5 out of 506 reviews" "
Rating 4 - Poor. 3 out of 506 reviews" "
Rating 2 - Terrible. 0 out of 506 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from RM on 2 May 2024
Dear Rebecca,Thank you for graciously sharing your positive feedback regarding your recent stay at Maple Terrace. We genuinely appreciate the time you took to provide us with your thoughts. It would be our utmost pleasure to welcome you back in the future.Warm regards,Rita

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and comfy. Will definitely stay here again next time.
Stayed 1 night in Apr 2024
Response from AM on 10 Apr 2024
Dear Guest,We're thrilled to hear that you found your stay with us extremely clean and comfy! Thank you for your kind words, and we look forward to welcoming you back next time. Safe travels!Warm Regards Ashwan MalhotraInnkeeper Maple Terrace

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, easy place to stay near Williams College.
Stayed 1 night in Apr 2024
Response from AM on 6 Apr 2024
Thank you for your feedback! We're glad you found your stay with us friendly and easy. We hope to welcome you back soon!Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

George, Glen Ridge

Stayed 1 night in Mar 2024
Response from AM on 3 Apr 2024
Dear Guest,Thank you for sharing your positive feedback about your recent stay at Maple Terrace. We sincerely appreciate your kind words. We eagerly anticipate the pleasure of welcoming you back in the future.Warm regards, Rita

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Charming motel with modern conveniences.
Stayed 1 night in Mar 2024
Response from AM on 30 Mar 2024
Dear Guest,Thank you for your feedback! We're glad you found Maple Terrace charming and appreciated the modern conveniences. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to see you again soon!Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

HUIYUN

Stayed 1 night in Mar 2024
Response from AM on 10 Apr 2024
Dear Guest,Thank you for sharing your positive feedback about your recent stay at Maple Terrace. We sincerely appreciate your kind words. We eagerly anticipate the pleasure of welcoming you back in the future.Warm Regards Ashwan MalhotraInnkeeper Maple Terrace

8/10 Good

Luther

Liked: Cleanliness, staff & service
Very responsive staff.
Stayed 3 nights in Mar 2024
Response from AM on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback about your experience at Maple Terrace! We're delighted to hear that you found our staff to be very responsive. Providing excellent service and ensuring our guests feel attended to is a top priority for us.Your kind words mean a lot, and we appreciate your recognition of our efforts. If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another positive experience in the future.Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Very friendly staff. Would highly recommend
Stayed 1 night in Mar 2024
Response from AM on 5 Mar 2024
Dear Guest,Thank you for taking the time to share your positive experience! I'm delighted to hear that you found the accommodations clean and comfortable and that the staff was friendly. Recommendations like yours go a long way in helping others make informed decisions. If there's anything specific you enjoyed about your stay or any highlights you'd like to mention, feel free to share. Safe travels and we hope to welcome you back in the future!Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Edward, WAYLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for a value based accommodation.
Stayed 1 night in Feb 2024
Response from AM on 15 Feb 2024
Dear Guest,We are delighted to hear that you found the accommodation very nice, especially considering its value. It's always rewarding to discover a place that meets your expectations while providing good value for your stay. If you have any particular highlights or aspects you enjoyed, or if there's anything you'd like to share, feel free to do so. Safe travels and I hope you have more positive experiences in your future stays!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cute
The Maple Terrace is clean, cute, comfortable, convenient and affordable. The folks who run it could not be more pleasant. We will stay again when we are in the area.
Stayed 1 night in Feb 2024
Response from AM on 6 Feb 2024
Dear Nancy,Thank you so much for your wonderful feedback! We're delighted to hear that you found Maple Terrace clean, cute, comfortable, convenient, and affordable. Your kind words about our team are truly appreciated, and we can't wait to welcome you back when you're in the area again. It was a pleasure having you as our guest, and we look forward to providing you with another enjoyable stay in the future.Warm regards, Ashwan M.

