Down duvets, in-room safe, desk, blackout curtains

Reviews of Sonesta Select Tucson Airport

3 out of 5
Sonesta Select Tucson Airport
6885 S Tucson Blvd, Tucson, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 564 out of 1123 reviews" "
Rating 8 - Good. 265 out of 1123 reviews" "
Rating 6 - Okay. 133 out of 1123 reviews" "
Rating 4 - Poor. 93 out of 1123 reviews" "
Rating 2 - Terrible. 68 out of 1123 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Second time I’ve stayed here, and I’d still recommend it! Nice clean hotel, good beds and blockout curtains, great breakfast, super good convenient Indian restaurant around the corner, plugs are available for recharging. Only complaint is the water wasn’t very hot. Good value in a convenient location.
Stayed 1 night in May 2024

8/10 Good

Thomas, Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Good ole place well taken care of
Stayed 1 night in May 2024

4/10 Poor

Roberta

Liked: Property conditions & facilities
Disliked: Cleanliness
Malfunctioning tv remote. Dirty carpet, rude person at check in, broken ice machine, very loud climate control. Malfunctioning alarm clock. Wrong stuff for coffee machine
Stayed 1 night in May 2024
Response from Guest Relations on 20 May 2024
Dear Roberta,We value your comments and the time you took to write a review. However, it appears that we may have some work to do. Your concern with cleanliness is surprising as we pride ourselves on the high standards we uphold. Nonetheless, we will be sure to have our housekeeping team look into this immediately. Feedback like yours ensures this is not a shared experience for future guests as our team takes action to correct anything less than perfect. It was a pleasure to have you as our guest, and we hope to demonstrate our commitment to guest satisfaction during a future stay.

10/10 Excellent

Santiago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024

4/10 Poor

Juliet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and convenient to Tucson International Airport. Convenient shuttle service. Large comfortable room.
Stayed 1 night in May 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and welcoming
Stayed 2 nights in May 2024

6/10 Okay

Steven

Liked: Cleanliness
No hot tub. Room was meager in features.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andres

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was super good
Stayed 2 nights in May 2024

8/10 Good

Raul

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Excellent customer service! Super comfy room- clean linens (superb bed). Thanks!
Stayed 1 night in May 2024

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and pleasant staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Lynette

Travelled with partner
Liked: Cleanliness, amenities
The front desk people were very nice
Stayed 2 nights in Apr 2024
Response from Carmen Amescua on 1 May 2024
Your kind review means the world to us here at Sonesta Tucson Airport. Thank you for your fantastic support—it truly brightens our day!

10/10 Excellent

CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 1 May 2024
Thank you for a 5/5 review.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 1 May 2024
Bradley we truly appreciate your review. Thank you.

10/10 Excellent

Taya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a place to stay for an early flight or late arrival, this place is great. Also, be sure to check out the Indian restaurant next door...it was great!
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 1 May 2024
I'll pass your compliments over to the Indian Twist, Glad you were able to experience it.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Management on 1 May 2024
Thanks for a 5/5 review! Hope to see you back soon.

10/10 Excellent

Kemal

Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, hotel was rundown and dirty. It was cheap though.
Stayed 1 night in Apr 2024
Response from Guest Relations on 25 Apr 2024
Dear Melissa,Thank you for reviewing your recent stay. Our staff strives to ensure every guest has a delightful experience with us, and we're glad that they left a memorable impression on you. However, we apologize for any aspects of your stay that fell short of your expectations. Rest assured, we will relay your concerns to our team to ensure we are meeting our high standards of cleanliness and comfort going forward. It was a pleasure hosting you, and we hope you'll consider returning in the future for a more exceptional stay.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was a little scary with a closed hotel accross the street and the street to enter the hotel was very very bad. Had big holes. But once you enter the hotel completely different. Very clean and welcoming.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
We truly appreciate you taking the time to share your thoughts with us. Wishing you safe travels ahead.

10/10 Excellent

Bruce

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
We truly appreciate you taking the time to share your thoughts with us. Wishing you safe travels ahead.

8/10 Good

Jean

Travelled with partner
Liked: Property conditions & facilities
Some of the remodel work was “unfinished”. Looked a little piecemeal.
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Keep having trouble with the room key
Stayed 2 nights in Apr 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately I'm a snob when it comes to hotels. I will pay the big bucks and get disappointed with the Facility. I road trip a few time's a month to other states. A lone female traveler. I accidentally stayed at a Sonesta because all hotels were full. Now. Sonesta is the only hotel i will stay at. It never disappointes. Its beautiful, clean and very reasonable. You dont pay an arm and a leg to get top class service. The front desk is fast, friendly and there's no confusion at check-in. There was a little bump, but she never let on or hesitated. Her flow was wonderful. Sonesta is my hotel now.
Stayed 1 night in Apr 2024

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Francisco, Renton

The pool was not working and judging by the appearance of the note, it hasn't been open for quite some time.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 12 Apr 2024
Dear Francisco,Thank you for taking the time to leave us your feedback. We're sorry to hear about any disappointment or inconvenience regarding our pool closure. Your feedback is gratefully received and we will be sure to discuss all of your comments internally. Please consider coming back to join us again soon; we're confident that we can impress you.

