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Reviews of Scandic Atrium

3 out of 5
Scandic Atrium
Eerikinkatu 30, Turku

Reviews

7.6

Good

Rating 10 - Excellent. 183 out of 1000 reviews" "
Rating 8 - Good. 524 out of 1000 reviews" "
Rating 6 - Okay. 205 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jakub

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
All was fine. Room was clean, breakfast is fine. For me nothing to add for business trip.
Stayed 5 nights in Aug 2023
Response from Heidi on 17 Oct 2023
Hi Mr. Jakub, Thank you for the feedback. I am happy to read that everything was fine. Welcome again! Kid regards, Heidi

10/10 Excellent

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great Scandic hotel with the friendliest staff, they really stood out with their helpfulness, how they met and saw the clients and were very kind. Thank you!
Stayed 1 night in Apr 2023

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room, great shower
Stayed 1 night in Jan 2023
Response from Heidi on 22 Jan 2023
Hi Stuart, Thank you for the review and nice comments. Welcome again! Kind regards,Heidi

10/10 Excellent

Pille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hanna, Hotellinjohtaja on 5 Dec 2022
Dear customer, Thank you for taking the time and reviewing our hotel.Welcome again.Best regards:Hanna General manager

2/10 Terrible

Hans

Stayed 1 night in Sep 2022
Response from Sanni on 1 Oct 2022
Hei Hans,Kiitos arvioinnistasi. Mielellämme kuulisimme tarkemmin, mikäli vierailusi ei ollut onnistunut kokonaisuus. Mukavaa syksyn jatkoa sinulle!

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Eco- friendly. Hair dryer. Nice towels. Comfortable bed.
Stayed 2 nights in Aug 2022

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel location was perfect bu the room interior hasn’t seen an
Stayed 1 night in Jul 2022
Response from Heidi on 15 Aug 2022
Hi Joseph, Thank you for feedback. Wishing you all the best! Kind regards, Heidi

4/10 Poor

Martyn

Disliked: Staff & service, property conditions & facilities, room comfort
First trip to Turku, the riverside is the best area by far, lots of restaurants and bars. Recommend the castle to visit. Allow half a day cos its massive. Although we enjoyed Turku, the Scandic Atrium was a huge disappointment. Although well located a shortish walk from the railway station and the riverside, the hotel is well overdue for a re-furb. The weather was quite warm during our visit and the room was like an oven with no aircon, so sleeping was very difficult. The hotel did provide a small electric fan, but this was pretty ineffective. only able to open a small window. Breakfast was ok, but fairly limited. Very busy at check in, but staff helpful and polite. Seems to be popular with families with small children, who we assumed were visiting the nearby Moomin Land. Felt that the hotel did not represent good value for money and was probably the worst we have stayed in during our regular trips to Finland.
Stayed 2 nights in Jul 2022

8/10 Good

Ciaran

Stayed 4 nights in Jun 2022
Response from Heidi on 30 Jun 2022
Hi Ciaran, Thank you for the feedback. Wishing you a nice summer! Best wishes, Heidi

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
below average
the room extremely small and quite worn.
Stayed 1 night in Jun 2022
Response from Heidi on 30 Jun 2022
Hi, Thank you for the feedback. Best wishes, Heidi

8/10 Good

Patricia Carvalho

Stayed 2 nights in May 2022
Response from Heidi on 28 May 2022
Hi Patricia, Thank you for the nice feedback. I wish you a sunny days and welcome again! Kind regards, Heidi

6/10 Okay

Spencer

Stayed 2 nights in Apr 2022
Response from Heidi on 28 May 2022
Hi Spencer, Thank you for the feedback. Welcome again! Best wishes, Heidi

10/10 Excellent

Sanna

Stayed 1 night in Feb 2022
Response from Heidi, Scandic Atrium on 28 Feb 2022
Hei Sanna, Kiitokset hienosta arviostasi. Mukavaa kevään odotusta ja tervetuloa uudelleen! Ystävällisin terveisin, Heidi Scandic Atrium

8/10 Good

Mikko

Stayed 1 night in Jan 2022
Response from Heidi, Scandic Atrium on 27 Jan 2022
Hei Mikko, Kiitos arviosta, tervetuloa uudelleen! Ystävällisin terveisin, Heidi Scandic Atrium

6/10 Okay

David

Disliked: Property conditions & facilities
Tattered
The place need heavy maintenance; throughout, everything is slightly, consistently, thoroughly tattered.
Stayed 1 night in Aug 2021

6/10 Okay

Johannes

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Patricia

Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay in Turku
Quite ok in every way - nothing absolutely great, nothing negative to say. Good stuff in general.
Stayed 1 night in Oct 2020
Response from Natalia on 4 Nov 2020
Hi Traveler, Thank you for our nice review. It is nice to hear that your stay was nice overall. Welcome again, Kind regards Natalia Scandic Atrium

8/10 Good

Jonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Natalia on 3 Sept 2020
Hei Jnna, Kaunis kiitos antamasi arvioinnista meille, Aurinkoista syksyn jatkoa sinulle. Ystävällisin terveisin Natalia Scandic Atrium

