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Reviews of The Met Hotel

4 out of 5
The Met Hotel
King Street West Yorkshire, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 332 out of 1009 reviews" "
Rating 8 - Good. 377 out of 1009 reviews" "
Rating 6 - Okay. 169 out of 1009 reviews" "
Rating 4 - Poor. 78 out of 1009 reviews" "
Rating 2 - Terrible. 53 out of 1009 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tracey

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with everything you might want. It was a bit dated in the room but for the price it was great. Would happily stay again
Stayed 1 night in Mar 2024
Response from Stephanie on 12 Apr 2024
Dear Matthew, We are thrilled to receive your positive feedback about your recent stay at our hotel. It brings us joy to know that you had a wonderful experience, and we appreciate you taking the time to share your kind words. Your encouraging comments motivate us to continue providing excellent service. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!Kind RegardsStephanie PuGuest Service Manager

8/10 Good

Brian

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Stephanie on 12 Apr 2024
Dear Brian, Thank you so much for taking the time to share your positive experience with us. We look forward to welcoming you back on your next visit. Best regards, Stephanie PuGuest Service Manager

8/10 Good

Paul, Blackburn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned period hotel. Ideal for the city centre.
Stayed 1 night in Apr 2024
Response from Stephanie on 8 Apr 2024
Dear Paul,Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are glad to see you enjoyed hotel's convenient location. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie PuGuest Service Manager

6/10 Okay

Hakim

Travelled with family, Business traveller
Liked: Staff & service, amenities
Historic building
Stayed 1 night in Apr 2024
Response from Stephanie on 5 Apr 2024
Dear Hakim, Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stepphanie Pu, Guest Service Manager

10/10 Excellent

Kyle

Stayed 1 night in Mar 2024
Response from Stephanie on 14 Apr 2024
Dear Kyle, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. We look forward to welcoming you back on your next visit. Kind RegardsStephanie Pu Guest Service Manager

6/10 Okay

Joanne

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Stephanie on 25 Mar 2024
Dear Joanne, We appreciate you dedicating time to provide feedback on your recent stay. Your insights are genuinely valued, and we thank you for sharing your thoughts. Your choice of The Met Hotel is highly appreciated, and we are committed to making your next stay a more satisfying experience. Thank you once again for sharing your feedback with us.Best regards, Stephanie Pu Guest Service Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite noticably noisy from floor above when movement. But worst thing is scaffolding covering the building so i couldnt find it!!
Stayed 1 night in Mar 2024
Response from Stephanie on 24 Mar 2024
Dear Rachel,Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are sorry to hear that your experience was disturbed by noises and scaffolding, and we sincerely apologise for any inconvenience you may have encountered. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie PuGuest Service Manager

8/10 Good

Justine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in early and reception staff were friendly and helpful
Stayed 1 night in Mar 2024
Response from Stephanie on 4 Mar 2024
Dear Justine, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel and services. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards,Stephanie Pu Guest Service Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated hotel in the centre of Leeds in a glamorous older building full of character and charm. The staff thoughtfully switched my room to one on a higher floor due to a function as I was leaving early in the morning to catch a flight, and also offered me coffee in the morning due to a pre-breakfast departure. Would definitely recommend to anyone looking for a characterful and affordable hotel with polite and considerate staff, my only regret was being unable to make use of the room for the whole night! Hotel is also conveniently located directly behind airport bus stop.
Stayed 1 night in Feb 2024
Response from Stephanie on 2 Mar 2024
Dear Jordan, We greatly appreciate you sharing your delightful experience with us! It brings us immense joy to learn that your time at The Met Hotel was enjoyable. The dedicated efforts of our team to deliver exceptional service are fuelled by moments like these, where we exceed your expectations. Anticipating your return, we eagerly await the opportunity to welcome you back on your next visit. Thank you for choosing The Met Hotel!Best regards, Stephanie Pu,Guest Service Manager

4/10 Poor

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was having extensive work being done the hotel was wrapped in scaffolding The hotel tried to put myself and my wife in separate single rooms although we had book a twin bedroom and told us their were no other rooms available We did however end up in a double bedroom after complaining (just not good enough) No discount offer for poor standards and service
Stayed 1 night in Feb 2024
Response from Stephanie on 28 Feb 2024
Dear David, We sincerely apologize for any inconveniences you experienced during your stay with us, and we appreciate your honest feedback. We take your concerns seriously and will address them promptly to ensure a better experience for future guests. We value your input as it helps us identify areas for improvement. Please be assured that your feedback had been shared with our team, and we will take appropriate measures to address the issues you mentioned. We have also messaged you via the platform for further information provided. We look forward for your response. We once again apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future.Best regards, Stephanie Pu, Guest Service Manager

