Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Great room and staff

Posted 11-Jan-2015
Very friendly staff, excellent location. First choice whenever I'm in Victoria.
2 out of 5
by A verified travellerfrom Doncaster, England

Disappointed

Posted 10-Jan-2015
Pros: Clean and comfortable
Cons: Whole place ready for a revamp. Tea and coffee facilities need reinstating in rooms.
Location: Ganges is a lovely location, plenty of water sports and walking nearby. Hotel is about 1/4 mile from the bus terminus if using public transport.
The hotel is clean and comfortable and the staff helpful, however it is rather tired in appearance, paint rubbed off many surfaces, drawers off their runners and the bathroom ready for an update. My main 'beef' was that the room description stated tea and coffee making facilities. There were none. I contacted reception to be informed that they had changed policy, no longer in any rooms but complimentary tea and coffee were available 7am to 11pm from reception. Not a lot of good if you are hardened tea drinkers who like a pot last thing at night when in your night atire and first thing in the morning before getting dressed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Doncaster, England

Well situated for downtown Victoria

Posted 08-Jan-2015
Pros: Good value, clean and very pleasant staff.
Cons: Removal of baby elephant occupying room above us!
Location: Located near to harbour. If you use public transport the 7/11 is about 3 blocks along Douglas to get a daily pass which is good value at $5.
Excellent value for money hotel, we had a suite with a kitchen. We stayed two days and there was no shortage of tea and coffee with replenishments available on request. Everything was clean and the staff were very helpful. Enjoyed our stay and would recommend and use again. Spaghetti factory restaurant nearby served good steak.
5 out of 5
Recommended
for Everyone
by A verified traveller

good location and clean / good location and clean

Posted 05-Jan-2015
good location and clean / good location and clean/ good location and clean
4 out of 5
Recommended
for Everyone
by A verified traveller

stuff is soooo kind

Posted 19-Dec-2014
I lived 3nights and felt like home ,I could even invite friends there
3 out of 5
Recommended
for Everyone
by A verified traveller

Get the top floor

Posted 01-Dec-2014
Everything was great with the hotel but my advice is - ask for the top floor. We spent 3 nights listening to somebody walking around above us. I was pretty loud and annoying especially in the middle of the night.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ontario

Short walk to the City Center

Posted 20-Nov-2014
Pros: Almost everything
Cons: Noise abatement, starting with sealing the suite doors which would be an inexpensive install.
Location: Close to everything.
Good: Small hotel, clean room, comfortable bed and linens, older building but modernized efficiency suite with fridge, coffee and tea. Friendly staff with coffee, assortment of teas and fresh apples available in the lobby. Real easy parking. Very short distance from front desk/entrance to the rooms. 5-15 minute walk to anywhere in the Victoria downtown. Literally a few steps from the BC Museum, Legislature and Jazz lounge at the Grand Pacific. Also included in room rate; luggage storage and wireless internet. Internet speeds were pretty good at any time of the day as they seem to have a router dedicated to each room-which is unusual; I travel a lot and had not seen that arrangement before. Bad: exterior road noise and noise through walls and floor between the rooms. There doesn't seem to be much, if any, insulation between the walls/floors. Suite doors have no noise abatement seals, so you hear every noise and whisper in the corridor. If you are a light sleeper this is not the place for you. For this first visit I was on the second floor, facing the road intersection and between the road noise, people clomping around in the rooms above me and voices all around it might be difficult for some people to get some rest. I will definitely be going back here in the future and will try the top floor, with rooms facing the rear parking lot, which should be much quieter than rooms facing the street.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and central hotel.

Posted 11-Nov-2014
Nice clean and comfortable. Eelcoming and central.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton Alberta Canada

Its right in the heart of it all.

Posted 01-Nov-2014
Pros: Location,Location,Location
The Helm's inn is close to all the action in Victoria . It is an older place but well maintained . The only problem my wife and I had was we found the room a little small for a suit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom godalming

2 day break

Posted 20-Oct-2014
Pros: Hotel staff very friendly and went out of way to help. Facilities in room excellent with tv in bedroom and living area
Cons: More powerful hairdryer and better soundproofing in rooms
Location: Beacon hill park. Museum , harbour/fishermans wharf, parliament building and shops
Hotel was in excellent location. Family run. Close to local attractions. Accommodation had bedroom in separate room with another room for dining /kitchen area. Cooker fridge and microwave. Only downside was it was quite noisy with traffic noise and pedestrian crossing bleeping fairly early in morning. Also hairdryer not very powerful and took forever to dry hair if a woman