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Reviews of Holiday Inn Express & Suites Langley, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Langley, an IHG Hotel
8750 204 St, Langley, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1005 reviews" "
Rating 8 - Good. 273 out of 1005 reviews" "
Rating 6 - Okay. 60 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

satwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good for family vocations.
Stayed 1 night in Apr 2024
Response from Harman on 3 May 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed to discover swimming lessons occupying the pool when i went to use it.. otherwise no complaints
Stayed 1 night in Apr 2024
Response from Harman on 1 May 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Jung Hwan

Stayed 3 nights in Apr 2024
Response from Natasha S. on 25 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Cuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. I am enjoy my stay.
Stayed 2 nights in Apr 2024
Response from Malvi on 23 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Kyle, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice room, everything was clean. Maybe a weird thing to notice, but the rooms had tons of places to plug things in, regular outlets, USB outlets, universal outlets, power bars. If you need to charge or power things, this is the place for you!
Stayed 2 nights in Apr 2024
Response from Malvi Shah on 23 Apr 2024
Thank you for taking the time to rate the experience. Thank you for sharing your feedback we would look into it and look forward to seeing you in the future!

10/10 Excellent

Skyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was open late comfy bed and pillow breskfast was quite large buffet
Stayed 1 night in Apr 2024
Response from Malvi on 23 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Stafford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient. Bathroom was pretty incredible for a Holiday Inn.😁
Stayed 2 nights in Apr 2024
Response from Harman on 22 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff were very helpful and friendly
Stayed 7 nights in Apr 2024
Response from Harman on 22 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

10/10 Excellent

SILVANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Malvi on 23 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything close by
Stayed 1 night in Apr 2024
Response from Harman on 19 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for my reasons to be in Langley. Close to customers
Stayed 1 night in Apr 2024
Response from Natasha S. on 18 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Jonathan, Tottenham

Liked: Cleanliness, staff & service
Situated close to a highway which makes it louder and my room faced the highway
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for taking the time to rate your experience. We appreciate your feedback.

10/10 Excellent

Anuj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property
Stayed 1 night in Apr 2024
Response from Fayola W. Guest Services on 15 Apr 2024
Thank you for rating the experience. We hope you stay with us again in the near future.

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024
Response from Harman on 1 May 2024
Thank you for taking the time to rate your experience. We appreciate the feedback. Hope you stay with us again in the near future.

2/10 Terrible

Arirl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harman C. on 9 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback!

10/10 Excellent

johnson

Stayed 1 night in Apr 2024
Response from Harman on 29 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

6/10 Okay

Albert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property has posted no roughhousing no running no loud noises yet appeared. There is a young student organization maybe athletic group. The boys tend to be roughhousing noisy in the hallway down by the pool again bellyflopping pushing each other almost running into other guest, got out of the pool, and chose to put their shoes on top of bar stuff and drip all over our belongings as well. When address to management they came down just looked at the group and walked away. Also did nothing about the noise these group were causing at the hotel, otherwise, despite the rowdiness and disrespectful these young people that were soft rooms were pretty good. Just wish staff would follow the rules. They put in place so others could enjoy their vacation.
Stayed 1 night in Apr 2024
Response from Harman C on 9 Apr 2024
Thank you for taking the time to rate your experience. Your feedback is crucial, and we are addressing the issues you mentioned to enhance our guest experience. We apologize for any inconvenience and hope to welcome you back for a more enjoyable visit in the future.

8/10 Good

Harpreet

Stayed 3 nights in Mar 2024
Response from Natasha S. on 23 Apr 2024
Thank you for taking the time to rate the experience. We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

AL

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth with knowledgeable staff. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Harman on 5 Apr 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 31 Mar 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback. We hope you return to HIE Langley soon.

2/10 Terrible

Jen

i’ve been waiting 15 min for someone to show up at front desk to check me in!
Stayed 1 night in Mar 2024
Response from Guest Services on 31 Mar 2024
Thank you for taking the time to rate your experience. Our deepest apologies for the first impression made. We do hope the rest of your stay improved and still hope you stay with us again soon.

10/10 Excellent

abhay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 31 Mar 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback. We hope you return to HIE Langley soon.

10/10 Excellent

Barrie

Travelled with pets, Travelled with partner
Liked: Amenities
Central to family and hockey tournament in Langley. Lots of family style restaurants in area. Staff very helpful and friendly. Hotel prepared and welcoming with our small dog traveling with us. Very strict pet policy, know before you book.
Stayed 2 nights in Mar 2024
Response from Fayola W. Guest Services on 25 Mar 2024
Thank you for taking the time to express your feedback. We appreciate it and hope you stay with us again in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with helpful staff. Overall a pleasant stay.
Stayed 3 nights in Mar 2024
Response from Fayola W. Guest Services on 24 Mar 2024
Thank you for taking the time to rate your experience with us. We hope you stay with us again in the near future.

8/10 Good

Sarah

Stayed 3 nights in Mar 2024
Response from Guest Services on 13 Apr 2024
Thank you for the rating provided. We hope you stay with us again.

10/10 Excellent

Gordon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and easy access to highway
Stayed 1 night in Mar 2024
Response from Harman on 21 Mar 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future..

10/10 Excellent

Yong jae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 20 Mar 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, easy access to Tesla superchargers. Very close to restaurants and other stores. Rooms are clean and nice. Staff are friendly and great customer service as well.
Stayed 2 nights in Feb 2024
Response from Fayola W. Guest Services on 18 Mar 2024
Thank you for taking the time to describe your experience. We appreciate it! See you soon!

