Lobby sitting area

Reviews of Sandman Hotel & Suites Williams Lake

2 out of 5
Sandman Hotel & Suites Williams Lake
664 Oliver St, Williams Lake, BC

Reviews

7.0

Good

Rating 10 - Excellent. 203 out of 798 reviews" "
Rating 8 - Good. 234 out of 798 reviews" "
Rating 6 - Okay. 144 out of 798 reviews" "
Rating 4 - Poor. 120 out of 798 reviews" "
Rating 2 - Terrible. 97 out of 798 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Norman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just out-dated room with grimmy windows and dirty along floor trim.
Stayed 1 night in May 2024
Response from GSM on 21 May 2024
Hello Norman.Thank you for bringing this to our attention, and we appreciate your feedback. We hope that we get an opportunity to welcome you soon! thanks Tracy Guest Service Manager

2/10 Terrible

Vince

Business traveller
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room. Comfortable bed & good WIFI.
Stayed 4 nights in May 2024
Response from GSM on 18 May 2024
Thank you. We appreciate your feedback on our rooms and are continuously working to improve our guest experience.

8/10 Good

MARK

Liked: Staff & service
No elevator and way to many stairs
Stayed 1 night in May 2024
Response from GSM on 13 May 2024
Hello Mark, thank you for leaving a review. Next time you stay with us please ask for the 1st floor or the Suite side where there is an elevator. We look forward to welcoming you back, thanks Tracy Guest Service Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a little tight have to park at the grocery store next door
Stayed 1 night in May 2024
Response from GSM on 12 May 2024
Hello John, I apologize that you have to park next door as are parking lot is not setup for big rigs or trucks pulling trailer. I hope your stay was good and we look forward to welcoming you back, Thanks Tracy Guest Service Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSM on 12 May 2024
Hello Alex, thank you for taking the time to leave a review, and we look forward to welcoming you back one day, Thanks Tracy Guest Service Manager

6/10 Okay

Karin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from GSM on 12 May 2024
Hello Karin, I am sorry to see you only gave us a 3/5 rating. I hope we can welcome you back and give us the opportunity to make your next stay better, Thanks Tracy Guest Service Manager

10/10 Excellent

Karamjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSM on 12 May 2024
Hello Karamjit, We are glad we were able to provide you with a great stay and hope to have you back, Thanks Tracy Guest Service Manager

10/10 Excellent

Klaus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sorry but could not come up with something. It was fine.
Stayed 1 night in May 2024
Response from gsm on 12 May 2024
Hello Klaus, Thanks for the 5* star review, we are happy to hear your stay was good, we hope to welcome you back again, Thanks Tracy Guest Service Manager

8/10 Good

Ian, Chillliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from GSM on 5 May 2024
Hello Ian, Thank you for the review, We look forward to welcoming you back on day, Thanks Tracy Guest Service Manager

10/10 Excellent

Gisa

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very strategic
Stayed 1 night in Apr 2024
Response from GSM on 4 May 2024
Gisa, Thanks for the 5* review, I will be sure to share it with the team. Have a great day and we will see you again. Tracy Guestt Service Manager.

8/10 Good

Kerrieanne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GSM on 4 May 2024
Hello Kerrienne, We appreciate you taking the time to leave a review. See you again, Tracy Guest Service Manager

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A short distance from highway, but not noisy. Staff friendly
Stayed 1 night in Apr 2024
Response from GSM on 3 May 2024
Hello Andrew, thank you for taking the time to do a review. I am glad you enjoyed your stay and we look forward to wrelcoming you back in the future, thanks Tracy Guest Service Manager

8/10 Good

Navreet

Stayed 4 nights in Apr 2024
Response from GSM on 21 May 2024
Hello Navreet. Thank you for taking the time to leave a review. We look forward to seeing you again, Tracy Guest Service Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GSM on 27 Apr 2024
Thank you so much for the 5 STAR review! It is always our pleasure to host you and we look forward to your next return.Thanks Tracy Guest Service Manager

2/10 Terrible

B

Disliked: Cleanliness, property conditions & facilities
We booked a room with queen beds, got doubles. They do not have queen bed in the hotel. Room was dirty. We left.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 24 Apr 2024
Hello Blaine, I have checked our system and the Expedia portal and both are systems show that you had been booked for a room with 2 double beds. While I understand you decided not to stay that night, allow us to have you give an opportunity on your next visit to Williams Lake.

