Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom leeds

Hotel close to city centre

Posted 08-Feb-2015
Nice clean room comfy bed small room but was only a standard double room down side we was at the back of the hotel and was woken early by the notice from the alley behind emptying bottle bins but a good overall stay
3 out of 5
Recommended
for Getaway With Friends
by A verified traveller

poor for the price

Posted 25-Nov-2014 on Hotels.com
poor rooms for the price. cold water at a trickle, overly warm room. just not generally what you would class as a 4star city centre hotel.
4 out of 5
Recommended
for Personal Event
by Stefanfrom Årnes

Leeds lokalt hotell

Posted 19-Nov-2014 on Hotels.com
Bra hotell, lå bare ett par 100 meter unna togstasjonen. rent og fint.spiste ikke frokost der så kan ikke si noe om det.
1 out of 5
Recommended
for Business Travellers
by Andrewfrom Camberley

Noisiest hotel in Leeds

Posted 13-Nov-2014 on Hotels.com
Extremely noisy due to traffic noise. Needs double glazing sound proofing urgently
2 out of 5
Recommended
for Couples
by larnafrom essex

noisy nights

Posted 11-Nov-2014 on Hotels.com
i chose this hotel because i wanted somewhere nice looking that was near the town centre. I paid £250 for a night, so i assumed the room would be the same size or bigger than a premier inn room.It was not, it was half the size of a premier inn/ travel lodge room. After going into the town which was lovely, we went back to the room, where a wedding reception was being held. This loud event which we could hear in our rooms clearly was on until 3am. Which i feel was unacceptable, we were not notified until we went down to reception to ask when the noise would stop. We explained that we wanted to sleep and ask to be moved to the other side of the building or a higher floor but the flat out refused. I will not be returning to this hotel.
1 out of 5
Recommended
for Business Travellers
by Stuartfrom Bedford

How on earth has tis hotel aceived a 4* AA Award??

Posted 25-Oct-2014 on Hotels.com
Tired, dirty and in need of refurb. I was expected to pay £129 for a room with no heating, a shower that had seem better days and a cooked breakfast that frankly was fit for the bin.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Leeds

Posted 14-Oct-2014 on Hotels.com
I was very impressed by the fact we were allowed into our room early (we were attending a wedding nearby) which the staff had said was possible but we would only know on arrival if the room was ready, which is totally understandable. The room and service were great, very friendly and helpful staff. My only complaint was an additional charge of £20 for parking - I thought this was an unreasonable amount as most hotels provide parking as standard. We were told there was a charge when booking in but I assumed it would be a nominal amount.
1 out of 5
by A verified traveller

Hotel was very tired. Room was awful

Posted 13-Oct-2014
Cons: Everything really needs improving at this hotel.
From start to finish the visit to the hotel was disappointing. When calling the hotel the staff could not hear us due to a wedding party in the reception area - we had to keep calling back. When we arrived you could hardly hear the desk staff due to the noise coming from the wedding party. Why were the wedding in the reception area and not in the bar or another function room? When we arrived in the room we were thoroughly disappointed. The room was very poorly decorated and the lighting was awful. The furniture in the room was scratched and would not have looked out of place at a second hand furniture store. This is NOT 4 star quality by any stretch of the imagination. The bar in the hotel is so small and soulless I hardly see the point of having it. The breakfast was a joke......all the food that was meant to be ot was cold and the sausages were for hobbits. Why is the quality of the brWill not stay at this hotel again.
5 out of 5
Recommended
for Business Travellers
by Emefpe

This traveller left a rating score only Posted 08-Oct-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Preston, Lancs.

Nice hotel but a bit expensive

Posted 18-Sep-2014
Pros: Easy to check in, nice accommodation, and easy to check out
Cons: Knowing what was going on, on this particular week, ie auditions etc, get more staff in to help out.
Location: The location of the hotel to Leeds railway station was very good and easy to find. I didn't venture out due to the activities within the hotel.
I checked in on Monday 15th September with no problems. I then went to the restaurant for an evening meal. The restaurant was grossly under staffed compared to the amount of guests present. It didn't help when one waitress spent about 10 to 15 minutes talking to two presumed guests and was quite oblivious to what was going on around her. Her actions were not what you would expect in a busy restaurant. The following morning I went for breakfast, knowing I would have to pay for it as it wasn't included in the booking. When I checked out, I was asked if I had a tkt or a card, and when I said no, I was charged the same price for my breakfast as I paid for my main meal the night before. This made my breakfast very expensive.