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Reviews of AVIA Residences on Research - Extended Stay

3 out of 5
AVIA Residences on Research - Extended Stay
25 Connector Road, Westborough, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 229 out of 474 reviews" "
Rating 8 - Good. 138 out of 474 reviews" "
Rating 6 - Okay. 68 out of 474 reviews" "
Rating 4 - Poor. 19 out of 474 reviews" "
Rating 2 - Terrible. 20 out of 474 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dorinda

Liked: Staff & service, property conditions & facilities
They were so polite and room are beautiful
Stayed 3 nights in May 2024

6/10 Okay

Louise

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
For the price it was reasonable. But the couch had stains on it. Everything else was pretty clean. They also ran out of the coffee pods not good for this type of facility. Family could not sleep due to noise.
Stayed 3 nights in May 2024

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Peace n quiet but was put on last floor rm 437 n i was not to happy broken latch n people next door smoking on porch when it says no smoking
Stayed 1 night in May 2024

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay of one night but excellent check in service and the room was very nice and easy to find. Very convenient location off route 9.
Stayed 1 night in May 2024

6/10 Okay

Leonard

Liked: Cleanliness, staff & service
I was in suite 721. The screen in the living room had a big tear in it so I couldn't use it or else bugs would get in. The whole complex is in need of more maintenance. Also the TV service there sucks!
Stayed 4 nights in May 2024

10/10 Excellent

Demi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property it was peace and quiet. The only sad thing is that the pool was closed.
Stayed 7 nights in Apr 2024

8/10 Good

Mei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel generally met my expectations, but enforcing the quiet hour policy would enhance the guest experience.
Stayed 6 nights in Apr 2024

10/10 Excellent

harley, ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel for the price
Stayed 3 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, amenities
I think place is disaster
Stayed 2 nights in Apr 2024

10/10 Excellent

Terie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very homey and comfortable. Loved having a full kitchen
Stayed 4 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family enjoyed our stay thank you so much and cant wait to come back for the summer
Stayed 3 nights in Apr 2024
Response from ms on 1 May 2024
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for you kind words towards the hotel. On behalf of our entire staff here at Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Jim

Stayed 2 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

6/10 Okay

Omayra

Travelled with family and small children
The tv from our room don’t work
Stayed 2 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Ayoub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 3 nights in Apr 2024
Response from ms on 1 May 2024
It’s wonderful to hear that you had such a pleasant stay with us! Thank you for your 5 star review. We are happy to hear that we had everything you needed to make your trip around town a fun one. Hope to see you again!

4/10 Poor

Jack

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Hanifah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ms on 1 May 2024
It’s wonderful to hear that you had such a pleasant stay with us. We are happy to hear that we had everything you needed to make your trip around town a fun one. Hope to see you again!

10/10 Excellent

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is beautiful, clean and quiet. I loved to stay here. Nobody disturb me and the parking is very easy. From my room I had a view to a beautiful trees and the apartment has everything you need. I’m sure I’ll come back in the future.
Stayed 3 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for the wonderful review towards our hotel. I am happy to hear that you enjoyed your stay with us. Thank you for being a loyal guest and I am sure we will see you back soon!

6/10 Okay

Rosalia

Stayed 2 nights in Apr 2024

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ms on 1 May 2024
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for your 5 star rating. On behalf of our entire staff here at the Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Luis

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and spacious
Stayed 3 nights in Apr 2024
Response from ms on 1 May 2024
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for you kind words towards the hotel. On behalf of our entire staff here at the Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay had some great features for us, the kitchen and the doors that closed off the bedroom area. However, one of the TV's did not work and the other only had one channel. Sadly my Keurig did not brew, and breakfast was not as advertised on the website
Stayed 2 nights in Apr 2024

10/10 Excellent

rania

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing friendly staff
Stayed 3 nights in Apr 2024
Response from ms on 1 May 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

rania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Avia Research on 12 Apr 2024
Thank you for your review, we appreciate your feedback!

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, good location
Stayed 3 nights in Mar 2024
Response from Avia Research on 3 Apr 2024
Thank you for your review! We're glad you enjoyed your stay!

8/10 Good

GINA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Avia Research on 27 Mar 2024
Thank you for your review, we appreciate your feedback!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest ahead. But nothing really around it.
Stayed 3 nights in Mar 2024
Response from Avia Research on 27 Mar 2024
Thank you for your review, we appreciate your feedback!

