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Reviews of The Ritz-Carlton, Pentagon City

5 out of 5
The Ritz-Carlton, Pentagon City
1250 South Hayes Street, Arlington, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1002 reviews" "
Rating 8 - Good. 164 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located, staff were friendly, it was clean.
Stayed 1 night in May 2024

8/10 Good

Feng, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Faten

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff/service were excellent
Stayed 1 night in May 2024

10/10 Excellent

Azalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

LaTosha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Ritz. Always top notch. Location is a heavily developed area adjoining shopping mall and off highway. Convenient to Arlington and Pentagon.
Stayed 1 night in May 2024
Response from Delia, on 13 May 2024
Dear Guest,Thank you for choosing to stay with us and most importantly for taking the time to share a wonderful score it means a lot to the Ladies and Gentlemen we hope to welcome you back in the near future. Regards, Delia,

10/10 Excellent

Guzel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Delia on 13 May 2024
Dear Guest,Thank you for choosing to stay with us and most importantly for taking the time to share a wonderful score it means a lot to the Ladies and Gentlemen we hope to welcome you back in the near future. Regards, Delia,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service
Stayed 1 night in May 2024
Response from Delia, on 6 May 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. I am glad you have had a wonderful time. I look forward welcoming you to our facilities on the future.

6/10 Okay

Sophia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The ground floor and 2nd floor are beautiful. But the rooms were VERY disappointing. Old, didn't have an armoire to put clothing in. magazines were wine and something else. NO DC tourist magazine? NOT up to ritz carlton standards. Service was GREAT by check in, check out, bell desk.
Stayed 3 nights in Mar 2024
Response from Delia on 6 May 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. I do regret you have not experienced the service we are known for. I am aware of that our property we go under renovation in the near future. I look forward welcoming you to our facilities on the future.Regards,Delia,

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Delia on 6 May 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. I am glad you have had a wonderful time. I look forward welcoming you to our facilities on the future.Regards,

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Delia on 29 Apr 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Pentagon City. We are delighted to know that we have exceeded your expectation. We look forward on welcoming you back in the near future. Kind Regards,Delia,

10/10 Excellent

Shauneen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the best! Quite a bit of construction going on so approaching is confusing at the moment.
Stayed 1 night in Apr 2024
Response from Delia, on 29 Apr 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Pentagon City. We are delighted to know that we have exceeded your expectation. We look forward on welcoming you back in the near future. Kind Regards,Delia,

10/10 Excellent

joyce arden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this Ritz when we are in the DC area. From the greeters to room services, I give them 5 stars. I left an expensive piece of jewelry in the bathroom and the housekeeper took care of it by putting it on a white towel near where she found it. I was VERY HAPPY!
Stayed 3 nights in Apr 2024
Response from Delia, on 16 Apr 2024
Dear Guest,Thank you so much for staying with us and for taking the time to share and excellent score regarding the service you have experience. We take pride in our job and your feedback means a lot to us. We hope to welcome you in the near future.Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Delia on 29 Apr 2024
Dear Guest,Thank you for choosing The Ritz-Carlton, Pentagon City. We are delighted to know that we have exceeded your expectation. We look forward on welcoming you back in the near future. Kind Regards,Delia,

8/10 Good

Liviu

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
this staff is very cunning, be careful with the expenses In hotel
Stayed 3 nights in Apr 2024
Response from Delia, on 16 Apr 2024
Dear Guest,Thank you so much for staying with us and for taking the time to share and excellent score regarding the service you have experience. We take pride in our job and your feedback means a lot to us. We hope to welcome you in the near future.Regards,Delia,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Delia on 10 Apr 2024
Thank you for staying with us and for taking the time to give us such a wonderful score, it means a lot to us. We hope to see you back in the near future,

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. Location is very convenient to everything you may need. The staff were absolutely wonderful and very attentive. It had rained one day and I asked one of the parking attendants and greeters Edward if he had and umbrella and he came up with one right away. Had a great stay!!!
Stayed 2 nights in Mar 2024
Response from Delia on 6 Apr 2024
Dear Guest,Thank you for taking the time to share wonderful feedback. it really means a lot to us, as our mission is to exceed all guest expectation.Thank you for staying with us we hope to see you back. Kind Regards,Delia,

8/10 Good

Vasudha Mallika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a good, uneventful experience.
Stayed 1 night in Mar 2024
Response from Delia on 6 Apr 2024
Dear Guest,Thank you for taking the time to share wonderful feedback. it really means a lot to us, as our mission is to exceed all guest expectation.Thank you for staying with us we hope to see you back. Kind Regards,Delia,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping near by
Response from Delia on 25 Mar 2024
Dear Guest,Thank you for staying with us and for taking the time to share your experienced of our services. We hope to welcome you back in the future.Kind Regards,

6/10 Okay

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was slow. Mobil app alerted me that my room was ready 2 hours after we had checked in
Stayed 1 night in Feb 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. I do regret you did not experience the service we are known for. We take every guest feedback very seriously and will get share with the appropriate leadership to get corrected. Thank you for staying with us we hope to see you back in the near future.Regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. I do regret that your experienced with our services and facilities was not at 100%.Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Nafisa

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that needs improvement is the door ban we hear every time a nearby door closes Otherwise a great place to stay in
Stayed 3 nights in Feb 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities. We will definitely consider your feedback regarding the doors. Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel great staff, It's near the Pentagon and a Metro station to get to DC!
Stayed 2 nights in Jan 2024
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Gregg or Krista

Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING!! Huge shout out to the valet gentlemen, all of them are the sweetest souls and were so helpful with everything! The bar stuff also made my friends birthday such a treat. Can’t wait to return!
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Stayed 1 night in Jan 2024

