All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good Afternoon David,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
This hotel was chosen as it was close to the Swartz ferry terminal. Great location. Staff/service was excellent
Katherine
Stayed 1 night in Apr 2024
Response from CLongpre on 23 Apr 2024
Good Afternoon Katherine,Thank you for your kind review. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best, Best Western Plus Emerald Isle
10/10 Excellent
Kashia, Port Hardy
23 Apr 2024
Liked: Amenities
It was a great stay and will be coming again!
Kashia
Stayed 1 night in Apr 2024
Response from CLongpre on 23 Apr 2024
Good Afternoon Kashia,Thank you for your kind review. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best, Best Western Plus Emerald Isle
Good Morning John ,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
The Wifi was horrible. Nothing was done to fix it either. Its like no one cared...
Allon
Stayed 1 night in Mar 2024
Response from CLongpre on 4 Apr 2024
Good Morning Mr. Morrison,Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Wishing you our best,Best Western Plus Emerald Isle
Staff are super friendly. They just opened a breakfast room (comes with continental breakfast). Room is very clean but the bed is too soft for my liking. Will stay there again.
Jun Yen
Stayed 3 nights in Mar 2024
Response from CLongpre on 3 Apr 2024
Good Morning,Thank you for the kind words. We were thrilled to read that you were able to enjoy our brand new breakfast room! We are very excited.It is our hope that on your next trip to Sidney, we will see you again.Wishing you our best,Best Western Plus Emerald Isle
6/10 Okay
Belinda
2 Apr 2024
Liked: Cleanliness, staff & service
They lock the entry doors at 5:00. I was left outside in a dark parking area trying to get someone to unlock the doors so I could check in. I have never been to a hotel that locks their entry doors that early so there must be a security issue in their area. I felt very unsafe.
Belinda
Stayed 1 night in Mar 2024
Response from CLongpre on 3 Apr 2024
Good Morning Belinda, Thank you for your review. We have policies and procedures for our staff that when they work alone, which happens after 5 PM, they can lock the front entrance doors so that they may assist other guests and not leave public areas exposed without supervision. This provides an extra layer of security as a re-assurance to our guests. Hopefully, on your next trip to Sidney, we will be able to welcome you back.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Glenn,Pleasure to have you stay with us. It is our hope that we will have you stay with us when you visit Sidney again in the future.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
Zixuan
1 Apr 2024
Zixuan
Stayed 2 nights in Mar 2024
Response from CLongpre on 22 Apr 2024
Good Morning Zixuan,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
10/10 Excellent
Tejwinder
30 Mar 2024
It was so good . Especially cleanliness. Breakfast was great . Thank you so much
Tejwinder
Stayed 1 night in Mar 2024
Response from CLongpre on 1 Apr 2024
Good Morning Tejwinder,Thank you so much for the kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
Good Morning Varshil,Thank you for your kind review. It was a pleasure welcoming you and your family. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle
Good Morning,Thank you for your kind review! It is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle
Good Morning Rick,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Victoria,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Douglas,I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you on your next trip to Sidney.Wishing you our best,Best Western Emerald Isle Hotel
Good Morning Michelle,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on the next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Tania,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Robert,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Julie,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Wonderful hotel and staff. Location was as good as it gets, loads of restaurants and grocery stores near by. Staff were great and the room was large quiet and clean. Would recommend to anyone staying in Sidney.
Cole
Stayed 1 night in Dec 2023
Response from CLongpre on 1 Jan 2024
Good Afternoon Cole,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney. Happy New Year!Wishing you the very best,Best Western Plus Emerald Isle
10/10 Excellent
Volker, Mayne Island
31 Dec 2023
Volker
Stayed 1 night in Dec 2023
Response from CLongpre on 21 Jan 2024
Good Morning Volker, Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
10/10 Excellent
arthur
18 Dec 2023
arthur
Stayed 1 night in Dec 2023
Response from CLongpre on 9 Jan 2024
Good Afternoon,Thank you for your kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
Robin, NANAIMO
16 Dec 2023
Robin
Stayed 1 night in Dec 2023
Response from CLongpre on 6 Jan 2024
Good Morning Robin,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
Patricia
Travelled with group
15 Dec 2023
Staff very welcoming with ease of checking in and express out
Patricia
Stayed 1 night in Dec 2023
Response from CLongpre on 15 Dec 2023
Good Morning Patricia,Thank you for the kind review. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Afternoon James,Thank you for the kind words. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
ZARIR
Travelled with partner
9 Dec 2023
Liked: Cleanliness, staff & service, amenities
ZARIR
Stayed 1 night in Sep 2023
Response from CLongpre on 9 Dec 2023
Good Afternoon Zarir,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
Good Afternoon,Thank you for your kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
8/10 Good
Bernetta
3 Dec 2023
Bernetta
Stayed 1 night in Dec 2023
Response from CLongpre on 5 Dec 2023
Good Morning Bernetta,Thank you for the kind review. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Greeted with a smile and courtesy. The staff was very attentive to our needs for our early departure to the airport.