4/10 Poor

Laurel

Travelled with family
Disliked: Amenities, property conditions & facilities
Things that weren’t working: the laundry machines, ice machine on our floor and all floors somehow, the pool, our room tv. The breakfast was ok but no waffles?! That’s the best part of these breakfast bars usually. The fruit (apples and bananas) were rotten. Anyway it just felt like the whole place was barely keeping it together and almost every amenity was broken.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 12 Apr 2024
Dear Laurel,It's unfortunate to hear that your recent stay with us did not meet your expectations. Please accept our apologies for any inconvenience you experienced. Accommodating our guests with a relaxing stay with top-notch amenities is what we strive to accomplish, so rest assured, we will address these matters with our team immediately to ensure our high standards of hospitality are being met. Should you return to Tucson, please consider giving us another chance to impress you with the high-quality stay we know we're capable of providing you.

6/10 Okay

Margaret

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
While the facility was superficially clean & modern it became obvious that other things were overlooked, not in good working order-electrical outlets damaged/possibly dangerous, pool was dirty, breakfast was limited & was closed at 9am even on the weekend…too early for most travelers. Not a great value but the reception/lobby staff were accommodating, friendly & welcoming. I probably would not stay here again.
Stayed 4 nights in Apr 2024

4/10 Poor

Catherine

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was not in service, ice machine did not work, television did not work, Room keys did not work, check in was delayed
Stayed 1 night in Apr 2024
Response from Guest Relations on 12 Apr 2024
Dear Catherine,Thank you for taking a moment to express your concerns. We deeply apologize for any inconvenience you encountered with our amenities, and will be sharing your comments with maintenance so they may swiftly address these issues. Furthermore, we regret that we were unable to get you checked in in a timely manner, and we will determine what caused the delay and what action needs to be taken. Your feedback regarding the aspects of your stay that could have been better is gratefully received and allows us to continually improve guest satisfaction. We hope you will consider a return visit, as we're confident we can provide a better stay.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Sonesta Select. It’s so close to the airport and has a great breakfast. Parking is easy and I feel safe.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
Denise, We are glad that you enjoyed your stay. Thank you for sharing your thoughts. We appreciate 5/5 review!

6/10 Okay

Danny, SAN LUIS OBISPO

Travelled with partner
Liked: Cleanliness
I have never written a negative review before but this will be my first. Overall everything at the hotel was good except for the maintenance of the facilities was lacking. The first room had a blocked toilet that overflowed the first time we used it for liquid waste. We called the front desk and they moved us to another room. When we got to that room the toilet was running and never shut off. I took a quick look inside and couldn’t fix it. We again called the front desk and were moved to another room after a long delay. The third room was fine. All the ice machines in the hotel were not working and the pool was out of service. The management needs to address these issues if they want to bring the hotel up to current standards.
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
Thank you sincerely for generously sharing your experience with us. Your insights are deeply valued by our team and contribute significantly to our growth.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with the Sonesta. It was very close to the airport, which was why I selected it. It was easy to find, and nice and clean. Continental breakfast was better than the vast majority of them. The shower had great pressure and tons of hot water. A very comfortable king bed too. You can pay a whole lot more and still not get a better hotel. All things considered, this would be my go to hotel when flying in to Tucson.

6/10 Okay

Aanuj

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was subpar for the price we paid. Towels too small to even cover my 5ft tall wife. Bugs in the room which I had to kill. Bathroom is laid out in a poor way such that you can't really close the door while inside without getting into the tub/shower first. Pool was closed. Breakfast has very limited options with stale, dry hashbrowns, bagels, and some homemade meat items. The positive was that the night manager was very responsive and even was the one who drove the shuttle van to pick us up at TUS airport.
Stayed 1 night in Mar 2024
Response from Carmen Amescua on 22 Apr 2024
Thank you sincerely for generously sharing your experience with us. Your insights are deeply valued by our team and contribute significantly to our growth.

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast. Bacon!
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
Kathryn, we are glad you enjoyed breakfast. We will let the breakfast crew know your thoughts. Thanks !

10/10 Excellent

Gagan

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Carmen Amescua on 22 Apr 2024
Thank you for a 5/5 review.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Charles

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Mar 2024
Response from Carmen Amescua on 27 Mar 2024
Thank you for a wonderful review!

8/10 Good

Kamber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet and the room being spacious.
Stayed 1 night in Mar 2024
Response from Carmen Amescua on 27 Mar 2024
Thank you, hope to see you back soon.

2/10 Terrible

Abrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee at front desk was not friendly and I had to wait to be attended because there was nobody there when I walked in, it was very unwelcoming. I received the keys to my room and read the room number wrong and I was able to open the door to someone else’s room. It was by accident but that is unacceptable, it is very disturbing that my key was able to open someone else’s room. I would hate if that happened to me and felt terrible it happened to them. When I told the employee it was brushed off like it was not an issue. I think that is a major privacy concern and should be changed IMMEDIATELY. I would not recommend this hotel to anyone.
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar 2024
Dear Abrey,What you've described isn't the experience we want any of our guests to have and we sincerely apologize for any issues with the service you received during your stay. In addition, please know that the safety of our guests and their privacy is our top priority. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

10/10 Excellent

YUUKI

Stayed 1 night in Mar 2024

10/10 Excellent

Ruben

Stayed 2 nights in Mar 2024

8/10 Good

Faro, Phoenix

Stayed 6 nights in Mar 2024
Response from Carmen Amescua on 24 Mar 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Mittida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has Airport Shuttle and large rooms
Stayed 1 night in Mar 2024
Response from Carmen Amescua on 24 Mar 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

10/10 Excellent

Christina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Mar 2024
Response from Carmen Amescua on 24 Mar 2024
Thank you for your score! We are so happy you enjoyed your stay with us and hope to see you back again soon!

6/10 Okay

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Carmen Amescua on 24 Mar 2024
We are grateful for all guest feedback to ensure we correct our errors and share reviews with all hotel departments for training and property growth.