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Reviews of Motel 6 Truth Or Consequences, NM

2 out of 5
Motel 6 Truth Or Consequences, NM
2151 N Date St, Truth or Consequences, NM

Reviews

6.4
Rating 10 - Excellent. 140 out of 653 reviews" "
Rating 8 - Good. 163 out of 653 reviews" "
Rating 6 - Okay. 142 out of 653 reviews" "
Rating 4 - Poor. 98 out of 653 reviews" "
Rating 2 - Terrible. 110 out of 653 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent access to I-25 without being too close.
Stayed 1 night in Apr 2024

6/10 Okay

Hanz

Business traveller
Liked: Staff & service
Staff at this hotel are amazing. Very friendly and helpful. Hotel itself is not so nice, but it’s to be expected with motel 6.
Stayed 2 nights in Apr 2024

8/10 Good

Julie

Liked: Amenities, property conditions & facilities
I liked the price.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Julie, Thank you for positively rating your stay!Natalie #Team6

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not cleaned. So we left and went somewhere else. Would not recommend going there.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi John,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Deborah flores

Stayed 1 night in Mar 2024

8/10 Good

Gilbert

Travelled with family, Business traveller
Liked: Staff & service, amenities
It wasn’t a bad stay the only thing is the place is a bit old needs some updating. Some of the stuff also doesn’t work as great such as the shower faucets definitely need to be improved.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Gilbert,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

2/10 Terrible

Renae

Travelled with family
We booked a room after the majority of other hotels were full. Arrived at 8:15 pm and were told our room wasn’t ready yet as they only had one cleaner. The area around the hotel was sketchy. We opted to drive 2 more hours to Albuquerque.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Renae,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Emilio

Business traveller
Liked: Staff & service
Clean comfy bed , dirty restroom not cleaned properly, no water at night due to repairs
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Emilio,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Luis,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Charles

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
No pillow cases, no soap or shampoo, no wash cloth, burn hole in cover, occupant noise above our room through most of the night. Night manager was friendly, provided pillow cases.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Charles, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Viktoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely disgusting. The room I received was dirty and a lot of the rooms were! I ended up requesting a refund and not staying because it was disgusting
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Viktoria, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Karen

Stayed 1 night in Mar 2024

6/10 Okay

Ruby, Zimmerman

Liked: Cleanliness, amenities
The room was clean, close to shopping & some restaurants. Located near drop off for bus-El Limousine. The hot springs are located downtown, which has a different vibe to it.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Ruby,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Floyd

Travelled with family
Disliked: Amenities
Staff was friendly
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Floyd,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

ROBBIN, Manchester

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Tammy, Colorado Springs

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Traci

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was both dirty and uninviting. The manager on duty was very unapologetic. The dogs were barking so loud. It was just gross gross gross gross.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Traci,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People had dogs in thier room that barked or howled most of the night
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi David,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
All was ok.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Mark,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Lorayne

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It served my purpose as just a place to stay overnight while traveling with my dogs.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Lorayne, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Kaleb

Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Kaleb,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Frederick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great front desk staff personalities
If the room would've been half as good as the front desk staff, it would have been tolerable, but it wasn't.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 12 Jan 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Michele

Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Michele,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, excellent staff
This is truly a pet friendly hotel, at no extra charge. The check-in staff were wonderful. They went the extra mile to assure our comfort! The price was perfect for a 2 star hotel. People who complain about the amenities need to pay more for a higher star and stay away from pet friendly accommodations. I am happy with a clean, comfortable room, a shower and TV. I would not hesitate to stay here again!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

LYLE

Travelled with family
Disliked: Property conditions & facilities
It is a Bed. Sheets were clean but dust on lots of the flat surfaces. Bath room very small.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Peace

Stayed 4 nights in Dec 2023
Response from Sophia CSR on 30 Dec 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Reymundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 10 Dec 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

miguel

Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Lyle

Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Anita

Stayed 1 night in Nov 2023
Response from Sophia CSR on 24 Nov 2023
Hi Anita,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Christopher

Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Christopher,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Jolene

