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Reviews of Hilton Whistler Resort & Spa

4 out of 5
Hilton Whistler Resort & Spa
4050 Whistler Way, Whistler, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1042 reviews" "
Rating 8 - Good. 269 out of 1042 reviews" "
Rating 6 - Okay. 129 out of 1042 reviews" "
Rating 4 - Poor. 61 out of 1042 reviews" "
Rating 2 - Terrible. 54 out of 1042 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from CW on 12 May 2024
Dear Brad,Thank you kindly for taking the time to leave us this review! We are glad you enjoyed your stay with us. We look forward to welcoming you back again in the future.Sincerely,Hilton Whistler Team

10/10 Excellent

Kaleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here for it’s great location!
Stayed 1 night in May 2024
Response from CW on 12 May 2024
Dear Kaleigh,Thank you kindly for taking the time to leave us this review! We are glad you enjoyed your stay with us. We look forward to welcoming you back again in the future.Sincerely,Hilton Whistler Team

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from CW on 13 May 2024
Dear Patricia,Thank you kindly for your review and providing this feedback. We hope you had an overall enjoyable stay with us and look forward to welcoming you back again in the near future.Sincerely,Cory

10/10 Excellent

Sambo, Everret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d love to come here again
Stayed 1 night in May 2024
Response from Annabelle on 11 May 2024
Dear Sambo, Thank you for taking the time to leave a review. We really appreciate your feedback and we glad to see you enjoyed the stay and would come back again! See you again soon. Kind regards, Annabelle

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, very friendly staff. Had a very nice stay. Will be doing it again!
Stayed 1 night in May 2024
Response from CW on 6 May 2024
Dear Cory,Thank you kindly for your review! We are so glad you enjoyed your stay with us. We look forward to seeing you again in the near future.Sincerely,Hilton Whistler Team

10/10 Excellent

Collette

Stayed 3 nights in Mar 2024
Response from CW on 29 Apr 2024
Dear Collette,Thank you for taking the time to leave us this 5/5 review! We are glad you had an enjoyable visit to Whistler. We look forward to seeing you again soon.Sincerely,Cory

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the facilities at the hotel mainly our room in terms of cleanliness and comfort! I really enjoyed the swimming pool and the hot tub that made our short stay even more pleasant.
Stayed 1 night in Apr 2024
Response from CW on 30 Apr 2024
Dear Anita,Thank you kindly for your lovely review! We are so glad you enjoyed your stay with us and we can't wait to welcome you back again soon.Sincerely,Hilton Whistler Team

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CW on 29 Apr 2024
Dear Serena,Thank you kindly for taking the time to leave us this review! We are so glad you enjoyed your stay with us. We look forward to welcoming you back again soon.Sincerely,Cory

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
All good but the parking lot underground is extremely expensive and really poorly laid out.
Stayed 1 night in Apr 2024
Response from Annabelle on 27 Apr 2024
Dear Kathleen, Thank you for taking the time to leave a review, we appreciate the feedback. We try to remain competitive with our parking rates with the other hotels, but we do appreciate parking in Whistler is at a premium. We hope to see you again soon. Kind regards. Annabelle

10/10 Excellent

Ignacio Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms, staff and the location. Breakfast was amazing
Stayed 2 nights in Mar 2024
Response from Annabelle on 26 Apr 2024
Dear Ignacio Tomas, Thank you for taking the time to leave a review, we appreciate the feedback. I will share the feedback with the rest of the team and we hope to welcome you back again soon. Kind regards, Annabelle

10/10 Excellent

gabriela

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Annabelle on 27 Apr 2024
Dear Gabriela, Thank you for taking the time to leave a review, we appreciate it. I'm glad to hear you enjoyed your stay and we hope to welcome you back again very soon. Kind regards, Annabelle

8/10 Good

Melda

Stayed 1 night in Apr 2024

2/10 Terrible

Bharat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CW on 23 Apr 2024
Dear Bharat,Thank you for taking the time to leave us this feedback. We apologize that your stay did not meet your expectations. We'd like the chance to make this right with you, if you could please reach out to the manager on duty at your convenience we would be happy to speak about your stay. We look forward to hearing from you.Sincerely,Cory

6/10 Okay

David be

Travelled with partner
Expensive for what it is. Noisy, not very clean
Stayed 2 nights in Apr 2024
Response from CW on 23 Apr 2024
Dear David,Thank you for taking the time to submit this review and for your feedback. We apologize that your stay did not meet your expectations. We hope to welcome you back in the future. Should you stay with us again please reach out to the manager on duty and we will ensure you are very well looked after.Sincerely,Hilton Whistler Team