8/10 Good

Mary, Williams Lake

Its an average place to stay.
Stayed 1 night in Jan 2024
Response from Fayola W. Guest Services on 18 Mar 2024
Thank you for taking the time to describe your experience. We appreciate your feedback and hope you choose the HIE Langley again.

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fayola W. Guest Services on 20 Mar 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

2/10 Terrible

Jerry, Camas

Stayed 3 nights in Mar 2024
Response from Harman C. on 5 Apr 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

8/10 Good

PATRICIA, Osoyoos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 16 Mar 2024
Thank you for taking the time to rate the experience. We appreciate the feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the swimming pool
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 13 Mar 2024
Thank you for taking the time to rate your experience and are happy to hear that your family has made a memorable experience at our HIE Langley location. We look forward to your next stay with us.

10/10 Excellent

Meredith, Snohomish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of this hotel makes it easy! Our room was on the first floor, so breakfast in the morning was just a couple doors down. Speaking of breakfast - awesome! Something for everyone, and the "pancake robot" is brilliant. Fast tasty, entertaining to watch! Quick, easy access down a few steps to the pool, fitness, etc. The only part of our experience that gave me pause was the pool. We arrived and saw two bins of toys, floaties, etc. Our kids started helping themselves and enjoying. Few minutes later, a man collected them and said that he'll be using them at the deep end. My kids and I were confused. Then a group of kids arrived with a woman directing them. Turns out it was a group swim lesson taking place right there in the pool. I'm all for learning how to swim, but it's not really what I'd expect at a small hotel, and would have been a much better experience if we would have at least known what was going on, instead of simply having toys taken away from us without a clear explanation. Love the holiday inn, we'll be back!!
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 13 Mar 2024
Thank you for taking the time to describe your experience. We appreciate your feedback and hope your family chooses to build more memorable experiences at the HIE Langley location.

8/10 Good

Kendrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean.
Stayed 1 night in Mar 2024
Response from Fayola W. Guest Services on 11 Mar 2024
Thank you for sharing your experience. We appreciate you and your business.

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast, pool, hot tub, room amenities
Stayed 4 nights in Mar 2024
Response from Fayola W. Guest Services on 11 Mar 2024
Thank you for taking the time to rate your experience. We appreciate the feedback and hope you stay with us again in the near future.

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The employees were lovely. We have a toddler who wanted to use the pool a lot but every time we went there were randomly swimming lessons (?) so we felt like we were a bit in the way and couldn’t really utilize it: wouldn’t be back because of that.
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar 2024
Hello Brittany,Thank you so much for staying with us at the Holiday Inn Express & Suites Langley. We are sorry to hear about the negative experience regarding the pool during your stay with us. We hope that you will give us a chance to improve if you choose to stay with us again.

8/10 Good

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed was ok shower also ok
Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 2 Mar 2024
Thank you for taking the time to rate your experience. We appreciate your feedback.

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean service was friendly and accommodating. Only 2 negatives for improvement was the internet was super dodgey even on wifi kept kicking us off wifi. The other thing was the breakfast - the food was great but the breakfast service was until 10:00 am on weekends and at 9:40 nearly everything was gone. If you serve breakfast until 10 then everything should be available until 10 not 20 minutes before.
Stayed 4 nights in Feb 2024
Response from Fayola W. Guest Services on 26 Feb 2024
Thank you for taking the time to rate your experience. We appreciate the feedback and hope you choose the Holiday Inn Express & Suites Langley again in the future.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 20 Mar 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

10/10 Excellent

Zildjian

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from Fayola W. Guest Services on 26 Feb 2024
Thank you for taking the time to rate your experience. We appreciate the feedback and hope you choose the Holiday Inn Express & Suites Langley again in the future.

8/10 Good

Georgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a short stay.
Stayed 5 nights in Jan 2024
Response from Fayola W. Guest Services on 26 Feb 2024
Thank you for taking the time to rate your experience. We appreciate the feedback and hope you choose the Holiday Inn Express & Suites Langley again in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, enjoyable accomodations, thank you.
Stayed 3 nights in Dec 2023
Response from Fayola W. Guest Services on 17 Feb 2024
Thank you for taking the time to rate your experience. We appreciate your feedback.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for taking the time to express your experience. We hope you stay with us again in the near future.

10/10 Excellent

Ashleigh

Friendly staff and clean room
Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 12 Feb 2024
Thank you for taking the time to express your experience. We hope you stay with us again in the near future.

10/10 Excellent

Richard, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and very quiet. Room was larger than expected for a double queen. Friendly staff, easy parking and lots of close by amenities. Didn't use the pool, but enjoyed the included breakfast. Would return for sure!
Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 11 Feb 2024
Thank you for giving us your feedback. We appreciate it! Looking forward to your next stay with us.

10/10 Excellent

James Scott

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious rooms with good beds. Great dining and shopping options within walking distance.
Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 7 Feb 2024
Thank you for recognizing our efforts. We appreciate you and your feedback. We hope you stay with us again in the near future.

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 20 Mar 2024
Thank you for taking the time to rate your experience. We hope you stay with us again in the near future.

10/10 Excellent

Tannas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fayola W. Guest Services on 7 Feb 2024
Thank you for recognizing our efforts. We appreciate you and your feedback. We hope you stay with us again in the near future.

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, decent breakfast, nice front desk staff, good pool and spa area. Bed was comfortable, but a but squeaky. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Fayola W. Guest Services on 5 Feb 2024
Thank you for taking the time to rate your experience. We appreciate you and your feedback. We hope you stay with us again in the near future.