Terrace/patio

Reviews of The ColdWater Inn

3.5 out of 5
The ColdWater Inn
712 Hwy 72 W, Tuscumbia, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 351 reviews" "
Rating 8 - Good. 95 out of 351 reviews" "
Rating 6 - Okay. 25 out of 351 reviews" "
Rating 4 - Poor. 15 out of 351 reviews" "
Rating 2 - Terrible. 8 out of 351 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rowena

Travelled with partner
Liked: Cleanliness, staff & service
Bed, bedding and pillows were all very comfortable. Room was clean. Breakfast was your typical hotel buffet breakfast. It was right along the highway and nothing fancy for sure. There was such a strong odor of Clorox or some sort of cleaning material when you enter, which was very offputting. Our main issue was that the walls were so thin. You could hear everything going on in the rooms on either side. Wish I had brought some earplugs. The consolation was that the price was pretty reasonable.
Stayed 1 night in Apr 2024
Response from Judy Struzick, Sales Manager on 2 May 2024
I am sorry for the issues with the odor of the cleaning supplies and you being able to hear other guests. We try to ensure that all the rooms are clean. We try to use odorless supplies. I hope you will give the hotel another opportunity when you are in our area.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. Easy and fast check in. We didn’t eat the breakfast so we can’t make any reviews on that. It was quiet.
Stayed 1 night in Apr 2024
Response from Judy Struzick, Sales Manager on 2 May 2024
Thank you for the kind review. We hope you will visit again.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, safe, and terrific breakfast!
Stayed 2 nights in Mar 2024
Response from Judy Struzick, Sales Manager on 9 Apr 2024
Thank you so much for your kind review. We hope you will come stay with again soon.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judy Struzick, Sales Manager on 26 Mar 2024
Thanks for your positive rating. We certainly appreciate your business. Please come visit again.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Judy Struzick, Sales Manager on 19 Mar 2024
Thanks for the great review. We look forward to you coming to visit us again.

10/10 Excellent

Pennie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely beautiful! Very friendly staff, clean rooms with plush bed linens! Great breakfast, we WILL be back!
Stayed 1 night in Mar 2024
Response from Judy Struzick, Sales Manager on 12 Mar 2024
So very happy you enjoyed your stay. We love our hotel and its decor. Please come back and visit soon.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
This was my first stay at ColdWater Inn and it won't be my last. Room was large, bed was comfortable, and breakfast buffet was excellent. Desk staff was friendly and accommodating. Great value for the price.
Stayed 1 night in Dec 2023
Response from Judy Struzick, Sales Manager on 3 Jan 2024
So glad you enjoyed your visit. Thanks so much. We hope to see you again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This inn was amazing. It was super cute and everyone was super friendly. I would definitely go back again if I am ever in the area.
Stayed 9 nights in Dec 2023
Response from Judy Struzick, Sales Manager on 3 Jan 2024
So glad you enjoyed your stay. We certainly hope you come back to see us.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Judy Struzick, Sales Manager on 3 Jan 2024
Thanks so much for your kind review.

8/10 Good

LYDIA, Marrero

Travelled with group
Liked: Amenities
Beautifully appointed, decorated for the season, and amazing hospitality.
Stayed 1 night in Oct 2023
Response from Judy Struzick, Sales Manager on 31 Oct 2023
Thank you so much for your kind words. We hope you will come back to see us again.

8/10 Good

Richard

Stayed 2 nights in Sep 2023
Response from Judy Struzick, Sales Manager on 31 Oct 2023
Thanks for the great rating. We truly appreciate your business.

10/10 Excellent

Susan, Sylvan Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautifully maintained & convenient to all the area attractions. Will definitely stay again next time we visit this area.
Stayed 1 night in Jul 2023
Response from Judy Struzick, Sales Manager on 12 Jul 2023
Thank you so much for your kind words. We are so glad you enjoyed your stay. See you next time.

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jun 2023
Response from Judy Struzick, Sales Manager on 22 Jun 2023
Thank you for your kind words. Please stay with us again.

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great!!!
Stayed 2 nights in Jun 2023
Response from Judy Struzick, Sales Manager on 15 Jun 2023
Thanks so much for the great review. Please stay with us again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no room available!!!!!
Stayed 1 night in May 2023
Response from Judy Struzick, Sales Manager on 31 May 2023
So sorry. We were full over the weekend. Did you make reservations with Hotels.com. If so, if you will give us a call we will try to help you get your money back. Our system is being updated and no third party reservations are coming through. We are working on the situation and trying to resolve this issue. I can't apologize enough for your reservations not coming through. Please call me to resolve this issue. If you paid through Hotels.com, we will try to help you get your money back 256-383-6844

2/10 Terrible

Scott

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liars and cheats!!!! Dont book with them!
Made reservation through hotels.com...got email...your reservation is confirmed, no need to call.....myself and friends arrived, to hear"we dont do 3rd party reservations "...they called another hotel ...they arranged rooms there for us and others as i learned later that evening....this hotel was less money and Coldwater paid for mine and my friends rooms....if they dont take 3rd party reservations....WHY DID THEY PAY FOR OUR ROOMS!!!??? THEY OWE US MONEY!!!
Stayed 1 night in May 2023
Response from Judy Struzick, Sales Manager on 31 May 2023
We are so sorry about the problems you had with your reservations. We do take third party reservations, but they are updating their system and for some reason the upgrade did not sync with our system. We did not have the reservations in our system. If you will call me, we will try to help you get your monies back from Hotels.com. We will a confirmation number to talk with them. Again, I can't apologize enough for the confusion .

