Dear Robert,Thank you for sharing your concerns regarding the check-in process and parking at our Lodge. We apologize for any inconvenience you experienced during your stay.Regarding parking, we do offer three 15-minute spots for check-in at the bottom of the parking ramp for our guests' convenience.As for the check-in form, please be informed that Expedia does not share guest information with us, which is why we require guests to provide their details upon arrival for credit card pre-authorization purposes. We understand that this additional step may seem redundant after booking through Expedia.Your feedback is invaluable to us, and we will strive to improve our services based on your comments. We hope you enjoyed your stay despite these inconveniences and that you will consider staying with us again in the future.Warm regards,

Dear Constance,Thank you for taking the time to share your feedback with us.We apologize for any inconvenience you experienced with our parking facilities. We understand that tight parking can be frustrating, and we appreciate your understanding on this matter. Your feedback helps us to continually improve, and we will certainly take your comments into consideration as we strive to enhance our guest experience.We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.Best regards,

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our staff and accommodations. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful stay!

We're thrilled to receive a 5-star rating from you! Thank you for taking the time to share your feedback. We're delighted that you had such a positive experience with us. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

Thank you for your review! We're glad to hear that you enjoyed your stay and found the room to be very clean. We're constantly making updates to improve our property, and we're pleased that you noticed and appreciated them. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our place in Whistler. Your recommendation means a lot to us.We can't wait to welcome you back again in the future!

Thank you for your review! We're delighted to hear that you enjoyed your stay with us at Whistler Village. We take pride in providing everything you need for a comfortable stay, and we're thrilled that you found our room clean and comfortable.We look forward to welcoming you back for another stay in the future!

Dear Jorda,We sincerely apologize for the unfortunate experience you had during your check-in. We genuinely regret any inconvenience caused and would like to assure you that your feedback is taken very seriously.Please know that the front desk is managed by a private company, and we will be forwarding your feedback to them to address this matter promptly. We understand the importance of a positive guest experience, and your comments will be used constructively to improve our services.We appreciate your candor and thank you for bringing this to our attention. We hope that, in the future, you might reconsider staying with us to experience the high standard of service we strive to provide.Should you have any further concerns or if there's anything else you'd like to discuss, please feel free to contact us directly.Warm regards,

Dear Michelle,Thank you for choosing to stay with us! We hope you had a comfortable and enjoyable experience. If you have any feedback or comments about your stay, please feel free to share them. We value your opinion and look forward to welcoming you back in the future. Safe travels!

Dear Danielle,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you enjoyed your suite and the convenient location of our property.We're sorry to hear about your concerns regarding the parking situation and the recreational area. We'll certainly take your comments into consideration as we work to enhance the overall guest experience.If you do decide to return, please feel free to contact us in advance, and we'll do our best to make your stay even more enjoyable.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,

Dear Erin,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our convenient location and that you had a great Whistler getaway.We're glad you were able to make use of the pool and hot tub area during your stay. Your comments about the room's condition are duly noted, and we appreciate your understanding that while the rooms may not be in "brand new" condition, we prioritize cleanliness and safety.We apologize for the inconvenience you experienced with the room code and the fireplace. We'll certainly address these issues to ensure a smoother and more comfortable stay for our future guests. Your feedback helps us improve, and we are committed to resolving these matters promptly.We hope to have the opportunity to welcome you back in the future, and we'll strive to provide an even better experience next time.Best regards,

Thank you for your feedback! We're delighted to hear that you had a wonderful stay. We strive to provide a comfortable and convenient experience for our guests. If you have any more comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future!

Dear Adam,Thank you for taking the time to share your feedback and for choosing to stay with us. Your comments are valuable to us as they help us understand how we can make improvements and enhance the experience for our guests. If there are specific areas where you feel we could have done better or any suggestions you have, please don't hesitate to share them. We're always striving to provide the best possible service and accommodations.We hope to have the pleasure of welcoming you back in the future, and we'll do our best to ensure your next stay is even more enjoyable.Warm regards,

Thank you for the wonderful response, We look forward to hosting you again soon.

Dear Catherine,Thank you for staying with us and taking the time to leave a review.We hope to see you again soon on your next visit to Whistler.Best,

Thank you for your feedback! We look forward to welcoming you back in the future!

Hello Karen,Thank you for the positive comments. We are glad to hear that you enjoyed your stay with us and we are looking forward to your next visit!

Dear Chad,Thank you for your kind feedback! We're delighted to hear that you found the room and bedding to your liking during your stay with us. Our team takes great pride in ensuring our guests have a comfortable and enjoyable experience, and it's always rewarding to receive positive comments like yours.We value your input and look forward to hosting you again in the future.Warm regards,

Dear Harminder,Thank you for staying with us! It was a pleasure hosting you, and we hope to welcome you back soon.Best regards,

Hello Helen, Thank you for your review, We are glad you enjoyed your stay with us, We look forward to hosting you again soon.

Hello Jackie,Thank you for your feedback. Unfortunately, there is no free parking in Whistler Village, but we try to keep the parking fees as affordable as possible. We hope you enjoyed your stay here and we are looking forward to your next visit!

