Standard Double Room, 2 Queen Beds | Individually furnished, desk, blackout curtains, free WiFi

Reviews of Hometown Inn & Suites

2 out of 5
Hometown Inn & Suites
8502 E 27th St, Tulsa, OK

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 250 reviews" "
Rating 8 - Good. 77 out of 250 reviews" "
Rating 6 - Okay. 29 out of 250 reviews" "
Rating 4 - Poor. 19 out of 250 reviews" "
Rating 2 - Terrible. 28 out of 250 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Uriah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best day I’ve had in a while. Cleanliness was top grade staff was amazing in bed and Ron was comfortable like sleeping on sheep definitely would recommend again.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Uriah,Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that it was the best day you've had in a while and that you were impressed with the cleanliness and comfort of our accommodations.Maintaining a high standard of cleanliness is of utmost importance to us, and we are delighted that our efforts were evident during your stay. Our dedicated staff takes pride in ensuring that our facilities are well-maintained and that guests feel comfortable throughout their visit.We appreciate your kind words about our staff. Providing exceptional service is a priority for us, and we are glad that our team exceeded your expectations. We will be sure to pass along your compliments to them, as it will serve as a great motivation.It brings us joy to learn that you found the bed to be exceptionally comfortable, akin to sleeping on sheep. We understand the importance of a restful night's sleep, and we strive to provide our guests with a comfortable and rejuvenating experience.Thank you for recommending our hotel. We are truly grateful for your positive feedback and your endorsement. Should your travels bring you back to the area, we would be honored to have the opportunity to welcome you again and provide you with another exceptional stay.

10/10 Excellent

Isra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and Right on time
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Isra,We appreciate your kind feedback regarding the punctuality of our services. We aim to exceed our guests' expectations during their stay. For any future visits, feel free to reach out to our team for any assistance you may require.

10/10 Excellent

PAMELA, Bentonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Pamela,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Clean recently remodeled rooms, it’s next to the highway so there are always those sounds at night but it didn’t really bother me
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Hi Raymond,Thank you for sharing your feedback with us. We're glad to hear that you found our recently remodeled rooms to be clean and comfortable during your stay.We understand that being located near the highway can sometimes result in ambient noise. We apologize if there were any sounds that you found noticeable, but we're pleased to hear that it didn't significantly impact your overall experience. We strive to provide a peaceful environment for our guests, and we appreciate your understanding regarding the occasional sounds.We appreciate your kind words about our clean and remodeled rooms. We take pride in maintaining high standards of cleanliness and ensuring that our guests have a comfortable stay.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Kevin,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Jerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, smelled fresh. Plenty of good coffee ready early. Appreciated the extra security measures
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Jerri,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are delighted to hear that you had a positive experience and found your room to be nice and clean with a fresh smell.Maintaining a clean and inviting environment is a top priority for us, and we are pleased that our efforts were evident during your stay. We understand the importance of providing a comfortable and pleasant stay for our guests, and your feedback reaffirms that we are meeting those expectations.We are also glad to hear that you enjoyed the availability of good coffee. We believe that starting the day with a fresh cup of coffee is essential, and we strive to provide excellent coffee options for our guests to enjoy.We appreciate your comment about the extra security measures. The safety and security of our guests are of utmost importance to us, and we continuously work to implement measures that ensure our guests' peace of mind during their stay.We value your feedback and are always looking for ways to enhance the guest experience.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Jiana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, very nice
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Patricia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Austin

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Austin,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Derrick

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 9 Feb 2024
Hi Derrick,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Ilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no free Breakfast and the room Ive stayed in inside the bathtub roof there was a small hole in it. I was scared the roof top will fall down on me.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 24 Jan 2024
Hi Ilene,Thank you for bringing these concerns to our attention. We apologize for any confusion regarding breakfast. It seems there may have been a miscommunication or a change in our offerings since your stay. We appreciate your feedback and will ensure that our website and other communication channels accurately reflect our current breakfast policy.Regarding the small hole in the bathtub roof, we apologize for any inconvenience or concern this may have caused you. Maintaining a safe and comfortable environment for our guests is of utmost importance to us. We take this matter seriously, and we will promptly address and repair the issue to prevent any potential hazards.We apologize for any discomfort or fear this situation may have caused you. Rest assured, we will investigate the matter thoroughly and take the necessary steps to ensure that our rooms are safe and in good condition for all our guests.We greatly appreciate your feedback as it helps us identify areas for improvement. If there is anything else you would like to share or if you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

MARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 20 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Chiedu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I felt safe. Room was clean
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Chiedu,Thank you for your positive feedback! We're delighted to hear that you felt safe during your stay and that your room was clean.

10/10 Excellent

Sylrika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 15 Dec 2023
Hi Maureen,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Raquel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home like feel. Very kind owners
Stayed 4 nights in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi Raquel! Thank you for taking the time to share your experience, and we appreciate your perfect rating! We're thrilled to hear that our hotel provided a home-like feel during your stay. Creating a comfortable and welcoming atmosphere is one of our top priorities, and it's gratifying to know that we succeeded in doing so. Your kind words about the owners mean a lot to us. We strive to make our guests feel like part of our extended family, and it's wonderful to hear that their kindness left a positive impression on your visit. Thank you for choosing our hotel, and we look forward to welcoming you back for another homey and delightful stay in the future.