10/10 Excellent

Ryan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Front desk people were nice
Stayed 2 nights in Apr 2024
Response from gsm on 23 Apr 2024
Hello Ryan, Thanks for taking the time to do a review, We are happy to hear the front desk team was able to meet your needs at check in, We look forward to welcoming you back on day soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Justin

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We were in an accident they were very accommodating for the night
Stayed 1 night in Apr 2024
Response from gsm on 23 Apr 2024
Hello Justin, we are glad we could help you during the stressful time.We hope that everyone is still okay and we hope to welcome you back again one day, thanks Tracy Guest Service Manager

10/10 Excellent

Brittany

Travelled with family
Liked: Amenities, property conditions & facilities
There were tons of drunks around. Hollering to windows from the parking lot.
Stayed 1 night in Apr 2024
Response from gsm on 23 Apr 2024
Hello Brittany, I apologize for the noise during your stay. This past weekend was the indoor rodeo and barn dance. I hope you will consider us for your next stay and we will arrange to have you on the suite side away from the parking lot, Thanks Tracy Guest Service Manager

8/10 Good

Kirsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great affordable home away from home! Stayed in a room with a separate bedroom and kitchenette which was super handy while travelling with a toddler!
Stayed 1 night in Apr 2024
Response from GSM on 23 Apr 2024
Hello Kristen, thank you for taking the time to do a review. We are glad you enjoyed your stay and we hope to welcome you back one day, Thanks Tracy Guest Service Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool did not look clean, otherwise we would have used the pool.
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
Hello Danielle, the pool was clean. We hope to welcome you back again one day soon so you can relax in the pool, Thanks Tracy Guest Service Manager

4/10 Poor

Lindy

Disliked: Property conditions & facilities
Wall paper was peeling everywhere, the lamp shade had stains on it, the window seals had failed on the windows leaving the room cold, the remote for the TV didn't work and staff said they would note it down rather than replace it. They demanded a $250 security deposit when I got there. There was nothing of that notice when I booked the room or I would have gone elsewhere. Overall, this stay was definitely not worth the money I paid.
Stayed 1 night in Apr 2024
Response from gsm on 20 Apr 2024
Hello Lindy, I would like to offer my apologies for your accommodation experience. I hope we get the opporunity to welcome you back and give us a chance to do it right, thanks Tracy Guest Service Manager

6/10 Okay

Joanne

Travelled with family
Disliked: Property conditions & facilities
Wad of gum on the headboard
Stayed 1 night in Apr 2024
Response from GSM on 20 Apr 2024
Hello Joanne, I appoligize for there being gum on the headboard. I hope you let front desk know so they could address it right away. We hope you will come stay with us again and give us another chance. thanks Tracy Guest Service Manager

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was super supportive. We were in an accident and they took very good care of us.
Response from GSM on 20 Apr 2024
Hello Patrick, We hope you are all still doing okay. We are glad that your stay with us was all good. We hope to welcome you back again one day. take care Tracy Guest Service Manager

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from GSM on 15 Apr 2024
Hello Sean, Thank you for taking the time to leave a review score of 5/5, we look forward to see you again, Thanks Tracy Guest Service Manager

10/10 Excellent

Corry

Travelled with family
Liked: Cleanliness, amenities
It’s more a design flaw… why don’t they put MORE power outlets in each room?!?!
Stayed 1 night in Apr 2024
Response from GSM on 15 Apr 2024
Hello Corry, Thank you for taking the time to leave a review. We are getting a HUGE Reno this year, I will pass on that we need more power outlets in the room to the team, Thanks Tracy Guest Service Manager

10/10 Excellent

Myles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing
Stayed 1 night in Apr 2024
Response from GSM on 13 Apr 2024
Hello Myles, Thank you for doing a review and I will be sure to let our front desk team know your kind words, Thanks Tracy Guest Service Manager

10/10 Excellent

Edward, Coldstream

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took the eBus which drppped me off 1 block away from the hotel! So convenient!
Stayed 1 night in Apr 2024
Response from GSM on 13 Apr 2024
Hello Edward, I am glad to here you found our location good. We hope you had a great stay and we look forward to welcoming you back, Thanks Tracy Guest Service Manager

8/10 Good

Ruth

Stayed 1 night in Apr 2024
Response from GSM on 3 May 2024
Hello Ruth, thank you for taking the time to do a review, much apperciated. Thanks Tracy Guest Service Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from GSM on 3 May 2024
Hello David, thank you for the 5* review. Take care and we will see yoiu again, thanks Tracy Guest Service Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manager was great. Very helpful!
Stayed 1 night in Mar 2024
Response from GSM on 9 Apr 2024
Hello Paul, thank you for taking the time to leave a review. I will be sure to share your kind words with our team. We look forward to welcoming you back again soon. Thanks Tracy Guest Service Manager

6/10 Okay

chris

Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty old hotel. Windows leaked very badly!
Stayed 1 night in Mar 2024
Response from gsm on 9 Apr 2024
Hello Chris, my name is Tracy, I am one of the Guest Service Managers and I would like the opportunity to speak to you about your most recent stay. Hopefully you give us a chance to make your next stay a better experience. You can reach me at the hotel, I look forward to your response.