10/10 Excellent

Miyong, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable / short distance to the ski lift
Stayed 2 nights in Mar 2024
Response from Annabelle on 19 Apr 2024
Dear Miyong, Thank you for taking the time to leave a review, we appreciate you taking the feedback. We hope to see you again very soon. Kind regards, Annabelle

8/10 Good

Julio, Kenmore

Stayed 3 nights in Apr 2024
Response from CW on 5 May 2024
Dear Julio, Thank you for taking the time to leave us this review. We are happy to know that you enjoyed your stay with us. We look forward to seeing you again soon.Sincerely,Cory

10/10 Excellent

Malay

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 3 nights in Apr 2024
Response from cw on 16 Apr 2024
Dear Malay,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory

10/10 Excellent

Rajpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from cw on 16 Apr 2024
Dear Rajpreet,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really can't beat the convenience factor. We spoiled ourselves and stayed here for a weekend in the spring when the prices were more affordable and had the full ski and ski out experience. My kids love the about 90° heated pool. My mom got a spa treatment and the rest of the family walked 100 feet to the gondola and enjoyed a good few days of skiing. We were so spoiled with ski Valet too. Note that you do have a resort fee that is charged at the hotel but it's worth it. It comes with the breakfast and ski valet and access to the pool other amenities you do have to pay parking which is about $40 a day.
Stayed 2 nights in Apr 2024
Response from CW on 14 Apr 2024
Dear Rebecca,Thank you kindly for this lovely review! We are so glad you and your family enjoyed your stay in Whistler. We hope to welcome you back again in the near future.Sincerely,Cory

6/10 Okay

Sophie

Disliked: Property conditions & facilities
...
Stayed 2 nights in Apr 2024
Response from CW on 16 Apr 2024
Dear Sophie,Thank you for taking the time to complete this review and provide feedback. We hope you had an overall enjoyable visit to Whistler. If you'd like to share any specific feedback, please contact the manager on duty at the front desk.Sincerely,Cory

10/10 Excellent

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities
The confort inside the room
Stayed 2 nights in Apr 2024
Response from Annabelle on 11 Apr 2024
Dear Enrico, Thank you for taking the time to leave a review, we appreciate it. I'm glad to see you enjoyed the stay and we hope to welcome you back soon. Kind regards, Annabelle

10/10 Excellent

Deepali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is situated in the heart of Whistler, offering convenient access to everything. One of the highlights of this hotel, especially during winter, is its proximity to the mountain and the on-site tent located directly below. After skiing or snowboarding, they conveniently collect your gear at the tent, eliminating the need for your family to carry it back and forth to the room, which was a blessing for us.
Stayed 3 nights in Apr 2024
Response from Annabelle on 10 Apr 2024
Dear Deepali, Thank you for taking the time to leave such a lovely review! It was a pleasure to read and I'm so glad to see you enjoyed your stay with us. We hope to see you again very soon. Kind regards, Annabelle

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice and friendly check in, lobby is clean and welcoming ! Room is decent - no issues. Would stay again.
Stayed 1 night in Apr 2024
Response from CW on 9 Apr 2024
Dear Adam,Thank you kindly for your review! I'm glad you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Cory

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CW on 9 Apr 2024
Dear Peter, Thank you kindly for your 5/5 review! We are so glad you enjoyed your stay with us. We hope to welcome you back again in the near future!Sincerely,Cory

10/10 Excellent

Dawn

Stayed 1 night in Apr 2024
Response from CW on 27 Apr 2024
Dear Dawn,Thank you kindly for leaving this review for your recent stay with us. We are glad you enjoyed your stay with us and we look forward to welcoming you back again soon.Sincerely,Cory

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Service was good!
Stayed 2 nights in Mar 2024
Response from Annabelle on 5 Apr 2024
Dear Matthew, Thank you for taking the time to leave a review, I'm glad to see you enjoyed your stay with us. We hope we can welcome you back again soon. Kind regards, Annabelle

2/10 Terrible

diana, Puyallup

Stayed 1 night in Apr 2024
Response from Annabelle on 24 Apr 2024
Dear Diana, Thank you for taking the time to leave a review, I'm sorry to see you were disappointed with your stay. If you have the time, we would love to hear where we can improve. Sincerely, Annabelle