10/10 Excellent

Mrs Kay

Travelled with partner
It’s in a great position for the railway 2 min walk and the centre 5 min walk great
Stayed 1 night in Feb 2024
Response from Stephanie on 19 Feb 2024
Dear Mrs. Kay, Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie PuGuest Service Manager

10/10 Excellent

Carrie-ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie on 19 Feb 2024
Dear Carrie-ann, We appreciate you dedicating time to provide feedback on your recent stay. Your insights are genuinely valued, and we thank you for sharing your thoughts. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie PuGuest Service Manager

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom very tired. Plug in sink wouldn’t pull up to allow water to drain away. Ended up removing plug
Stayed 1 night in Feb 2024
Response from Stephanie on 15 Feb 2024
Dear Jessica,Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any inconvenience you may have encountered. Your concerns have been shared to maintenance for further review. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards,Yulin Pu Guest Service Manager

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from Stephanie on 24 Mar 2024
Dear Stuart, We greatly appreciate you sharing your delightful experience with us! It brings us immense joy to learn that your time at The Met Hotel was enjoyable. Anticipating your return, we eagerly await the opportunity to welcome you back on your next visit. Thank you for choosing The Met Hotel!Kind Regards Stephanie PuGuest Service Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Stephanie on 19 Jan 2024
Dear Jane, Thank you so much for taking the time to share your positive experience with us! We look forward to welcoming you back on your next visit. Best regards, Stephanie Pu Guest Service Manager

2/10 Terrible

Emily

Business traveller
No signal poor internet
Ive been working in leeds from this hotel and have only just discovered co workers have been trying to contact me via phone calls to my mobile and the calls werent coming through. Im with EE a very reliable network and i have the latest samsung. Very disappointing. Ive lost time and money over the lack of signal
Stayed 1 night in Jan 2024
Response from Stephanie on 16 Jan 2024
Dear Emily, Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any inconvenience you may have encountered. Your concerns have been shared to management for further review. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie Pu, Guest Service Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I enjoyed my stay here. The location was great - only a couple of minutes from the train station. I was upgraded into a King room which was very comfortable and had everything I needed. There was lots of little touches that made the room great to stay in. Staff were lovely and very professional. Some of the room could do with a little updating to improve the condition, but overall the room was exactly what I needed and I have booked to stay here again on my next work trip to Leeds.
Stayed 1 night in Jan 2024
Response from Stephanie on 13 Jan 2024
Dear guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Stephanie Pu Guest Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, very convenient and comfortable. Great toiletries in the bathroom, made it fell very luxurious.
Stayed 2 nights in Jan 2024
Response from Stephanie on 13 Jan 2024
Dear guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Stephanie Pu Guest Service Manager

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stephanie on 13 Jan 2024
Dear Zoe,Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. Best Regards, Stephanie Pu Guest Service Manager

6/10 Okay

a

Business traveller
Disliked: Property conditions & facilities, room comfort
Poky met hotel
Room or I should say micro room bathroom only 800 mm wide so shower tiny to get to the toilet you need to be flexible . Bed ok and room clean however carpet has see better days maybe 20 years past .tv didn’t work .huge gap under door so light is seen all night however room was £100 a night should I expect more
Stayed 1 night in Jan 2024
Response from Stephanie on 13 Jan 2024
Dear guest, Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any inconvenience you may have encountered. Your concerns have been shared to housekeeping and maintenance departments for further review. We look forward to the opportunity to welcome you back in the future. Thank you once again for choosing The Met Hotel and sharing your thoughts with us. Best regards, Stephanie Pu Guest Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stephanie on 8 Jan 2024
Dear Guest, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.Best regards, Stephanie, Guest Service Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel stayed one night using their on sight parking . On arrival we parked the car and checked in . There was a £20 charge for parking which we were aware of when we booked but on arrival we were given this for free . Friendly staff on reception and a spacious and comfortable room . Highly recommend !! ⭐️
Stayed 1 night in Jan 2024
Response from Stephanie on 8 Jan 2024
Dear Elizabeth, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.Best regards, Stephanie, Guest Service Manager

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities, room comfort
Poor at best
Poor stay, fire alarms went off for two hours and stood in the street in the rain from 7:30-9:30pm … went into bar and water was coming through ceiling on to light fittings and no one even bothered to turn the electric off. Total fire hazard and putting a bucket underneath isn’t going to help
Stayed 1 night in Jan 2024
Response from Stephanie on 31 Jan 2024
Dear Adam, Thank you for taking the time to share your feedback about the recent stay with us. We truly appreciate your valuable comments and insights. We are sorry to hear that your experience did not meet your expectations, and we sincerely apologise for any inconvenience you may have encountered. Your concerns have been shared to management for further review. We also wanted to inform you that our hotel is committed to continuous improvement, and we are excited to share that a refurbishment is planned for later this year. This initiative aims to enhance our facilities and overall guest experience. We also wanted to inform you that our hotel is committed to continuous improvement, and we are excited to share that a refurbishment is planned for later this year. This initiative aims to enhance our facilities and overall guest experience. Best Regards, Stephanie Pu Guest Service Manager

10/10 Excellent

EZE

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Stephanie on 4 Jan 2024
Dear Eze, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. We look forward to welcoming you back on your next visit. Best regards,Yulin PuGuest Service Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay in, staff were friendly
Stayed 1 night in Dec 2023
Response from Stephanie on 4 Jan 2024
Dear Victoria, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. We look forward to welcoming you back on your next visit. Best regards, Yulin PuGuest Service Manager

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023
Response from Stephanie on 4 Jan 2024
Dear Tina, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Yulin PuGuest Service Manager

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stephanie on 4 Jan 2024
Dear Ryan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Yulin PuGuest Service Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie on 4 Jan 2024
Dear Lisa, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards, Yulin PuGuest Service Manager

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Very dated
Arrived at the Met after a long journey checked in the hotel is really dated and could bo with a bit of modernising new radiator in bathroom to keep your leg warm when visiting the toilet then went down to the bar about 4pm nobody had stocked it up from night before so we left to find somewhere with a little variety to drink so a bad start The restaurant was also dated but the food made up for the lack of sparkle in the room
Stayed 2 nights in Dec 2023
Response from The Met Hotel on 11 Dec 2023
Dear Paul, Thank you for taking the time to provide us with feedback for your recent stay.

4/10 Poor

Josie

Disliked: Cleanliness, property conditions & facilities, room comfort
No second visit
Would not stay again. Window in the room would not close properly. Was draughty and very noisy and insecure as scaffolding up to the windows. They did change our room when we complained. Less draughty but the noise from the creaking floor boards above was terrible. Did not get much sleep. Place looking very tired. Bed base stained. Staff were lovely and very friendly though. Service was good. Centrally located to town centre znd train station but need to be prepared for the noise.
Stayed 1 night in Dec 2023
Response from The Met Hotel on 11 Dec 2023
Dear Josie, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glitches
I have stayed at this hotel at least 5 times. It is great but things go wrong a lot, like this time the lift was out of service for a day. I cannot manage stairs well so the lift is an essential for me. They took us up in the service lift - that was fun. The staff are lovely however, myself and my daughter were not impressed atbeing woken by loud heavy beat music at just after 10pm on the Thursday. Same again Friday. We go to bed early and being woken was horrible.
Stayed 3 nights in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Lynn, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

Mohammed

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from The Met Hotel on 9 Dec 2023
Dear Mohammed, Thank you for taking the time to provide us with feedback for your recent stay.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the lift wasn't working but at least I was taken up in the goods lift with my bags on arrival. After that, a lot of stairs.
Stayed 1 night in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Simon, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service
Ideal location for city centre. Beautiful old facade but the rooms need an update. Very comfy beds, but the fixtures and fittings need replacing. The shower screen is too low, I am 6 feet tall and the water gies over the top of the screen
Stayed 1 night in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Julie, Thank you for taking the time to provide us with feedback for your recent stay.

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Underwhelmed
First room we were given was very dated, bathroom floor tiles were all up and down with no grout in between. Toilet bowl filled to the top with water whenever flushed even without use. Offered another room where the bathroom was a bit more up to date (still probably over 10 years old), toilet again filled to the brim whenever flushed (suspect pipework is blocked all round the building). Key cards are shocking and don’t work more than once, advised by the rude woman receptionist that they were magnetic and should be kept away from wallets and phones, to which I told her that it was, and was kept in a completely different pocket all day and it still didn’t work. To which she then responded “it’s also close to checking out time”. Overall disappointed with the stay, the rooms are not worth what they are charging (probably how they’re affording a full renovation this year), but the woman receptionist that served us probably made the stay worse than it could’ve been. Hopefully it’s easy enough for management to work out who was on reception while we stayed there, but the gentlemen who was also on shift couldn’t do more for us. Would not stay again.
Stayed 1 night in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Ryan, Thank you for taking the time to provide us with feedback for your recent stay.

10/10 Excellent

Alison

Stayed 1 night in Nov 2023
Response from Stephanie on 4 Jan 2024
Dear Alison, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at The Met Hotel. Our team takes great pride in providing exceptional service, and it is truly rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit. Best regards,Yulin PuGuest Service Manager

10/10 Excellent

Shaun

Stayed 2 nights in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Shaun, Thank you for taking the time to provide us with feedback for your recent stay.

2/10 Terrible

P J

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from The Met Hotel on 14 Nov 2023
Dear P J, Thank you for taking the time to provide us with feedback for your recent stay.

4/10 Poor

karoliina

Stayed 1 night in Nov 2023
Response from The Met Hotel on 9 Dec 2023
Dear Karoliina, Thank you for taking the time to provide us with feedback for your recent stay.

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was under maintenance which wasn’t mentioned on the listing for the hotel/room. Lifts out of order(didn’t really matter to me) scaffolding up round the building. Work men at the windows through the day (pointing/sealing round the windows) would have been nice to be informed of this by the hotel as I went back to get changed in the middle of the day. Luckily I noticed so got changed in the bathroom. The workmen did start working on/around my windows at 07.45am though which seemed pretty ridiculous on rooms that had guest staying in them. Overall hotel is pretty run down but is clean enough and ok for somewhere to sleep. I only paid £65-70 per night for the 2 nights. Was going to stay an extra night but even through Expedia would have been £239 and if I’d paid that price would have expected more than what this hotel has to offer.
Response from The Met Hotel on 9 Nov 2023
Dear Thomas, Thank you for taking the time to provide us with feedback for your recent stay.

4/10 Poor

Sarah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a good location and most of the staff were very nice, but the receptionist who checked us in spoilt our trip. We had booked a room for myself, my husband and our 17 yr old son and had booking confirmation of this. When we checked in she told us we had only booked for 2 adults and that there were no rooms available for our son. We showed her the confirmation and she said that Expedia "always do this" and that we should have phoned the hotel to double confirm in advance. She asked if the 3 of us were happy to share a kingsize bed?!! Eventually she 'found' 2 connecting rooms on the sixth floor. The lift was broken, but she relucatntly said someone could take us up in the service lift. In the morning when we went to have breakfast we were told were had only paid for 2 breakfasts and asked if we were happy to pay extra for our son? Both times our booking was 'challenged' was in front of other guests. We were really pleased with this booking before we arrived. We booked 24 hrs before when the price was reduced. Instead of enjoying the trip we were made to feel as if we were ripping off the hotel. The receptionist was called Agnes and she could have been a lot more professional. The rooms she found us were better than we thought - we were expecting an extra bed in 1 room and we got 2 rooms with a kingsize and double but she repeated the mix up was our fault as well as Expedia's incompetence. At no point did she offer an apology. I am disappointed.
Stayed 1 night in Nov 2023
Response from The Met Hotel on 7 Nov 2023
Dear Sarah, Thank you for choosing Hotel Met Leeds. We appreciate your feedback as it helps us to make improvements in areas where needed. I am really sorry you though that Agnes was unprofessional however that was not her intention. If the booking is made for one of ours King room accordingly to confirmation room will only be provided with 1 King bed, on the expedia site it states we do not provide additional beds please accept my apology for that. We have 2 family rooms which one of them luckily was available on this occasion and I can see you have been offered complimentary upgrade. I am really sorry for the misunderstanding. We hope you will give us another chance and we will be able to welcome you back to our property in the future.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Met Hotel on 7 Nov 2023
Dear John, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

SHELLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Met Hotel on 3 Nov 2023
Dear Shelley, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel, room was small
Stayed 1 night in Oct 2023
Response from The Met Hotel on 3 Nov 2023
Dear James, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

SHELLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Lovely clean hotel. An old buliding with character. Near the train station and quite central. We booked 7 rooms and everyone was happy. Nice comfortable beds.
Stayed 1 night in Oct 2023
Response from The Met Hotel on 31 Oct 2023
Dear Shelley, Thank you for taking the time to provide us with feedback for your recent stay.

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed here 3 weeks ago and the lift wasn't working. It's still not working. I think both The Met and Hotels.com should advise potential guests as its a 5 storey building
Stayed 1 night in Oct 2023
Response from The Met Hotel on 1 Nov 2023
Dear David, Thank you for taking the time to provide us with feedback for your recent stay.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping, bars and station
Stayed 1 night in Oct 2023
Response from The Met Hotel on 31 Oct 2023
Dear Sarah, Thank you for taking the time to provide us with feedback for your recent stay.

4/10 Poor

Tony

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
So....pros: it is a lovely looking building, excellent staff, Cons:had to pay 20 pound for parking, (not mentioned on the Internet when booking, unless I missed it) Put in room 208,right next to service lift, as soon as it started up Sunday morning, wide awake til departure time, (like to have a lay in when staying in hotels) extremely disappointed, dearest hotel I have ever stayed in and unfortunately for my son and I, one of the worst stays we have had. Hopefully somebody gets in touch regarding these matters, yours, tone
Stayed 1 night in Oct 2023
Response from The Met Hotel on 27 Oct 2023
Dear Tony, Thank you for taking the time to provide us with feedback for your recent stay.

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from The Met Hotel on 23 Oct 2023
Dear Susan, Thank you for taking the time to provide us with feedback for your recent stay.