Robin
Stayed 1 night in Nov 2023
Response from Clongpre on 2 Dec 2023
Thank you,
8/10 Good
Louis
23 Nov 2023
Liked: Cleanliness, staff & service
Louis
Stayed 2 nights in Nov 2023
Response from CLongpre on 24 Nov 2023
Good Afternoon Louis,Thank you for the kind feedback. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Norman,Thank you for your kind review. I was thrilled to read that you were able to take away fond memories of your stay. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Evening Randy,Thank you for your kind review. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
JINJING
Travelled with family
12 Nov 2023
Liked: Staff & service
JINJING
Stayed 1 night in Nov 2023
Response from CLongpre on 13 Nov 2023
Good Morning Jinjing,Thank you for your kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Evening Reg & Joanne,Thank you so much for your kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope that we will be able to welcome you to our hotel on your next trip to Sidney. Wishing you our best,Best Western Plus Emerald Isle
Good Evening Moussa,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Kurt,Thank you for the kind review. I was thrilled to read that you were able to enjoy your stay. It is our hope we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
James
Travelled with family
16 Oct 2023
Liked: Property conditions & facilities
Everything
James
Stayed 3 nights in Oct 2023
Response from CLongpre on 18 Oct 2023
Good Morning James,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Afternoon Jose,It was a pleasure to meet you at the hotel and I was absolutely thrilled to hear that you enjoyed your stay. It is our hope that your next trip to Sidney will bring you to our hotel.Wishing you our very best,Best Western Plus Emerald Isle
10/10 Excellent
Philip
12 Oct 2023
Philip
Stayed 1 night in Oct 2023
Response from CLongpre on 1 Nov 2023
Good Afternoon Philip,Thank you for the kind review. I was thrilled to read that you were able to take away some special memories of your stay with us. It is our hope that we will be able to welcome you back to our hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
Very clean, efficient check-in, easy breakfast that has many choices and perfect for grab and go. Lots of extras like newspapers, lemonade and cookies in the lobby. Very friendly staff and excellent management. Highly recommend.
Rebecca
Stayed 2 nights in Oct 2023
Response from CLongpre on 12 Oct 2023
Good Morning Rebecca,Thank you for the kind review. I was thrilled to read that you thoroughly enjoyed your stay with us! It is our hope that we will welcome you back on your next trip to Sidney. Wishing you our best,Best Western Plus Emerald Isle
We really enjoyed our one night stay at Best Western Plus Emerald Isle. It was close to the Butchart Gardens & other places we were visiting and our room was better than expected. Beds were comfortable, and the continental breakfast was perfect. Although we didn't make use of them, we discivered the hotel has complementary bikes & helmets for adults to use. Will definitely stay here again on our next visit to lovely Sidney.
Dale
Stayed 1 night in Oct 2023
Response from CLongpre on 12 Oct 2023
Good Morning Dale,Thank you for your kind review. I was thrilled to read that you thoroughly enjoyed your stay with us. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Anita,Thank you for the kind review. I was thrilled to read that you enjoyed your stay. It is our hope that we will be able to welcome you back on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
10/10 Excellent
Cynthia
5 Oct 2023
Cynthia
Stayed 1 night in Oct 2023
Response from CLongpre on 7 Oct 2023
Good Afternoon Cynthia,Thank you for the kind review. It is our hope that we will be able to welcome you back to beautiful Sidney in the future.Wishing you our best,Best Western Plus Emerald Isle
This is a great place to stay while exploring Beacon street and the ocean front in Sydney B.C. The rooms are comfortable and relaxing. The staff was very helpful also.
Robert
Stayed 1 night in Sep 2023
Response from CLongpre on 14 Sept 2023
Good Morning Robert,Thank you for the kind review. I was thrilled to read that you enjoyed your stay overall. It is our hope that we will be able to welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Emerald Isle
Helpful staff and accommodating to our needs. They moved us into a room that had better A/C when we asked about it. No hassle at all.
Paula
Stayed 2 nights in Sep 2023
Response from CLongpre on 8 Sept 2023
Good Afternoon Paula,Thank you for your kind words. I was thrilled to read that we were able to accommodate you into a room with better A/C. It is our hope that we will be able to welcome you back to our hotel on your next stay in Sidney.Wishing you our best,Best Western Plus Emerald Isle
4/10 Poor
laura
3 Sept 2023
Disliked: Cleanliness, staff & service
laura
Stayed 1 night in Sep 2023
Response from CLongpre on 6 Sept 2023
Good Morning Stephanie,Thank you for your review. I was disheartened to read that there were some issues surrounding your stay. It is your feedback that allows us to improve on our overall service offerings. Aside from the shortcomings, it is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle
Good Morning Stephanie,Thank you for your review. I understand you were able to connect with our General Manager surrounding your concerns. Aside from the shortcomings, it is our hope that we will be able to welcome you back on your next trip to Sidney. Wishing you our very best,Best Western Plus Emerald Isle
10/10 Excellent
Masood
3 Sept 2023
Masood
Stayed 3 nights in Jul 2023
Response from CLongpre on 23 Sept 2023
Good Morning Masood,Thank you for the kind review. It is our hope that we will be able to welcome you back to the hotel on your next trip to Sidney.Wishing you our very best,Best Western Plus Emerald Isle
Good Morning Harry,Thank you for the kind response. I was thrilled to read that you enjoyed your stay and that we were able to provide you with exceptional guest service. It is our hope that we will welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle
Good Morning Gaurav,Thank you for the kind response. I was thrilled to read that you enjoyed your stay. It is our hope that we will welcome you back to the Emerald Isle on your next trip to Sidney.Wishing you our best,Best Western Plus Emerald Isle