Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lincs

Night out with friends

Posted 10-Nov-2014
Pros: Cost, pleasant staff, location and cleanliness
Cons: Prefer to have a bath but don't think that is available in Holiday Inn Express hotels
Location: Just a 10 minute walk from the centre of town which is pleasant as you can walk along by the river. Armouries nearby.
Excellent location just a short walk from the town centre. Also very reasonable to park. We have stayed before and was pleased with the service. Will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Yorkshire

Good value hotel close to Leeds City centre

Posted 04-Nov-2014
Pros: Quiet and fuss free
Location: 5 to 10 mins walk into the city centre but right next door to the Royal Armouries
We only stayed for one night as we were attending a concert in Leeds but the room was clean and quiet during the night (on the 1st floor) and the breakfast was included which was great value
Comment from Hotel Management
11-Nov-2014 by dean, Hotel Management
Dear Deb Thank you for completing a review of your recent stay. I hope you enjoyed your concert and had a great night It was great to read that you found the hotel to be good value, we do offer some great advance purchase rates and if you join the reward club scheme you can also earn points for your stay We look forward to welcoming you again perhaps for another concert stay over Kind regards Dean
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lincs

Nice hotel...good location for Leeds town centre.

Posted 11-Oct-2014
Pros: Location
Cons: Breakfast....would also have been nice to have a bath
Satisfied...pleasant stay...breakfast disappointing.
Comment from Hotel Management
23-Oct-2014 by dean, Hotel Management
Dear Jan Thank you for taking the time to review your stay with us It was good to read that you had a pleasant stay, I am sorry if you found our inclusive breakfast disappointing but hope you will return to the hotel should you be in the Leeds area Kind regards Dean
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Modern hotel near Leeds Armouries

Posted 07-Oct-2014
Pros: Comfortable bed. clean. Good shower
Location: Close to canal walks and Armouries Museum. Short walk across pedestrian bridge to shops and station . Local bus stop nearby.
Welcoming hotel with comfortable room. good choice for breakfast. Convenient multi-storey car park adjacent to hotel. Quiet area despite being close to city centre.
Comment from Hotel Management
12-Oct-2014 by dean, Hotel Management
Dear Nichola Thank you for taking the time to review your recent stay It was great to read that you found the team to be welcoming and you found the choices for our inclusive breakfast good. We are indeed situated in the quieter part of Leeds and only a short walk into the city centre with easy access from the motorway avoid the town centre traffic. We look forward to welcoming you again should you be in the Leeds area Kind regards Dean
5 out of 5
Recommended
for Everyone
by A verified traveller

Well run branch of major chain.

Posted 30-Sep-2014
Badged Holiday Inn Express but a far superior offering to UK based budget chains. Large colourful comfortable bedroom with aircon. Great big bed. Good size bathroom too. Cooked complimentary breakfast with good coffee, cereals, fruit, etc. Extremely helpful, friendly and knowledgeable staff. Reasonably priced car park adjacent. A 10-15 min walk to city centre. To station 15-20 mins. Mostly through pleasant new developments and riverside walks. Recommended.
Comment from Hotel Management
07-Oct-2014 by dean, Hotel Management
Dear Guest Thank you for taking the time to review your stay with us It was good to read that the team provided you with excellent service during you stay and that you found the hotel met with your expectations Kind regards Dean
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southampton

Good base for Leeds

Posted 30-Sep-2014
Pros: Has everything you need
Cons: Can't think of anything
Location: It's right opposite the famous Royal Armouries Museum (free)
Excellent time visiting relatives and seeing the sights
Comment from Hotel Management
07-Oct-2014 by dean, Hotel Management
Dear John Thank you for your comments I am glad you enjoyed your visit to the city and hope you will choose us again should you return Kind regards Dean
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Basingstoke

Good hotel for the Royal Armouries

Posted 29-Sep-2014
If you are attending an event at the Armouries this is the perfect location as it is next door. The area is a bit dark and quiet for lone travellers. Staff are friendly and rooms are adequate for a short break.
Comment from Hotel Management
07-Oct-2014 by dean, Hotel Management
Dear Kazza Thank you for reviewing your stay with us, I am glad you found the location of the hotel to be perfect. We look forward to welcoming you again should you return to the area Kind regards Dean
5 out of 5
Recommended
for Everyone
by A verified travellerfrom R

Great hotel, super location, excellent staff!

Posted 27-Jul-2014
Staying overnight at the holiday inn! Absolutely thrilled with the entire experience. There had initially been an issue with our booking which had been resolved by the time we returned to the hotel. Staff couldn't do enough to help. Service was impeccable! The sofa bed in our room hadn't initially been made, so after informing reception, they quickly resolved this and 20 minutes later, bed was made and all was sorted. Overall, fab stay! Will definitely be returning :)
Comment from Hotel Management
13-Aug-2014 by Dean, Hotel Management
Dear Laura Thank you for taking the time to review your stay with us. it was very pleasing to read that the staff made such a positive impact on your stay. We look forward to you making a return visit should you be in the Leeds area
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, staff unfriendly

Posted 27-Jul-2014
Pros: Rooms and breakfast
Cons: Carpets worn
Location: Good location
Generally good but staff need to be a bit more friendly. No car park can be a bit off putting although you can get discounted parking facility at National Car Park next door.
Comment from Hotel Management
13-Aug-2014 by Dean, Hotel Management
Dear Guest I was sorry to read that you felt that the staff could have been more friendly. All our guest comments are made available to the team and always aid us in improving the service we offer. Kind regards Dean
3 out of 5
Recommended
by Chastenedfrom Bedford

Check which type of room is booked!

Posted 26-Jul-2014 on Hotels.com
I inadvertently booked a 'smoking' room. The reception staff were polite but couldn't move me as they were full. The room smelled awful. The whole floor smelled of stale cigarettes. The curtains were hanging off their tracks. On the plus side the bathroom was clean and the inclusive breakfast was fairly good.
Comment from Hotel Management
18-Oct-2014 by dean, Hotel Management
Dear Chastened I am sorry that we were not able to move your room upon your arrival and I understand as a non smoker that a smoking room is the last thing you wish to have to stay in. Whilst it will not change your experience we have plans to remove the remaining smoking rooms entirely from the hotel which will avoid such an experience in the future. I hope your stay will not dissuade you from a return visit should you be in the Leeds area Kind regards Dean