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Reviews of Best Western Plus Vancouver Airport Hotel

3.5 out of 5
Best Western Plus Vancouver Airport Hotel
1041 SW Marine Dr, Vancouver, BC

Reviews

7.6

Good

Rating 10 - Excellent. 673 out of 1859 reviews" "
Rating 8 - Good. 595 out of 1859 reviews" "
Rating 6 - Okay. 273 out of 1859 reviews" "
Rating 4 - Poor. 180 out of 1859 reviews" "
Rating 2 - Terrible. 138 out of 1859 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Travelled with family, Travelled with partner
Slightly far away from most popular sights. Requires renting a car or frequent Ubers or bus rides. One restaurant on sight with some decent options. Friendly and helpful staff.
Stayed 5 nights in Apr 2024

2/10 Terrible

Linda

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah, indianapolis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in May 2024

8/10 Good

Teresa, Sherwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in May 2024

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Theresa

Liked: Cleanliness
Stayed 4 nights in Apr 2024

6/10 Okay

Luz Maria

Travelled with partner
Disliked: Cleanliness
The area where the hotel is located is very noisy, windows are old and single panel, you hear the traffic and noise from outside the hotel all the time.
Stayed 1 night in Apr 2024

4/10 Poor

Andrea

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Staff were not friendly, knowledgeable about the area nor helpful. Room plugs didn’t work, nor did tv. No continental breakfast or understanding why it’s a best western “plus”. There is nothing “plus” about this location.
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and the staff are very friendly and helpful! The shuttle to the airport is convenient and the price is affordable!
Stayed 1 night in May 2024

2/10 Terrible

Patricia

Disliked: Property conditions & facilities
I thought this property was disgusting. I was considering leaving, except it was so late. My room had an old stuffy smell. The carpet was burned from the iron. II thought this property was disgusting. I was considering leaving, except it was so late. My room had a old stuffy smell. The carpet was burned from the iron I suppose in the room. Lots of patch jobs on the walls electrical in the bathroom. After further considerations, I started to look up reviews which I wish I had looked up before went to bed worried about rats mice and bugs. Please read all reviews of this hotel wherever you can before considering to stay because I paid over $250 a night.
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Dear Guest, We are extremely sorry to hear your expectations are not met on your recent stay. We take our guest feedback seriously and ensure we implement highest level of quality and service. Kindly reach out to us directly on the hotel telephone if you wish to further discuss. Kind regards,Management at Best Western Plus Vancouver Airport

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Alexandra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel felt very sketchy and didn’t have the airport shuttle available.
Stayed 1 night in Mar 2024
Response from Management on 6 May 2024
Dear guest,Thank you for providing the feedback. Our hotel provides 24/7 Shuttle Service for our guests. We apologies to hear you did not find the location satisfied. Our hotel is situated on very close proximity to the airport, which all our guests do find it convenient to commute to YVR or City Centre. We look forward to welcoming you, and gain your trust in our facility and service our wonderful team has to offer. Kind regards,Management at Best Western Plus Vancouver Airport

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay here again.
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Dear Guest, We are very glad to hear you gained our trust, and would like to stay with us for your future visit. Thank you for your feedbackKind regards,Management at Best Western Plus Vancouver Airport

8/10 Good

Corinna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to airport and comfy beds, clean, our room was quiet, close parking and friendly and helpful staff
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Dear Guest, Thank you for your generous feedback. We are very happy to hear the team welcomed you and assisted with utmost friendliness. We are also glad to find you found our location close to the airport and our rooms comfortable and clean. On behalf of our team we thank you and we look forward to welcoming you in near future. Kind regards,Management at Best Western Plus Vancouver Airport

10/10 Excellent

Ray

Travelled with partner
Comfortable and clean. Staff very helpful.
Stayed 1 night in May 2024

