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Reviews of Keystone Hotel

2.5 out of 5
Keystone Hotel
400 Egan St, Valdez, AK

Reviews

6.8
Rating 10 - Excellent. 107 out of 589 reviews" "
Rating 8 - Good. 194 out of 589 reviews" "
Rating 6 - Okay. 144 out of 589 reviews" "
Rating 4 - Poor. 91 out of 589 reviews" "
Rating 2 - Terrible. 53 out of 589 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Ronald, Seattle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Tiny rooms, no heat in bathroom, okay for night’s stay
Stayed 1 night in May 2024

8/10 Good

Idivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy and clean
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay.
Stayed 10 nights in Sep 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Clean but a little bit run down looking.
Friendly front desk, building and rooms are older and dated. Overall it was clean. Building is a bit run down but the room was clean, breakfast was ok. Price was right.
Stayed 1 night in Sep 2023
Response from Michaela on 27 Sept 2023
Glad you enjoyed your stay! We are working all the time on updates and renovations but our rural location makes it a slow process. We pride ourselves on being the most affordable stay in town.

4/10 Poor

Nadezda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Super old and extremely overpriced hotel. There was no thermostat in the room,so on the cold September night they just gave us couple of extra blankets.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shelley, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Michaela on 28 Sept 2023
Glad you enjoyed your stay with us!

6/10 Okay

Ling, Coralville

Liked: Staff & service
Old facilities
Stayed 1 night in Sep 2023

6/10 Okay

Damian, San Francisco

Stayed 1 night in Sep 2023

4/10 Poor

Terrissa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiny room & could hardly walk around the bed which was two twins pushed together. Nothing in room except bed and tv. No coffee, no Kleenex, no shampoo, etc.
Stayed 1 night in Sep 2023
Response from Michaela on 15 Sept 2023
So sorry there was no shampoo in your room, our busy housekeepers must have overlooked putting any. The front desk is more than happy to provide additional shampoo, conditioner, hand soaps, and lotion. We understand that the tiny bottles aren't quite enough for longer hair or multiple people. As for refreshments, we have coffee, an assortment of hot tea, and cocoa available 24/7 in our breakfast room.

10/10 Excellent

Ted

Liked: Amenities, property conditions & facilities
Staff was friendly and geloful!
Stayed 1 night in Sep 2023
Response from Michaela on 24 Sept 2023
Glad you enjoyed your stay! Our staff try to be as helpful as possible, whether it is an extra blanket or a nice spot to hike!

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for the buck
Just a great place if you can't get an AirBnB. Not expensive, serves breakfast, friendly staff and small rooms.
Stayed 2 nights in Sep 2023
Response from Michaela on 14 Sept 2023
Glad you enjoyed your stay! Our rooms are just the basics needed to rest after a long day of driving, adventuring or fishing! We aim to keep our hotel the most affordable stay in town!

10/10 Excellent

Troy

Stayed 1 night in Sep 2023

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good. Rooms are small but didn’t spend much time in the room other than to sleep so not that bad.
Stayed 2 nights in Sep 2023
Response from Michaela on 14 Sept 2023
Most of our guests just need a place to rest, dry off and warm up after a long day of travel or adventure in our beautiful corner of paradise. Glad you had a nice stay!

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Disliked: Amenities
People friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Priscila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody there is so nice! Thank you so much!
Stayed 1 night in Sep 2023
Response from Michaela on 14 Sept 2023
So glad you enjoyed your stay with us! Keep us in mind if you make it over to our corner of paradise in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michaela on 14 Sept 2023
So glad you enjoyed your stay with us!

2/10 Terrible

tim

Terrible
Stayed 2 nights in Sep 2023

6/10 Okay

Barbara

Travelled with family
Basic room. Nothing fancy, but warm and dry. Don’t get too excited about the breakfast, but it worked.
Stayed 1 night in Sep 2023

4/10 Poor

Josefina

Travelled with partner
Disliked: Amenities
Terrible service! No housekeeping, room was cold, ask for more towels and front desk forgot all about it, not happy at all
Stayed 2 nights in Sep 2023

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff. Gave us tips on where to go see bears. We followed the tips and saw 2 black bears . Happy!
Stayed 1 night in Sep 2023
Response from Michaela on 14 Sept 2023
So glad we were able to help you see some wildlife! Have a great rest of your trip!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom had too much of someone else hair. Room was not cleaned.
Stayed 1 night in Sep 2023

6/10 Okay

Susan, Bayfield

Travelled with group
Walls were paper thin- we could hear the people talking next to us and above us. Tiny room - two beds in our room, each pushed up against a wall. Plenty of hot water for the shower. Breakfast buffet was so so. Jimmy Dean breakfast sandwiches that needed heating in the microwave. Waffle maker (1), cereals, pastries, fruit.
Stayed 2 nights in Aug 2023

2/10 Terrible

Lavan

Stayed 1 night in Aug 2023

6/10 Okay

Mark

Disliked: Cleanliness
A decent stay for the price. place
Stayed 2 nights in Aug 2023
Response from Michaela on 1 Sept 2023
Glad you enjoyed your stay! We try to keep our hotel the most affordable stay in town.

6/10 Okay

Annis

Travelled with group
Liked: Cleanliness, staff & service
Good service. Not wheelchair friendly.
Stayed 2 nights in Aug 2023
Response from Michaela on 30 Aug 2023
Unfortunately, our building is older so it is not very wheelchair friendly. I hope in the future we will have an elevator. Glad that we could help make your stay as comfortable as possible.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable beds. Excellent water pressure.
Stayed 2 nights in Aug 2023
Response from Michaela on 30 Aug 2023
Glad you enjoyed your stay! Good hot water, with nice pressure, is a necessity when coming in after a long day of adventure!