10/10 Excellent

Mary

Travelled with pets, Travelled with partner
We had a great stay at the Maple Terrace. Lovely accommodation. Our little Pomeranian thoroughly enjoyed her special blanket and dog treats that were provided for her. Wonderful find in a great location.
Stayed 2 nights in Jan 2024
Response from AM on 2 Feb 2024
Dear Mary,Thank you for your delightful feedback! We're thrilled to hear you had a great stay at Maple Terrace. It warms our hearts to know that you and your furry friend enjoyed the accommodations, especially the special treats and blanket for your Pomeranian. We hope to welcome you back soon for another wonderful experience in our great location.Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

James

No problems.
Stayed 2 nights in Jan 2024
Response from RM on 27 Jan 2024
Dear Valued Guest,Thank you for sharing your positive feedback about your recent stay at Maple Terrace. We sincerely appreciate your kind words. We eagerly anticipate the pleasure of welcoming you back in the future.Warm regards, Rita

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay overall. Friendly staff (the owners) that are very attentive and have an obvious commitment to a positive experience for their customers.
Stayed 2 nights in Jan 2024
Response from AM on 22 Jan 2024
Dear Mr. Garnish,Thank you for taking the time to share your experience. We're delighted to hear that you found Maple Terrace to be a nice place to stay overall. Your kind words about our friendly and attentive owners mean a lot to us, and we're thrilled to know that our commitment to providing a positive experience for our customers shines through.We appreciate your feedback and hope to welcome you back for another pleasant stay whenever your travels bring you our way again.Warm regards,Ashwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Wenger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, clean accommodations and friendly staff.
Stayed 1 night in Jan 2024
Response from AM on 23 Jan 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and found our accommodations clean. Our team is dedicated to providing a friendly and welcoming atmosphere, and we're delighted that you experienced just that. If your travels bring you back to our area, we'd love to host you again.Safe travels,The Maple Terrace Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little roadside motel
Wonderful little roadside motel right next to downtown Williamstown. Clean, no-fuss, easy access. We were not left wanting for anything. Exceeded our expectations for the price, we will be back.
Stayed 1 night in Jan 2024
Response from AM on 21 Jan 2024
Dear John,I'm glad you had a positive experience at the Maple Terrace! It's always great when accommodations exceed expectations. If you have any specific questions or anything else you'd like to share about your stay, please let us know. Safe travels and I hope you have more enjoyable stays in the future!Warm RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience at the Maple Terrace Motel. It checked all the boxes, clean, comfortable with a very pleasant host. Don't let the price, deter you. Don't hesitate to book this little gem of a find.
Response from AM on 21 Jan 2024
Dear Stephen,Thank you so much for your kind words! We're thrilled to hear that your experience at Maple Terrace checked all the boxes for you—cleanliness, comfort, and a pleasant host. We appreciate your reassurance about the price and are delighted that you found our little gem of a place.Your recommendation means a lot to us, and we hope to have the pleasure of hosting you again in the future. Don't hesitate to reach out whenever your travels bring you back our way!Warm regards,The Maple Terrace Team

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, warm, very comfortable.
Stayed 2 nights in Jan 2024
Response from RM on 9 Jan 2024
Dear Esteemed Guest,We're grateful for your positive feedback on your recent stay at Maple Terrace. Your kind words mean a lot to us. We look forward to the pleasure of hosting you again in the future.Warm regards,Rita

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Dec 2023
Response from RM on 9 Jan 2024
Dear Kevin,We're grateful for your positive feedback regarding your recent stay at Maple Terrace. Your kind words mean a lot to us. We look forward to the opportunity to welcome you back in the future.Warm regards,Rita

8/10 Good

Chen Li, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Owners the Malhotras are the nicest people. Not fancy, but close to Williams College and much more reasonable price than other locations. I will be back!
Stayed 1 night in Dec 2023
Response from RM on 21 Dec 2023
Dear Valued Guest,Thank you for sharing your positive feedback about your recent stay at Maple Terrace. We sincerely appreciate your kind words. We eagerly anticipate the pleasure of welcoming you back in the future.Warm regards, Rita

