Lobby

Reviews of Prince of Wales Hotel

2.5 out of 5
Prince of Wales Hotel
Alberta-5, Waterton National Park, Waterton Park, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 260 reviews" "
Rating 8 - Good. 81 out of 260 reviews" "
Rating 6 - Okay. 18 out of 260 reviews" "
Rating 4 - Poor. 13 out of 260 reviews" "
Rating 2 - Terrible. 2 out of 260 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Stayed 3 nights in May 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully historic with wonderful staff
Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Property needs to be updated. Service was good. Employees were friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

James, Carthage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 1 night in Sep 2023
Response from Autum S on 1 Nov 2023
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We appreciate your feedback and are happy to hear you enjoyed your time with us. We look forward to any future visits you may plan.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must see and stay
What a wonderful experience. Hotel is just beautiful!
Stayed 1 night in Sep 2023
Response from Autum S on 1 Nov 2023
Thank you for taking the time to review your stay at the Prince of Wales Hotel. We greatly appreciate your positive feedback and wonderful photos. We hope to see you again.

8/10 Good

George, Loveland

Disliked: Property conditions & facilities
Hotel was overall dirty. Common areas carpet dirty. Internet out the whole time. Needs to be upgraded!! Surroundings were A . Mountains magnificent.
Stayed 2 nights in Sep 2023
Response from Katarina on 16 Sept 2023
Hello George,Thank you for staying with us during your visit to Waterton Park. We truly appreciate your comments. Please accept our sincere apologies about our wifi, it was not working due to unforeseen problem which we were able to address.I apologies if the carpet wasn't up to our standard, I would like to ensure you that our carpets are vacuumed and carpet cleaned on regular basis.I would like to thank you again and would like to ensure you that your comments help us to improve our services.We hope to welcome you back again soon.Kind regards,Katarina

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent experience. Just love it here
Stayed 3 nights in Sep 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 6 Sept 2023
Thanks for your feedback, Rob. We really appreciate your nice words. Hope you have an amazing day.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy. Hard to sleep. No coffee provided in the rooms. Staff was very friendly, but short handed
Stayed 2 nights in Sep 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 4 Sept 2023
Hello, Steven.Thanks for your feedback. We are sorry you had a hard time sleeping. Regarding coffee, we have complimentary coffee every morning from 6:00 to 7:00 am. Please, if you could provide us more details about your experience, we can take notice of all and make sure we can provide a better experience in the future.

10/10 Excellent

Gail

Stayed 1 night in Sep 2023

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 16 Aug 2023
Thanks so much, Charlenne, for your feedback. Hope you had a nice experience with us. If there is something else you think we could do to improve our services please feel free to let us know.

8/10 Good

thomas

Stayed 1 night in Aug 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 22 Aug 2023
Thanks for your nice rate, Thomas. We really appreciate it. If there is any detail you would like to add into your experience while staying with us, please let us know. Hope you had a nice day.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, great view, and staff was polite and friendly.
Stayed 2 nights in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 1 Aug 2023
Thanks so much Harold for your kind feedback. We hope to see you around at Prince of Wales in a near future.

10/10 Excellent

MIHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location quiet Quick check in Clean room and bathroom
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 1 Aug 2023
Thanks so much Mihai for your nice feedback, we really appreciate your opinion and we are glad you had a nice experience with us. We hope to see you again at Prince of Wales in a near future.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! It was beautiful and convenient to the hikes we were planning. A highlight of our trip for sure.
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 28 Jul 2023
Thank you so much, Victoria, for your nice feedback. We are glad that your trip was successful and fun. Hope to see you around again at Prince of Wales Hotel.

10/10 Excellent

RANDY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an architecturally beautiful building that invites your eyes to wander over it's incredibly intricate details. The views from every window are spectacular whether looking at the mountains or the lake. The staff are College aged and hailing from Canada and several other countries. All are very outgoing and helpful. Each is attentive to your needs and willing to assist. Their knowledge of the areas features and history are both interesting and useful.
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 26 Jul 2023
Good morning, Randy. Thanks so much for your kind feedback. We wish to see you again around Prince of Wales Hotel. Hope you have a great day.

4/10 Poor

Karlin

Disliked: Property conditions & facilities
It was built in 1927 and not much has been refreshed since then. If you like that kind of thing then it’s great, but for me it was old and creepy.
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jul 2023
Hello, Karlin. Sorry for your bad experience. The essence of the hotel is to give an old fashioned look and experience, as well as promoting human-nature interaction. We will take your feedback as well so we can improve our services in the future. Hope you have a nice day.

