West Loop Holidays from £1,030

The Art Deco architectural beauty of this hotel is stunning! Every time I was in the elevator area, I was wowed. We had a corner room on the 22nd floor and it was great. Lots of space and great art deco inspired furniture and lights. We had a view of the bridge and the lake. The breakfast at the French cafe was so so. Overall I highly recommend this hotel.

Bid room but not cleaned nor updated. Late check out is only at 1pm. No room upgrade offered. There was 1 day that room was not serviced until late evening. Good location

Outstanding service and facility.

I would just improve the attention in the breakfast restaurant due to a bad experience. The rest was excellent

The air conditioning did not work in my room and I had to call 3 times the first night about it. First, they said it can be centrally controlled and they would set the temperature to cool—I waited almost two hours with no change, then, called again, they sent Engineering up who said the filters were totally clogged and changed them, two hours later no change in temperature—it’s 2am at this point—I call and they offer to bring fans or that I had to pack up my things and change rooms. Horrible night. I ultimately changed rooms (down grade from my club level) where I was parking garage adjacent and a car alarm went off all night. The new room, at 2:30am, an engineer walked right in to change filters—not a great feeling for a single woman traveling. The only positive of the trip was the club lounge that had attentive service. The stay was horrible. All the rooms are loud like there’s no barrier btw the hotel and outside traffic, voices, and noise.