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Reviews of Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4 out of 5
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge
14 Palm Boulevard, Umhlanga Ridge, Umhlanga Rocks, Umhlanga, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 313 reviews" "
Rating 8 - Good. 95 out of 313 reviews" "
Rating 6 - Okay. 44 out of 313 reviews" "
Rating 4 - Poor. 19 out of 313 reviews" "
Rating 2 - Terrible. 10 out of 313 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Indresen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.
Stayed 3 nights in Apr 2024

8/10 Good

Mohamed

Travelled with group
Liked: Room comfort
great value for money and location is ideal
Stayed 6 nights in Jan 2024

8/10 Good

Charis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average stay
Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sinethemba

Stayed 3 nights in Dec 2023

10/10 Excellent

Marillyn

Stayed 1 night in Dec 2023

4/10 Poor

João Batista

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.
Stayed 1 night in Dec 2023

10/10 Excellent

Delesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Natasha

Stayed 2 nights in Dec 2023

10/10 Excellent

Pranisha

Stayed 3 nights in Nov 2023

10/10 Excellent

Pranisha

Stayed 3 nights in Nov 2023

10/10 Excellent

Pranisha

Stayed 4 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding staff and great hotel
Stayed 5 nights in Nov 2023

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.
Stayed 5 nights in Nov 2023

8/10 Good

Carike

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rashika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Flight

Stayed 1 night in Oct 2023

10/10 Excellent

Sheron

Stayed 3 nights in Oct 2023

10/10 Excellent

Ntobeko

Stayed 1 night in Oct 2023

6/10 Okay

Nolwandle Vanessa

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

Irfaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Azraa

Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Stayed 1 night in Aug 2023

8/10 Good

Y

Stayed 9 nights in Jul 2023

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Always a wonderful place to relax and the staff is always super friendly and helpful.
Stayed 3 nights in Jul 2023

10/10 Excellent

Andre

Stayed 3 nights in Jul 2023

8/10 Good

Susan

Stayed 3 nights in Jul 2023

10/10 Excellent

Lizelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Matodzi Faith

Stayed 3 nights in Jul 2023

8/10 Good

Swart

Stayed 3 nights in Jul 2023

2/10 Terrible

Lerato

Stayed 4 nights in Jun 2023

8/10 Good

Riccardo

Stayed 2 nights in Jun 2023

10/10 Excellent

Stanley Ugonna

Stayed 7 nights in Jun 2023

8/10 Good

EE

Stayed 4 nights in May 2023

10/10 Excellent

Jacob D

Stayed 1 night in May 2023

8/10 Good

Simphiwe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply
Amazing
Stayed 3 nights in May 2023

10/10 Excellent

Haseeb

Stayed 1 night in May 2023

8/10 Good

Mohammed

Stayed 2 nights in Apr 2023

8/10 Good

Subashni

Stayed 1 night in Apr 2023

10/10 Excellent

Lukhanyiso

Stayed 1 night in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. Accessible to shopping mall and dining area. Loved the hotel restaurant food. Staff was very nice. I only wished they had fixed the shower door as it leaked water while showering. Every other thing was great.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kuben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
Excellent service, very, very friendly staff. Each and everyone would great you no matter what hat they were doing.
Stayed 8 nights in Apr 2023

10/10 Excellent

Gunduz

Stayed 5 nights in Mar 2023

10/10 Excellent

Changwoo

Stayed 1 night in Mar 2023

10/10 Excellent

NG

Stayed 3 nights in Mar 2023

8/10 Good

Sean

Stayed 1 night in Mar 2023

10/10 Excellent

Annemette

Stayed 7 nights in Mar 2023

10/10 Excellent

Sphetho Rodney

Stayed 1 night in Mar 2023

10/10 Excellent

Alistair, NOTTINGHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel in error thinking I was booking the other Protea Marriot but no harm done! Just check if you are in town as there are two. The hotel is located in a street with shops, bars, coffee shops etc and you can walk down to a shopping area near by. Everything in the immediate area seems nice, clean, safe. The hotel has nice and quite quirky decorated public areas, bar, and pool area. Its a nice place to relax. Wifi was good. The room was nice too, a cool laid back feel with soft blue and white tones. There's not much of a view as its a city location. The bed was comfy and the linen all nice and clean and fresh. The AC in the room is quiet and effective. The front desk staff were excellent, very welcoming and helpful. Recommended for business trips etc.