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Reviews of Sandman Hotel Vernon

3 out of 5
Sandman Hotel Vernon
4201 32 St, Vernon, BC

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 901 reviews" "
Rating 8 - Good. 371 out of 901 reviews" "
Rating 6 - Okay. 151 out of 901 reviews" "
Rating 4 - Poor. 72 out of 901 reviews" "
Rating 2 - Terrible. 41 out of 901 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda and Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Front desk helpful and friendly. Discount offered for attached Denny's so enjoyed a good breakfast.
Stayed 1 night in May 2024
Response from Toni on 19 May 2024
Thank you, Rhonda, for your positive feedback! We're delighted to hear that you found our rooms clean and our front desk staff helpful and friendly. It's great to know you enjoyed the breakfast at Denny's with the discount we offer. We look forward to welcoming you back on your next visit!

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 2 nights in May 2024
Response from Toni on 23 May 2024
Thank you, Rob, for leaving us a review. We are delighted to hear that you enjoyed your stay with us.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very outdated and smelled of cigarettes
Stayed 2 nights in May 2024
Response from Toni on 19 May 2024
Thank you, Chris, for taking the time out to leave us a review .We're sorry to hear about your experience. We strive to maintain a high standard of cleanliness and comfort, and it seems we fell short during your visit. Your comments about the outdated condition and cigarette smell are taken seriously, and we will address these issues promptly. Looks like you had a good overall stay. we appreciate your feedback

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am somewhat handicapped, but I found it easy to walk in, around and thru the lobby and parking lot.
Stayed 2 nights in May 2024
Response from Toni on 12 May 2024
Thank you, Darlene, for sharing your experience! We're delighted to hear that our facilities were accessible and accommodating for you, despite any mobility challenges. Ensuring ease of movement both indoors and outdoors is a priority for us, and we're glad to know that you found it convenient to navigate through the lobby and parking lot. Your feedback is invaluable, and we look forward to welcoming you back for another comfortable stay!

10/10 Excellent

Rosalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and quiet. Staff at the front desk were very friendly and went out of their way to help you. I would highly recommend this hotel
Stayed 1 night in May 2024
Response from Toni on 12 May 2024
Thank you Rosalyn for sharing your experience! Clean and peaceful rooms combined with friendly and helpful staff make for a memorable stay. Your recommendation means a lot, and we're thrilled to have exceeded your expectations. Looking forward to welcoming you back soon!

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager was kind hearted again the 2nd time meeting us in 6 weeks at the Sandman. Received and used 2 of the 3 restaurant promo coupons we were offered. Room had both fridge and microwave that we used. Thanks.
Stayed 1 night in May 2024
Response from Toni on 12 May 2024
Allan, it sounds like your recent stay at the Sandman was another hit! Meeting the kind-hearted manager for the second time in six weeks must have made you feel right at home. It's great to hear that you were able to take advantage of the restaurant promo coupons and make use of the fridge and microwave in your room. Thank you for choosing us, and we hope to see you again soon for another fantastic experience!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in May 2024
Response from Toni on 12 May 2024
Thank you Charles for taking the time out to leave us a review. We are happy to know that you had a good experience with us. We hope to host you again soon.

10/10 Excellent

Jewel

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy fast check in Low beds bottom floor greaaaat
Stayed 2 nights in May 2024
Response from Toni on 12 May 2024
Thank you Jewel for leaving us a review on your recent stay. It's wonderful to hear that your check-in was smooth and hassle-free! We hope to host you again soon.

10/10 Excellent

Danica

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was great. Nice big suites with kitchens. Could have used a cutting board and baking sheet, but otherwise was well stocked with essentials. Nice hot tub, pool was closed due to season.
Stayed 1 night in May 2024
Response from Toni on 6 May 2024
I'm glad to hear you enjoyed your stay! It sounds like you had a comfortable room It's always the little things that can make a difference, like having a cutting board and baking sheet handy. Nonetheless, it's great to hear that the essentials were well stocked, making your stay even more convenient. We hope to host you again soon.

8/10 Good

Colin, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dennys for breakfast was a plus
Stayed 1 night in May 2024
Response from Toni on 6 May 2024
Thank you, Colin, for taking the time out to leave us with a review. We are happy that you enjoyed the onsite Denny's. We hope to host you again soon.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, very clean, nice and quiet
Stayed 1 night in May 2024

6/10 Okay

Michael

Stayed 2 nights in Apr 2024
Response from Toni on 19 May 2024
Thank you, Micheal, for leaving us a rating on your recent stay.

8/10 Good

James

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smooth check in staff for accommodated would stay here again
Stayed 1 night in Apr 2024
Response from Toni on 2 May 2024
Thank you, James, for your positive feedback we hope to host you again soon.

