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Reviews of Coratel Inn & Suites by Jasper Park City - Wichita North

2 out of 5
Coratel Inn & Suites by Jasper Park City - Wichita North
990 N Connolly Ct, Wichita, KS

Reviews

6.8
Rating 10 - Excellent. 184 out of 675 reviews" "
Rating 8 - Good. 189 out of 675 reviews" "
Rating 6 - Okay. 112 out of 675 reviews" "
Rating 4 - Poor. 92 out of 675 reviews" "
Rating 2 - Terrible. 98 out of 675 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kobe

Stayed 1 night in Jan 2024
Response from Tracy on 2 Feb 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

4/10 Poor

Todd

Liked: Cleanliness
This motel has almost everything under renovation including the pool and breakfast. My room and bed was comfortable, but could not get the TV to work. Overall, I would compare this motel with a Motel 6 experience.
Stayed 1 night in Jan 2024
Response from Tracy on 25 Jan 2024
Dear Guest,We appreciate your feedback and are pleased to hear you found comfort in our renovated rooms and beds. We apologize for any inconvenience with the TV and assure you that we'll address this issue promptly. We hope to welcome you back for an improved stay in the future.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Basic, dated hotel
Very basic and very dated hotel. Just needed a bed for a couple hours, so it served that purpose. Couldn't find TV remote. No breakfast although post says it is included.
Stayed 1 night in Jan 2024
Response from Tracy on 22 Jan 2024
Dear Guest,Thank you for your feedback. We appreciate your understanding of our basic accommodations. We apologize for the inconvenience with the TV remote and the confusion about breakfast. We'll address these issues to enhance the guest experience, and we hope to have the opportunity to welcome you again.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stay there twice a year, it was always okay but over our xmas stay when visiting family there was a Roku remote in between our fitted sheet and regular sheets which means they never changed the sheets from the last people who stayed and there is glass on the floor chunks of glass. We told the front counter and the front counter guy told us that he would take care of it. Just look for an email. None of it never happened. No email. All of this is unfortunate because we actually like the place but that was our last stay there.
Stayed 1 night in Dec 2023
Response from Tracy on 11 Jan 2024
Dear Guest,Thank you for reaching us. We apologize for the cleanliness issues you experienced during your stay. This falls below our standards, and we are investigating this incident to prevent it from happening again. Your feedback is crucial, and we deeply regret any inconvenience caused. Please consider this an isolated incident, and we hope you'll reconsider staying with us in the future, allowing us the chance to provide you with the quality stay you deserve.

6/10 Okay

Ken

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tracy on 10 Jan 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

Abdul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 9 Jan 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

6/10 Okay

brittani

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Tracy on 10 Feb 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Tracy on 8 Jan 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

Brianna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lets start with, if you are booking because the property has a free breakfast listed, they don't actually do breakfast and you will get no refund from them despite them advertising a breakfast. Now for the rest. The huge hole in the wall where it looks like someone drove into the building that they arent trying to fix should be the first sign to leave, but the hotel lobby looks fine when you walk in. The moment you turn the corners to the room you are in the 80s. The bathroom at the beginning of the hall is broken and flooding the hallway which no one tells you. The room itself looked recently redone, but there was no trash can inside, the window was broken. There was hair all over the shower. The top sheet was just that, another sheet. Spend the extra money and go else where because you will be spending more on breakfast and a blanket to get by if you stay. Only positive was there were no bed bugs that we could see.
Stayed 2 nights in Dec 2023
Response from Tracy on 27 Dec 2023
Dear Guest,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and take it seriously. Rest assured, we are addressing the issues raised to enhance our services. We value your input and hope to have the opportunity to provide you with a much-improved experience in the future.

4/10 Poor

Brandi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on 26 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot water knob on jacuzzi tube was not connected. But they did give us a card to room next door. So I could use the one in the other room. There was trash & a bed frame blocking the outside . Outlet troubles, no light bulb in one of the lampsdoot.
Stayed 1 night in Dec 2023
Response from Tracy on 25 Dec 2023
Dear Guest,Thank you for taking the time to submit this review. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we'll address the issues with the jacuzzi tub, trash, and room amenities promptly to enhance our guests' experience. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a more satisfactory stay in the future.

