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Reviews of Hilton Grand Vacations Club Whistler

3.5 out of 5
Hilton Grand Vacations Club Whistler
4580 Chateau Boulevard, Whistler, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 152 out of 290 reviews" "
Rating 8 - Good. 90 out of 290 reviews" "
Rating 6 - Okay. 28 out of 290 reviews" "
Rating 4 - Poor. 13 out of 290 reviews" "
Rating 2 - Terrible. 7 out of 290 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nataly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to go to the ski resort but not to go to the whistler village
Stayed 2 nights in Mar 2024

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Liars
This property was a members club. They were super nice and welcoming at first, but room service showed up while we were out skiing without request and stole one of our personal towels. Spoke with the front desk about it and they called back and said they did not take anything but our bedsheets. That definitely was not true. Unless somehow they managed to dye the towels a different color. Also, they recommended a taxi service that couldn’t accommodate ski luggage while they knew we had it. Was almost late for the shuttle out due to this recommendation.
Stayed 7 nights in Jan 2024
Response from Rose on 28 Jan 2024
Thank you for your feedback. We did ask the team member who've perform the cleaning in your room and mentioned that we did not notice any towel that different from what we have, unless it is different color. Also, I believe that whenever we are calling for a taxi on behalf of our guests, we always mentioned the number of luggage, so I'm not sure why the driver said that. Again, we apologize for the inconvenience, and we thank you for your understanding.

4/10 Poor

Jeff, Thornhill

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Especially for the price I had to pay the room was small and in the need of an upgrade. Also to enter my room you had to use your key card for one door that led to a small entrance where you could access two different rooms so I had use my key card twice
Stayed 2 nights in Jan 2024
Response from Rose on 24 Jan 2024
Thank you for your feedback. Unfortunately, the room that you booked is part of the lock off and this is the reason why you need to tap your key twice. Also, to have more spacious area, we recommend booking a 1-bedroom unit.

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was very helpful. Property is in need of updating, but very comfortable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Fredrik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Heather

Stayed 4 nights in Dec 2023

4/10 Poor

Brad

Travelled with family and small children
Liked: Cleanliness, amenities
We booked the Hilton Gran Vacations Whistler 2 hours before we arrived. When we checked in they could not find our reservation. They called Expedia but they were 'closed'. I finally called the 1800 number myself and got someone on the line to speak with the hotel. The check in process took about 40 mins. Not a smooth check in with 2 overtired babies after a long drive.
Stayed 1 night in Nov 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to explore Whisler.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kaye

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was large for a studio suite and clean. The staff were friendly, courteous and helpful.
Stayed 8 nights in Sep 2023

8/10 Good

HERBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were great. Rooms need refreshing. Baths very worn and fixed with a tube or more of white silicon. Bathtub talked back if you moved while showering Location was fantastic. Concierge was very knowledgeable.
Stayed 1 night in Aug 2023

10/10 Excellent

Nikki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool with water slide. Staff were friendly and attentive. We plan to book again next summer. :)
Stayed 3 nights in Aug 2023

6/10 Okay

Seema

No
Stayed 2 nights in Aug 2023
Response from Guest Services on 6 Sept 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Good

Bob's

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Nick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regular travellers to whistler BC and decided to try this property out for our most recent trip. We were very happy that we did. The children really enjoyed the pool and waterslide , arcade area and the movie theatre. Whilst it is missing some amenities in the form of a restaurant it is right next door to the fairmont and adjacent properties and there is a very handy market on site. Cleanliness was good and staff were very friendly. We will most definitely repeat our stay in the future
Stayed 3 nights in Aug 2023

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not free parking as suggested.
Enjoyed the stay, receptionist were great but the concierge not so great, she sent us on a walk to get to know the town which was really odd especially when it was pouring with rain, so unnessesary as got splashed by traffic as well, very strange advice, also you will read free parking, this is not true.
Stayed 2 nights in Aug 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2023

10/10 Excellent

Bulgan Amarsaikhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home! Every detail is thought through, made our stay enjoyable, comfortable and very pleasant. Clean, spacious rooms, beautiful and great beds for everyone and parking included too. Boys loved the pool, especially their water slide, so fun! And stuff is amazing-lovely front desk people and great service, asked for an extra soap and it was delivered within five minutes. Location is perfect too- very close to the village but away from all the crowds and noise and close to everything. We will be choosing Hilton on our next vacay!
Stayed 3 nights in Aug 2023

10/10 Excellent

Larry

Travelled with family
Stayed 1 night in Aug 2023

6/10 Okay

Sharon

Liked: Cleanliness, amenities
Young adults kept us up partying outside our window at 2am . Limited communication with staff ,and hard to get a hold of anyone at the resort to answer questions.
Stayed 2 nights in Aug 2023
Response from Rose on 19 Aug 2023
Thank you for taking the time to complete the survey. Your feedback is highly appreciated and will help us to improve our ability to serve you. Please do not hesitate to contact us if there is anything we can assist you with.