8/10 Good

Amlan, Skillman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy apartment, with everything you need.
Stayed 3 nights in Mar 2024
Response from Avia Research on 22 Mar 2024
Thank you for your review!

10/10 Excellent

Millicent

Liked: Cleanliness, property conditions & facilities
I love the setting ,cleanliness quiet. I would go back there.
Stayed 2 nights in Mar 2024
Response from Avia Research on 22 Mar 2024
Thank you for your review!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
No breakfast.
Stayed 2 nights in Mar 2024
Response from Avia Research on 19 Mar 2024
Thank you for your review Michael. That is correct, our property does not not offer breakfast. We hope you enjoyed the other aspects of you stay.

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Avia Research on 16 Mar 2024
Thank you for your review!

10/10 Excellent

Zorilis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing weekend to spend with my kiddos
Stayed 2 nights in Mar 2024
Response from ms on 8 Mar 2024
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024
Response from m on 8 Mar 2024
Thank you so much for the 5 Stars! It’s wonderful to hear that you had such a pleasant stay with us. We are happy to hear that you loved this place. Hope to see you again!

10/10 Excellent

Geydy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Feb 2024
Response from ms on 8 Mar 2024
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us.. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

6/10 Okay

kathleen

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was a nice place, but having to walk outside in the frigid cold to reach your room wasn’t fun. Had problems with the keycards working, and when you’re on the 3rd floor, out in The open and can’t get in the building was frustrating. No linens provided for the pull out sofa, and again had to bundle up to go to the lobby from your room and carry a comforter, linens, and pillow back upstairs while bundled up in a winter coat because of the cold was upsetting. As far as around the property, we arrived at night, and wasn’t interested in surveying the property In The cold.
Stayed 1 night in Jan 2024
Response from Jevon-GM on 9 Mar 2024
Thank you for your review. The property has changed management, we'd love for you to give us another try!

2/10 Terrible

Brendon

Stayed 1 night in Jan 2024
Response from Jevon-GM on 9 Mar 2024
Thank you for your review. The property has changed management, we'd love for you to give us another try!

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jevon-GM on 9 Mar 2024
Thank you for your review. The property has changed management, and we've gotten even better! We'd love for you to give us another try!

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the configuration of the room with a small living room. Free free problems. It said a week equipped kitchen and I called in advance about that. But, there were just 2 frying pans and one very large pot. Not great for making tea... The tub drained very slowly. TV reception was not very good. Still, overall, I like this place.
Stayed 5 nights in Dec 2023

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran out of hot water, no bedding for pull out couch, all 3 phones in room didn’t work, poor service.
Stayed 2 nights in Dec 2023
Response from m on 5 Dec 2023
We appreciate you taking the time to write a review regarding your recent stay with us. Please accept our apologies for the problems that you encountered during your visit with us. Rest assured that it is our goal to provide excellent customer service to each of our guests. We are looking into the issues that you mentioned. Hope you will give us another chance in the future.

8/10 Good

Lorwens

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marshall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, surprisingly spacious room, comfortable bed, and the sofa-bed was comfy too. Plenty of drinks and foods were available at the desk to stock the room. The TVs in the room were showing a bit of age, but they worked fine, and the hotel's wi-fi was pretty quick most of the time. Absolutely would recommend it.
Stayed 3 nights in Oct 2023
Response from M on 3 Nov 2023
Thank you for taking your valuable time to share your great experience at our hotel and for 5 STAR rating. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from t on 17 Oct 2023
We are happy you enjoyed your stay with us.

10/10 Excellent

Yi, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with good hot breakfast. Not a lot of food options near the hotel. Will stay again.
Stayed 2 nights in Oct 2023
Response from d on 11 Oct 2023
We are happy you enjoyed your stay and the hot breakfast hopefully we will see you soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Oct 2023
Response from g on 9 Oct 2023
We are very happy you enjoyed uyour stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Except the toilet seat, a little more attention was needed.
Stayed 1 night in Oct 2023
Response from g on 9 Oct 2023
We are sorry about the toilet seat, but happy you enjoyed your stay.

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a few days.
It was great to have a full kitchen with pans and utensils. I was able to cook and make my own food. Was a productive trip and hotel is close to all the places I had to go.
Stayed 4 nights in Oct 2023
Response from j on 6 Oct 2023
We are very happy you enjoyed your stay with us. We hope to welcome you home again soon.