2/10 Terrible

MICHAELA

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
This is by far one of the worst hotels I have ever stayed in. The front of the building has a gigantic open hole that has not even attempted to be covered. The carpet in the hallway was soaked in water from some unknown leak, and staff decided to put a wet floor sign down on top of it. Any picture of a room listed online including the picture I posted if not the room that you were paying for staff will try to put you upstairs in a room that has red carpet and is completely dirty and disgusting and outdated. They say that all the pictures online for the rooms that you book have an up charge (these are called the remodeled rooms) at check-in if you want the room matching the description you booked for. This hotel has been under a "remodel" for over 2 years. After having to basically beg to get the room that I booked I was put in a room that had water leakage coming from the wall which which was shared with the hallway that had water soaked carpet the toilet was not refilling on its own I had to fill it myself in addition to that the shower had no water pressure and that is shown in my video. When I did make a complaint about the shower in addition to all the other issues, they offered to give me another room that I could just shower in since I was supposed to be checking out soon. After a few minutes in the shower, all of the cold water stopped, and it poured out scolding hot water. After discussing this with staff, the said they knew of the issues prior, but refused a refund.
Stayed 1 night in Dec 2023
Response from Tracy on 23 Dec 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your experience falls well below our standards, and we appreciate you bringing these concerns to our attention. We are actively addressing the maintenance and service issues to ensure a significant improvement and we hope you give us another chance to provide the experience you deserve. Your feedback is invaluable in helping us enhance our services.

6/10 Okay

Ettore

Travelled with family
Nice staff isn't enough.
Nice room but skimpy on some basics: No cups, no Kleenex, no liner bag for ice bucket. Early morning loud truck idling engines. Electronic room key expired before check out time. Nice people.
Stayed 1 night in Dec 2023
Response from Tracy on 20 Dec 2023
Dear Guest,Thank you for your feedback. We appreciate your insights and apologize for the oversights with room essentials and the noise disturbance. We'll address these issues promptly to enhance our guest experience. We're glad to hear you found our staff to be nice and hope to have the opportunity to provide an improved stay in the future.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great accommodations.
Stayed 1 night in Nov 2023
Response from Tracy on 16 Dec 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that our staff was friendly and that you enjoyed your accommodations. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future. Safe travels!

8/10 Good

allura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and bright, and the room service was always on time. Will be coming back! Thank you so much.
Stayed 1 night in Nov 2023
Response from Tracy on 30 Nov 2023
Dear Guest,Thank you for your kind words! We're pleased to hear you enjoyed a clean, bright room and prompt room service. We look forward to welcoming you back for another delightful stay. Thank you for choosing us!

10/10 Excellent

Joey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean accommodations. Highly recommendable hotel.
Stayed 1 night in Nov 2023
Response from Tracy on 30 Nov 2023
Dear Guest,Thank you for your positive feedback! We're delighted you found our accommodations nice and clean. Your recommendation means a lot, and we hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Jaime

Disliked: Amenities, property conditions & facilities
Ive been to many hotels and places, the last thing i want to do is be rude or hurtful, more helpful. The place is in a good location, off the highway and close to some restaurants. The help was very nice. The room was incredibly cold, single plane window does not keep the cold out. The sheet were dirty and stained. The shower was hot, but the light in the bathroom is connected to a bathroom fan, made the room colder. You do get what you paid for.....
Stayed 1 night in Nov 2023
Response from Tracy on 29 Nov 2023
Dear Guest,Thank you for your feedback. We appreciate your constructive feedback and your kind words about our location and helpful staff. We apologize for the issues you faced with the room temperature and cleanliness. Rest assured, we'll address these concerns promptly to improve the overall experience. We value your input and hope to have the chance to provide a more comfortable stay in the future.

4/10 Poor

Antoine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tracy on 22 Nov 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future.