4/10 Poor

Parul

Very below average
Stayed 1 night in Aug 2023

10/10 Excellent

Roy

Liked: Amenities
Friendliness. Location, helpfulness, breakfast, It is rather old school in their approach, which I wonderful thing. When I was there and even as I was leaving I felt like they cared
Stayed 1 night in Aug 2023
Response from Michaela on 30 Aug 2023
So glad you enjoyed your stay! Keep us in mind if you make it to our little corner of paradise again!

10/10 Excellent

Rusty, Osceola

Travelled with group
Liked: Amenities
Ok
Stayed 1 night in Aug 2023
Response from Michaela on 30 Aug 2023
Glad you enjoyed your stay!

2/10 Terrible

Anvitha Gopala Krishna

Travelled with partner
Disliked: Amenities
Unhygienic bathroom, haven’t had a stay in such a terrible hotel. The tap on sinc wasn’t working either
Stayed 2 nights in Aug 2023

6/10 Okay

Prakash

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
This is good location in Valdez and very close to harbor. There is is no heat in the hotel.
Stayed 2 nights in Aug 2023

6/10 Okay

Arlynn

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
This property could really use some upgrades! Even getting new linens would be a vast improvement. It feels very rundown
Stayed 2 nights in Aug 2023
Response from Michaela on 30 Aug 2023
With the recent change in ownership, it is definitely on our to-do list! We are making one upgrade at a time but being so rural it takes a little longer.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Enjoyed my stay, a coffee pot and a mini fridge are nice to have, but this hotel isn't set up that way. I had no issues, place was clean, few loud guests at night, but it's tourist season, so I understood, thanks!
Stayed 2 nights in Aug 2023
Response from Michaela on 23 Aug 2023
Glad you enjoyed your stay! We have 24/hr coffee/tea available in the breakfast room, and limited fridge and freezer space via the front desk.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michaela on 24 Aug 2023
Glad you enjoyed your stay with us!

8/10 Good

John W

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michaela on 24 Aug 2023
Hope you had a great time in our little corner of paradise!

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Michaela on 20 Aug 2023
Glad you enjoyed your stay with us!

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The beds weren’t bad. Very musty smelling in the halls. Very small rooms, stained carpets, noisy. Definitely old & in need of updates. Breakfast offerings were pretty good. I liked that they had individual packets of peanut butter & milk bottles, but the milk should be on ice to keep it cold…it was just in big bowls. The rooms were pretty clean.
Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The place is based on my experience a work camp from the 1980ies. All things worked and staff was nice. Rooms are not sound proof you can hear noise from adjacent room Free breakfast with items you can eat up. For the price it is good value
Stayed 2 nights in Aug 2023
Response from Michaela on 31 Aug 2023
Glad we could make your stay enjoyable. Yes, our building was originally an emergency office headquarters during the Exxon Valdez oil spill in 1989. It was then converted into a hotel in 1996. You do get to stay in a little piece of history. We understand these rooms were not built with soundproofing in mind, which is exactly why we are researching options for soundproofing the rooms.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 2 nights in Aug 2023
Response from Michaela on 16 Aug 2023
So glad you enjoyed your stay with us!

2/10 Terrible

Julie

Stayed 1 night in Aug 2023

8/10 Good

Ronald

Stayed 4 nights in Aug 2023
Response from Michaela on 28 Sept 2023
So happy you enjoyed your stay!

6/10 Okay

Thomas, Eagle River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Yanbo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
可能因为有公共的餐厅走廊利用，所以房间里面空间很小，不适合人多居住
Stayed 2 nights in Aug 2023
Response from Guest Service on 15 Aug 2023
Thanks for staying with us.

4/10 Poor

Carol

Disliked: Amenities, property conditions & facilities
The room was extremely small
Stayed 2 nights in Jul 2023

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
While in the room you could hear conversations from in hall, the cafeteria, and other rooms. They were quite loud. There was no temp control for the room so to cool it off the window had to be open with a fan in from of it to draw in the cooler air. With the window open it added to the noise issue.
Stayed 2 nights in Aug 2023

4/10 Poor

Lee

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bathroom tub was sloppy workmanship and caulking moldy. Hot water from faucet turned off at night. No room thermostat control. Breakfast products gas station quality. Room tiny. Just space for one double and two twins.
Stayed 2 nights in Aug 2023

8/10 Good

David George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member cleaning our room was so happy, smiling and singing every morning. Delightful way to start the day. Reason for 4/5 stars, the room was a challenge for my 89 year old, handicapped father. For example, no grab bars in the bathroom. Other than lack of some handicap amenities, our stay was wonderful.
Stayed 9 nights in Aug 2023
Response from Michaela on 13 Aug 2023
So glad you enjoyed your stay! We are looking at options for making our rooms more accessible but it will take us some time, but we hope to have at least a couple more rooms modified next season! :)

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go To Place
When you have a project to do the last thing I want to worry about is a place to rest.
Stayed 5 nights in Aug 2023
Response from Michaela on 9 Aug 2023
So glad you enjoyed your stay! See ya the next time you make it to our little slice of paradise!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
‘Twas great, and relaxing. Would definitely recommend to anyone looking for a place to stay.
Stayed 2 nights in Aug 2023
Response from Michaela on 9 Aug 2023
Glad you enjoyed your stay with us!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean and the complementary breakfast is horrible
Stayed 3 nights in Aug 2023