Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Lincoln

It's okay, but not 4*

Posted 15-Jun-2015
The room was okay, but not really 4*. The check in was friendly. The shower took an eternity to reach temperature. The noise from the wedding reception seemed to go on for ever. Due to bad handwriting on the key card wallet, some poor bloke got a shock when he tried to get it to my room. He was a floor out. No corridor checks overnight. I was greeted by half eaten kebab at my door! I didn't eat as i was on a schedule. No satisfaction check on checking out. Good location for trains, shops and bars. But only a 3* not a 4* hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from norge

Greit hotel, sentralt nær stasjonen.

Posted 16-Apr-2015
Pros: Sentralt beliggende. Hyggelig betjening. God frokost. Ok priser.
Cons: Minibar på rommet mangler. Hotellet er gammelt og noen rom trenger nok litt oppussing.
Location: Midt i sentrum, nær buss, tog og taxi. Greit med tanke på utflukter f.eks. Elland Road
5 fine døgn i forbindelse med fotballtur. Greit hotel for fotballlglade mennesker.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 01-Apr-2015 on Hotels
3 out of 5
Recommended
for Personal Event
by A verified traveller

Not 4-star

Posted 23-Mar-2015 on Hotels
Staff were welcoming and friendly, but once you get past the beautiful entrance and Ground Floor area (and the impressive staircase), some of the problems with the hotel immediately become obvious. I can only guess that given the age of the building, sound-proofing isn't the best. I went for a standard single room and was assigned one on the 4th Floor. A good size with a comfy bed, but the sheets and pillow were dusty, and the room smelled of damp / mould. The windows could be opened to air the room out, but it hadn't been cleaned in a while. The bathroom / shower room was very tiny but reasonably clean. It was hard to move around with the door shut without knocking into the sink. There was no in-room safe, despite being mentioned in the Guest Directory. Free wi-fi was provided and was of reasonable speed to do work with. The noise of other guests going up and down the corridor was fairly loud, but it was the creaking more than anything that got to me. On the Saturday night, there was a function on in the venue downstairs, and the noise and music carried up even to the 4th Floor. Managed to get 2 nights for under £175 in all, but I would not have stayed if I had to pay full board as I don't think the experience was worth it. There is the convenience of it being so close to the railway station and the city centre, but I can't say that this was a 4-star stay.
3 out of 5
Recommended
for Couples
by A verified traveller

Good stay small room!

Posted 23-Mar-2015 on Hotels
Lovely hotel, the communal areas are striking, helpful staff but the rooms are small & basic I've stayed in budget hotels with similar rooms.
3 out of 5
Recommended
for Business Travellers
by Natasha

This traveller left a rating score only Posted 21-Mar-2015 on Hotels
4 out of 5
Recommended
for Personal Event
by Simon from Manchester

getaway

Posted 17-Mar-2015 on Hotels
Good stay no problems
2 out of 5
Recommended
for Business Travellers
by Peter from York

Reception service was terrible

Posted 16-Mar-2015 on Hotels
I arrived just before 18.00 I just needed to drop my case and leave. But the receptionist engaged in a long conversation with another guest and I waited patiently. After a long wait I sat down near reception. I rang the person I was meeting to say stuck in the hotel at reception with no sign of being able to check-in and so would be late. The reception was about to answer the phone and still ignore me! I politely intervened and ask her to please check me in rather than take another enquiry. She wasn't happy with this. In hindsight perhaps I should have telephoned her from reception. It was poor customer service to have a long discussion about non time critical matters while customers are waiting to check-in. Perhaps say, "I'll just check-in this customer and get back to you in a moment" (instead of a drawn out conversation about tomorrows car park charges, breakfast choice, bus services, maps, walking times, wake up calls, weather, taxis, luggage, restaurants......) Never again.
5 out of 5
Recommended
for Business Travellers
by Mark from Bury St Edmunds

Brilliant Hotel

Posted 13-Mar-2015 on Hotels
Great Hotel...stayed here many times.
4 out of 5
Recommended
for Getaway With Friends
by John from leeds

nice hotel

Posted 11-Mar-2015 on Hotels
Nice hotel no complaints. Bojan in reception was good. Very helpfull