Business Apartment | Terrace/patio
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Reviews of Eagle Town- Free pick up from Airport

2 out of 5
Eagle Town- Free pick up from Airport
430th building Arkhivchd street, 430, Ulaanbaatar, Khan-Uul

Reviews

4.6
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 4 out of 8 reviews" "

6.8/10

Cleanliness

6.0/10

Amenities

6.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Valentina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!
Stayed 1 night in May 2024
Response from ET on 2 May 2024
Thank you for wonderful feedback !Regards,Eagle Town

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Questionable
This was my second time staying in Eagle Town. First time was 5-star. Half a year later things became much worse. They could not find our reservation when we arrived. Because of that, none of the rooms was clean or prepared for us. They told us they would clean our room for us but when we came there, the sheets were dirty. I showed that to the attendant. The manager did try to provide another new clean room. The floor was not mopped at all, there was a spot on the bed sheet. In the end I simply asked for a pair of clean sheets because it was too late in the evening to change rooms again. The breakfast that’s included is quite skimpy. They should serve tea or coffee with a breakfast, nothing like that was served. The manager or Director was quite apologetic in the morning, and I appreciate that, but the overall quality of our stay was really frustrating. The mattress had sprong sticking in my back, so I had to move to a foldout couch in the living room.
Stayed 1 night in Dec 2023

10/10 Excellent

Amrita

Travelled with family
Liked: Cleanliness
Amazing staffs.
We loved our stay in here. Property manager and front desk staff were very helpful. We had our tour guide. ditched us but the hotel staff was able to create a spontaneous tour plan for us for reasonable price. Thank you Abhisekh and Bay for all the help.
Stayed 2 nights in Sep 2023

2/10 Terrible

Nilda

Stayed 1 night in Aug 2023

2/10 Terrible

WEI Feng

Disliked: Amenities, property conditions & facilities
Trying to call Hotel many times, but no one answer. And hotel is difficult to be reached. Avoid check-in at early night, no services
Stayed 1 night in Jul 2023
Response from Aby on 28 Jul 2023
Dear WEI Feng,Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced while trying to reach our hotel and the lack of services during your early-night check-in.We understand how frustrating it can be when communication channels are not responsive. It seems there was a miscommunication, and we sincerely apologize for any confusion caused. We do value your feedback, and it has prompted us to review and improve our communication procedures to ensure a smoother experience for all our guests.To avoid such issues in the future, we kindly request that guests provide their flight number and estimated arrival time when making reservations. This information allows us to better prepare for your arrival and ensure that you receive the level of service you deserve.Once again, we apologize for any disappointment you faced on this occasion. Your satisfaction is of utmost importance to us, and we would like to make it up to you. If you decide to stay with us again, please reach out to us in advance with your travel details, and we will do our best to exceed your expectations.Thank you for your understanding, and we hope to have the opportunity to welcome you back to our hotel soon.Best regards,Abhisek JoshiApartment ManagerEagle Town

2/10 Terrible

Donghwan

Stayed 1 night in Nov 2023

4/10 Poor

HYUN TAEK

Disliked: Room comfort
Stayed 2 nights in Oct 2023