10/10 Excellent

aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely motel and property. We would love to be back in the Summer to take advantage of the pool and amazing fire pit. The breakfast and everything were perfect. Large spacious rooms and so friendly. A GEM!
Stayed 1 night in Nov 2023
Response from RM on 24 Nov 2023
Dear Aaron,Thank you so much for taking the time to share your wonderful experience at Maple Terrace! We are delighted to hear that you found our motel and property lovely. We can't wait to welcome you back in the Summer, so you can fully take advantage of the pool and fire pit and make the most of your stay with us.It's fantastic to hear that you found the breakfast and everything else perfect. Our team takes great pride in providing a comfortable and friendly atmosphere, and we're thrilled to know that it made your experience memorable. Your kind words truly make Maple Terrace shine as a GEM, and we appreciate your acknowledgment.If there are any suggestions you may have, we would love to hear more feedback. Your input is valuable to us as we continually strive to enhance our guests' experiences.Looking forward to hosting you again in the future!Warm regards,Rita MalhotraInnkeeperMaple Terrace

10/10 Excellent

Rua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners of this property are absolutely wonderful - super nice, hospitable, always available, and committed to excellent service. We have stayed here twice and have felt so welcome - they really go the extra mile to make your visit feel special. It is a bargain so my only hesitation with a 5-star review is letting out the secret that this place is a real gem!
Stayed 2 nights in Nov 2023
Response from AM on 21 Nov 2023
Dear valued guest,Thank you for your glowing review! We're thrilled to hear that you found us super nice, hospitable, and committed to excellent service. It warms our hearts to know you felt so welcome during your two stays. We appreciate your kind words about our commitment to going the extra mile. Your secret is safe with us! We look forward to welcoming you back for more special visits.Warm regards,Ashwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Rolland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's been 10 years since we stayed here. Kudos to the new owners for keeping it as we remember - neat as a pin, clean and comfortable. It is delightful to stay in such a nice old style motel - not fancy but perfect for our needs. Excellent!
Stayed 1 night in Nov 2023
Response from AM on 18 Nov 2023
Dear valued guest,Thank you for your return visit after 10 years! We're delighted to hear that Maple Terrace remains a neat, clean, and comfortable haven for you. We appreciate your kind words about our classic style, and we're thrilled to have met your needs perfectly. Your feedback is excellent, and we look forward to hosting you again in the future.Warm regards,Ashwan M.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was wonderful, helpful and super friendly! Great location
Stayed 1 night in Nov 2023
Response from AM on 16 Nov 2023
Dear Nancy,Thank you for your kind words! We're thrilled you had a positive experience with our wonderful and friendly host. It's great to know you found our location convenient. We look forward to welcoming you back to Maple Terrace.Warm regards,Ashwan M,

10/10 Excellent

HENRY I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from RM on 15 Nov 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AM on 26 Oct 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The moment we checked in, we knew we were going to love this place. The owner was friendly, informative, and outgoing. The rooms were simple, yet very comfortable. A nice touch was providing a couple free waters and rolls in the room. The grounds were beautiful. They had just finished a beautiful fire pit in the back, and they had a cute garden sitting area in the front. The evening was too cold to sit outside but the owner offered to start the fire for us. Pride in ownership was definitely evident. We had a lovely stay and would recommend this property to anyone.
Stayed 1 night in Oct 2023
Response from AM on 24 Oct 2023
Dear guest,Thank you for your wonderful review of Maple Terrace. We're thrilled to hear that you felt welcomed and knew you'd love our place from the moment you checked in.We're delighted that you found us to be friendly, informative, and outgoing. Providing a comfortable and welcoming experience for our guests is our top priority.It's great to know that you appreciated the simple yet comfortable rooms and the thoughtful touches like free water and rolls. We take pride in making your stay as pleasant as possible.We're glad you enjoyed our beautiful grounds, the new fire pit in the back, and the cute garden sitting area in the front. It's heartwarming to hear that our offer to start the fire for you added to your experience.Thank you for recognizing our pride in ownership. We truly appreciate your recommendation and hope to welcome you back to our property in the future.Warm regards,Ashwan M.