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Patrick

Stayed 1 night in Oct 2023
Response from Sophia CSR on 11 Nov 2023
Hi Patrick,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities
Although the beds were made, the sheet was distressed.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Hi Michael,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Jenifer

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in @ 11,we arrived at 5.Took at least 20 minutes in stinky lobby even though pre-paid. Att. tried to charge again! Climbing stairs it was obvious filthy. At our room, door open, garbage all over, beds not made, blankets still in dryer, and there was a man urinating in the toilet, but he (Chris) turned out to be the nicest person there. There was loud profanity, and angry claims that staff had left before cleaning TWO rooms, although there was already one mad guy in the lobby, and another after us. Tried to get us to leave for half hour, but we had hauled all of our bags and drinks and food up the stairs, so we put it all on the table and watched. No microwave, no mini-fridge, 1 washcloth, 1 hand towel and 2 towels for two people for 2 days. The curtains are only about half connected to the rod. The safety latch on the door was busted. The walls and floors were dirty, and even had broken glass left. The TV was tiny, old, and had actual static lines running across the screen like back in the 60's, and that was on all of the 12 or so available channels. The second morning, we were locked out, needed new key passes but the desk attend. were in a car outside the largest window in the lobby smoking dope and we had to go out and yell at them to come in and fix our cards. The only I have is nice area at back of parking lot for my dog to take a dump.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting . Didn’t have enough clean towels. Only one I. My room. When I asked for another, they could only give me a face towel and a bath mat. I had to go to the laundry room to ask for one.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
!
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Sad to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Jennifer

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Dont stay here, ever. When i checked in they said pet friendly and after booking for 4 days, received a call on the last day telling me that my dogs were barking so much and the rules are that if you have pets you cant leave them alone. After getting a copy of the pet agreement, it states if you are not in the room the pets need to be in a kennel or carrier. I told them ours have been everyday so far. My dogs werent barking because after called out of my appointment, i went to the hotel to find out my dogs were quiet but the ones across the hall well barking as they had all week. The owners here arent polite and after being accused of this with no proof, i faced them and told them we had been here 4 days with no problems until we spoke to a hotel employee and the next day accused of this. I told them you lie about things and dont face the proper people with issues because the person who has the dogs is the owner of the hotel. I packed our things and left immediately after telling me false accusations. I insisted on a refund for the final day not being there now. They tried to say it couldnt be done, but i knew different and wasnt leaving until this was done.If you have pets DONT STAY HERE! They dont even clean your rooms daily like other hotels always do. You have to ask for what you need in your room NEVER AGAIN STAYING HERE...WITH PETS OR NOT....
Stayed 4 nights in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Hi Jennifer,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on 6 Oct 2023
Hi Patricia,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Randy

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Kathleen

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

Mary Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Run Down But OK
When I had car trouble I had to find a cheap, local motel in a hurry. This motel fit the requirements. It was pretty run down, stains on the bedspread, old fixtures, but everything seemed clean. It was also quiet which was another plus. It was an easy check in, no hassles. The one person staff was efficient. No security here that I saw, but we followed safety procedures and had no problems. Probably not a good place for a family unless there was no other rooms available in the area. In spite of how run down the property is I was happy to get a cheap, clean room when I needed it.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 22 Sept 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

john, Monument

Travelled with partner
Stayed here many times. Very convenient for lots of restaurants. There is a Walmart nearby.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hi John,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Charles

Disliked: Property conditions & facilities
Good mattresses and lots of hot water. Clean rooms. Staff was helpful. Very poor maintenance condition. Common areas not regularly cleaned (stairs and hallways). Back entrance door did not close or secure, and front entrance was not always staffed. Satisfactory for the price, but needs a full refurbishment.
Stayed 16 nights in Aug 2023
Response from Sophia CSR on 18 Sept 2023
Hi Charles,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints , happy with the service
Stayed 1 night in Sep 2023
Response from Sophia CSR on 14 Sept 2023
Hi Kevin,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Marit

Disliked: Cleanliness, property conditions & facilities
Tired and run down motel
Room was clean albeit run down but reception and hallway was filthy and smelled bad. Room did not have a fridge or coffee maker.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Dear Guest,Our team regrets that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.