8/10 Good

Kristy, Surrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is a confusing labyrinth of hallways, we had a hard time finding our room and it took forever to get to. Parts of the property have run down carpet and walls, but the room itself was fine.
Stayed 1 night in Mar 2024
Response from GSM on 1 Apr 2024
Hello Kristy, thank you for taking the time to leave a review and you’re right our hallways can be confusing at times. We are going to be getting a huge reno this year and we hope to welcome you back to check it out, Thanks Tracy Guest Service Manager

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was dark & itinerants hanging about.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Ronald, we are going under reno's this year and I will be sure to meantion your concerns about the lighting in the parking lot, as for the cliental that are hanging around, its all over and we do try to ask them to leave when we see them on the lot. Thanks Tracy Giuest Service Manager

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast is served on the top floor with a beautiful view. We enjoyed the easy access to the water. Thank you for a lovely little getaway.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Kristin, We are happy to hear you enjoyed your breakfast with a view and yes the acess to the water is awesome.We hope to welcome you back on youre next little getaway. Thanks Tracy Guest Service Manager

4/10 Poor

Heather

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Checked into the room which was below average and the door did not latch and could be pushed open from the hallway. Went to advise the front desk and she made it seem like I was an inconvenience. Gave us a different room and it was much worse than the first. Very dirty and a bad smell. Will not stay here again.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Heather. I am sad to hear there were many issues with your stay. We would like the opporunity to make it up to you, Please reach out to me, I look forward to your response. Thanks Tracy Guest Service Manager

8/10 Good

mia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Mia, Thank you for take the time to do a review, we hope to welcome you back again soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Leanne

Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Leanne, Thank you for the 5/5 review. We hope to welcome you back again in our property one day soon, Take care Tracy Guest Service Manager

10/10 Excellent

Zachary

Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Zachary, Thank you for the 5/5 review. We are glad you enjoyed your stay and we can't wait to welocme you back one day soon, Thanks Tracy Guest Service Manager

8/10 Good

Rodolfo, Chilliwack

Travelled with family, Travelled with family and small children
Liked: Staff & service
Staff were absolutely incredible. The properly was cosmetically renovated but sinks and tubs were damaged and leaking. We were there for a night. We would go back for the excellent service
Stayed 1 night in Feb 2024
Response from GSM on 1 Mar 2024
Hello Rodolfo, thank you for leaving a review, we will be getting a HUGE reno this year and we look forward to welcoming you back to check it out, Thanks Tracy Guest Service Manager

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service
Really friendly and nice receptionist.
Stayed 1 night in Feb 2024
Response from GSM on 27 Feb 2024
Hello Cliff, Thanks for leave a 5* review, we appreciate it and we look forward to welcoming you back on day. Thanks Tracy Roy

10/10 Excellent

Sungyoung

Stayed 3 nights in Feb 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Sungyoung, We are very please that you enjoyed your stay and we hope to welcome you back one day soon, Thanks Tracy Guest Service Manager

4/10 Poor

Steve

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Steve. I would like to speak to you and see where your stay went bad for you to give us a 2 star review, please contact me at the hotel, Thanks Tracy Guest Service Manager

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GSM on 16 Feb 2024
Hello Cheryl, I would love to speak to you about your 2 out of 5 review and see where we can improve so that your next stay with us is a better experience, please contact me at the hotel, Thanks Tracy R Guest Service Manager. I look forward to speakingt to you soon,

6/10 Okay

Todd

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 31 Mar 2024
Hello Todd, I would like the opporunity to speak you about why you gave us a 3 star score and how we can do better on your next stay, Please contact me at the hotel, Thanks Tracy Guest Service Manager

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from GSM on 16 Feb 2024
Hello Anthony, Thank you for taking the time to leave us a 10 out of 10 review, I will be sure to let our team know, we look forward to welcoming you back to our hotel soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Aldrin

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so helpful and polite! She even offer stuffs for my cat! ❤️❤️❤️
Stayed 1 night in Feb 2024
Response from GSM on 11 Feb 2024
Hello Aldrin, I am happy to hear our front desk staff was helpful, polite & your cat got some treats too. I will share your 5* review with our team. We look forward to welcoming you and your cat back again, Thanks Tracy Guest Service Manager

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home away from home.
The Sandman hotel in Williams Lake is my go to hotel whenever I am in Williams Lake. I also like that I can have a fabulous breakfast on property at Denny's. I will return many times in the future.
Stayed 2 nights in Jan 2024
Response from GSM on 5 Feb 2024
Hello Anthony, Than you for doing a review, we are happy to hear we are your go to hotel, we look forward to welcoming you back soom,Thanks Tracy Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Daryna Kropyvnytska | Guest Service Manager on 25 Jan 2024
Dear Anonymous,Thank you so much for being with us!Have a wonderful day!Thanks & Regards,

10/10 Excellent

Janet, Fort St John

Travelled with partner
Staff were very efficient and friendly at front desk. Room is clean, comfortable and warm. Good value.
Stayed 1 night in Jan 2024
Response from GSM on 5 Feb 2024
Hello Janet, Thank you for leaving your review and I will be sure too let our staff know your kind words, we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager