Ratings based on 171 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Great hotel, super location, excellent staff!

Posted 27-Jul-2014
Staying overnight at the holiday inn! Absolutely thrilled with the entire experience. There had initially been an issue with our booking which had been resolved by the time we returned to the hotel. Staff couldn't do enough to help. Service was impeccable! The sofa bed in our room hadn't initially been made, so after informing reception, they quickly resolved this and 20 minutes later, bed was made and all was sorted. Overall, fab stay! Will definitely be returning :)
Comment from Hotel Management
13-Aug-2014 by Dean, Hotel Management
Dear Laura Thank you for taking the time to review your stay with us. it was very pleasing to read that the staff made such a positive impact on your stay. We look forward to you making a return visit should you be in the Leeds area
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, staff unfriendly

Posted 27-Jul-2014
Pros: Rooms and breakfast
Cons: Carpets worn
Location: Good location
Generally good but staff need to be a bit more friendly. No car park can be a bit off putting although you can get discounted parking facility at National Car Park next door.
Comment from Hotel Management
13-Aug-2014 by Dean, Hotel Management
Dear Guest I was sorry to read that you felt that the staff could have been more friendly. All our guest comments are made available to the team and always aid us in improving the service we offer. Kind regards Dean
5 out of 5
Recommended
for Families
by A verified traveller from Sweden

Excellent hotel staff and comfortable room

Posted 24-Jul-2014
Pros: Great value for money; Excellent customer service, comfortable room, and breakfast is included!
The hotel is in a good location for seeing much the York area. The museum next door is fantastic!
3 out of 5
by A verified traveller

Hotel is tired.

Posted 29-Jun-2014
It's ok but the room wasn't that clean and the sheets were awful.
Comment from Hotel Management
14-Aug-2014 by Dean, Hotel Management
Dear Traveller Thank you for your review. All comments aid us to improve what we offer and be assured we are focused on providing the best service to all our guests
4 out of 5
Recommended
for Everyone
by Steve from Southampton

Quieter location, but not far from town

Posted 23-Jun-2014
Pros: quiet location, usual free breakfast
Cons: carpark discount rate is not good enough - It was actually cheaper to buy the weekend pass than to pay the discounted rate.
Location: the armouries museum is next-door, shortish walk takes you towards the city centre.
The Armouries location is slightly away from the city centre, but it is not a long walk into town ( 20 minutes at most ) The biggest pain with most hotels in Leeds City centre is car-parking and this one is no exception, you have to park in the multi-storey next-door at a cost. Rooms, breakfast, staff all upto the expected Holiday Inn Express standard, no surprises If you wander around the Armouries square, you will see lots of built but not occupied shops/bars etc.
5 out of 5
Recommended
for Everyone
by Neville from Perth WAustralia

Convenient to the city and the Royal Armoury

Posted 22-Jun-2014
Pros: Convenience and no traffic noise.
Cons: Breakfast adequate but repetitious if staying longer.
Easy taxi ride from the railway and room provided was quiet and clean with all necessary services.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

spot on

Posted 16-Jun-2014 on Hotels.com
Brilliant hotel and staff
1 out of 5
Recommended
by Disgruntled

Appalling

Posted 10-Jun-2014 on Hotels.com
Exceptionally poor service from check in. Booked two family rooms. Arrived to have to wait 40mins for one family room to be made & asked if we wanted a cot for a tall 5 yr old to sleep in. Rude unhelpful staff. Not the greatest when having an autistic child with you who was getting very upset. At check out there was a party sat with someone vomiting into a bag. Toilets were near to hand but staff didn't say a word. Would not recommend at all
4 out of 5
Recommended
for Getaway With Friends
by stjohn from essex

great value

Posted 29-May-2014 on Hotels.com
Good value inc free breakfast and wifi
4 out of 5
Recommended
for Business Travellers
by St John from essex

great value

Posted 27-May-2014 on Hotels.com
Good value and location