10/10 Excellent

Jody

Stayed 1 night in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Jody! We appreciate your perfect score! Delighted to know you had a fantastic stay and look forward to welcoming you back.

8/10 Good

Jacqueline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and well maintained
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 18 Oct 2023
Hi Jacqueline!We are delighted to hear from you and to learn that we were able to give you a pleasant experience. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and cleanliness have been successful. We thank all our guests for respecting and following our policies on keeping noise disturbances to a minimum. We are happy that you had a peaceful stay with us, and we look forward to seeing you again!

10/10 Excellent

Santos

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Hi Santos! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

2/10 Terrible

Patricia

Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 25 Sept 2023
Dear Patricia, We're extremely sorry to hear about your less than satisfactory experience. We value your feedback and will work to improve our services. Please don't hesitate to reach out if you have any specific concerns you'd like to discuss further.

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 8 Aug 2023
Hello Bryan,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Very clean. Unfortunately, difficult to get to and the surrounding area is not that safe.
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello John S,Thank you for taking the time to share. We appreciate your feedback regarding our area. We hope to see you again in the future.

4/10 Poor

Carmen

Liked: Staff & service
Disliked: Cleanliness, room comfort
Wouldn't be my first choice
The reviews seemed to point to a property decent, but my room was barely cleaned. There were visible crumbs on the table and food splatter in the microwave and around the mini fridge on which it sat. Hair on 2 towels and the bathroom floor. Hair/eyelashes on sheets. I used a clorox wipe to wipe the table and it was grey when I finished ONE table. I never saw any bugs and my nonrefundable prepaid room through hotels.com is the ONLY reason I stayed. My room was on 2nd floor and there is NOT an elevator. The young housekeeper threw dirty linens down to a chair in the lobby while she cleaned the upstairs rooms. I was standing down there beside it making a cup of tea and jumped because it startled me. I did not see a cart nor any other cleaning supplies with her. The older lady used a cart and had cleaning supplies. While there seems to be quite a bit of foot traffic around the hotel, I never felt unsafe day or night.
Stayed 2 nights in Jul 2023
Response from Manager on 23 Jul 2023
Hello Carmen,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Kirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, this is a clean and well maintained property. With the desk included in the room, it was the perfect landing spot for my work that requires travel.
Stayed 9 nights in Jun 2023
Response from Guest Relations Specialist on 7 Jul 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Fermon

Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 17 Jul 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Troy

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on 15 Jun 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Room was clean , bed was clean , shower was clean. But when we checked in the air was off in the room , it was 96 that day . The air conditioner was old and small and never got the room cold .
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 13 Jun 2023
Hello, Ashley. Thank you for sharing your review. While we appreciate your positive feedback on our cleanliness, we regret to learn that you had concerns with our air conditioning unit. We want our guests to have a pleasant stay and to find our air conditioning and heating systems to be clean and in good working order. Our ultimate goal is to make our guests feel at ease both in the summer and in the winter. Our maintenance staff has a regular schedule for checking our appliances, bathroom, and fixtures. I apologize for not doing so during your most recent stay. I am especially disappointed to learn that the situation was not addressed immediately.

10/10 Excellent

Rosella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 13 Jun 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the Price
Very nice for the price. Doesn't look like much from the outside, but the inside is totally redone, bed was very comfortable, and although there isn't much around it, it's very convenient to everything.
Stayed 3 nights in May 2023
Response from Guest Relations Specialist on 31 May 2023
Hello, Robert. We’re happy to hear from you and glad to know you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

2/10 Terrible

Tera

Stayed 1 night in May 2023
Response from Guest Relations Specialist on 13 Jun 2023
Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Manager on 21 May 2023
Hello William,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay.
Not a good place to stay. Bars on windows. In lobby, extension cords are stapled to the wall. Rooms a very small. The rating and price decently are not correct.
Stayed 2 nights in May 2023
Response from Manager on 15 May 2023
Hello John,Guest satisfaction is our number one objective so we really appreciate the input regarding our price. Please do consider us again on your next visit to the area.

10/10 Excellent

SHERRY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice helpful people. Room was very clean.
Stayed 1 night in May 2023
Response from Manager on 14 May 2023
Hello SHERRY,Know that your voice is of tremendous importance to us and we value your comments about our room. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Larry

Stayed 2 nights in May 2023
Response from Guest Relations Specialist on 2 Jun 2023
Hello, Larry. Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Marshea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on 5 Nov 2023
Hello Marshea,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable stay. If there is anything we can assist you with in the future, please do not hesitate to reach out to us directly.

10/10 Excellent

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and very comfortable. Small and quiet!! Would definitely stay there again.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 19 Apr 2023
Being given a perfect score is such a compliment! We are overjoyed to learn that our goal of providing our guests with a comfortable and enjoyable stay has been met! We eagerly await the opportunity to serve you again.