6/10 Okay

Jessica

Travelled with partner
Liked: Amenities
Disliked: Staff & service
It was a nice stay but I found the staff to be quite cold and not very helpful
Stayed 2 nights in Mar 2024
Response from Annabelle on 5 Apr 2024
Dear Jessica, Thank you for taking the time to leave a review, we appreciate the feedback. I'm sorry to hear you were disappointed with the staff interactions, if you would like to discuss your stay further, I would be happy to discuss it with you. Sincerely, Annabelle

2/10 Terrible

Karendeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annabelle on 5 Apr 2024
Dear Karendeep, Thank you for taking the time to leave us a review, I'm sorry to see you were disappointed with your stay. We would like to hear more about your stay if you have the time and would like to contact us directly at the hotel. Sincerely, Annabelle

2/10 Terrible

Jodi

Stayed 1 night in Apr 2024
Response from CW on 23 Apr 2024
Dear Jodi,Thank you for taking the time to leave us this feedback. Please accept our apologies that your stay did not meet your expectations. We would greatly appreciate having the chance to speak with you about your stay and make this right with you. At your convenience, please reach out to the manager on duty and we would be happy to speak with you. We look forward to hearing from you.Sincerely,Cory

10/10 Excellent

Sandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location walking to shopping, dinning and lifts. Hotel is super clean and staff is very helpful. Great sports bar and dinning in the hotel and room service available until 10:30pm!! Loved it
Stayed 1 night in Mar 2024
Response from CW on 3 Apr 2024
Dear Sandeep,Thank you kindly for your lovely review! We are so glad you enjoyed your time in Whistler and the dining in the hotel. We hope to welcome you back again in the near future.Sincerely,Cory

10/10 Excellent

Jeremy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mountain! Great facilities. Great staff. Clean. Great room amenities.
Stayed 4 nights in Mar 2024
Response from cw on 1 Apr 2024
Dear Jeremy, Thank you kindly for your 5-star review! We are so glad you enjoyed your time with us, and we hope to welcome you back again in the near future.Sincerely,Cory

8/10 Good

Gurpreet

Stayed 1 night in Mar 2024
Response from CW on 23 Apr 2024
Dear Gurpreet, Thank you for taking the time to submit this review. We are glad you had an enjoyable stay with us and we hope to welcome you back again soon.Sincerely,Cory

8/10 Good

Patti

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Whistler base and all the village amenities! Pet Friendly property!
Stayed 1 night in Mar 2024
Response from cw on 1 Apr 2024
Dear Patti, Thank you kindly for your review! We are so glad you enjoyed your time with us, and we hope to welcome you back again in the near future.Sincerely,Cory

2/10 Terrible

Ashok Ashwin

Stayed 2 nights in Mar 2024
Response from Annabelle on 30 Mar 2024
Dear Ashok Ashwin, Thank you for taking the time to leave us a review, I'm sorry to see you were disappointed with your stay. I would be happy to discuss it with you if you would like to get in touch with us directly at the hotel. Sincerely, Annabelle

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clogged sink shower level did not work. Old and dated carpet. This is an old property that needs a good fixer up. I would choose a more modern facility next time
Stayed 3 nights in Mar 2024
Response from Annabelle on 30 Mar 2024
Dear David, Thank you for taking the time to leave a review. I'm sorry to hear we did not live up to your expectations. I will pass your feedback on to the rest of the team, We hope we can welcome you back again in the near future. Sincerely, Annabelle

10/10 Excellent

Zauhreen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff very central to everything
Stayed 1 night in Mar 2024
Response from Annabelle on 29 Mar 2024
Dear Zauhreen, Thank you for taking the time to leave a review, we appreciate the feedback. I will be sure to pass the feedback on to the rest of the team. We hope to see you again soon.Kind regards, Annabelle

10/10 Excellent

Daryl Sean Boswell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay but I think double beds are and should be a thing of the past. Minimum bed size should be queens. Beds are super comfy tho and rooms are nice and spacious. Love the pool and hot tub and sauna. Wish the gym was a little better equipped.
Stayed 2 nights in Mar 2024
Response from Annabelle on 27 Mar 2024
Dear Daryl Sean, Thank you for taking the time to leave a review, we appreciate the feedback. I will pass on your feedback to the management team regarding the bed sizes and gym. We hope to see you again soon. Kind regards, Annabelle

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from CW on 16 Apr 2024
Dear Jessica,Thank you for your 5/5 review! We are glad you enjoyed your stay with us. We hope to welcome you back in the near future.Sincerely,Cory

8/10 Good

Sissy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
overall, it’s a good stay! Walkable to gondola, and the swimming pool is nice and warm. Yet the room facility is a little old, and bedding looks not so clean. But I like the little kitchen. So I still will come next time, anyway.
Stayed 1 night in Mar 2024
Response from Annabelle on 25 Mar 2024
Dear Sissy,Thank you for taking the time to leave a review, we appreciate your feedback. I will be sure to pass your feedback on to the rest of the team. We hope to see you again soon. Kind regards, Annabelle