10/10 Excellent

Francisco

Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 29 Jul 2023
Thanks Francisco for your review. We really appreciate it. Hope you have a nice day.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff weee wonderful. They are excited about their jobs. Luggage guys hard working.
Stayed 1 night in Jul 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 7 Jul 2023
Good afternoon John. Thank you very much for your feedback. It motivates us to do a better job every day.We hope you have a nice day and wish to see you back soon.

6/10 Okay

Kirk

Liked: Staff & service
Historic unique property - but no AC was a bummer. There were box fans, but no outlet near the window. You can hear you neighbors through the door. the $12 parking is unwarranted given the price of the rooms.
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 8 Jul 2023
Thanks for your message, Kirk. Sorry for the inconveniences. Your feedback will help us to improve our future services. We hope you had a nice day.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. It would have been nice to have coffee available in our room
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 5 Jul 2023
Hello Jeff, and thanks for the feedback. Complimentary coffee is available 6 am to 7 am everyday. Hope you have a great day and we also wish to see you again here.

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 30 Jun 2023
Thanks for the feedback, Renata. Hope you have an awesome day. Please, come and visit us any time soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique hotel with amazing view, friendly staff, and convenient to cozy little town of Waterton
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 27 Jun 2023
Good afternoon, Michael!Thanks for the review, we really appreciate your words and feedback. Hope to see you again in the future at Prince of Wales Hotel.

10/10 Excellent

DIANE, LaPine

Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 12 Jul 2023
Thanks for your nice response, Diane! Wish you a great day and hope to see you soon.

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 11 Jul 2023
Thanks for your kind response, Steven. We wish to see you again at Prince of Wales in a near future.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent , friendly caring staff. Very windy.
Stayed 1 night in Jun 2023
Response from Mitchell Avery Front Desk Agent on 21 Jun 2023
We're glad to here you had a good time at the Prince Of Wales Hotel. We hope to see you again

10/10 Excellent

Peter, Lake Oswego

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic view. Staff exceptional.
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 18 Jun 2023
Thanks Peter for your nice feedback. Hope you had an amazing day and look forward for your next visit at Prince of Wales

8/10 Good

Kenneth S.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic building.
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 17 Jun 2023
Thanks for your nice response, Kenneth. If there is something else you can comment us so we can keep improving our services, please let us know. Hope you have a nice day and also hope to see you soon.

10/10 Excellent

trish

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 16 Jun 2023
Good afternoon, Trish!Thanks for the feedback, we really appreciate your opinion.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Anniversary return
Wonderful staff, great hotel, perfect location. Hotel needs many updates. Hopefully the owners will invest to take care of decking outside, roof, update rooms...
Stayed 3 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jun 2023
Thanks for your nice comment, Michael. It's important for us every feedback we can have from our guests. Hopefully, the hotel can have some of these updates in the future. Hope you have an amazing afternoon.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like that we had to pay for parking. That was ridiculous !!
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jun 2023
Hi, Edward. I hope you are doing ok. Thanks for the comments. So sorry if you had that impression. Every person that comes, even visitors, have a parking fee in the hotel. Have a nice afternoon.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historical hotel and views. Staff was very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jun 2023
Hi, Shirley. Thanks for the nice response and feedback. We are glad you enjoyed your stay.

10/10 Excellent

Randall

Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jun 2023
Hello, Randall. Thanks for the feedback. We are glad you enjoyed your stay.

8/10 Good

Brian

Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 30 Jun 2023
Thanks for the feedback, Brian. What do you think about your visit? Was it good? Hope you have a nice day.

10/10 Excellent

joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. Our room was very nice and clean with a large bathroom. We had an excellent dinner and some interesting cocktails.
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 12 Jun 2023
Thanks for the nice comments, Joan. We really appreciate your opinion.

4/10 Poor

Dailyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 14 Jun 2023
Hello, Dailyn. Thanks for your review. So sorry you had a bad experience. Can you please let us know what went bad so we can do a follow up of the situation? Have a nice day.

10/10 Excellent

Harold

Stayed 1 night in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 12 Jun 2023
Thanks for your kind response, Harold. We really appreciate our guest's responses and opinions.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean.
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 8 Jun 2023
Thanks for your feedback, James. We really appreciate your opinion. Have a great day

10/10 Excellent

F.D.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view of the mountains. Town was charming and quiet. Close to wonderful hikes and nature.
Stayed 4 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 7 Jun 2023
Thanks for the feedback. We really appreciate our guest's opinions and we are also happy that you enjoyed your staying. We hope to have you here again soon.

