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Reviews of Comfort Inn Wethersfield - Hartford

2.5 out of 5
Comfort Inn Wethersfield - Hartford
1330 Silas Deane Hwy, Wethersfield, CT

Reviews

6.8
Rating 10 - Excellent. 197 out of 823 reviews" "
Rating 8 - Good. 238 out of 823 reviews" "
Rating 6 - Okay. 164 out of 823 reviews" "
Rating 4 - Poor. 97 out of 823 reviews" "
Rating 2 - Terrible. 127 out of 823 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Claudia

Travelled with family
Disliked: Property conditions & facilities
Hallways smelled horrible. Dirty. Room was clean.lobby and elevators were always wet,unsafe.
Stayed 1 night in May 2024

10/10 Excellent

Gloria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms are very small. Not enough towels. The sink was not sanitized
Stayed 3 nights in May 2024

6/10 Okay

Steve

Travelled with family
They need an upgrade. The rooms r too motel like . Staff r great tho
Stayed 2 nights in May 2024

8/10 Good

Shamera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

joshua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sink would not drain. The shower curtain rod fell off the wall. The water temp in the shower was cold or blistering hot. The pool was closed for repairs
Stayed 1 night in May 2024

10/10 Excellent

Pranav Bharadwaj

Stayed 1 night in May 2024

2/10 Terrible

Shateria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

KARL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property looks like it might be getting renovated. The pool did not work and smelled like weed. The grass was very overgrown.
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

Mariel

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Good

Osvaldo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good fot the price
Stayed 1 night in Mar 2024
Response from GM on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Tasha

Travelled with partner
Big blood stains on the carpet!
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Kijani

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches, hair in shower/bed, stains on sheets and floor, and there were cranberries, pecans, and pretzels under the pillows. STAY AWAY! Hay cucarachas y la cama fue sucia!!!
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Good

Charles C

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and professional
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Good

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Very small breakfast area. Left my I pad there- supposed to send it to me- hope they do.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I got there. The front of the hotel was not what was shown in photos. That was my 1st turn off. Then I got there check in was at 2pm I got there at 6pm. They told me my room was not ready. So to help with the inconvenience they gave me late check out for 1pm. When I got to my room there was crumbs and balloons on the side of the beds. The refrigerator was nasty the tub was nasty. And the room smelled like someone was just smoking in there. It was a non smoking room. When I went to complain about my room they just did not know what to do. They was overwhelmed with the same complaints from other people. This may have been my worst experience with staying at a hotel. I will never go back there.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Lina

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel definitely needs an update and makeover there was peeling around the room and on the door. The carpet had dark stains in it. The bathroom looked like it had a quick clean up because the bathroom still had hair in the bathtub and walls. There was also a roach crawling around the sink in the bathtub. It was the cheapest hotel we could get for an event we were attending and knew we were just gonna be in and out but still…. When you have to check your bags so you don’t bring a roach home with you….
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Marcelo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs desperately a renovation. The bathroom and the carpet were in a very bad condition.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

Archan

Liked: Staff & service
It was good, the rooms are old but staff was nice
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was courteous, friendly. The facility , including my room was very run down and in need of maintenance, repairs.
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

William

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled like weed in the elevator and the actual room smelled overwhelmingly like cigarettes. Carpet dirty with stains and to top it all off, there were not 1, but 2 roaches creeping in the bathroom.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Michael

Very good
Stayed 3 nights in Apr 2024
Response from gm on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

hooked

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The management at this hotel is horrible. Absolutely. Horrible food in the fridge. The door was open on pond. Arrival the pool is Close to the beam dirty. The staff is extremely unfair when it comes to getting A. Refund for your room. Did not even get to sleep the entire night because it was so disgusting
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Shateria

Stayed 7 nights in Apr 2024

10/10 Excellent

richard

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from GM on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

Clay, Silver Spring

Disliked: Cleanliness, amenities, property conditions & facilities
I expected more, especially for the rate paid. Gym was outdated,not worthy of name. I wanted to use the elliptical machine, it didn't have the features ones used to,such as resistance,incline. Opted to walk outside instead. Things improved outside,there were sidewalks! Amazing for being so close to the highway. Check in was usual ,nothing special . Hope breakfast is acceptable.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Devereaux

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY RUDE MANAGER & CLEANING STAFF THREATENING US BECAUSE ROOM WAS COVERED IN TOXIC MOLD BED WALLS FLOORI HAVE VIDEOS AND SAMPL
Stayed 3 nights in Apr 2024
Response from GM on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Unfortunately, I was travelling during your stay, can you please help me by letting me know which manager did you meet? Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Bernard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

8/10 Good

Sandy

Ok
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Gladyani, Lemoyne

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
The outside can make you think it’s a nice place. The hallways where smelling like cigarettes. The room I rented was smelling dirty that I had to go buy refreshments to make atlease my night stay better, floor had red stays like if it was blood, the towels had black spots like mold.The staff was rude and didn’t know much when I asked questions.in overall I won’t go back there. I rather spend the money for the right spot.
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

