Standard Room, 1 King Bed, Non Smoking, Refrigerator | Down duvets, in-room safe, desk, laptop workspace

Reviews of Best Western Plus Wichita West Airport Inn

2.5 out of 5
Best Western Plus Wichita West Airport Inn
3800 W Kellogg Dr, Wichita, KS

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1007 reviews" "
Rating 8 - Good. 280 out of 1007 reviews" "
Rating 6 - Okay. 93 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Pleasant staff. Good breakfast. My only complaint is the shower. Poor water pressure and I had hot water but my husbands shower after mine was lukewarm.
Stayed 1 night in May 2024

10/10 Excellent

RIONDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, I had a great stay - just had a moment of disappointment when I asked for assistance in finding out when the airport was opened and the front desk agent said she did not know and that I would have to call and find out myself. That was not the response I expected from an otherwise friendly accommodating staff experience I had previously encountered. I was going to give 4 stars to Staff and Service because of this negative experience, but I did not wish to penalize the other caring team members because of this indifferent one. It would have caused her nothing to just check her computer or to make the courtesy call to assist her customer. These little things do matter and it is the one negative experience I will remember along with the otherwise happy staff encounters. Tell Grandpa I said Hello! He ROCKS!!!
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 10 May 2024
Thank you, Rionda for taking the time to share your experience with us. We will address your concerns with the General Manager, and they will be sure to handle the issue with one of our staff members. We apologize for the attitude from the staff member. We're happy to hear that the rest of the staff you encountered met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Easy check in. Shuttle driver was very pleasant.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 8 May 2024
Thanks for the great review, Patricia! The team at Best Western Plus Wichita West Airport Inn is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 6 May 2024
We are so happy that you had a great stay with us at the Best Western Plus Wichita West Airport Inn. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarm went off at 5:30 AM which I’m sure probably wasn’t the hotel’s fault. Also it would be very helpful if the room had the option to leave the fan/ac running nonstop for us light sleepers.
Stayed 1 night in May 2024
Response from Best Western Plus Wichita West Airport Inn on 5 May 2024
We apologize for your inconvenience. We do hope you will consider staying with us in the future. We appreciate your valued business.

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 29 Apr 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.

10/10 Excellent

linda, Lyons

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice to be able to park and stay with transportation to and from airport.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Apr 2024
Thank you for taking the time to share your experience with us. We truly appreciate your support and we look forward to welcoming you back again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel to sleep in one night after leaving Texas for the solar eclipse. Severe weather delayed our trip by about 3 to 4 hours so my father and I stopped here instead of a hotel in KC. This turned out to be a good choice. Right away when I was struggling to get the luggage cart in, a helpful staff member helped get the cart to our room. Room was clean. Beds were comfortable. The place has a gym and outdoor pool. We didn't stay long enough for that and it was too early in the season for the pool to be set up, but it is nice to know those things exist for longer stays.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 24 Apr 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 24 Apr 2024
Thank you very much for your five-star review, Mary! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Javonna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning wasn’t great but very clean
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 21 Apr 2024
I'm pleased that you found our hotel to be welcoming and comfortable. We try to think of everything that would contribute to a great stay for our guests! Thanks again and please stay with us again when you are in the area.

10/10 Excellent

Andra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean location is great for dining or shopping.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Apr 2024
It is a pleasure to read your review of the Best Western Plus Wichita West Airport Inn. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay just overnight getting to airport- nice rooms though.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Apr 2024
Thank you for taking the time to share your experience with us and the travel community!

10/10 Excellent

David

Travelled with family
Liked: Amenities
Little to no outside noises even though hotel was close to the freeway. We really enjoyed the breakfast selection. If we visit this area again this hotel would be our first choice.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 15 Apr 2024
Thank you for your recommendation, David! We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Carey

Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 3 May 2024
We hugely appreciate your positive feedback in regard to your stay with us at the Best Western Plus Wichita West Airport Inn. We have been working so hard to give our best. Thank you for noticing.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bed was rather stiff and the pillows were kind of flat. Also, the shower head blasted water towards the back of the bathroom, and it was angled in such a way that if the curtain was not tightly draw, it would flood the floor. I had to use all the towels in the bathroom and then get two more to keep the floor somewhat dry.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 13 Apr 2024
Your feedback is important to us, James and we have shared your review with the management team to address. Thank you for being our guest and we look forward to welcoming you back again to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Solar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to have coffee available and free movie channels.
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you for providing feedback on your recent experience at Best Western Plus Wichita West Airport Inn. We take pride in providing an enjoyable experience for each of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Apr 2024
Thank you, Kenneth for your feedback. We look forward to your return to us at the Best Western Plus Wichita West Airport Inn.

6/10 Okay

Carolyn

Stayed 2 nights in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 29 Apr 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn for your travel plans. We look forward to your next visit to us!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Apr 2024
Thank you for choosing us for your hospitality needs. We look forward to welcoming you back in the future.

8/10 Good

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Mar 2024
We appreciate you taking the time to rate your experience at the Best Western Plus Wichita West Airport Inn. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

2/10 Terrible

Alex, Roselle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is indifferent at best. This isnt the first time there was no internet at the hotel but this is the first time nobody even tried to help me resolve the issue. Reception said their system was up and running, so internet was functional. I told them its highly unlikely their system was running on unsecured wi-fi that required no password. They said they couldnt help me. I asked them if there is a tech support I can call or do they at least know the number of their internet provider, they said no. They did acknowledge occasionally there were issues with it. They gave me their general managers business card. I called him and left a message. 48 hours later, as of writing this review, nobody called me back. Ironically, I got an automated email from him next day asking me to write a review. There it is.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Mar 2024
Thank you for your feedback. I am sorry we did not provide you with a satisfactory stay. I have noted your comments and will send them to the General Manager for their review and we will be taking appropriate action to prevent these issues for our future guests.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
We are delighted that you chose to stay with us at the Best Western Plus Wichita West Airport Inn. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!

