Ratings based on 951 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary, Alberta

Great location!

Posted 03-Mar-2015
Pros: Liked location, spacious room, friendly and accommodating staff, daily morning snacks and beverage included cheese tray on arrival, "Green" program
Cons: Sometimes we had to be careful with our card key and make sure our door was locked after we opened it. Staff showed us the method to correct this.
Location: Walking along the wharf, the Fairmont Empress Hotel and Afternoon tea. Craigdarroch castle, Robert Bateman centre, Royal BC Museum and many more.
When we arrived we were way too early to check-in, but the hotel kept our luggage and away we went to explore Victoria. When we came back to the hotel to check-in they gave us a free upgrade. The staff stated we were staying a week, therefore they felt we would be more comfortable in a suite. We were thrilled! The location was great as we were withing walking distance of all the touristy places. As well the location is right across the street from a bus stop where several buses going here and there picked up passengers, even a bus to the airport. We didn't need to rent a car. Even located on a busy street, we found the hotel quite quiet.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, staff and breakfast!!!

Posted 02-Mar-2015
We are hooked on the Rialto. Will always stay here for our annual Victoria get away.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice central located hotel.

Posted 24-Feb-2015
Pros: Close to the barocque festival.
The staff were excellent, and very helpful when asked for directions or opinions about local attractions.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

first class

Posted 24-Feb-2015
Pros: The style and location and service have made us vow to return
Cons: Nothing
Location: All the Victoria atractions are within a short walk
We were treated like royalty. staff.waiters, bar staff, everybody was excellent
4 out of 5
Recommended
for Couples
by A verified traveller

Clean, contemporary hotel.

Posted 23-Feb-2015
Pros: Great staff, attentive and eager to please. Cool drinks at the Hotel bar. (Veneto)
Cons: WiFi
Location: Central to all points of interest in dwtwn Victora.
Great all around experience. WiFi is not strong, would have appreciated better WiFi coverage.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver Island

Small boutique hotel in convenient location

Posted 19-Feb-2015
Pros: The overall ambiance and freindly staff.
Cons: The bed pillows could be a little smaller or maybe have two sizes to choose from.
Location: As mentioned before, everything is close at hand be it sightseeing, shopping or eating out. Walking to the harbour was easy.
Our stay was short but the staff was obliging, allowed us into our room early as we had appointments. Wonderful friendly service in both Tapas and breakfast rooms. The hotel is perfectly situated for downtown browsing and shopping. We were delighted with the front desk experience, we were shown in detail on the map when we asked for explicit directions and took the map with us.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom seattle

Great Hotel, walkable to everything!

Posted 18-Feb-2015
Hotel Rialto was amazing! The place was clean and everyone was very friendly. The location was walkable to everything there is to see in town. Very affordable and convenient.
5 out of 5
Recommended
for Everyone
by A verified traveller

A good stay

Posted 17-Feb-2015
All and all the hotel was awesome very nice for the price we payed. The hotel staff were also super helpfull with directions and interesting things to check out . I would deff recommend to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2015
Cons: Had an issue with the toilet after hours and would have appreciated a contact number to call for issues
It was nice, we would stay there again....................................................
3 out of 5
Recommended
for Couples
by A verified traveller

Posted 11-Feb-2015
It was an OK experience, the Staff were very pleasant and helpful. The hotel was nice and they offered free coffee and pastries. However, our windows and bathroom could have been cleaner. It was a great value for money.