10/10 Excellent

Devon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique experience with excellent staff and on site amenities. The room was comfortable and charming. The lobby view is spectacular. Noise from the central atrium can be heard in the room but that was part of the charm and it was quiet at night. Would stay again.
Stayed 1 night in Jun 2023
Response from Katarina on 5 Jun 2023
Hello Devon,Thank you for reviewing your recent stay at the Prince of Wales Hotel. We appreciate your positive comments and we hope to welcome you again.Warm regards,KatarinaFront Desk Manager

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the spectacular views. Missed a TV
Stayed 2 nights in May 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 4 Jun 2023
Thanks Grace for your comment, we really appreciate it. The reason why we don't have a TV here is for guests to enjoy the nature and wild life. So sorry if that was an inconvenience.Hope you have a nice day.

10/10 Excellent

Lisa, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
This iconic property has amazing views! The hotel common areas are very pleasant. Rooms need some work but all in all a bucket list checked.
Stayed 2 nights in Jun 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 3 Jun 2023
Thanks for the nice comments, Lisa.We really appreciate your feedback. It will help us to improve our service for the future.We wish you a nice afternoon.

8/10 Good

Tim

Stayed 2 nights in May 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 4 Jun 2023
Thanks for your feedback, Tim. We really appreciate it. If there is something else you would like to comment in order to improve a future visit from you, please let us know. We are always happy to listen to our guests reviews. Have a nice day.

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a charming, historic place with a priceless view day and night. And the staff in the hotel as well as the restaurant and pub are wonderful- nice, helpful, welcoming, interesting- you name it. We love it there.
Stayed 3 nights in May 2023
Response from Dimitry Rodriguez- Front Desk Assistant Manager on 1 Jun 2023
Hello, Joan.Thanks for your comment, we really appreciate and value every feedback from our guests. We are glad your experience was great, and hope we can have you back soon.

8/10 Good

Gyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 1 Jun 2023
Dear Gyle,Thanks for your rate. We really appreciate it. If there is something else you can recommend us to do to make your experience even better, please feel free to let us know. Have a nice day.

10/10 Excellent

Nancy

Stayed 1 night in May 2023
Response from Mitchell Avery Front Desk Agent on 21 Jun 2023
We're glad that you had a great time here at the Prince Of Wales Hotel. We hope to see you again soon!

10/10 Excellent

Catherine

Stayed 1 night in May 2023
Response from Katarina on 19 Jun 2023
Dear Catherine,Thank you for staying at Prince of Wales Hotel we are pleased you had a good time.We hope to welcome you back again soon.Warm regards,Katarina

10/10 Excellent

Gent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Katarina on 28 May 2023
Hello Gent,Thank you kindly for your positive review. We are very pleased to hear your enjoyed the time at the Prince of Wales Hotel and we hope to welcome you back again soon.Warm regards,KatarinaFront Desk Manager

4/10 Poor

Edward, Duvall

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The shower had such a tiny flow it was useless, beds uncomfortable. The rooms had adjoining doors which were ;locked but had big gaps underneath so you could hear everything going on in the next room, so if your neighbor listens to cellphone music at 6 am it wakes you up, or if people are talking and laughing at midnight guess who is not getting any sleep?
Stayed 2 nights in May 2023
Response from Katarina on 27 May 2023
Hello Edward,Thank you for your recent stay at the Prince of Wales Hotel. We really appreciate all your comments which help us to improve service we provide.I hope you had a chance to advise us about the shower head and bed in your room during your stay.Our apologies for noise coming from room next door, we would be happy to address as soon as we would be contacted.We hope to welcome you back again soon.Warm regards,Katarina Zagorova

10/10 Excellent

Lixin

Stayed 1 night in May 2023
Response from Dimitry Jacome - Front Desk Assistant Manager on 25 May 2023
Thanks for your review, we hope you had a nice time with us. If there is anything else we can do for you please let us know.

6/10 Okay

theo

Stayed 1 night in May 2023
Response from Dimitry Rodriguez - Front Desk Assistant Manager on 25 May 2023
Thank you some much for your post-stay review. We truly sorry that your experience didn't fulfill entirely your expectations. Please, if there is something you would like to add so we can improve your experience for a second visit, please let us know. We are always happy to listen what our guests have to say. Have a wonderful day.