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Reviews of The Hand & Spear

4 out of 5
The Hand & Spear
Old Heath Road, Weybridge, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 62 out of 94 reviews" "
Rating 8 - Good. 23 out of 94 reviews" "
Rating 6 - Okay. 5 out of 94 reviews" "
Rating 4 - Poor. 2 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place i have ever stayed at! Loved it!
Response from Chloe on 3 Apr 2024
Hi Michael, thank you for your review! We appreciate feedback like this. Hope to see you again soon! Team at Hand & Spear

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Lauren on 16 Dec 2023
Hi Andrew, Thank you for the 5 Stars !! We hope you have you back very soon ! Many thanks,Emily

10/10 Excellent

Adetutu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lauren on 16 Nov 2023
Hi Adetutu,Thank you for the 5*'s really means the world to us here :)See you soon hopefully :)

2/10 Terrible

winnie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren on 16 Nov 2023
Hi WinnieSorry to see us having a one star, if you'd like to drop us an email would love to hear why and try rectify.Kind regardsPaul

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and location
Stayed 1 night in Sep 2023
Response from Lauren on 16 Nov 2023
Hi LeanneThank you for the lovely 5 stars and hopefully we will see you again.Kind regardsPaul

8/10 Good

Maxine

Stayed 1 night in Sep 2023

10/10 Excellent

Nina

Liked: Staff & service, amenities, property conditions & facilities
Wonderful environment, charming room and a lovely, helpful staff.
Stayed 1 night in Sep 2023
Response from Lauren on 16 Nov 2023
Hi NinaThat's so lovely to hear that you loved the environment and room and that the team were helpful, I will be sure to pass it on.Kind regardsPaul

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lauren on 16 Nov 2023
Hi JesseThank you for the 4 stars and hopefully see you again in the near future.Kind regardsPaul

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Friendly & helpful staff. Excellent air conditioning! Good breakfasts. Found the bed in room 6 a bit too hard. Had problems with TV.
Stayed 3 nights in Aug 2023

10/10 Excellent

Helen

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
recent stay
Lovely comfortable rooms with huge bathrooms, coffee machines and Sky TV. Nice very big pub so rooms had some noise from garden as you'd expect. We choose to eat there and were disappointed in the roasts - service slow and potatoes very hard.
Stayed 1 night in May 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

PHILIP

Stayed 1 night in Apr 2023

10/10 Excellent

Marcus

Stayed 1 night in Mar 2023

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice restaurant and pub.
Stayed 1 night in Mar 2023
Response from Lauren on 16 Nov 2023
Hi BrianThank you for the lovely 5stars. Location is so easy for people travelling and glad you enjoyed the restaurant and pub.Hopefully we will see you again next time you visit the area.Kind regardsPaul

10/10 Excellent

Maxine

Stayed 1 night in Dec 2022

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!!!
We chose this hotel for a mini break away and it was every bit as beautiful as it looked in the pictures. We stayed in room 10 which was very spacious and beautifully decorated. The bed was very comfortable, and it was nice and peaceful for a great night's sleep. The breakfast we had the following morning was next to the log fire and absolutely gorgeous. I cannot wait to return to the hotel for another break away from home.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Dave on 9 Sept 2022
Many thanks:)

8/10 Good

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all so friendly and I slept like a baby
Comfy room, nice shower, spacious room, really friendly staff, brekkie was good. Coffee was a bit bitter in the restaurant and there were flies in the bathroom, I suspect that had come through the window but there were enough to be notable.
Stayed 1 night in Jun 2022

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff were very friendly and welcoming. The room was small for two people as a double room. The pre guest room check was poor. The toilet seat was not fitted and had missing fixings. I repaired this fault myself. Shower door handle was broken and kept coming off the door, reported to staff. Cupboard door knobs were either missing or kept coming off in my hand., reported. Door key had to be reprogrammed everyday to gain access to the room. TV had intermittent fault which made viewing difficult. Overall not in my opinion good value but staff did try their best to make the stay a pleasant one. Happy to stay in the hotel again but not in that room.
Stayed 6 nights in Jan 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Lovely Vintage Hotel, although because of *Covid* it was pretty empty. Stayed 6 nights over Christmas, the room keys kept de-activating, so wouldn't unlock our door. Had to go to reception at least 6 times to get keys re-activated, annoying when you come home late at night & cant get into your room !! Also needed the key to gain access into the reception area, so had to wait outside in the cold until we could get someones attention, but this was dealt with promptly & efficiently each time. The manager was friendly, chatty & approachable. The cleaning of the room was done every day to a good standard. We booked Christmas dinner at the hotel. When we went to be seated, we were offered a small round table for 2, that had been set for 3, & were told we could bring the other small round table over for more space !! I refused, as everyone else was sat on big tables with plenty of space, so we were then seated on a larger table. I felt as if we were an afterthought that had to be squeezed in, although id booked months before !! I ordered the fillet steak, I wasn't asked how id like it cooked, it was a bit overdone, Also, it was supposed to include all the trimmings ( as stated on the menu ) but it didn't. I had to ask for Brussels, & had no Yorkshire, carrots, roast parsnip or a pig in blanket. But, what I did have was tasty. For what we paid, I just felt that we should have got what was promised on the menu. Overall, the stay was comfortable, & staff were friendly.
Stayed 6 nights in Dec 2021

