I had a terrible experience with this hotel, and I strongly advise you to avoid it at all costs. I booked a stay at this place through Expedia from 03/29/24 to 04/01/24. Due to a family emergency, I ended up arriving at the hotel on the morning of 03/30. I had called them in advance to inform them that I would be checking in late. However, upon my arrival, I discovered that my reservation had been cancelled, despite having paid the full amount in early March.
When I inquired about why my reservation was cancelled without any notification, they failed to provide a satisfactory answer. I requested to speak to their manager, but was informed that the manager was out of town for a week and was advised to find accommodation elsewhere. This occurred in the middle of a winter storm with two kids, leaving me with no choice but to pay for a one-night stay.