8/10 Good

Susan, manchester

Travelled with group
Liked: Cleanliness, staff & service
The continental breakfast was marginal, at best. Too crowded, micromanaged by the owner and boring. For the cost of the room, which was dated (but clean) I had hoped for better.
Stayed 1 night in Oct 2023
Response from AM on 24 Oct 2023
Dear Susan,Thank you for taking the time to share your thoughts about your recent stay at Maple Terrace. We genuinely appreciate your feedback and the opportunity to address your concerns.At Maple Terrace, we pride ourselves on offering a cozy, intimate lodging experience close to the heart of town. While we may not have the vast amenities of a vacation resort, we do our best to provide simple comforts in a serene and peaceful garden setting.Our rooms are designed to be clean and comfortable, equipped with various amenities like plush beds, flat-screen smart TVs, a fridge, microwave, coffee maker, a desk with an office chair, cozy armchairs, free Wi-Fi, a phone for local calls, and individual temperature control. The breathtaking views from our backyard and the natural surroundings are some of the highlights our guests often mention.We understand your disappointment with the continental breakfast. While our indoor common area may be limited, we do provide a selection of breakfast items, including various bread options, spreads, orange juice, cereals, milk, fruit, yogurt, and baked goods, accompanied by excellent coffee. To address the space constraint, we offer trays so that guests can enjoy their breakfast in the comfort of their rooms or, weather permitting, in our beautiful garden chairs or the picnic area.Your feedback about the room's cleanliness is greatly appreciated, and we take pride in maintaining high standards in this regard. We value your support as a guest of our small, family-run business and hope you'll consider staying with us again in the future.Once again, thank you for sharing your thoughts, and we look forward to the opportunity to welcome you back.Best regards, Ashwan

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Small but well-maintained and family run motel
Owner in charge could have been more tactful. Sometimes manner unaccountably brusque on phone and in person. Other times quite accommodating. Other family members in background complete darlings. Lovely setting of motel in front of farm with horses. Nice looking pool and lovely gardens. Generally quite clean with the exception of rubber bath mat in tub. It took a while for heat to come up. Very quiet at night, no one noisy. Price is right. Located right off main road of beautiful college town surrounded by mountains. Would have liked notice of great food coop a few miles from motel. Only able to find one decent restaurant to eat in that was Turkish. No pizza place in town. Lots of sandwich places. Light fare at museum excellent. Main draw is the "green" Clark Institute, a gem of a small museum. Also lots of hiking and walking trails from museum and in surrounding area. Beautiful mountainous area.
Stayed 2 nights in Oct 2023
Response from AM on 15 Oct 2023
Dear Carol,Thank you for sharing your detailed review of your recent stay at Maple Terrace. We truly appreciate your feedback and would like to address some of the points you raised.Firstly, I would like to apologize if my manner came across as brusque during your interactions with me. I believe the incident you mentioned at check-in, regarding the request for your ID, might have been a source of misunderstanding. I was simply following the law that requires us to match the credit card name with a valid state-issued identification, in order to protect our guests from any potential identity theft. I regret any inconvenience this may have caused you.Regarding the rubber bathmat in the tub, it is indeed there for safety purposes, to prevent slip accidents during showers. Safety is a top priority for us.I appreciate your patience with the heating system. Natural gas heat may indeed take a little longer to warm up compared to electric heat, but it's both effective and environmentally friendly.In terms of dining options in Williamstown, we do provide a list of various restaurants in the area upon check-in, including Mediterranean, Indian, Mexican, Thai, Korean, Chinese, American grill, and even pizza places. I remember personally going over these options with you at check-in, and it's surprising to hear that you were only able to find one restaurant to dine in. We will ensure that the list is more prominently displayed for future guests.We are delighted to hear that you enjoyed the lovely setting of our inn, the quiet atmosphere, and the surrounding area's natural beauty. The Clark Institute and the hiking and walking trails in the area are indeed some of the highlights of Williamstown.Thank you for choosing Maple Terrace for your stay in Williamstown, and we hope to have the pleasure of hosting you again in the future. Please feel free to reach out if you have any further questions or need assistance with anything.Warm Regards, Ashwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very clean property with a super friendly staff!
Stayed 2 nights in Oct 2023
Response from RM on 15 Oct 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RM on 15 Oct 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and very clean motel Beautiful grounds in the back of the Motel. Welcoming owners who care about their business. A very convenient location. This will be our go to place in the northern Berkshires!
Stayed 1 night in Oct 2023
Response from AM on 9 Oct 2023
Dear Patti,Thank you for your continued loyalty and for choosing Maple Terrace Inn for your stays in the area. We're delighted to hear that you find our inn cute and cozy, and we're thrilled to be your preferred choice whenever you're in town.It's great to know that you appreciate our convenient location within walking distance of the campus. We're committed to providing a comfortable and clean environment for our guests, and we're glad you noticed the new mattresses and our ongoing efforts to enhance your comfort.We're excited about the addition of the fire pit area to our beautiful back green space with gorgeous views. We believe it will be a wonderful addition for our guests to enjoy.Thank you for your kind words about our outstanding service. It's always a pleasure to have you stay with us, and we look forward to welcoming you back on your next visit.Warm regards, Ashwan M.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Oct 2023
Response from RM on 3 Oct 2023
Dear Guest, We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita M.

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here go above and beyond to please their guests. The rooms were clean and cozy, comfortable. It has been one of my favorite places to stay on our three week trip. The rooms were newly remodeled and so cute.
Stayed 1 night in Sep 2023
Response from AM on 29 Sept 2023
Dear Barbara,Thank you for your kind words! We're thrilled to hear that our staff went above and beyond to make your stay enjoyable. Clean and cozy rooms are a top priority for us, and we're delighted that you found them comfortable and newly remodeled.It's an honor to be one of your favorite places during your three-week trip. We hope to welcome you back in the future for another wonderful stay.Warm regards,The Maple Terrace Motel Team

8/10 Good

Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AM on 24 Sept 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Salma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small quaint lovely hotel
The family who own it are really lovely. They were so attentive. The place was great.
Stayed 2 nights in Sep 2023
Response from AM on 22 Sept 2023
Dear Salma,Thank you for taking the time to share your thoughts about your stay at Maple Terrace Motel. We're delighted to hear that you found our small, quaint hotel lovely and had a great experience.Our family takes great pride in providing attentive and warm hospitality to our guests, and we're thrilled that you felt well taken care of during your visit.We can't wait to welcome you to our charming hotel on your next trip. Until then, safe travels!Warm regards,Rita & Ashwan Malhotra

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AM on 19 Sept 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

8/10 Good

Gonul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AM on 18 Sept 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,

10/10 Excellent

James, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Nice room
Stayed 1 night in Sep 2023
Response from AM on 13 Sept 2023
Dear James,Thank you for taking a moment to share your thoughts about your stay at Maple Terrace. We're pleased to hear that you found our staff to be accommodating and your room to be pleasant.If you have any specific feedback or suggestions that could help us enhance your experience during your next visit, please don't hesitate to let us know. We're always looking for ways to improve and ensure our guests have a wonderful stay.We look forward to the opportunity of hosting you again in the future.Warm regards,The Maple Terrace Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from AM on 11 Sept 2023
Dear Peter, Thank you for your concise and kind review of Maple Terrace. We greatly appreciate your acknowledgment. We look forward to having the opportunity to welcome you back.Best regards, The Maple Terrace Team

10/10 Excellent

Ksenia, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from RM on 9 Sept 2023
Dear Ksenia,We extend our heartfelt gratitude to you for sharing your positive feedback following your recent stay at Maple Terrace. We eagerly anticipate the opportunity to welcome you back in the future.Warmest Regards,Rita

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from RM on 29 Sept 2023
Dear Guest,We appreciate and would like to thank you for reporting your positive feedback following your stay at Maple Terrace. We look forward to welcoming you again. Best Regards,Rita

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
What a lovely spot! The grounds were so beautiful, the room was great and clean, the rate was very reasonable and the owners were so nice and accommodating! The pool looked great too - I wished I’d brought a bathing suit. Highly recommend and I will be back next time I head to Williamstown.
Stayed 1 night in Sep 2023
Response from AM on 8 Sept 2023
Dear Allison, Thank you for your glowing review of Maple Terrace Motel! We're delighted to hear that you found our spot lovely, with beautiful grounds and clean, great rooms. Your appreciation of our reasonable rates and the kindness and accommodation of our owners is truly heartwarming. We'll make sure you're all set for a swim next time, and we can't wait to welcome you back on your next visit to Williamstown. Your recommendation means the world to us!Warm regards,The Maple Terrace Team

10/10 Excellent

Patrick

Stayed 1 night in Sep 2023
Response from AM on 8 Sept 2023
Dear Patrick,Thank you for your concise and kind review of Maple Terrace. We greatly appreciate your acknowledgment. We look forward to having the opportunity to welcome you back.Best regards,The Maple Terrace Team

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are very nice, fields out back behind the (heated) outdoor pool. Restaurants and stores located within walking distance. Friendly staff that will help with anything you need.
Stayed 2 nights in Aug 2023
Response from AM on 13 Sept 2023
Dear Andrea,Thank you for taking the time to leave such a positive review of Maple Terrace Motel. We're delighted to hear that you enjoyed our beautiful grounds, with the fields behind our heated outdoor pool providing a serene backdrop.Our convenient location near restaurants and stores, within walking distance, is something we're proud to offer our guests.We're also pleased to hear your kind words about our friendly staff. Providing exceptional service and assistance is our top priority, and we're thrilled that you found our team helpful.If there's anything specific you'd like to see or experience during your next visit, please feel free to share your preferences with us. We look forward to welcoming you back to Maple Terrace in the future.Warm regards,The Maple Terrace Team

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable, helpful staff.
Stayed 1 night in Aug 2023
Response from AM on 1 Sept 2023
Dear Glen,Thank you for your concise and kind review of Maple Terrace Motel. We greatly appreciate your acknowledgment of our personable and helpful staff. If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to having the opportunity to welcome you back.Best regards,The Maple Terrace Team

10/10 Excellent

Wendy, bay village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely grounds and very comfortable rooms with nice welcoming touches. Would love to stay here again!!!
Stayed 1 night in Aug 2023
Response from AM on 31 Aug 2023
Dear Wendy,Thank you for sharing your positive experience at Maple Terrace. We're thrilled that you enjoyed our lovely grounds, comfortable rooms, and the welcoming touches we strive to provide. It's wonderful to hear that you would love to return for another stay. We can't wait to welcome you back and provide another memorable experience!Warm regards,The Maple Terrace Team

10/10 Excellent

MIRIAM, VALLEY VILLAGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little motel. Met my needs for a short stay in Williamstown perfectly. I'm only sorry that it rained so I couldn't enjoy the pool. I hope to come back!
Response from AM on 30 Aug 2023
Dear Miriam,Thank you for your kind review of Maple Terrace. We're pleased to know that our motel suited your needs perfectly during your short stay in Williamstown. While the weather didn't allow for pool time this visit, we'll eagerly await your return and hope for sunny days ahead.We look forward to having the opportunity to host you again in the future!With Kindest RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

MIRIAM, VALLEY VILLAGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from AM on 30 Aug 2023
Dear Miriam, Thank you for your kind review! We're glad you had a comfortable stay at Maple Terrace. We hope to see you in the future. With Kindest RegardsAshwan MalhotraInnkeeperMaple Terrace

10/10 Excellent

Jeffrey

Liked: Amenities
Staff was very friendly, informative, and professional. Property was clean and well appointed. Five stars all around.
Stayed 1 night in Aug 2023
Response from AM on 26 Aug 2023
Dear Guest,Thank you for your fantastic review of Maple Terrace Motel! We're delighted to hear that our friendliness, professionalism, and helpfulness left a positive impression on you. It's wonderful that you found our property clean, well-appointed, and deserving of five stars all around. Your feedback is greatly appreciated, and we hope to welcome you back for another exceptional stay in the future.Warm regards,The Maple Terrace Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A friendly, comfortable and quiet motel in a great location.
Stayed 2 nights in Aug 2023
Response from AM on 21 Aug 2023
Dear Mr. Ballou,Thank you for your kind words about your stay at Maple Terrace. We're delighted that you found our motel friendly, comfortable, and quiet. Our prime location is indeed a plus. We hope to have the pleasure of welcoming you back in the future.Best regards,The Maple Terrace Team