8/10 Good

Delyth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hand and spear accommodation
Very comfortable the room was a bit cold when we arrived but a kind member of staff increased this so it improved. On the whole a lovely stay xx
Stayed 2 nights in Dec 2021

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find
We had a brilliant stay at the Hand and Spear. The decor was really quirky but fun and we loved it. Room was well equipped and comfortable. Staff were very friendly and efficient - and the Sunday roast was probably the best I've ever had !!
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It is a nice venue, good location. Quite noisy in evenings as we were there over weekend given pub below but that was expected.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Power cut with faulty keys
The soup and dessert were great for the restaurant, the problem was I also stayed at the hotel room upstairs and kept being the only room with power cut each night cos of the fuse box, had to flick the fuse box ourselves to get electricity back on, and then the next evening could not even enter the room due to keys being reprogrammed. Just do the restaurant, don't do the hotel.
Stayed 2 nights in Nov 2021

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, clean and safe, room spacious and quiet, very pleased with the hotel.
Stayed 1 night in Nov 2021

6/10 Okay

susan

Stayed 1 night in Nov 2021

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great,friendly and professional staff,the room was clean,cosy and comfortable.Dinner and breakfast were both delicious and value for money,relaxed atmosphere,exactly what we wanted Will definitely go back .
Stayed 1 night in Oct 2021

10/10 Excellent

Niamh

Stayed 1 night in Oct 2021

10/10 Excellent

Grahame

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Had a fabulous 2 night stay, room really nice with mini bar for drinks and nibbles. I ate in the pub part both nights and food was excellent, will definitely stay again when down in that part of the world.
Stayed 2 nights in Oct 2021

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bar, staff & restaurant, a really attractive place. Nice food (although I do despise being served food on a plank of wood. I can just about cope with a burger & fries on one but a steak!? No no no). Breakfast was lovely. Room was very comfortable with a well stocked mini fridge & free tea & coffee. Overall a really enjoyable weekend, would recommend especially if you like a busy vibrant atmosphere.
Stayed 2 nights in Oct 2021

8/10 Good

Hal, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management was extremely helpful. Courteous and knowledgeable . Lost my wallet but found it late in the day. Great getaway place but close to railway station and a 10 min walk to Weybridge town centre.
Stayed 1 night in Sep 2021

8/10 Good

Hal, APO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, Very cozy accommodations.
Stayed 1 night in Sep 2021

10/10 Excellent

G H

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. We stayed one night and had a very tasty meal at the hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
What a fantastic stay. The staff were so friendly and made us feel so welcome. The room was fantastic, clean and like home from home. Drinks were pricey but nothing unusual for the area. We would definitely come again.
Stayed 3 nights in Aug 2021

4/10 Poor

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms but very poor food
Reception on arrival and room very good however the food was very disappointing. Table service not good as had to keep asking about food/drinks and then keep reminding staff to clear plates. Had the food been good then I could forgive the poor service as they were "short staffed" but given the very poor food overall I have to say this was a very disappointing experience.
Stayed 1 night in Aug 2021

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Room was very clean and nicely decorated, breakfast was very good quality
Stayed 1 night in Aug 2021

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stay
Just an overnight stay, very comfortable room with excellent facilities. Meal in the pub restaurant was good. Would stay again
Stayed 1 night in Jul 2021

10/10 Excellent

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent inn…pub, bedrooms, food and beer all really good, staff all polite and helpful…I’ll definitely stay there next time I’m in the area
Stayed 1 night in Jun 2021

8/10 Good

HUW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

K

Liked: Staff & service
Disliked: Property conditions & facilities
Staff great but room not properly maintained
Staff are very friendly but there were some issues with the room. Someone had stolen the sink plug o ring so water would not stay in the sink for shaving. Not noticed before our arrival or fixed during our 3 day stay. Shower door allows water to leak onto the floor
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hoteliers provided a non intrusive and supportive stay. Kind and courteous on arrival, lovely rooms, we enjoyed a tasty meal, and rested well
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic - great welcome and look after throughout our whole stay. Perfect for short overnight stay and close to town. Warmly recommended.
Stayed 1 night in May 2021
Response from Oli on 30 May 2021
Hey, Thank you so much for your awsome review, really happy to read you had a nice time with us! Kindest regards Oli and the Hand and Spear team

8/10 Good

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Overall good service, a good sized room, very comfortable bed, tasty breakfast, good location close to the station. Can recommend.
Stayed 1 night in Oct 2020
Response from Oli on 9 Dec 2020
Hey Giancarlo Thanks for your review, Were all really happy to see you enjoyed your stay with us and i will certainly pass on your kind words about chefs breakfast, We hope to see you again in the future and we all hope your staying safe. Kindest regards Oli and the Hand and Spear team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Lino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and staff are very friendly.
Stayed 1 night in Feb 2020