8/10 Good

Nadine

Stayed 4 nights in Dec 2023

2/10 Terrible

Nura

Travelled with family
Disliked: Staff & service, room comfort
Not great at all
It was terrible. Horrible food, banging in the middle of the night, wasn't ritz quality was more like Holiday Inn.
Stayed 1 night in Jan 2024
Response from Delia, on 3 Jan 2024
Dear Guest,Thank you for staying with us and most importantly for taking the time to share your feedback. Please rest assure your concern had been addressed with respective and appropriate leadership.I apologized for not experiencing the service we are known for. I am aware of that my team has issue BONVOY bonus points for the inconvenienced. I hope that this have meet you expectation as resolution please let me know if there is anything else I can do to re-gain your trust. Kind Regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited friends in DC just before Christmas. Treated ourselves to staying here. Lovely super clean room, super quiet, will come again and recommend to anyone.
Stayed 1 night in Dec 2023
Response from Delia on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Donnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Delia, on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Delia, on 20 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We are very delighted you has wonderful experienced with our services and facilities.Thank you for staying with us we hope to see you back in the near future.Regards,

10/10 Excellent

Callah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendees were kind and helpful. Honestly, was a bit let down with the valet service as we pulled around and they did not acknowledge us or greet us after we sat a bit. It felt a bit awkward, so we ended up parking ourselves in the garage. The overall atmosphere of the hotel was beautifully decorated for the holidays and the area was perfect. Will stay again.
Stayed 1 night in Dec 2023
Response from Delia on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

10/10 Excellent

Dera

Stayed 4 nights in Nov 2023
Response from Delia, on 3 Jan 2024
Dear Guest,Thank you for such wonderful feedback It means a lot to us so we can continue our efforts to make our guest stay a memorable one.Happy New Year Sincerely,Delia Castro

4/10 Poor

Loki

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Delia on 12 Nov 2023
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delia on 6 Nov 2023
Dear Guest, Thank you for staying with us, and for taking the time to share your wonderful feedback. I am happy to heard you have enjoy your stay. We hope to see you back on the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this stay was fabulous
Stayed 1 night in Oct 2023
Response from Delia, on 31 Oct 2023
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,

2/10 Terrible

drew

Stayed 1 night in Oct 2023
Response from Delia on 27 Nov 2023
Dear Guests,I regret you have not experienced the service we are known for. Thank you for taking the time to share your feedback with us as it does help us to improved and placed better processed in our operations, please let me know if there is anything I ca do to re-gain to your trust. Have Wonderful Holidays.,

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at The Ritz Carlton was amazing! Super clean, super nice, very pleasant staff!
Stayed 2 nights in Oct 2023
Response from Delia on 31 Oct 2023
Dear Guest,Thank you for the valuable feedback. I am glad your stayed was wonderful stay our mission is to exceed out guest expectations.We hope to welcome you back in the near future.Kind Regards,Delia,

10/10 Excellent

Kevin and tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Delia on 22 Oct 2023
Dera Guest,Thank you for choosing to stay with us, and for sharing your experienced while stating with us. I am over joy we have exceeding our guest expectation as it's our highest mission. Thank you for your loyalty we hope to welcome you back in the future.Regards,

10/10 Excellent

Dan, Worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here. Ed, who brought our luggage up, was kind enough to explain how to get to my conference seamlessly, and provided great recommendations. Our room was immaculate, and the amenities left nothing to desire. 5/5
Stayed 1 night in Oct 2023
Response from Delia on 13 Oct 2023
Dear Guest,Thank you for taking the time to share your valuable feedback. It means a lot to us as exceeding our guest expectation it's our mission.Thank you for staying with us we hope to see you back in the future.Kind Regards,

10/10 Excellent

Maria, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very hospitable.
Stayed 2 nights in Oct 2023
Response from Delia, on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz-Carlton Pentagon City
Nice hotel, the staff is very friendly and courteous. The room was comfortable. Great location right next to the metro station, restaurants and stores, and only minutes away from the pentagon.
Stayed 2 nights in Sep 2023
Response from Delia, on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am grateful on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

8/10 Good

JACK

Stayed 2 nights in Sep 2023
Response from Delia, on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

8/10 Good

tammy

Stayed 1 night in Sep 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I do apologize on your case we have accomplished our mission at 100%. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Jamilah, Chantilly

Stayed 1 night in Sep 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your valuable feedback.our Ladies and gentlemen make every effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

10/10 Excellent

Mark Clay, Gainesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Ritz Carlton. Never disappointing. All thumbs up.
Stayed 2 nights in Aug 2023
Response from Delia on 9 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback.our Ladies and gentlemen make effort to exceed our gest expectation. I am very grateful that on your case we have accomplished our mission. Thak you for staying with us and hope to see you back in the near future. Kind Regards,

6/10 Okay

Keith

Underw
Stayed 1 night in Aug 2023
Response from Delia on 21 Aug 2023
Dear Guest, Thank you for taking the time to share your scores and feedback. I do regret you have not experienced the service we are known for. Please let me know if there is anything I can to make it up to you and re-gain your trust.Kind Regards,Delia,

10/10 Excellent

Tauseef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Delia on 7 Aug 2023
Dear Guest thank you for taking the time to share your wonderful score regarding our services. The ladies and gentlemen make a great effort assuring a memorable experience for our guests and getting wonderful scores such as your makes a worthwhile. Thank you for staying with us we hope to see you back in the near future.Kind Regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!
Stayed 1 night in Jul 2023
Response from Delia on 6 Aug 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Rooms and bathrooms were large. Hospitality was first rate
Stayed 1 night in Jul 2023
Response from Delia on 6 Aug 2023
Dear Guest,Thank you for taking the time to share your valuable score on our services it means a lot to our staff as they make every effort to exceed guest expectations. Regards,Delia,