10/10 Excellent

mason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and the location was just great. We would certainly stay there again next time.
Stayed 1 night in Nov 2023
Response from Lia on 19 Nov 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found the room beautiful and enjoyed the great location. We look forward to welcoming you again on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tracy on 17 Nov 2023
Dear Guest,Thanks for sharing your rating. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

pamela

Travelled with family, Business traveller
This place is terrible and I would not recommend it to anyone. The sheets on the bed are about as thin as a sheet of paper, you can see right through them. It almost looks like they’re a curtain made into a bedspread. My daughters bed was sunken in the middle. It look like it could’ve been a bathtub lol. Then when we went to breakfast, I was making a waffle, but there were no forks to eat it with then I went to get a cup of coffee the coffee machine was broken and that’s the only place you could get coffee from. They had a jug of milk sitting out for cereal or to drink I’m not sure which, but it was unrefrigerated for several hours. Their breakfast is from 6:30 to 9:30. The person working at the front Desk was very unhelpful about any of the issues.
Stayed 1 night in Nov 2023
Response from Tracy on 5 Nov 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is invaluable, and we will take immediate steps to address these concerns to ensure a better stay for our guests. Please consider giving us another chance in the future to provide the experience you rightfully expected.

10/10 Excellent

Katherine

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large, comfortable and clean. The location made travel very easy and affordable.
Stayed 1 night in Oct 2023
Response from Tracy on 5 Nov 2023
Dear Guest,We're delighted to hear that you enjoyed your spacious, comfortable, and clean room during your stay. Our convenient location is a plus for making your travel easy and affordable. We appreciate your kind words and hope to host you again in the future.

10/10 Excellent

bailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at this hotel, staff were really friendly.
Stayed 1 night in Oct 2023
Response from Tracy on 5 Nov 2023
Dear Guest, Thank you for your kind words! We're delighted to hear that you had a great stay with us! Our friendly staff is dedicated to making your experience exceptional, and we can't wait to welcome you back for another wonderful visit.

4/10 Poor

brittani

Disliked: Cleanliness
They staff was very very friendly and courteous. The bad thing was there was such a strong strong smell of animal urine.
Stayed 1 night in Oct 2023
Response from Tracy on 1 Nov 2023
Dear Guest,Thank you for your kind words about our friendly and courteous staff. We apologize for the odor issue you encountered and will take immediate steps to address this to ensure a more pleasant stay for our guests. We appreciate your feedback and look forward to serving you better in the future.

10/10 Excellent

Laurie

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and bright. Staff was good
Stayed 1 night in Oct 2023
Response from Tracy on 25 Oct 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found the room clean and bright and that our staff provided a good experience. We look forward to welcoming you back in the future.

8/10 Good

Holly

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the hotel! The staff was friendly, and the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Tracy on 18 Oct 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted that you had a fantastic stay with us and enjoyed the friendly staff and comfortable, clean room. We can't wait to welcome you back for another great experience in the future.

4/10 Poor

Marcia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sorry not sorry
Person was on phone.. took forever to check in..room was blah..leaking shower TV did not work.. employee tried to get TV fixed..no luck..moved to new room..still blah..bottom of shower curtain seemed to have some sort of reddish color to it..shower curtain was cream color..so not sure why it was discolored..would not recommend.. trying to do something special for kids.. small getaway.. disappointed
Stayed 1 night in Oct 2023
Response from Tracy on 5 Oct 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the inconveniences you experienced during your stay, and we appreciate your feedback. Your comments have been shared with our team to ensure we improve our services. We're committed to providing better experiences in the future and hope you'll give us another chance to exceed your expectations.

6/10 Okay

Timothy

Disliked: Property conditions & facilities
If you just need a place to sleep, it's fine. The bathtub was quite stained with what appeared to be grease (I know it is hard to get stuff like that clean from fiberglass tubs), but it was clean enough. Bathroom fittings are old and corroded, but they work. The breakfast was better this time than in the past. The waffle maker is a nice upgrade.
Stayed 2 nights in Sep 2023
Response from Tracy on 4 Oct 2023
Dear Guest,Thank you for your honest feedback. We appreciate your understanding regarding some of the bathroom issues, and we'll work on improving those areas. We're glad to hear you enjoyed our upgraded breakfast options, and we hope to continue enhancing your experience during future stays. Your input helps us strive for better.