10/10 Excellent

Mandy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities are great kids/adults always love the slide ! Rooms are clean and spacious with amazing AC during this heat wave in BC.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing additional to add
Stayed 1 night in Aug 2023

10/10 Excellent

corina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
We had a great time! Our place was very large with lots of space and storage and even laundry! Pretty clean overall and well appointed. We are going to book for next year. The location was fabulous! We all loved the pool and water slide. We will bring our bikes next time as there’s bike storage and trails right outside the door!
Stayed 3 nights in Aug 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, great place to go, our grandkids loved it, something for everyone. Kitchen was well equipped, great emenities
Stayed 3 nights in Aug 2023

10/10 Excellent

Lizette E

Stayed 1 night in Aug 2023

8/10 Good

Marivick, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Rustic decor of the Lobby. The ceilings of the rooms are very low but otherwise it is Rustic Cabin style decor. Just fits Whistler style. We have a good time!
Stayed 2 nights in Aug 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was clean and well maintained and extremely comfortable. The gardens surrounding the units were stunning and well kept. Staff were friendly and helpful
Stayed 2 nights in Jul 2023

10/10 Excellent

Inchang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place😊
Stayed 1 night in Jul 2023

10/10 Excellent

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Liked he fact had an adult area.
Stayed 2 nights in Jul 2023
Response from Rose on 26 Jul 2023
Thank you for your feedback and we hope to welcome you again soon!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and value for the money
Stayed 2 nights in Jul 2023
Response from Rose on 26 Jul 2023
Thank you for your feedback and we hope to welcome you again soon!

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Rose on 26 Jul 2023
Thank you for your feedback and we hope to welcome you again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rose on 17 Jul 2023
Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Marcella R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back!
Loved having a full kitchen, walkable to many places. A fun Sunday market to go to right by the hotel. Pool was fun with shaded areas and waterside fit the kids. The Peak to Peak is a must do! Loved that you could communicate by text with hotel if I had any questions or needs.
Stayed 2 nights in Jul 2023
Response from Rose on 17 Jul 2023
Thank you for your feedback. We look forward to welcoming you back soon.

8/10 Good

Luz

Stayed 1 night in Jun 2023
Response from Rose on 17 Jul 2023
Thank you for your feedback. We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value but some room for improvement
Compared to the Fairmont next door, this was good value. 3* rather than 4, but half the price when we stayed. Nice to have a bathtub! But the roller blind did not screen out enough daylight, and the toilet paper is the really thin poorly absorbent kind.
Stayed 2 nights in Jun 2023
Response from Rose on 3 Jul 2023
Thank you for your feedback. We hope to be welcoming you again soon!

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for location, very convenient, quiet and had all the amenities we needed. Would highly recommend this location.
Stayed 4 nights in Jun 2023
Response from Rose on 3 Jul 2023
Thank you for your feedback. We hope to be welcoming you again soon!

8/10 Good

Brianna

Travelled with family
Overall property was ok, old decor and needs a Reno to support fees. Resort fees were high for services provided. Requested a late check out, denied. Won’t stay here again, could of stayed at a much nicer hotel for the same price.
Stayed 2 nights in Jun 2023
Response from Rose on 3 Jul 2023
Thank you for your feedback. We hope to be welcoming you again soon!

6/10 Okay

joseph

Stayed 6 nights in Feb 2023
Response from Rose on 3 Apr 2023
Thank you for your feedback.

10/10 Excellent

Peter, Sammamish

Stayed 3 nights in Nov 2022

4/10 Poor

Bodil

Travelled with family
Disliked: Amenities, property conditions & facilities
Very outdated hotel. Poor layout of garage/parking making it difficult to park
Stayed 2 nights in Nov 2022

8/10 Good

Dixon

Stayed 1 night in Nov 2022

4/10 Poor

Lathieban

Disliked: Cleanliness

8/10 Good

Louie

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
pretty nice place, good hot tub and pool and amenities
Stayed 2 nights in Sep 2022

8/10 Good

Thuy An

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location, great amenities in the room too
Stayed 1 night in Sep 2022
Response from Rose on 25 Sept 2022
Thank you for your feedback!

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Felt very serene and private, room was clean and front desk was very helpful. Would stay again for a relaxing stay
Stayed 1 night in Sep 2022
Response from Rose on 25 Sept 2022
Thank you for your feedback!

10/10 Excellent

Anest

Stayed 2 nights in Aug 2022

8/10 Good

Katie

Stayed 7 nights in Aug 2022
Response from Rose on 25 Sept 2022
Thank you for your feedback!