10/10 Excellent

Elliott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
A surprisingly pleasant hotel. This is a lesson in never judging a book by it's cover. This small hotel really delivers on every front except for maybe breakfast.
Stayed 1 night in Apr 2023
Response from Guest Relation Management on 11 Apr 2023
Hi Elliott, Thank you for choosing us for your accommodation needs and for this kind feedback. We appreciate it a lot and are pleased to know how pleasant your stay was. Rest assured that we will still continue improving everything to make sure that we are always delivering world-class guest experience. Please visit us again soon!

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and quiet. Comfortable beds. I have stayed on 2 trips
Stayed 4 nights in Mar 2023
Response from Guest Relation Management on 28 Mar 2023
Hi Linda,We strive to provide our guests with the best possible experience, and we are delighted to know that we were able to meet your expectations. Your perfect rating and positive feedback mean a lot to us. We hope to have you back again soon!

10/10 Excellent

Mark

Stayed 1 night in Mar 2023
Response from Guest Relation Management on 12 Apr 2023
Thank you for rating us perfectly for your stay, Mark. We are glad that you had a wonderful experience and we look forward to your return to provide another exceptional guest experience.

4/10 Poor

Vickie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointed
This hotel was below expectations. The lobby had a VERY strong air freshener smell that was overpowering. The room was extremely small. The towels were threadbare and very thin. Our sheets had a rip in them. The lobby (more like a foyer) had the clerk in a bulletproof cage. No elevator to 2nd floor. Staircase railing was wobbly. The only thing going for this hotel was it seemed to be clean.
Stayed 3 nights in Mar 2023
Response from Manager on 22 Mar 2023
Hello Vickie,Thank you for taking the time to share your comments regarding our towels and your comments about our elevator. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 11 Mar 2023
Hello Samantha,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, room comfort
Will stay again
I had no problems at all with staying here, you can tell that the stuff in the room is not new (scuff marks) but the bed was comfortable, it was safe and quiet. There is no coffee pot in the room, but there is a Microwave and coffee and tea in the lobby. It is really good for the price!!
Stayed 2 nights in Feb 2023
Response from Guest Relation Management on 21 Feb 2023
Hi April,We really appreciate your wonderful feedback! Thank you again for staying here at Hometown Inn & Suites and we look forward to having you with us again!

2/10 Terrible

Jeremy

Stayed 2 nights in Jan 2023
Response from Guest Relation Management on 3 Feb 2023
Hi Jeremy,Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel. We hope you can give us another chance to serve you again and experience the improvements we have made to our service and impress you.

8/10 Good

Lady, Baton Rouge

Stayed 3 nights in Jan 2023
Response from Guest Relation Management on 8 Mar 2023
Hi Lady,We're thrilled to see that you had a great experience with us! Thank you for rating us. We strive to provide all of our guests with exceptional hospitality, and we're glad to hear that we succeeded with you. We hope to host you again in the future!

2/10 Terrible

Lady, Baton Rouge

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The lady working the desk gave me 3 different times to come check in and when I was finally able to check in there was a man and he was amazing. Check in with him was fast and easy. The lady was not very pleasant. At check out in which I was checking out around 9am the lady went to check my room (I keep rooms clean and dirty stuff in one pile) she claimed I smoked in my room in which I didn’t. I and my wife took turns going outside to the car in the cold to smoke. It didn’t make since you lose 100$ when we could jus go outside in the car with the heat on. So I’m waiting for my deposit and been waiting for about 30mins even though she told me he’s 10mins away and could just come back. I’m traveling and the streets are bad from weather so I’d rather wait until he arrives. Check out isn’t until 11 and when I asked to wait in my room she said I couldn’t cuz I checked out and I told her I never checked out because I never got my deposit and it’s not 11 yet so she threw the key at me threw the window with an attitude. I will not stay here again. Everything was good except for her attitude and way of dealing with customers
Stayed 1 night in Jan 2023
Response from Guest Relation Management on 1 Feb 2023
Hi Lady,We appreciate you for letting us know about your experience. This is taken seriously and has been shared with management. We are taking the necessary action to correct this and prevent this from happening again in the future. We will also ensure that all staff is constantly reminded of the significance of providing consistently excellent hospitality and service to all our guests. We hope that we can have another chance to host you and impress you with our changes and improvements.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Suited my needs for the time I stayed there
Stayed 1 night in Jan 2023
Response from Guest Relation Management on 27 Jan 2023
Hi Erin,Thank you for your lovely feedback and 5-star rating. We are very pleased and delighted to know you had a great and wonderful time during your stay. We look forward to having you again whenever you are in the area!

6/10 Okay

R Dale

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Manager on 14 Jan 2023
Hello R Dale,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Guest Relation Management on 11 Jan 2023
Hi Amy,We are pleased to know you enjoyed your stay and that you have rated our hospitality and accommodation so highly. We look forward to having you again and provide another wonderful experience.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities
I enjoyed the coffee that was available 24 hours a day.
Stayed 1 night in Jan 2023
Response from Manager on 7 Jan 2023
Hello James,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again in the future.