Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Preston

Convenient, close to city centre

Posted 12-Nov-2014
good clean accommodation and friendly reception, bar and restaurant staff. Reasonable breakfast.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom penrith

mini break

Posted 07-Nov-2014
Pros: good rooms,wonderful friendly staff.
Location: a bit of a walk to city centre,shops,museums,restaurants,night life.
group of friends on annual B & B city break, great hotel with the most friendly courteous staff esp Matt on reception, staff recommended places to go ,booked taxis for us, fantastic concierge, brill breakfast, wonderful spa/pool etc.an all round great place to stay, lovely spacious rooms each with 2 x double beds & temple spa products in bathroom.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cumbria

city mini break,a 2 night stay.

Posted 03-Nov-2014
Location: location is a little way out from city centre.
Fab weekend in leeds staying in Crown Plaza.Staff were all amazingly friendly and made a point of speaking to guests.Rooms were super clean and very spacious with luxury toiletries.(temple spar).Great breakfast.Reception staff were most helpful.Had a manicure which was lovely.Great gym and pool area too.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Daventry

Well appointed hotel with friendly, helpful staff.

Posted 02-Nov-2014
I would recommend anybody to stay at this hotel if you are visiting Leeds. I took my young son and the staff made him feel like a VIP. The facilities including the pool, sauna, restaurant etc were first class and the room was modern, clean and fully equipped for a perfect stay. As I read on another review prior to booking, the staff aren't bound by corporate protocol and give the hotel real personality and a friendly touch. 10/10
5 out of 5
Recommended
for Everyone
by A verified travellerfrom reading

Always stay there when I visit leeds!!

Posted 07-Oct-2014
Very comfortable hotel with spacious rooms, good facilities and near to the city centre and the train station. Will definitely stay there again.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Mixed bag!

Posted 16-Sep-2014 on Hotels.com
As I was going away with my adult daughter for a spa and shopping weekend we booked a twin room. The receptionist told me that we had an executive room with a double as we had used hotels.com and they get the room types wrong. I have never had this problem before and the receptionists attitude was very dismissive as we had not booked direct with them, so we ended up with a smaller room than expected, the majority of which was taken up by a desk/work area and a double bed. It is also listed as a spa hotel, and we booked our treatments 3 weeks before our stay, but still couldn't get what we wanted as they were booked up, as they only run limited services at the weekend. Aside from that the staff in the spa were very nice and the breakfast was very good with a wide variety of choice.
5 out of 5
Recommended
for Personal Event
by Carrotsfrom Oxford

Excellent for stopover

Posted 15-Sep-2014 on Hotels.com
Very comfortable room and friendly service.
5 out of 5
Recommended
by M124ndafrom Horley

BEST NIGHT'S SLEEP

Posted 12-Sep-2014 on Hotels.com
From walking in the door to walking out, the staff were pleasant, polite and helpful. The room was lovely and the sleep spray was amazing. The restaurant food was out of this world. The inclusive breakfast, wow, not your typical hotel buffet. anything you could really want was there and fresh and hot
5 out of 5
Recommended
for Personal Event
by NWfrom Porthcawl

Excellent in all respects

Posted 09-Sep-2014 on Hotels.com
Quality excellent coupled with very convenient location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom cambridge

The best staff ever!!!

Posted 08-Sep-2014
My friend and I had a girls night away in leeds and booked the crown plaza as a cheap deal. The hotel was nice and in a good location. If you are looking for pure luxury this probably isn't the one however so far as the staff go it is second to none! From the minute we arrived they made us feel welcome. As we are not from leeds they answered all our daft questions of where to go etc. Even had some banter with the night staff when we got back from out night out! Fab stay and would definitely book again if we are in leeds !