Rachel

Travelled with family and small children
Liked: Staff & service, amenities
Decent for the money. The staff was friendly and the location is convenient. Both online and in the room book state that breakfast was until 10am but ehen we got to the breakfast room around 9:10 it was closed with a sign on the door that breakfast was until 9am. The next morning we got there before 9 and it was disappointing. They were out of just about everything and there werent many choices. The room was okay. It was clean overall but there was a stain on one of the blankets and the room had a weird smell. It was also a bit dated and you could hear the people from across the hall at times. Lastly, I didn't like that they charged my card hours before we checked in when we selected pay at hotel.
Stayed 2 nights in Apr 2024
Response from Stuart A. Cohen on 15 Apr 2024
Dear Rachel,Thank you for the overall comments. On the property description page, it is stated that we reserve the right to pre-authorize the credit card on busy or sold out evenings. When we are sold out, we have to verify the credit card guaranteeing the room is valid so that we can hold the room for late arrival. We receive so many bad and declining credit cards that on high occupancy evenings, we have no choice. I am very sorry if this has caused any inconvenience.

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found a roach in the room we asked for bug spray and the staff bring the spray meaning there was roaches in the hotel if they carry bug spray the carpet was stain and the bathtub dirty
Stayed 2 nights in Apr 2024
Response from Stuart A. Cohen on 15 Apr 2024
We are very sorry about the issue you raised but thank you for the overall positive comments.

10/10 Excellent

Tearah

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stuart A. Cohen on 15 Apr 2024
Thank you for the kind review.

10/10 Excellent

Aneisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Stuart A. Cohen on 15 Apr 2024
Thank you kindly Aneisha.

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 1 night in Apr 2024
Response from Stuart A. Cohen on 15 Apr 2024
Thank you Mitchell. I will pass your comment along to the team.

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room smelled terrible, had wet used towel under the sink, sink was clogged, dirty toilet...but the beds were so comfortable and the staff was really nice.
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Shiana, manchester

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
lots of roaches, everywhere you turn there was a roach greeting you in the space you wanted to enter. sleep with one eye open here
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

4/10 Poor

Tajhane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Daniele

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

najma

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

10/10 Excellent

Alexandra

Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. Thanks

6/10 Okay

Rene

Stayed 1 night in Mar 2024
Response from Stuart A Cohen General Manager on 2 Apr 2024
Thank you Rene

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked 4 times to have my room cleaned. It never happened in the 9 days there. I had to get towels and toilet paper from the front desk. The breakfast was never filled in a timely manner and the day after Easter there was no food at all at 8:10am The one girl doingbreakfastwas actinglike the food was coming out of her pocket and was was ridiculous when asked for more eggs and sausage. I had 3 breakfasts out of 9 days because it was ridiculous. Also the elevator was broken and no button to floor one. Always had to wait for other elevator and apparently someone got stuck in it one day. I will never stay here again. Management needs to ridiculed badly.
Stayed 6 nights in Mar 2024
Response from Stuart A Cohen General Manager on 2 Apr 2024
Karen, I find it interesting that you stayed for 6 nights then added two more nights then complained about the property. Choice Hotel's policy is we clean stayover rooms every 3 days unless specifically asked for additional service. This is posted at the front desk, it is also posted in every guest room and the desk clerk will ask you as well. In addition, if there happens to be a Do Not Disturb sign on the door, the staff will not bother you.

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities
Horrible. I didn’t stay more than a hour in this disgusting place. Should be condemned honestly Would not recommend
Stayed 1 night in Mar 2024
Response from Stuart A Cohen General Manager on 2 Apr 2024
Fairly interesting review since you checked in on 3/29/24, spent a night then rebooked the following night.

8/10 Good

Marie

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Stuart A Cohen General Manager on 2 Apr 2024
Thank you Marie

2/10 Terrible

Jesus

Stayed 1 night in Mar 2024
Response from Stuart A. Cohen on 15 Apr 2024
We are quite sorry if the hotel was not up to your standards. We do thank you for the response and hope you will consider us in the future.

2/10 Terrible

Tanya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Stuart A. Cohen on 18 Mar 2024
Thank you

10/10 Excellent

Tia

Stayed 1 night in Mar 2024
Response from Stuart A Cohen General Manager on 14 Mar 2024
Tia, you just made my day with your rating. I will advise the team and they will feel proud. Thank you kindly.

4/10 Poor

Ivania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was close to the stores staff was great but hotel was dirty
Stayed 4 nights in Feb 2024
Response from Stuart A Cohen General Manager on 14 Mar 2024
Thank you kindly for your feedback.

2/10 Terrible

Kayla

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs remodeling this hotel is run down and should not require deposit for booking
Stayed 1 night in Feb 2024
Response from Stuart A Cohen General Manager on 14 Mar 2024
Kayla, every hotel requires a security deposit or places an additional hold on your credit card. If your complaint is about that, there is nothing we can do for you