Our stay was pleasant but not extraordinary. Attention to details would have made the difference. The check-in was fast, but I had to argue with the staff about my address as they did not believe I was living in India. The room was very clean, spacious and the beds very comfortable. The cab system works and we never waited more than 5 minutes for one. We tried the spa; the therapists were not bad, but again, little details like dimming the light and making sure the client is in the correct position for the massage would be important. We went to the pool, where the chairs should have cushions...nobody greeted us or gave us towels and we had to ask twice. These towels were stained. There is advertisement in the room about a variety of activities like horseback riding. we went to the travel desk because we were interested. The staff did not speak or understood a word of English. Another staff came and discouraged us to go because it is outside of the hotel, it was not affiliated and it would be very complicated...
Our stay became great once we met two waiters from the Oasis restaurant: Vikram and Raza. They made us feel like princesses, they explained the food, made sure we were not missing anything, smiling, polite and they had attention to detail. If it would not have been for them, our stay would have had 2 stars. These guys were amazing :)