8/10 Good

Matina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service, and nice towels
Stayed 2 nights in Apr 2024
Response from Toni on 2 May 2024
Thank you, Matina, for leaving us a positive review. we hope to host you again soon.

8/10 Good

Danial

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was without any complications. Very clean and excellent service. The room was very small, however.
Stayed 5 nights in Apr 2024
Response from Toni on 2 May 2024
Thank you, Danial, for your feedback we are delighted to learn that you have an overall good experience with us, and you received excellent service.

6/10 Okay

Nicolle

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Toni on 2 May 2024
Thank you Nicolie for providing us with a rating on your recent stay.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Toni on 2 May 2024
Thank you, Michael, for leaving us with a 5-star rating. We hope to host you again soon.

8/10 Good

Kevin

Business traveller
Polite and clean
Stayed 1 night in Apr 2024
Response from Toni on 2 May 2024
Thank you, Kevin, for leaving us a rating on your previous stay. We hope to host you again soon...

10/10 Excellent

deborah

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Toni on 2 May 2024
Thank you, Deborah, for leaving us a 5-star rating.

10/10 Excellent

Evelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toni on 2 May 2024
Thank you, Evelina, for taking the time out to leave us a 5-star rating. We hope to host you again soon.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khalid at front desk was very helpful, welcoming and professional. There was a small problem with the toilet running.
Stayed 1 night in Apr 2024
Response from Toni on 14 Apr 2024
Thank you, Rebecca, for your 5-star rating. We sincerely apologize for the small inconvenience. We are delighted to hear that Khaled was helpful in rectifying same.

10/10 Excellent

Gracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chaitali was excellent at front desk 5***** So helpful
Stayed 1 night in Apr 2024
Response from Toni on 14 Apr 2024
Thank you Gracy we are delighted to hear that you received excellent service from Chaitali.

10/10 Excellent

Kurt

Stayed 1 night in Mar 2024
Response from Toni on 2 May 2024
Thank you, Kurt, for leaving us with a 5-star rating. We hope to host you again soon.

8/10 Good

angel

Travelled with partner
Areas is a bit rough
Stayed 1 night in Mar 2024
Response from Toni on 14 Apr 2024
Thank you, Angel, for providing us with a positive rating on your recent stay.

8/10 Good

David

Liked: Property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Toni on 14 Apr 2024
Thank you, David, for taking the time out to provide us with a rating on your recent stay.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Toni on 14 Apr 2024
Thank you Joel for taking the time out to leave us with a 5-star rating.

10/10 Excellent

Lucia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the wifi process it was not written properly on card envelope. There was no ice bucket. No hot tub, or towels at the pool
Stayed 1 night in Mar 2024
Response from Toni on 24 Mar 2024
Thank you, Lucia, for sharing your feedback with us. We genuinely appreciate your insights as they help us improve our services. We apologize for any inconvenience you experienced with the WiFi process and the lack of clarity on the card envelope. We'll certainly review and enhance our communication materials to ensure they provide clear instructions for our guests.

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect place!
Stayed 1 night in Feb 2024
Response from Toni on 26 Feb 2024
Thank you, Daniel, for taking the time out to leave us a 5-star rating.

10/10 Excellent

Vivian

Business traveller, Travelled with partner
The receptionist for the evening was exceptional . My husband was on a walker waiting for an operation . It has been rescheduled for next month on the 22 nd and we will definitely book with that hotel
Stayed 1 night in Feb 2024
Response from Toni on 26 Feb 2024
Thank you, Vivian, for taking the time out to leave us with an amazing review. It was our absolute pleasure in hosting you.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly.
Stayed 1 night in Feb 2024
Response from Toni on 20 Feb 2024
Thank you, Tracey, for taking the time out to leave us with a 5-star rating. We hope to host you again soon.

10/10 Excellent

Chrystal

Stayed 1 night in Feb 2024
Response from Toni on 24 Mar 2024
Thank you, Chrystal, for taking the time out to leave us with a 5-start rating on your recent stay.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni on 18 Feb 2024
Thank you Maureen for taking the time out to leave us a 5 star rating on your previous stay here. We hope to host you again soon.

10/10 Excellent

Colin

Liked: Amenities
.
Stayed 2 nights in Feb 2024
Response from Toni on 12 Feb 2024
Thank you for leaving us a 5 star rating Colin.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Really good experience. Small issue with the room on check in, but was instantly corrected and upgraded. Nest/lounge chair very comfortable! Highly recommended
Stayed 1 night in Feb 2024
Response from Toni on 12 Feb 2024
Thank you Adam for taking the time out to leave us with a review. We are delighted to learn that you enjoyed your stay with us. We hope you host you again soon.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and our room was very clean.
Stayed 1 night in Feb 2024
Response from Toni on 4 Feb 2024
Thank you, Raymond, for taking the time out to leave us a review with on your recent stay. We are delighted that you enjoyed your stay with us and you found our staff to be friendly and our rooms to be cleaned. We hope to host you again soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 1 night in Feb 2024
Response from Toni on 4 Feb 2024
Thank you, Wendy, for taking the time out to leave us a review on your recent stay with us. We are pleased to know that you enjoyed your stay with us and found our staff to be friendly. We hope to host you again soon.