4/10 Poor

Daniel

Stayed 2 nights in Sep 2023
Response from Tracy on 4 Oct 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Convenient location. Towels felt like sandpaper.
Stayed 1 night in Sep 2023
Response from Tracy on 30 Sept 2023
Dear Guest,We appreciate your feedback regarding our convenient location. However, we're sorry to hear about your experience with our towels; this falls short of our usual standards. We'll be sure to address this issue promptly to ensure a more comfortable stay for our guests. Thank you for bringing it to our attention.

10/10 Excellent

Caroline

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable, and the staff was exceptionally welcoming. I highly recommend it for a pleasant and relaxing stay.
Stayed 1 night in Sep 2023
Response from Tracy on 25 Sept 2023
Dear Guest,Thank you for sharing your positive experience! We're delighted to hear that you found our clean and comfortable rooms along with our welcoming staff to your satisfaction. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Gabby

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and well-maintained, the staff was exceptionally friendly and attentive. I highly recommend this hotel for a wonderful stay.
Stayed 1 night in Sep 2023
Response from Tracy on 23 Sept 2023
Dear Guest,Thank you for your glowing recommendation! We're delighted to hear that you enjoyed our spacious, well-maintained rooms and experienced exceptional service from our friendly and attentive staff. Your kind words mean a lot, and we can't wait to welcome you back for another wonderful stay!

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They won't honor the booking agreement
I booked specifically to pay at the hotel as my companion and I were going to split the expenses. Despite the booking explicitly stating funds to be collected at the property, the clerk charged my credit card used for booking, saying it was required by their "rules." They did the same thing previously, saying it was required by the service I used to book. I don't know which time they were lying, but it has to have been one of the two. It's a decent hotel and the price is a bargain, but I'll pay more to stay elsewhere in the future since I've never had this occur anywhere else.
Stayed 3 nights in Sep 2023
Response from Tracy on 20 Sept 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

10/10 Excellent

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The friendly staff and comfortable accommodations made it a memorable experience.
Stayed 1 night in Sep 2023
Response from Tracy on 18 Sept 2023
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a wonderful stay with us and that our friendly staff and comfortable accommodations contributed to a memorable experience. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic visit!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I do not recommend
The first thing room we were put in the toilet didn’t flush and the second had bed bugs and they didn’t do anything about. Overall hoping it doesn’t follow me home
Stayed 1 night in Sep 2023
Response from Tracy on 17 Sept 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. This falls short of our standards, and we take this seriously. Rest assured, we're addressing these issues immediately to ensure a more comfortable experience for our future guests. Your concerns will not go unnoticed, and we appreciate your feedback.

10/10 Excellent

Mike

Travelled with family
Check in was smooth and room was acceptable- only tv did not work but replaced cable and all was good
Stayed 1 night in Sep 2023
Response from Tracy on 13 Sept 2023
Dear Guest,Thank you for your review, and we're glad to hear that your check-in experience was smooth and that the room met your expectations. We apologize for the TV issue but are pleased we could promptly resolve it for you. We hope you had an otherwise enjoyable stay, and we look forward to hosting you again soon.

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty sheets and floor, no shower curtain in the bathroom and no phone in the room to call downstairs to let them know
Stayed 1 night in Sep 2023
Response from Tracy on 6 Sept 2023
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. Your feedback is valuable, and we will address these concerns to ensure a more comfortable experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Allison

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
I had a wonderful stay at the hotel - the staff was attentive and the amenities were great. However, the mattress could have been more comfortable for a better night's sleep.
Stayed 1 night in Aug 2023
Response from Tracy on 31 Aug 2023
Dear Guest,Thank you for your positive feedback on our attentive staff and great amenities. We appreciate your input on the mattress and will consider ways to enhance our guests' sleep experience.

10/10 Excellent

Santos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered comfortable rooms and friendly service, making for a pleasant and relaxing stay.
Stayed 1 night in Aug 2023
Response from Tracy on 31 Aug 2023
Dear Guest,Thank you for your review! We're delighted our comfortable rooms and friendly service provided you with a pleasant and relaxing stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mejia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Enjoyed every moment of my stay, from the cozy rooms to the friendly staff.
Stayed 1 night in Aug 2023
Response from Tracy on 28 Aug 2023
Dear Guest,Thank you for your kind words! We're delighted you had a delightful stay and appreciated our cozy rooms and friendly team.

