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Reviews of Hampton Inn Boston - Westborough

2.5 out of 5
Hampton Inn Boston - Westborough
15 Connector Road, Westborough, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 544 out of 765 reviews" "
Rating 8 - Good. 169 out of 765 reviews" "
Rating 6 - Okay. 30 out of 765 reviews" "
Rating 4 - Poor. 9 out of 765 reviews" "
Rating 2 - Terrible. 13 out of 765 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness
Friendly staff
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in May 2024
Response from Tiffany Cummings, Front Office Manager on 7 May 2024
Thank you for your feedback! We hope to see you again soon. :)

4/10 Poor

KELLY

Unclean
Stayed 1 night in Apr 2024
Response from Tiffany Cummings, Front Office Manager on 23 Apr 2024
Good afternoon and thank you for taking the time to fill out our survey regarding your stay with us. Was there anything specific you'd like to share about your stay?

10/10 Excellent

Michael

Liked: Amenities
Excellent place to stay
Stayed 3 nights in Apr 2024
Response from Tiffany Cummings, Front Office Manager on 19 Apr 2024
We appreciate your feedback, and we hope to see you again soon!

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024
Response from Tiffany Cummings, Front Office Manager on 30 Apr 2024
Thank you for your feedback! :D

10/10 Excellent

Hilary

Stayed 1 night in Mar 2024
Response from Tiffany Cummings, Front Office Manager on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast area was awesome. The employee that worked both days was super friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Tiffany Cummings, Front Office Manager on 9 Mar 2024
Thank you for your kind words.

10/10 Excellent

Carly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Tiffany Cummings, Front Office Manager on 24 Feb 2024
Thank you for your feedback!

10/10 Excellent

Weilun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiffany Cummings, Front Office Manager on 13 Feb 2024
Good morning. Thank you for taking the time to fill out our survey regarding your stay with us here at the Hampton Inn in Westborough, MA! We appreciate your feedback and hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiffany Cummings, Front Office Manager on 13 Feb 2024
Good morning. Thank you for taking the time to fill out our survey regarding your stay with us here at the Hampton Inn in Westborough, MA! We appreciate your feedback and hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Vanessa

Business traveller, Travelled with partner
Excellent
Stayed 1 night in Jan 2024
Response from Tiffany Cummings, Front Office Manager on 13 Feb 2024
Good morning. Thank you for taking the time to fill out our survey regarding your stay with us here at the Hampton Inn in Westborough, MA! We appreciate your feedback and hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

8/10 Good

Kelly

Travelled with family
Liked: Staff & service, property conditions & facilities
Comfortable room, good breakfast, very friendly staff, easy parking.
Stayed 1 night in Jan 2024
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Frank, Northborough

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Marvin

Everything was so amazing
Stayed 1 night in Dec 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

6/10 Okay

Adrianne

Stayed 1 night in Dec 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Room was very nice quiet, perfect for me. Very clean as well. Bed was a little firm for me, but still very nice....the only thing I would suggest is adding a fan in the bath. One for toilet use and foggy mirrors....but great other than that
Stayed 1 night in Dec 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love feeling like I’m home away from home! It’s our favorite hotel when visiting our daughter!
Stayed 1 night in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 30 Nov 2023
Thank you for your kind words and we hope to see you again soon! :)

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. I have stayed at this hotel before as it is convenient when I am visiting family. I enjoyed the breakfast in the lobby.
Stayed 1 night in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 30 Nov 2023
Thank you for your kind words and we hope to see you again soon! :)

10/10 Excellent

Monay Pereira

Stayed 3 nights in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 24 Jan 2024
Thank you for your feedback! We hope to see you again soon should your travels bring you back to the Westborough area!

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an offsite restaurant on the opposite side of the hotel parking lot, making getting a meal very convenient. Route 9 is close but traffic noise is dulled in the rooms. Breakfast was sufficient. What was very interesting was that several of the hotel guests would catch their own room doors from slamming shut at the very last moment before closing - being polite to other guests, awake or asleep.
Stayed 2 nights in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 22 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area!