Dear Christopher,Thank you for staying with us, we are glad to hear you enjoyed your weekend.We hope to see you soon on your next visit to our beautiful Town!Warm regards,

Hello Jane,Thank you for the review and for leaving us a 5 of 5 score. Your feedback is important to us and it helps to improve our service. We apologize for the misunderstanding with the garbage. We don't ask our guests to empty their garbage bins before they check- out from the room and even if we don't offer daily housekeeping our staff members are always happy to help if you need extra help or extra supplies for your room. We hope you will visit us again in the future!

Dear John,Thank you for your feedback! We're glad to hear that you enjoyed the suite overall. We apologize for the inconvenience regarding the beds not being comfortable. Your comments will be taken into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Regards,

Hello Donald,We appreciate your feedback. We are sorry to hear that the room didn't meet your expectations. We have different unit types available for our guests and we can help you to choose the one that fits best to your needs for your next visit! Warm regards,

Hello Philip,Thank you for rating us, We hope you enjoyed your stay with us and looking forward to welcoming you back again.

Hello Cameron, Thank you for leaving a review. Your feedback is important to us and it helps to improve our service. We apologize for the damaged frying pan in the unit. Please don't hesitate to inform our Front Desk about any issues that you have during your stay. We have storage with the extra supplies for our guests and the frying pan could be replaced immediately. Unfortunately, there is no free parking in Whistler Village, but we try to keep the cost of parking as affordable as possible. Warm regards,We hope your stay was overall positive and we are looking forward to hosting you again in the future.

Hello Elena, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us and we apologize for the impression that our staff gave you. We are looking forward to welcoming you back soon!

Hello Sophia,Thank you for reviewing your stay. We are glad to hear that you had a good time here and we hope you will visit us again soon!

Hello Akiko,Thank you for your feedback. We are glad to hear that you liked our location and the room. We apologize for the impression that our staff members gave you. We try to provide great customer service to all our guests. However, sometimes when is too busy we don't have time to interact with everyone as much as we would love to. We are looking forward to your next visit!

Hello Zunaira,Thank you for your feedback. We are happy to hear that you had a positive experience with us and we hope you will visit us again soon!

Hello,Thank you for giving us 5 out of 5. We are glad to hear that you enjoyed your stay and we are looking forward to welcoming you back soon!

Hello Jeovilan,Thank you for your feedback. We really appreciate the 5 stars for the cleanliness. Unfortunately, Alpenglow is a lodge and we do not offer the full hotel service. We hope you will have a chance to come back soon!Warm regards,Marianna

Dear Mark,Thank you for staying with us and taking the time to leave us a review of your recent stay at the Alpenglow Lodge.We hope to see you again soon on your next visit,Regards,

Hello Angie,Thank you for leaving a review. We are happy to hear that you enjoyed our facilities and our location. Unfortunately, there is not much we can do about the small parking spots. We hope you will visit us again soon!

Great to hear you enjoyed your stay with us! And thank you for the kind words!! We look forward to your next visit.

Sean, great to hear you enjoyed your vacation to Whistler and your stay at the Alpenglow. Hope you enjoyed a few days on the slopes!!

Hi Aleksandrs,Happy to hear you enjoyed your weekend stay!! We hope you have an opportunity to visit again soon.

Hello Jason,Thank you for giving us a 5 out of 5. We hope you will visit us again soon!

Dear Kristen,Thank you for staying with us and taking the time to leave a review and feedback.Photos are a representation of all the different Studios, and rooms assigned at check-in.We have different boutique rooms on our website, please feel free to contact us directly for your next visit and we will make sure the room you pick will meet your expectations.Regards,

Hello Savannah,Thank you for your feedback. We are sorry about the hot tub. Usually, it's open from 10 am to 10 pm every day, but we had to close it for a couple of hours for maintenance on the evening you stayed here. There is a free shuttle available from the bus stop near the lodge, so you don't have to walk in your ski boots. We are glad to hear that you liked the room and we hope you will visit us again soon!

Hello Wayne,Thank you for your feedback and for choosing us. There is a free shuttle available for everyone that can drop you off just right next to the gondolas. We hope you had a great stay and we are looking forward to hosting you again!

Hello Jimmy,Thank you for the review. Your feedback is important to us and we will definitely double-check the Murphy bed. We are happy to hear that your overall experience with us was positive and we are looking forward to your next visit!

Hello Kathryn,Thank you for leaving a review. It's great to hear that you enjoyed your stay with us and we apologize for the trouble with the parking. We hope your next visit is just around the corner!

Hello Kong,Thank you for writing a review. We apologize for the bathroom smell. Please next time contact our staff immediately, so we can do extra cleaning for you. We hope the rest of your stay was great and we are looking forward to hosting you again!

Hello Zofia,Thank you for your feedback. It's nice to hear that you find our staff members helpful. We are working hard to provide great service to our guests. Unfortunately, there is not much that we can do about the small parking spots. We hope you had a wonderful stay and we are looking forward to welcoming you back soon!