10/10 Excellent

seyedeh saina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from cw on 26 Mar 2024
Dear Seyedeh, Thank you kindly for your 5 star review! We are so glad you enojyed your stay with us. We hope to welcome you back again in the near future.Sincreley,Cory

10/10 Excellent

Anna

Stayed 1 night in Mar 2024
Response from Annabelle on 13 Apr 2024
Dear Anna, Thank you for taking the time to leave a review, we appreciate the feedback. we're glad to see you enjoyed your stay and hope to welcome you back again soon. Kind regards, Annabelle

10/10 Excellent

Scott

Stayed 1 night in Mar 2024
Response from Annabelle on 12 Apr 2024
Dear Scott, Thank you for taking the time to leave a review, we appreciate the feedback and hope to welcome you back again very soon. Kind regards, Annabelle

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service
I would have given a 5 star review, as the staff and were were really great. I enjoyed a three day getaway with my son which was nice. The only thing that needs to be sorted are the two broken hot tubs that were weren’t working at all. All the jets in both tubs weren’t working. And for a mini skiing holiday, this is a tragedy. Besides that, the staff were really lovely, incredible location and the room was wonderfully comfortable.
Stayed 2 nights in Mar 2024
Response from CW on 22 Mar 2024
Dear Mark, Thank you kindly for taking the time to provide us with your feedback and thank you for speaking with me upon check out. I apologize that the jets were not working as intended during your visit with us. I have informed our Maintenance team who have looked into the issue. I'm glad you had positive interactions with our staff members and had an overall enjoyable visit. We look forward to welcoming you back to Whistler in April! Sincerely,Cory

8/10 Good

Darril

Stayed 1 night in Mar 2024
Response from CW on 9 Apr 2024
Dear Darril, Thank you for taking the time to leave us this review. We are glad you had an enjoyable stay with us and we hope to welcome you back again in the near future.Sincerely,Cory

10/10 Excellent

sepideh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the lifts
Stayed 4 nights in Feb 2024
Response from Annabelle on 20 Mar 2024
Dear Sepideh, Thank you for taking the time to leave a review. We really appreciate your feedback. We love the location here too! We hope to see you again soon. Kind regards, Annabelle

10/10 Excellent

AGUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was Great. Everything was splendid.
Stayed 1 night in Mar 2024
Response from CW on 19 Mar 2024
Dear Agustin, Thank you kindly for your wonderful review! We are so glad you enjoyed your stay with us. We hope to welcome you back to Whistler again soon.Sincerely,Cory

10/10 Excellent

Jaskirat

Travelled with partner
Liked: Staff & service, property conditions & facilities
Thin walls. Noise travels & the room could have been a little cleaner upon check in. Toilet & shower need upgrades for sure.
Stayed 3 nights in Mar 2024
Response from Joseph - Guest Services on 18 Mar 2024
Dear Jaskirat, Thank you for taking the time to leave us a review. We hope your stay was pleasant. We will be sure to note your comments and pass them on to the appropriate department. We hope you consider us staying with us again for your future stay in Whistler.Kind Regards,

10/10 Excellent

Lilin, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Whistler Village Gondola. Ideal place to stay for a ski trip
Stayed 6 nights in Mar 2024
Response from Joseph - Guest Services on 18 Mar 2024
Dearl Lilin, Thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us and our location in the heart of beautiful Whistler Village. We would love to welcome you back for your future stays in Whistler. Kind Regards,

6/10 Okay

Justin

Travelled with group
Liked: Cleanliness, staff & service
10 minute walk to the chair lift, also near a bus stop. Bad: mattresses, literally couldn't sleep and put couch cushions on ground. One member of our group just paid for another hotel. Replacing the mattresses would make me come back, but without that I won't recommend.
Stayed 3 nights in Mar 2024
Response from CW on 18 Mar 2024
Dear Justin, Thank you kindly for staying with us and providing this valuable feedback. The lift access is only 3 minutes from our front desk when exiting onto the village stroll. There are many bus stops nearby and I'm glad you enjoyed this proximity. Thank you for the feedback regarding our mattresses, we will certainly take this into consideration when the time comes to update our guest bedrooms. We hope to have the chance to welcome you back again in the future. If there is any further feedback you'd like to provide, please contact the manager on duty at the hotel at anytime. Sincerely,Cory