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, central in the city. Clean place although a bit worn in the room. A bit crowded breakfast for Corona times but well managed.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice location
Quite nice hotel in a good location only a few minutes’ walk from the city center. Also a nice swimming pool and sauna downstairs. Very good.
Stayed 1 night in Mar 2020
Response from Natalia on 22 Mar 2020
Hi Traveler, Warm thank you for this review. It is nice to hear that you enjoyed our swimming pool and sauna facilities. Have a nice spring and i hope we see you again staying with us. Kind regards Natalia Scandic Atrium

10/10 Excellent

mika

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queit, nice hotel in centrum
I needed a quiet nice hotel in Turku centrum...this was perfect. Extremely quiet, at least during my visit :)
Stayed 1 night in Dec 2019
Response from Natalia on 3 Jan 2020
HI Mika, Thank you for your really nice review on hotels.com website after your stay, It is nice to hear that our hotel was perfect on your purposes. Hope that we see you soon again staying with us. Kind regards Natalia Scandic Atrium

10/10 Excellent

Bahaaddin

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019
Response from Natalia on 12 Dec 2019
Hei Matkaaja, Ihana kuulla, että pidit meistä. Nähdään pian uudelleen Atriumissa! Ystävällisin terveisin Natalia Scandic Atrium

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast, kind staff, good location.
Stayed 1 night in Jul 2019
Response from Anna on 1 Nov 2019
Hello, thank you for your rewiev, it´s great to hear that you have enjoyed your stay here at Scandic Atrium. Best regards Anna Front desk Scandic Atrium

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one night stay in Turku
A very central location - we could walk everywhere. Very comfortable beds and quiet room. Helpful and friendly staff. The swimming pool was too cold for us. An excellent breakfast with great coffee.
Turku Castle - very impressive
Stayed 1 night in Aug 2019
Response from Natalia on 2 Sept 2019
Dear Helen, Thank you for your review! It is a nice to read that your stay was succesfull and our lovely staff made you feed welcome! Kind regards Natalia Scandic Atrium

8/10 Good

Linda

Business traveller, Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Nice breakfast and breakfast rom!
Stayed 1 night in Aug 2019

8/10 Good

Adeyemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Natalia on 2 Sept 2019
Dear adeyemi, Thank you for your review! Kind regards Natalia Scandic Atrium

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Place to Stay
The check-in desk takes a little time, but the staff is helpful and kind. The rooms have plenty of room, but the bathroom does not have a clear shelf to put your incidentals. There is a good size desk to write notes on and plenty of plugs to charge phones and laptops.It is sensibly located half way between the National Cathedral and the Turku Castle, both of which are about 1 km away.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Hieman vanhentunut yleisvsikutelma. Sokkeloinen rakennud
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, professional hotel
Comfortable room, great buffet breakfast with wide selection, helpful staff.
Stayed 1 night in Jun 2019
Response from Natalia on 20 Jun 2019
HI Traveler, Thank you for your nice feedback after your stay with us. Nice to hear that everything went well during your stay, Welcome soon again! Kind regards Natalia Scandic Atrium

10/10 Excellent

Donna, South Wales

Liked: Cleanliness, staff & service
The breakfast was excellent, the room was spotless, I did not spend much time in the hotel due to visiting my son. But whenever I approached staff they were very friendly and helpful. So close to the centre and bus stop right outside.
Stayed 4 nights in Apr 2019
Response from Natalia on 26 Apr 2019
Hi Donna, Thank you for your excellent review! i'm very pleased to hear that your room was spotless and our lovely staff made you feed welcome, Hope to see you soon again! Kind regards Natalia Scandic Turku

4/10 Poor

Jonathan

Disliked: Property conditions & facilities, room comfort
I say bulldoze the place already
This place could use a bulldozer. So dated and ugly I am amazed that Scandic is ok with keeping it in their repertoire. Also was given the wrong room type at check in and on the second night I was freezing. In the morning when I opened the curtains I saw that the cleaner had left the window open. In the middle of Finnish winter! Who does that! Room cleaning was questionable anyway. The bed had two single sheets on it going left to right. What is this, a sleepover at high school? Breakfast was not up to the usual Scandic standard. The omelette could be classified as soup. Oh and wifi was slow. For the price this place charges, I would not bother.
Stayed 2 nights in Feb 2019
Response from Natalia on 14 Feb 2019
Hi Jonathan, Thank you for your review. My most sincere apologies for the truly unpleasant experience you went through. We clearly failed to meet your expectations and cleaning standards. We regularly go through all customer feedback in our departmental meetings and today i have discussed with our Housekeeping Manager according this issue and what can be done to improve on aspects where we have not achieved our cleaning standards. I agree that some of our rooms need some renovation soonest possible and I apologize for the old fashion decor. I hope to see you again in Scandic Turku and give us a second change. With kind regards Natalia Front Office Manager Scandic Turku

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tidy and nice and close to the city centre and very polite staff
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Marttiina, Duty manager on 12 Oct 2018
Dear guest, thank you for your review! welcome back soon!

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018
Response from Marttiina, Duty Manager on 19 Sept 2018
Thank you for your review! Welcome back!

10/10 Excellent

Ann, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plesant hotel
Lovely hotel not too far from the train station. Very friebdly and welcoming.
Stayed 1 night in Aug 2018
Response from Hanna,GM on 12 Sept 2018
Dear customer, nice to hear, that you enjoyed your stay Welcome again!

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Hanna,M on 12 Sept 2018
Dear customer, thank you for your review.