10/10 Excellent

DeLosSantos

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service and comfortable rooms, I highly recommend it!
Stayed 1 night in Aug 2023
Response from Tracy on 28 Aug 2023
Dear Guest,Thank you for your glowing recommendation! We're delighted you enjoyed our excellent service and comfortable accommodations during your stay.

10/10 Excellent

STEVEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
All the staff was very friendly and professional, good sized rooms
Stayed 4 nights in Aug 2023
Response from Tracy on 26 Aug 2023
Dear Guest,Thank you for highlighting our friendly and professional staff. We're delighted you appreciated our spacious rooms as well. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tracy on 15 Aug 2023
Dear Guest, Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, unfriendly, unsanitary(our sheets were dirty), sketchy people-you felt like your car was going to get broken into. Misleading advertisement of the facility. The pictures posted on expedia did not represent the property. No swimming pool as stated, the breakfast area was nothing as it showed in the picture and don't even let me start on the room. It was dirty, linens had human excretions on them (gross), smelled like smoke and cats.It was 54$ a night but even it was free I WOULD NOT STAY THERE!
Stayed 2 nights in Aug 2023
Response from Tracy on 7 Aug 2023
Dear Guest,Thank you for the time to share your feedback. We apologize for the experience you had during your stay. We take these concerns seriously and will address them with our team to ensure improvements. We understand your frustration and appreciate your feedback. We hope to have another opportunity to provide you with a better experience in the future.

6/10 Okay

Ann

Travelled with family
Disliked: Cleanliness, property conditions & facilities
showed up right after check-in time found carpets in hallways and stairwells dirty needing vaccumed there was a large hole busted through in the cieling tiles on our 2nd floor hall rooms need another trash can inside bathrooms breakfast had very limited choices no cooler to keep the milk in gallon jug was just left on counter to get warm
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the cleanliness issues you encountered and the lack of amenities. We appreciate your feedback and will address these areas for improvement to ensure a better experience for our guests in the future.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay! Our room was comfy, clean and we had service every day.
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your lovely review! We're delighted to hear that you had a comfortable and clean room, and that our daily service met your expectations. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, super services, helpful staff, what else do you need? Will definitely come again to this place!!
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your fantastic review! We're delighted that you enjoyed our excellent location, super services, and helpful staff. We can't wait to welcome you back for another amazing stay. Your continued support means the world to us!

10/10 Excellent

madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, clean and well-maintained. The beds were very comfortable and the amenities were great.
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our spacious rooms clean and well-maintained, with comfortable beds and great amenities. Your satisfaction is our top priority, and we look forward to hosting you again for another enjoyable stay.

4/10 Poor

Tracy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
U get what u pay for
We stayed her on our trip home i new not to expect much because i paid little but it was more disappointing then I expected the bed was comfy the room was very large however when i went to use the bathroom for the firdt time i started questioning how clean it was when there was a used towel hanging behind the door and one on the floor when i went down to see what they had for breakfast there was NO ac in the eating area ir the desk area the gallon of milk they had out fir cereal was just setting on the counter no ice on it. And as we were preparing to leave there was a man in a car next to ours passed out doirs open meth pipe hanging out his pocket
Stayed 1 night in Jul 2023
Response from Tracy on 31 Jul 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We regret any inconvenience caused during your stay. Your feedback regarding cleanliness and breakfast will be addressed with our team to ensure improvements. We take your concerns seriously and appreciate you bringing them to our attention. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and spotless, with great decor and crisp bed sheets. The staff were attentive and went out of their way to ensure that we were comfortable
Stayed 1 night in Jul 2023
Response from Tracy on 26 Jul 2023
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you found our rooms spacious, spotless, and beautifully decorated. It's wonderful to know that our staff provided attentive service to ensure your comfort. We appreciate your kind words and hope to welcome you back for another wonderful stay!