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Judy Struzick, Sales Manager on 31 May 2023
Thank you so much for review of our beautiful hotel. Please stay with us again.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located to our final destination. Staff were friendly and helpful.
Stayed 1 night in May 2023
Response from Judy Struzick, Sales Manager on 30 May 2023
Thank you for your kind review.

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Have stayed here before. Was always clean and top notch. This time, our room had many damages and smelled strongly of cleaning supplies. I think it was a pet room, but we did not have a pet. They were not busy, and we had a reservation. Desk help was ok, but had nose rings and tattoos. I had to sign a waiver, relieving the hotel of any liability if items were stolen in the room or in our car. This was new, and left me feeling unsafe. Just not the beautiful hotel it once was!
Stayed 1 night in May 2023
Response from Judy Struzick, Sales Manager on 31 May 2023
I am so sorry your stay was not up to par. I will check with the housekeeping staff about using such strong cleaning products. We are in the process of updating our dress code for the front desk to be more professional I hope you will stay again to give us an opportunity to make it up to you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and accommodating staff. Highly recommended!
Stayed 1 night in May 2023
Response from Judy Struzick, Sales Manager on 30 May 2023
Thank your for the great review. Please stay with us again.

8/10 Good

William

Travelled with family
Liked: Cleanliness
Very good for the rate charged.
Common areas were excellent, but room had a couple of small issues. Light blocking curtain was not properly set up and hard to use. Toilet had difficult time flushing waste and frequently required multiple flushes. Otherwise, I would recommend staying here. Located right across from the Alabama Music Hall of Fame and not far from Helen Keller birthplace.
Stayed 3 nights in May 2023
Response from Judy Struzick, Sales Manager on 16 May 2023
We are sorry there was a problem with your toilet and curtains. We will certainly look into these issues. I am glad that were impressed with the rest of the hotel. We hope you will stay with us again.

8/10 Good

Mary

Stayed 1 night in Apr 2023
Response from Judy Struzick, Sales Manager on 16 May 2023
Thank you so much for your review. I hope you visit us again.

6/10 Okay

Jimmy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Unfortunately we were placed in a handicap room and the hot water, especially with the sink, was a problem. While we enjoyed the beauty and accessibility these issues put a damper on our stay.
Stayed 1 night in Apr 2023
Response from Judy Struzick, Sales Manager on 16 May 2023
We are sorry that you had problems. We will certainly look into the issue of the hot water. We certainly hope you will stay again.

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
The rooms and lobby were clean and the employees were friendly. The place is dated and amenities are few and dated.
Stayed 1 night in Apr 2023
Response from Judy Struzick, Sales Manager on 27 Apr 2023
Thank you so much your review. I hoped you enjoyed your stay. We will certainly take in consideration your suggestions. We hope you will stay with us again.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property. The rooms were very nice and the staff was very friendly. The breakfast was wonderful. I would definitely stay here again and recommend it to others.
Stayed 1 night in Apr 2023
Response from Judy Struzick, Sales Manager on 27 Apr 2023
Thank you so much for your kind words. We certainly look forward to seeing you again.

6/10 Okay

Mel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel is good value for the money. However, they were understaffed and those on duty were frustrated by it. I felt sorry for the desk clerk on Sunday morning 4/23/23 because she was running the desk and the complimentary breakfast at the same time. She was really trying to please, but just had too much on her plate. Also, the hotel was really booked and they ran out of milk and coffee on Saturday morning 4/22. A little better planning when you know you're gonna be booked up solid and more staffing would make this a great hotel.
Stayed 2 nights in Apr 2023
Response from Judy Struzick, Sales Manager on 27 Apr 2023
Thank you for your review. We are working on improving our staffing numbers. Sometimes, we lose staff at the most inappropriate times. We certainly appreciate your comments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good and highly recommended!
Stayed 1 night in Apr 2023
Response from Judy Struzick, Sales Manager on 20 Apr 2023
Thank you so much for the great review and kind words. Please stay with us again.

10/10 Excellent

marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE
Stayed 2 nights in Mar 2023
Response from Judy Struzick, Sales Manager on 20 Apr 2023
Thanks for the great review.

2/10 Terrible

Howard

Travelled with group
Stayed 4 nights in Mar 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2023
Response from Judy Struzick, Sales Manager on 20 Apr 2023
Thank you so much for your kind review.