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 22 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great staff friendly
Stayed 1 night in Nov 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

tim, Sayville

Liked: Cleanliness, property conditions & facilities
Great place to stay
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, bright and large rooms
Stayed 1 night in Oct 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

frank

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, free coffee and breakfast. Weird chanting noises coming from outside for about an hour early morning hours (2 am) of 10/29. It sounded religious or cultish. Someone else in lobby also heard it.
Stayed 1 night in Oct 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. Wow! That's a first for me. LOL We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

CHARLES

Stayed 2 nights in Oct 2023
Response from Tiffany Cummings, Front Office Manager on 22 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area!

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from Tiffany Cummings, Front Office Manager on 22 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly.
Stayed 2 nights in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 3 Oct 2023
Thank you for your feedback!

10/10 Excellent

Joelyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a late checkin for us and the desk personnel was friendly and offered complimentary water the checkin was easy and quick
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 3 Oct 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 27 Sept 2023
Thank you for taking the time to fill out our survey regarding your stay with us! We hope to see you again soon!

10/10 Excellent

CHANGHYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 3 Oct 2023
Thank you for your feedback!

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Kids loved the pool, and free breakfast was better than typical hotels. Our room shampoo container was empty, which was inconvenient to find while actively showering. Conditioner bottle was also dirty and is weird item to be dirty. My bed blankets smelt like arm pits as well, but I had brought my own blanket and used that instead. The overall room was very up to date.
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 27 Sept 2023
Thank you for taking the time to fill out our survey regarding your stay with us! Did you tell the front desk about the housekeeping shortcomings you mentioned? We would've been more than happy to help you whether it was changing your room or getting someone to clean it. We hope to see you again soon!

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were able to check in at 2:30
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 27 Sept 2023
Thank you for taking the time to fill out our survey regarding your stay with us! We hope to see you again soon!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly staff
Stayed 4 nights in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 27 Sept 2023
Thank you for taking the time to fill out our survey regarding your stay with us! We hope to see you again soon!

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to visit the area. Enjoyed the convenience of the restaurant across the parking lot. Easy access from major road. One comment about the sheets on the bed, they were a bit too small for the bed and kept popping off. I know they shrink with many washings, happens to mine at home, but perhaps have the staff not put those on the bed if they seem too tight. I didn't like to find myself sleeping on the mattress when I woke up in the morning. Otherwise everything else was fine.
Stayed 2 nights in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 22 Sept 2023
Good afternoon and thank you for taking the time to fill out our survey regarding your stay with us. We appreciate your feedback and hope to see you again soon!

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
All was well. My room and the hallway looked like it could use a little upgrading (some rolling edges of carpeting, some holes in the shower wall where I guess a seat had once existed.) nothing major. and it was spotless.
Stayed 2 nights in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 22 Sept 2023
Good afternoon and thank you for taking the time to fill out our survey regarding your stay with us! We appreciate your feedback and hope to see you again soon! :)

10/10 Excellent

Carol

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spot and easy to find. Staff were great
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 22 Sept 2023
Good afternoon and thank you for taking the time to fill out our survey regarding your stay with us! We appreciate your feedback and hope to see you again soon! :)

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 13 Sept 2023
Thank you for your feedback!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 10 Nov 2023
Thank you for taking the time to fill out our survey regarding your stay with us. We hope to see you again soon should your travels bring you back to our area! :)

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tiffany Cummings, Front Office Manager on 4 Sept 2023
Thank you for your feedback!

10/10 Excellent

Linda, Evanston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt new or at least recently renovated. Our room was large with a nice bathroom. Breakfast was lovely. The staff were very helpful and accommodating. There wasn't much within walking distance, but the restaurant next door was good to grab dinner after we arrived.
Stayed 1 night in Aug 2023
Response from Tiffany Cummings, Front Office Manager on 4 Sept 2023
Thank you for your feedback!

8/10 Good

Arie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Towel issue
Some hairs in the bathroom and on the towels
Stayed 1 night in Aug 2023
Response from Tiffany Cummings, Front Office Manager on 4 Sept 2023
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tiffany Cummings, Front Office Manager on 4 Sept 2023
Thank you for your feedback!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Everything was clean and comfortable. The property is showing a little bit of wear, the bottom of the bathroom door was separating from the sides. No big deal but it gave an unwarranted shabby appearance.
Stayed 1 night in Aug 2023
Response from Tiffany Cummings, Front Office Manager on 26 Aug 2023
Check-in is anytime between 4pm and midnight.

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tiffany Cummings, Front Office Manager on 26 Aug 2023
Check-in is anytime between 4pm and midnight.