Junior Suite | Minibar, in-room safe, desk, blackout curtains
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Reviews of Gran Recreo Hotel

3.5 out of 5
Gran Recreo Hotel
Jiron Estete 460, Trujillo, La Libertad

Reviews

9.6

Exceptional

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is near a plaza with big trees, and a pedestrian street, so nights were quiet. Close to restaurants and within walking distance of historic city center. Staff was friendly, and the breakfast buffet was included and very delicious.
Stayed 13 nights in May 2023
Response from Vanessa on 3 Jun 2023
Dear Ivan is a pleasure to have you at our hotel. Always You are welcome. This is your house. Thanks for your comments

10/10 Excellent

Dejan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personnel and valuable airport transport shuttle
Stayed 1 night in Apr 2023
Response from Vanessa Lescano on 19 Apr 2023
Dear Dejan, thanks for your comments, we are really glad to know you had a pleasant stay in Gran Recreo Hotel. Honestly, we are always trying to improve our service every day and comments like this encourage us to keep going to fulfill our corporate mission.Thanks again and we hope to see you soon, have a fantastic day!

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful
Response from Gran Recreo Hotel on 7 Nov 2022
Thanks Mr. Valdivia for your nice words. You are welcome to Gran Recreo Hotel. I hope you really enjoy your days with us.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
A nice place, Comfortable, Near primary walking street leading to Plaza de Armas. Lots of hot water, No heater in the room but did not need it. The do have an AC unit in the room. One nice thing is that they will pick you up at the bus station or airport. We would be happy staying there again. Very helpful staff. Restaurant on site was ok.
Stayed 3 nights in Aug 2022
Response from Gran Recreo Hotel on 27 Aug 2022
Mr. Dale Whiteside, thanks for your comments, we are really glad to know you had a pleasant stay in Gran Recreo Hotel. Honestly, we are always trying to improve our service every day and comments like this encourage us to keep going to fulfill our corporate mission.Thanks again and we hope to see you soon, have a fantastic day!

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near a park. Staff was friendly and helpful. The breakfast buffet was good and included. The only thing that was sketchy was the WiFi, everything else was great.
Stayed 13 nights in May 2022
Response from Servicio de Post - Venta on 9 Jun 2022
Estimado Ivan, nos alegra mucho que hayas disfrutado de nuestras instalaciones. Nos sentimos honrados con la calificación, la cual nos anima a seguir ofreciendo un mejor servicio cada día. Te esperamos pronto. Atte. Servicio de Post - Venta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, neat plaza de armas, air conditioning, safe area, etc..
Stayed 2 nights in Mar 2020
Response from Servicio de Post Venta on 9 Sept 2022
Estimado, gracias por tomarte el tiempo de calificarnos, nos alegra mucho que hayas disfrutado de nuestras instalaciones. Nos sentimos honrados con la calificación, la cual nos anima a seguir ofreciendo un mejor servicio cada día. Te esperamos pronto. Atte. Servicio de Post - Venta

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was unfriendly! Not at all welcoming! Treated us as though we were an intrusion. Called with an issue that could have waited until morning at 10 pm.
Stayed 3 nights in Oct 2019

8/10 Good

Mr Carsten M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base for Trujillo
A good experience. I had already stayed a couple of nights and was happy there, so I extended my stay. Friendly staff, good restaurant, near the pedestrian street that leads to the Plaza de Armas.
Stayed 2 nights in Aug 2019

8/10 Good

Mr Carsten M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the center of Trujillo
the staff were great the did not speak any English .. so i suggest you have you translator on your phone ready the internet was not very good rather spotty .. and intermitten
Stayed 2 nights in Jan 2019

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, the staff are wonderful
This is a hotel where the staff make it a priority to take great care of their guests. We were shown to our lovely room which had a fantastic shower with both hot water and good water pressure, silent air conditioning and a very comfortable bed. The reception team arranged a car to take us to Chan Chan and stay and wait for us there to return us to the hotel. On our return we asked Miguel to arrange a car for us for our early flight to Lima. He knew what time the flight was, what time we would need a car and even arranged for us to have breakfast even though we were leaving before the breakfast buffet opened. The whole team made this work and we were very greatful for the kind and generous hospitality. We had a nice evening in the local area having drinks at a bar on Recreo plaza and then walking to the main square along the pedestrian only street. The area felt safe and had many restaurants to choose from. Super friendly and helpful staff and a very nice hotel in a great location.
Stayed 1 night in Dec 2018

10/10 Excellent

José Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr aufmerksames Personal.
Stayed 2 nights in Mar 2023
Response from Vanessa Lescano Espinoza on 3 Apr 2023
Estimado José Christian gracias por el tiempo dedicado para dejarnos su comentario, para nosotros es muy valioso. Estamos muy felices que su estadía haya sido placentera , su comentario realmente nos motiva a seguir esforzándonos y dar siempre lo mejor de nosotros. Nuevamente muchas gracias y lo esperamos con la cordialidad de siempre.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 de 10
Muy buena estadía. Lo único por mejorar sería el baño de la habitación muy pequeña la ducha . Después todo bien
Stayed 2 nights in Nov 2019

10/10 Excellent

Luis Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hola excelente
Muy buena
Stayed 2 nights in Dec 2018