10/10 Excellent

Mary beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful ambiance upon entry- see photos. Staff could be a little more knowledgeable about the history of the place,name etc. smelled awesome -very welcoming. Explanation of how to use the shower should be posted. Never could quite figure out to use properly. Clean, good sleep, quiet, off road enough, I would definitely stay again if in the area. Eggs, bacon, sausage biscuits. The usual cold stuff included. One of a kind location. Downtown looks super cute. Not enough time to explore
Stayed 1 night in Mar 2023
Response from Judy Struzick, Sales Manager on 20 Apr 2023
Thanks so much. I am thrilled about the photos. Please come stay with us again.

4/10 Poor

Sandra, Argyle

Stayed 1 night in Mar 2023

10/10 Excellent

Deborah, OAK RIDGE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, extremely clean and spacious. Really nice outside area in the back for smokers. The breakfast is outstanding. Highly recommend.
Stayed 1 night in Mar 2023
Response from Judy Struzick, Sales Manager on 20 Apr 2023
Thanks you so much for your kind words.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
TV system wasn’t working.
Stayed 1 night in Mar 2023

6/10 Okay

Danny

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Judy on 23 Mar 2023
Thank you for your rating. Please let us know what we can do to make your next stay better.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel, with clean comfortable rooms and a beautiful lobby. The buffet breakfast was wonderful with plenty of hot and cold options. The quality and value was much more than I expected for the price we paid.
Response from Judy Struzick, Sales Manager on 23 Mar 2023
Thank you so much much for your wonderful comments. I hope you stay again soon. We love our hotel too!

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service
Loved the era portrayed at the facilities. Could tell the hotel was dated needed some minor face lifts. Staff was the friendliest.
Stayed 1 night in Mar 2023
Response from Judy Struzick, Sales Manager on 23 Mar 2023
Thank you so much for your review. We love our hotel and we and slowly doing some updates. However, we love the era as well. Thanks so much for staying with us at the Coldwater Inn.

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Coldwater Inn is unique hotel with very beautiful antiques and a double stairway leading to/from the 2nd level. I thoroughly enjoyed my stay here. The staff are excellent at their job and very accommodating. I will stay here again when in the area.
Stayed 3 nights in Mar 2023
Response from Judy Struzick, Sales Manager on 23 Mar 2023
Thanks so much. We love our hotel so much. Our staff is great. Please stay with us again.

10/10 Excellent

Wanda

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I really like the staff. They were super friendly. They had my room ready early and allowed me to check in. I take insulin and they made sure my fridge was in my room and worked. The tv satelite did go out but they worked very quickly and it was back on in 20 minutes.
Stayed 1 night in Mar 2023
Response from Judy Struzick, Sales Manager on 23 Mar 2023
So glad you enjoyed your stay. Our staff is very accommodating. They really try to please our guests. Please stay with us again.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - very pet friendly.
Spotless.
Stayed 1 night in Feb 2023
Response from Judy Struzick, Sales Manager on 23 Mar 2023
Thanks so much for your rating. We appreciate you staying with us.

8/10 Good

john

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location for me for the weekend. Nice clean place. Ice machines were shut down but there was a fridge in the room. The room had a strong odor from the cleaner they had used on the bathroom fixtures in there. I would stay there again.
Stayed 2 nights in Feb 2023
Response from Judy Struzick, Sales Manager on 1 Mar 2023
Thank you so much for the kind review. Sorry about the icemaker, we are working on that. Please stay again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for talk at a local historical organization. Very comfortable and a highly enjoyable stay. Thanks!
Stayed 1 night in Feb 2023
Response from Judy Struzick, Sales Manager on 1 Mar 2023
Thank you so much for the great review. We are so glad you enjoyed your stay. Please come again.

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Feb 2023
Response from Judy Struzick, Sales Manager on 1 Mar 2023
Thanks for the great rating.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice and quiet. The bed was very comfortable. The bathroom was a little cold. But I would stay there again.
Stayed 1 night in Jan 2023
Response from Judy Struzick, Sales Manager on 1 Feb 2023
Thank you so much for your kind words. We really appreciate it. Hope you will stay with us again.

10/10 Excellent

WENDI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2023
Response from Judy Struzick, Sales Manager on 1 Feb 2023
Thanks so much. We really appreciate your rating. Please come stay with us again.

10/10 Excellent

Hilario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Judy Struzick, Sales Manager on 1 Feb 2023
Thaks so much for the great rating. We really appreciate our guests, so please come again.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful
Response from Judy Struzick, Sales Manager on 18 Jan 2023
Thank you so much. Hope you will stay with us again.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Judy Struzick, Sales Manager on 18 Jan 2023
Thanks so much.

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2023

10/10 Excellent

Hilario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in North Alabama
Great customer service and a classy place to stay.
Stayed 4 nights in Dec 2022
Response from Judy Struzick, Sales Manager on 20 Dec 2022
Thank you so much. We are so glad you enjoyed your visit. Please come back and visit soon.