8/10 Good

Lance

Liked: Cleanliness, staff & service
OK stay, people were nice
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 20 Mar 2024
Thank you for your positive review, Lance! We're pleased you found the staff nice and we look forward to your return in the near future.

10/10 Excellent

Dannielle

Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Apr 2024
We appreciate your feedback. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The blond hair lady at the check in seemed gruff and not very friendly. Everybody else was fine.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 17 Mar 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn. We have shared your comments with the General Manager to address. We hope to welcome you back in the future.

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 6 Apr 2024
We're sorry you were unhappy. Thank you for being our guest.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room. The carpet in the hallways could use a good cleaning and the water pressure in the shower was not great otherwise it was great.
Stayed 2 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 16 Mar 2024
We're so glad you enjoyed your stay with us overall. Please stay with us again the next time you are visiting the area. We appreciate your valued business.

10/10 Excellent

Mearg

Liked: Property conditions & facilities
All staffs are so helpful and so peace full area
Stayed 3 nights in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 7 Mar 2024
Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- very clean, well maintained, presents beautifully. Staff is absolutely lovely. I have stayed in two different hotels in Wichita the past two nights and they don't compare to this property. Highly recommend.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 4 Mar 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Shannon DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to the Best Western Plus Wichita West Airport Inn! Please let us know about your future experiences.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 5 Mar 2024
Thank you, Kristen! We really appreciate your five star rating and look forward to welcoming you back again in the near future.

6/10 Okay

Richard D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and pretty beat up. The bed was very soft and bounded every time one of us moved. The halls and outside were very dirty. Very disappointing.
Stayed 1 night in Mar 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Mar 2024
We are sorry to hear about your disappointment in regard to our facility and surrounding area. Your concerrns will be address by the General Manager and we would like to have another opportunity to leave you with a better impression.

10/10 Excellent

walton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 2 Mar 2024
Thank you very much for taking the time to recommend the Best Western Plus Wichita West Airport Inn to future travelers!

8/10 Good

Eduardo

Everything
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 1 Mar 2024
Thanks much, Eduardo, we're pleased you enjoyed everything about your time spent with us at the Best Western Plus Wichita West Airport Inn! We look ahead to your return to us.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our travel
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 1 Mar 2024
We could not be happier to hear that our location worked out well for your travel needs! Thank you for your valued business.

8/10 Good

Cathy

Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
Thank you for your recent stay with us at the Best Western Plus Wichita West Airport Inn. We look forward to welcoming you back again, Cathy!

10/10 Excellent

Thi C

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Highly recommended
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 15 Mar 2024
Thank you for staying with us recently. We are delighted you had a good time and we hope you will visit our hotel the next time your travels bring you back to the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Staci

Business traveller
Liked: Amenities
Good breakfasts, nice clean rooms, good bathrooms too!
Stayed 2 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 26 Feb 2024
Thank you for your recommendation, Staci. We appreciate your feedback.

8/10 Good

Elson

Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
Thank you for choosing us for hospitality needs. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Plus Wichita West Airport Inn in the near future.

2/10 Terrible

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The advertisement says 24 hour a day shuttle and free airport shuttle. Oh they forgot to say, NOT ON SUNDAYS, only reason we chose this motel. When asked they said oh we suggest uber, well duh, could have paid less, stayed elsewhere and called uber. Never again! AND get your ad right!
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 28 Feb 2024
Thank you for choosing the Best Western Plus Wichita West Airport Inn. We understand your frustration and we would suggest calling ahead to be sure that you are satisifed with the outcome of your stay. We apologize for your inconvenience.

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport transportation
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 19 Feb 2024
Your business means a lot to us! We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Hotel is clean, staff friendly. Breakfast was good. Area of town can be sketchy at night but the parking lot is extremely well lit. No complaints.
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 3 Mar 2024
Thanks much for your positive review, Tracy! It was a pleasure having you stay with us at the Best Western Plus Wichita West Airport Inn. We look forward to your return to us!

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 10 Feb 2024
On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Greg

Stayed 2 nights in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 22 Mar 2024
We truly appreciate our guests feedback and we appreciate you taking the time to share yours in regard to your stay at the Best Western Plus Wichita West Airport Inn.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Best Western Plus Wichita West Airport Inn on 4 Feb 2024
Thank you for sharing your experience with us, Joseph. It was a pleasure having you as our guest and we look forward to welcoming you back on your next visit.

8/10 Good

Paige

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my business trip, not to far from where my meetings are.
Stayed 2 nights in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Jan 2024
Thank you, Paige! We're thrilled our location was perfect for your business trip and we hope you will stay with us again on future business trips.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 31 Jan 2024
Thank you for leaving a review. We’re so glad you were able to visit. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to visit us soon.

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in a good location,
Stayed 2 nights in Dec 2023
Response from Best Western Plus Wichita West Airport Inn on 30 Jan 2024
We appreciate your business and hope to welcome you back soon for another enjoyable experience.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Best Western Plus Wichita West Airport Inn on 30 Jan 2024
Thank you for taking the time to share your feedback. Please come back again and stay with us when you visit the area.