8/10 Good

Murray

Travelled with group
Horrible neighborhood
Stayed 1 night in May 2024

8/10 Good

james baxter, Mount Uniacke

The property was fine made all the better by having. Whitespot on the property
Stayed 3 nights in Apr 2024

4/10 Poor

Darlene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were rat traps all around the garage/parking area. I did see a rat run underneath a vehicle. I'm sure it's a problem throughout the city, but the overflowing garbage container outside doesn't help.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Melainie

No wake up call when requested and shuttle left without me and I had booked it the night before. I was not told to be there 15 min prior. I arrived 2 min to departure.
Stayed 1 night in May 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and patient with customers
Stayed 1 night in Apr 2024

8/10 Good

Johaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a layover...
Stayed 1 night in Apr 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night as we needed to catch a plane early the next morning. For convenience the hotel is in a great location.
Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Dear Guest,We thank you for your generous feedback, we are happy to hear you found the location and the hotel convenient to commute from YVR.Kind regards,Management at Best Western Plus Vancouver Airport

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sharon

The bed in the room did not have clean sheets or pillowcases; soiled linens and someone else’s hair evident! Had to sleep on top of the comforter fully clothed & put a towel over the pillow. The bathroom had clean towels but the floor was filthy.
Stayed 1 night in Apr 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Meghan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Elliot

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfortable! And the room was nice and clean. The hotel is right on a busy road so it was loud. Also a bit stressful to walk and get food because the road was busy and the crosswalks were not safe. I was traveling with my 7 year old and it was not safe outside the building. Staff were great- super friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very convenient to airport. Also very comfortable. Area around hotel seems very industrial.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay.
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Travelled with family
It’s hard to access. There should be signs up to guide you. The staff have been superb! I was overly tired and wasn’t counting my money right and the nice man offered to count it for me! When he counted it I had seen what I had done! He was very kind, and he was honest!! Very friendly. The waitress in White Spit was exceptional with her service!! I let her know how good she was! Always smiling, and checking in to see if we were happy with our food and if we were needing anything. I am definately going to tell my family and my friends about the service! Thank you Best Western! I am feeling safe and well looked after.
Stayed 1 night in Apr 2024

8/10 Good

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service, front desk staff and overall function of this hotel was excellent. Good value.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Terry

Travelled with family
Disliked: Property conditions & facilities
Poor area to do anything without a vehicle
Stayed 1 night in Apr 2024

8/10 Good

Enrique, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Derek, grande prarie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Rooms were clean
Stayed 1 night in Apr 2024

2/10 Terrible

Charlemagne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area smells like horse manure
Stayed 1 night in Mar 2024

10/10 Excellent

Janette Marie

Business traveller
Liked: Cleanliness, staff & service, amenities
Plumbing issue …. Sink did not drain very well… each time toilet was flushed I could hear drain in shower gurgling. Obviously a venting issue… drainage system is starved for air… check vent termination on roof … may need to be snaked ( I’m a plumber)
Stayed 1 night in Apr 2024

4/10 Poor

Randy

Travelled with partner
Disliked: Staff & service
Room service and cleaning is only every 3 days. It's ridiculous also that you have to pay $10 every night for parking
Stayed 4 nights in Apr 2024

4/10 Poor

Megan

Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in my bathrroom & when I got up this morning - there was a giant spider that came out of the towel. There was no way to control the temperature . The shuttle took over 30 mins from when I arrived to the airport - I did t realize I had to call .
Stayed 1 night in Apr 2024

6/10 Okay

John Ira Edwin

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kyle

Proximity to airport and the shuttle were great
Stayed 1 night in Apr 2024

6/10 Okay

Matt

Travelled with partner
Liked: Staff & service
Staff were nice and friendly. Dinner at their restaurant was mediocre at best.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from being awoken by other guests in the middle of the night & again early in the morning (drunk & loud, fighting & loud), my stay was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shuttle to and from airport was very convenient. Clean and comfortable
Stayed 1 night in Apr 2024