10/10 Excellent

Sukhwinder, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Good clean facility.
Stayed 1 night in Jan 2024
Response from Toni on 30 Jan 2024
Thank you, Sukhwinder, for taking the time out to provide a review about your previous stay with us. We are delighted that your stay was a good and friendly one.

6/10 Okay

Brady

Response from Toni on 18 Jan 2024
Thank you, Brady, for providing us with a review on your previous stay.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived in a huge snowstorm! We didn't really check out the surrounds, were glad to get inside and sleep. All good with check in, facilities and room.
Stayed 1 night in Jan 2024
Response from Toni on 15 Jan 2024
Thank you Gillian for taking the time out to leave us a feedback on your last stay. We hope to welcome you again soon.

6/10 Okay

David

Travelled with family
Cleanliness and space were average and adequate. Would have preferred and twin queen room and double beds are pretty small now a days.
Stayed 1 night in Dec 2023
Response from Toni on 4 Jan 2024
Thank you for taking the time out to provide us with your feedback on your last stay here. We do apologize that our location is not to your liking. We can however confirm that we pride ourselves on exceptional service and clean rooms. We appreciate your feedback.

8/10 Good

Gavin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in
Stayed 3 nights in Dec 2023
Response from Toni on 31 Dec 2023
Thank you Gavin for taking the time out to provide us with a rating on your recent stay with us. We hope to host you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very convenient to the local curling club and parking convenient as well. Somewhat disappointed in noisy fan associated with heating, very close to bed. Remote for heating not working but manual settings on unit available
Stayed 2 nights in Dec 2023
Response from Toni on 11 Dec 2023
Thank you Brian for taking the time out to leave us a review. We sincerely apologize for the challenges faced with the heating unit and will have same rectified accordingly. Good to know that you found the hotel conveniently located.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Vernon stay
Excellent reception service both checking in and out. Extremely comfortable and clean room.
Stayed 1 night in Dec 2023
Response from Toni on 10 Dec 2023
Thank you Carolyn for this amazing review. We are delighted that you received the service and cleanliness we pride ourselves in providing. We hope to host you again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet rooms once the hockey players stopped being rude and noisy in the halls.
Stayed 1 night in Nov 2023
Response from Toni on 21 Nov 2023
Thank you Christine for taking the time out and leaving us a 5 star review. We sincerely apologize that the hockey team was a bit noisy during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Cindie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Nov 2023
Response from Toni on 21 Nov 2023
Thank you Cindle for taking the time to leave us with a review . We are delighted that you find our team friendly.

8/10 Good

Henry

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Toni on 29 Oct 2023
Thank you Henry for leaving us a rating on your last stay.

8/10 Good

Josh

Stayed 1 night in Oct 2023
Response from Toni on 16 Nov 2023
Thank you Josh for taking the time out to leave us with a rating on your last stay with us. We hope to host you again soon.

2/10 Terrible

Katosh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This as ever the worst experience I have heard with this hotel, the room smelt bad there was candy papers around the room, towels had stains when we tried to ask for a change of room we were put on a hold to wait for 6 hours , no one called to let us know if we still have chance to change or upgrade the room.when we tried to call them back they still tossed us around saying nothing can be done because they are sold out.why then not let us know instead of keep us waiting for 6hrs .The customer service is the worst .
Stayed 1 night in Oct 2023
Response from Toni on 16 Oct 2023
Thank you for taking the time to review us. We are sorry your experience failed to meet your expectations. You had 2 separate reservations and wanted to change room. It was explained that based on the occupancy we were unable to accommodate your request. You then contacted the desk again in the afternoon and the same was reiterated. We do apologize that we were not able to accommodate your request.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
My room had the air conditioner at waistline right next to the head of the bed.
Stayed 2 nights in Oct 2023
Response from Toni on 12 Oct 2023
Thank you James for taking the time to leave us a review. We apologize for any inconvenience caused by the location of the AC unit. Once again thank you for your feedback.

10/10 Excellent

shirley

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quiet, tv could of been a little easier to use or navigate, but otherwise very nice.
Stayed 2 nights in Oct 2023
Response from Toni on 12 Oct 2023
Thank you Shirley for leaving us this review. TV feedback well noted. We are delighted to learn that you had a very nice overall stay.